My husband and I each just purchased new eye glasses from Optica. My husband broke his and needed new ones quickly. Susan was great helping us decided on frames and the turn around couldn't have been quicker. My lenses are so much better and crisper than glasses I've purchased recently at a cheaper chain eye glass shop and the lenses are so thin with my prescription. We both highly recommend Optica. read more

Quite rude and unhelpful treatment at the door with a simple question on repairs. Will definitely be looking for service elsewhere.

I was looking for a place where I could fix frames on a new pair of glasses. my granddaughter pulled them and twisted the hinge. I was walking to my nearby apt. I saw the door with a sign : by appt only but I wanted to find out if they do this service and for how much. I entered. one man at a desk and a woman on the phone. he never responded. she hung up and said, we operate on appointment only...and we require masks. it was said as if I were the one acting offensively. (I respect masking and have had 5 Covid vaccines) I walked out and vowed never to give them my business. I tried to address this privately to the business only but got a tepid "we'll take it into consideration." certainly not a place I want to do business. (I am a retired teacher and senior citizen) read more

I went and spoke to the woman who took my prescription, "helped" me pick out frames as we spoke, and a month later when I went to check in she denied ever having my script and didn't recall me. Would I go back? The place is literally yards from me and no, under any circumstances would I recommend it read more

big box store it ain't...thank the Lord, there's still some surviving businesses run by real people. smart people. and very skilled people. Susan runs the front, Ron runs the back, and there's nothing they can't/won't do for you. I'm a loooong time customer, because I like being able to get everything I need, which includes (often) no-charge repairs. They really know their stuff.... read more

Over the pandemic, I got a new pair of glasses online. They've been sliding off my nose every 2 seconds for all this time, giving me constant headaches. Finally, I brought them in to Optica. Within a few minutes, the frames had been adjusted so now they actually fit. I don't have to be concerned that they will dramatically throw themselves off my face if I move my head too fast, or if it's more than mildly windy outside. Thank you Optica for the efficient yet careful adjustment! read more

Ron did a great job repairing my old frames! The price was extremely reasonable and it only took 2 days! Very thankful for this. They have a large selection of glasses to choose from if you need a new pair. Will be sticking with this place for all my optical needs! read more

There are a lot of really great reasons to go to Optica in Natick: 1. It's a locally-owned small business. 2. They have a huge inventory of frames, ranging from "Hey, my grandma would like those and look great in them!" to "OMG I have never seen anything that cool before!" 3. They have an in-house guy who works miracles on damaged frames - MIRACLES! 4. When I went in with my new prescription, an older pair of glasses that needed some repair, and a desire to get new glasses, they checked the difference between my old and new prescriptions (not too huge), compared my old lens size to the new one, and let me know that it might be possible to use the old lenses in the new frames. I dropped them off at 6pm last night, and at 11am today, had a phone call telling me that the new glasses (with old lenses) were done. All in all, I'm really satisfied with Optica. read more

I wanted to say what a pleasant experience I have each time I need new glasses or fine tuning. Susan is so considerate. Both she and Ron go the extra mile to provide exceptional service. read more

I've been a customer for years here and glad for it each time my eyes have to be checked and my looks updated Between having great expertise and curating a wonderful selection of choices, this team has gone out of its way on many occasions to meet my needs. Thank you read more

I have been going to Optica for years taking my parents then getting my own glasses. Susan is terrific in helping you find the right pair. The reason I am writing is because the last time I was in she said have you processed your insurance? I didn't think they would cover but she gave me the form and reciept and all I had to do was put it in an envelope and put a stamp on. Insurance covered half. If Susan had not made it so easy I wouldn't have processed it. Ron has fixed a lot of glasses over the years. I find they have a great selection and appreciate the way they both take care of customers. Thank you folks. read more

So nice and great selection, especially of kids' glasses. My 6y girl liked so many!

I have been going to Optica since I got my very first pair of glasses, back in 1993. Their customer service, and quality of work is outstanding, and they will try their best to always get my glasses to me within a day or two (depending!). My family has gone here for years (Myself- 17!) and I would highly suggest this place to anyone interested in buying glasses, and looking for excellent customer service. This is NOT to be confused with the "Optica" in the Natick Collection/Mall, they are TWO separate entities, and the Optica in downtown Natick has been around for MANY years! read more

After spending about a month looking for new frames, I wandered into Optica. Honestly, before I went in, I thought they only sold sunglasses. They have a HUGE selection of very stylish and trendy frames. The people working there were excellent and very knowledgable. The price of the frames wasn't bad considering what I was getting. The lenses, however, were a little pricey. Overall, I spent a little over 700 for the whole thing and am very satified with the service, selection, and final product. If you have problems finding frames that fit, I would recommend you try here! read more

I stopped into Optica with a pair of eyeglasses which were slipping off my face because of a faulty hinge.The glasses were at least 2 years old and I had not purchased the glasses at this shop. The manager, (owner?) told me that her technician was away on holiday, but that she would see if she could do something to improve the situation. She did 2 separate things that greatly improved the functioning of the hinges and the fit. She was very friendly and did not even charge me for her time. Very pleased! read more

amazing experience. Susan is wonderful! I have an old pair of sunglasses, missing a very odd nose pad, "primadonna". All the local chain stores do not carry it, BJ's, Costco, Target, lens craft. I ordered twice from the internet, nothing fits. I really don't want to throw away my sunglasses, just because I can not find the nose pad! What a nice surprise. Susan fixed it within a minute and charged me for nothing. She also gave me many useful advice on my many questions. Highly recommended to everyone. read more

This was my go-to place for over 40 years. Then I moved to California. No one(!) here was able to provide the frames I wanted. So...I called Ron. He located them and had them sent to me immediately. I love Optica. read more

Optica in Natick Center is the best. They will go out of there way to make sure you get what your looking for. Ron can fix anything, and most of the time while you wait. Huge selection! Great Service! read more

my name is frank stossel and i have to say these people have been excellent to me over the years treat me like i want to be treated i trust them whole heartidly. i would recommend them to anyone ... read more