I have always had a pleasant experience here. I trust them with my eyesight, what more can I say?read more

I love this eyecare center. They are fantastic, so kind and sweet workers. They have never made me…read morefeel like an inconvenience with my million questions and are kind enough to go over any questions of mine. I call if I have any questions and the kind lady at the front desk always helps me out perfectly. The doctors are also the kindest people, always have great conversation and really care to get to know you. I love this location and I would seriously never change.

We have had our eye exams here for the past two years…read more The exam itself seems to be okay. The prescription itself seems to be difficult to read. When I bought my new eyeglasses online, they told me the glasses can be adjust from any optometry office. I had mine adjusted at another optometry (will leave review later) but when I asked about it here, they said they don't do it here. It must be done by the same place where you buy your glasses. They fixed my glasses anyway. And now for the prescription... I try ordering another new pair online. It is just a lot more affordable than buying them at the eye clinic, although they seem to have good selections, good styles. I decide I would rather save money and buy it online. It is VERY hard to enter the prescription information onto my new order. This eye doctor does not give you PD (some eyeglasses company will need that) and I cannot seem to match the information given on prescription to the information they're looking for. And I do not think the optometrist wants to help me get the eyeglasses online because of course, he does not recommend buying low-cost eyeglasses online. In order to have his help or adjustment, you have to buy the expensive eyeglasses directly from the clinic. Update: I messaged the office to solve the issue with my prescription. Customer service can take a few days, not really respond within a day or two. BUT the optometrist clarified the issue with my prescription. I get it now.

I was very happy with the attention I receive. I am a diabetic and my eyes are in good hands. Dr…read moreAlli keeps me in good check. I would highly recommend Roselle Eye Clinic.

Catrone has been my eye doc since I was a child so we are going on 20 or so years! Great bedside…read moremanner, always explains what he is doing and if there might be pain/discomfort (like with the air test). Staff is friendly and can get you in pretty quickly. Calm and friendly, definitely recommend!

I've been wearing contacts for years, but I've never really been happy with them. Because of my…read moreastigmatism, they were either uncomfortable, constantly shifted or dried out halfway through the day. Dr. Catrone really took time to find a brand that worked for me. I'm am so satisfied with my experience at his office and I finally enjoy wearing contacts! The staff is friendly as well. As long as I live nearby, I will continue to go to Dr. Catrone.

Dr. Hapner and Mercedes are the team that make any AccuVISION location the place to be. I…read moreoriginally met them at Michigan Ave. and they mercifully moved near my parents in Schaumburg which allows me to still see them! Dr. Hapner is incredibly thorough in his examinations and always takes the time to ask about life, which honestly is so appreciated. Mercedes is the most amazing human I've ever met. Also the reason for all the compliments I get for my glasses and Rx sunglasses even 4 years later! Thanks for being the dream team, can't wait to see you at my next visit!!

My son who wears high prescription contacts ripped one while we were visiting from out of state…read more His bad for not packing correctly but it was a lesson. I called our big box eye Dr and they were no help. Their only option was to send it out here which could take 3-5 days to arrive ...,He just couldn't walk around basically blind for 3-5 business days. I called a bunch of optometrist and these guys were the only ones who could help us. And to top it off they were friendly, accurate, and had us in and out in a short amount of time. Thank you so much! We really need to keep business like this in business.

The strip mall itself looks a little sketchy at first, but you completely forget about that the…read moremoment you walk in. The office is super clean, bright, and has a cute, posh vibe that still feels welcoming. Bonus points for carrying Cartier glasses -- very chic. Hannah was an absolute delight: knowledgeable, efficient, and genuinely personable. I was also really impressed with the technology Dr. Sayed uses. They take detailed images of your eyeball so you can actually see what's going on, which was incredibly reassuring for me after having an eye issue a few years ago. Being able to visually confirm that everything looks good gave me real peace of mind. Dr. Sayed herself was funny, knowledgeable, and made me feel good about being there and taking care of myself. The entire visit was smooth, and I was in and out in under an hour. I would absolutely recommend her.

Just went in for my first exam. And I must say, I am extremely pleased with the service. From the…read moremoment you walk in you are greeted by the young ladies in the front and they definitely make you feel welcomed. Dee was amazing! She went through all the initial testing with me. Dr. Saher was very thorough as she went through the pictures of my eyes with me and explained everything we were looking at. She made me feel very comfortable and took her time. Thank you Dr. Saher I will definitely be returning.

I was recently at Elk Grove optical and the customer service is always great and friendly people…read more The reason for the stars is the new paper work on the tablet. It's like filling a job application and want to know everything. Also, it would be easier to choose glasses in the men's and women's section not all mixed. I also didn't like that I had to pay for an extended warranty and if they brake I still have to pay a percentage of it. Usually the frame has a one year warranty. Then they show you options for glare, blue light, and transition and there's a great, a good, and a okay one. I just wasn't too happy with this but I have learned and next time check different places and get quotes before choosing a place.

worst experience ever for a simple eye EXAM. so unprofessional & workers there could give less of a…read morecrap. Always overbooking just to get more business & their communication is horrible & not to mention they will purposely assign you a new time exam & hope that you're fine with that. also very expensive for no reason. another time i went they said they had a meeting and had to CANCEL my appointment i called of the rest of work and missed out on $80 bucks that could have gone to my FAMILY especially with this freaking economy? you guys are going to piss off the wrong family one day. do better this is nothing to be playing around with.

Very Unprofessional, not will to extend courtesy to repeat business where the client feels…read moreappreciated, not a lot of options regarding eyewear, We were 5 minutes behind schedule and would not provide our family with a eye exam for my wife, but said I can still provide one for your daughter, not good business!!!

The only reason why it's getting two stars is because when I first went in everybody was courteous…read moreand professional and I thought I was being treated with respect. But, I was told my glasses would arrive in a week to 10 days. When I called after that time was up and I hadn't heard anything. I was very rudely told that they meant to say 7 to 10 business days and that I should have known that. Every time I call and ask where my glasses are I get a different excuse, there was a mistake in the lab, your glasses were lost, and I'm told I have to wait another week. It's been a month and I still don't have my glasses!

Very happy with my first experience here. Definitely better than the mall stores - more personal…read morecare and nice people. Been looking for a place to go to that wasn't corporate owned.

Every employee I met there greeted me with friendliness. My eye exam was thorough. When I needed to…read morechoose new glasses, the young lady who helped me was informed and helped me based on what frame, lenses and style would suit my needs and face shape. A great experience. And the price of the pair of glasses chosen was $100 less expensive than the last two pairs at different optical facilities.

Several months ago I had Dr. Vitale and staff transform an all black, 25 year old pair of Ray-Ban…read moreWayfarers into prescription sun glasses, and they're AWESOME! I was so happy the way they turned out, I decided to have another pair made into sunglasses. Once again, Dr. Vitale and staff did an amazing job fitting another twenty five year old pair of Ray-Ban Wayfarers (tortoise frames) with prescription "transition" lenses. In the past year, I've had Dr. Vitale's office transform four pairs of regular sunglasses into prescription sunglasses, including an expensive pair of Harley sunglasses, and, another twenty five year old pair of Ray-Ban wraps (tortoise biker frames) All four pairs work great while riding too! In case you're wondering about the twenty five year old Ray-Bans, back then a good friend was the Chicago rep for Ray-Ban, and GAVE samples of whatever I liked. I'd HIGHLY recommend Dr. Vitale and staff for all your eye care needs, they're AWESOME!

I've been coming to see the Vitales since I was a kid. They are a wonderful family business and I…read morewould highly recommend them for anyone looking for an eye doctor.

Stay away people this is bucket shop with incompetent people that doesn't know anything and have to…read moreask each other simple things. Only one that seems to know anything does not look or talk like a human. The 'doctor' Andrea Grider who does the eye exam doesn't seem to know what she's doing. The exam is off and she was trying to push some false numbers into the prescription that would make my vision completely blurry. She was being rude and impatient and the prescription paper is incomplete with incorrect numbers and missing numbers in the table for OD and OS. The equipment looks outdated too. This is not a professional place the care for a patient, all they are concerned is making money.

This place is the worst! Only go here if you enjoy talking to a wall disguised as a person…read more TL;DR - Be prepared to repeat yourself multiple times and still have no one listen. When I first called to confirm whether they accepted my vision insurance, I asked whether I should make my appointment online or with them on the phone. The woman I spoke with said she could do it. I made my appointment for 5:30 pm, and the woman said everything was set up in the system, including my insurance info. Shortly thereafter I received a text confirmation as well as an email. So far, so good. Fast forward to the day of my appointment and I received two emails - one asking me to confirm my appointment, and another asking me to fill out some paperwork online. I completed both requests in the early morning hours. Mid morning I received a call from them asking me to confirm my appointment and for my insurance information. I explained how they should already have that because I was told they set up my account during my initial call. The woman claimed there was nothing in their system for me, so I gave them my insurance information again and told her I would be there that evening at my appointment time. At 4 pm I received another call from them asking if I could come earlier, at 5 pm. I told them I could not and the girl replied, "ok, see you at 5:30 then". I arrived at 5:20 and there were three woman at the counter. One asked me if I was using vision insurance, which was quite annoying. Why did they keep asking me this but never take down my answer?!? Then some other women asked me what kind of exam I was there for. Once again, why did I fill out the form online if they weren't going to retain that information? I informed her that I was there for a glasses exam and also needed to have my eyes dilated. This woman SIGHED at me and said they probably won't have time to do that because it takes an hour. (Note: I had noticed when I came in the hours posted on the door say they are only open until 6 pm despite the website saying 7 pm). I got fed up, told them to cancel my appointment, and left. They are ridiculously incompetent! I told the initial lady I spoke with when making my appointment that I needed my eyes dilated, and I mentioned it again that morning on the form I filled out, so if they can't do an eye dilation at 5:30 pm why did no one mention that? And if that is why the person was asking me to come in early, why didn't they explain this when I said I couldn't make it at 5 pm so I could reschedule for a different day? Absolutely ridiculous! I will be going elsewhere for my vision needs.