Several months ago I had Dr. Vitale and staff transform an all black, 25 year old pair of Ray-Ban…read moreWayfarers into prescription sun glasses, and they're AWESOME! I was so happy the way they turned out, I decided to have another pair made into sunglasses. Once again, Dr. Vitale and staff did an amazing job fitting another twenty five year old pair of Ray-Ban Wayfarers (tortoise frames) with prescription "transition" lenses. In the past year, I've had Dr. Vitale's office transform four pairs of regular sunglasses into prescription sunglasses, including an expensive pair of Harley sunglasses, and, another twenty five year old pair of Ray-Ban wraps (tortoise biker frames) All four pairs work great while riding too! In case you're wondering about the twenty five year old Ray-Bans, back then a good friend was the Chicago rep for Ray-Ban, and GAVE samples of whatever I liked. I'd HIGHLY recommend Dr. Vitale and staff for all your eye care needs, they're AWESOME!

I've been coming to see the Vitales since I was a kid. They are a wonderful family business and I…read morewould highly recommend them for anyone looking for an eye doctor.

Stay away people this is bucket shop with incompetent people that doesn't know anything and have to…read moreask each other simple things. Only one that seems to know anything does not look or talk like a human. The 'doctor' Andrea Grider who does the eye exam doesn't seem to know what she's doing. The exam is off and she was trying to push some false numbers into the prescription that would make my vision completely blurry. She was being rude and impatient and the prescription paper is incomplete with incorrect numbers and missing numbers in the table for OD and OS. The equipment looks outdated too. This is not a professional place the care for a patient, all they are concerned is making money.

This place is the worst! Only go here if you enjoy talking to a wall disguised as a person…read more TL;DR - Be prepared to repeat yourself multiple times and still have no one listen. When I first called to confirm whether they accepted my vision insurance, I asked whether I should make my appointment online or with them on the phone. The woman I spoke with said she could do it. I made my appointment for 5:30 pm, and the woman said everything was set up in the system, including my insurance info. Shortly thereafter I received a text confirmation as well as an email. So far, so good. Fast forward to the day of my appointment and I received two emails - one asking me to confirm my appointment, and another asking me to fill out some paperwork online. I completed both requests in the early morning hours. Mid morning I received a call from them asking me to confirm my appointment and for my insurance information. I explained how they should already have that because I was told they set up my account during my initial call. The woman claimed there was nothing in their system for me, so I gave them my insurance information again and told her I would be there that evening at my appointment time. At 4 pm I received another call from them asking if I could come earlier, at 5 pm. I told them I could not and the girl replied, "ok, see you at 5:30 then". I arrived at 5:20 and there were three woman at the counter. One asked me if I was using vision insurance, which was quite annoying. Why did they keep asking me this but never take down my answer?!? Then some other women asked me what kind of exam I was there for. Once again, why did I fill out the form online if they weren't going to retain that information? I informed her that I was there for a glasses exam and also needed to have my eyes dilated. This woman SIGHED at me and said they probably won't have time to do that because it takes an hour. (Note: I had noticed when I came in the hours posted on the door say they are only open until 6 pm despite the website saying 7 pm). I got fed up, told them to cancel my appointment, and left. They are ridiculously incompetent! I told the initial lady I spoke with when making my appointment that I needed my eyes dilated, and I mentioned it again that morning on the form I filled out, so if they can't do an eye dilation at 5:30 pm why did no one mention that? And if that is why the person was asking me to come in early, why didn't they explain this when I said I couldn't make it at 5 pm so I could reschedule for a different day? Absolutely ridiculous! I will be going elsewhere for my vision needs.

Extremely nice,got me and my family In all on the same day…read more Employees were extremely helpful

First of all I hadn't been to Dr Langner in 10 yrs because I moved and there was a more convenient…read morelocation. When I returned she said to me "where have you been for 10 years, you're the reason I'm retiring". Proceeded to discuss politics and her displeasure with the state and how she's making no $$. Just really unprofessional. I wound up ordering glasses and desperately chose a frame I wasn't even crazy about- had to challenge the ridiculous price also. I decided the next day to cancel and find something elsewhere (considering the cost of progressives I wanted something I really liked). Go to another eye doctor and they learn that VSP said I used my frame benefit. So this office never cancelled w my insurance company- which I'm sure they were paid for. I had to call and tell them To call VSP so I got my benefit back. Went to pick up new glasses yesterday and come to find Langner gave them wrong prescription. now I have to have my computer glasses remade. No wonder why she's leaving the profession. Just a bitter unprofessional optometrist.

I have always had a pleasant experience here. I trust them with my eyesight, what more can I say?read more

I love this eyecare center. They are fantastic, so kind and sweet workers. They have never made me…read morefeel like an inconvenience with my million questions and are kind enough to go over any questions of mine. I call if I have any questions and the kind lady at the front desk always helps me out perfectly. The doctors are also the kindest people, always have great conversation and really care to get to know you. I love this location and I would seriously never change.

My family and I came back every year for eyes exam. They accept many insurances. Their equipments…read moreare up to date. There are many selections for glasses. such as Ralph, Coach, Swarovski, ect. The doctors are knowledgeable and friendly.

I purchased a pair of glasses for over $1,000.00 in March of 2025. I had to return to the store…read morebecause the frame arm was loose on one side. Apparently, there was a problem with the spring. An employee said that they fixed the problem & sent me on my way. A few months later, the glasses are less than a year old, the problem happened again & this time AI was told spring was broken. The staff was rude & would not take the glasses in to get another frame as it was obviously a manufacturers issue. NO customer service & a very poor attitude...they were nice when they took my money.

The strip mall itself looks a little sketchy at first, but you completely forget about that the…read moremoment you walk in. The office is super clean, bright, and has a cute, posh vibe that still feels welcoming. Bonus points for carrying Cartier glasses -- very chic. Hannah was an absolute delight: knowledgeable, efficient, and genuinely personable. I was also really impressed with the technology Dr. Sayed uses. They take detailed images of your eyeball so you can actually see what's going on, which was incredibly reassuring for me after having an eye issue a few years ago. Being able to visually confirm that everything looks good gave me real peace of mind. Dr. Sayed herself was funny, knowledgeable, and made me feel good about being there and taking care of myself. The entire visit was smooth, and I was in and out in under an hour. I would absolutely recommend her.

excellent customer service . Would highly recommend. very professiional. Excellent at matching the…read moreglasses to your face.

I cannot day enough about this place. Doc is so knowledgeable and does not give up u til his…read morepatient is satisfied. He is so patient and passionate about his profession. Jenna and her other assistants in front are amazing and treat you like family! I have found my forever eye center!

Story time: I went in to get a vision exam as well as to order contacts. Before I took the exam, I…read moreasked the doctor how much the exam would be with my contacts. He said $100 then I said, "oh really? What a steal!" He looked at me and laughed. After finishing my appointment, Dr. Paul Katz, sent me back to the desk to pay. They already told me my vision insurance was not excepted there. I paid the $100 and was on my merry way home. The doc even gave me a temporary pair of contacts "until my custom prescription came in". He said to come back the upcoming Friday and they should be ready. I come back that Saturday and give them my name and the lady said I had no order with them. As confused as I was I said, "what do you mean? The doctor said he ordered a 6 month supply for me." I told them about what he said to me but they didn't believe me and then The other blonde elderly lady interrupts me and says, "the doctor doesn't lie!" Ahhh but he did. I got nothing in return. Not even an apology for the confusion. Moral of the story is Walmart Vision Center in Bloomingdale Illinois has the worst staff/customer service I have ever come in contact with. The staff is extremely unprofessional. I'm writing this lengthy review to advise others like you to be careful if you take your business here.

Used to go here until Dr Carlson left and was taken over by a shady group of optometrists- they…read morewere pushy for extra services and the glasses side always looked to maximize their upsell and insurance benefits.

I have purchased 4 pairs of glasses there in the last 5 years. I did so again on 3/3/26 I purchased…read morea pair of progressive glasses & asked for a hard case for them when they were ready. I realized the sales person was a little bit busy when I picked them up & I waited as I was asked to do. When she did get to me I got a cloth baggie for them I am very unsatisfied I was told 1 thing & got a rag! I was told that's all they Had. Felt like the old bait & switch

Very Unprofessional, not will to extend courtesy to repeat business where the client feels…read moreappreciated, not a lot of options regarding eyewear, We were 5 minutes behind schedule and would not provide our family with a eye exam for my wife, but said I can still provide one for your daughter, not good business!!!

The only reason why it's getting two stars is because when I first went in everybody was courteous…read moreand professional and I thought I was being treated with respect. But, I was told my glasses would arrive in a week to 10 days. When I called after that time was up and I hadn't heard anything. I was very rudely told that they meant to say 7 to 10 business days and that I should have known that. Every time I call and ask where my glasses are I get a different excuse, there was a mistake in the lab, your glasses were lost, and I'm told I have to wait another week. It's been a month and I still don't have my glasses!