I've been going to Optical Outlets for about 7 yrs between the Leesburg n Lady lake stores,today I got it really stuck up my ass w/o any lub from the Lady Lake store,I had my eye exam done n only wanted lenses(nothing wrong with my frames figured I would save the ins. company some money)but because I wasn't getting those over expensive frames they sell I was told they would have to charge me an extra $70 for some bogus made up fee,those frames they sell are maked up 200% only cost them about $25 across the board.I am done with this BULLSHIT place forever,there should be laws from companies like this.....my lenses cost me $410,just for lenses. Roy Yasko read more

Really should have read the reviews before going but my insurance only works in a few places, so I was hopeful. The exam and selection of glasses was fine, but the doctor had the door open during my exam so I guess privacy and HIPAA don't matter to them? I did ask for a specific filter to help with light-induced migraines and I feel like I was dismissed and given a generic blue light filter. I also asked for the glasses to be shipped to my house because this place was an hour away from me and I really didn't want to come back. I was told that was no problem, but when my glasses arrived to the shop, they told me I hadn't paid the shipping fee (that they never told me about or I would have paid it then) so I'm going to have to go all the way back to pick them up. I have zero confidence that the filters I asked for are on there and I will be asking for my patient record to be removed. I will NOT be going back. Staff could not give a rat's ass about you and it shows. read more

The help was fine, they did their job, very professional ...my complaint is corporate! After our 300. allowance they still wanted 360. For the glasses!!! You got to be kidding me...we went to Zenni..online 69.50!!!! Their separate optometrist was excellent! Dr M...couldn't be better! Go for your check up there...and get your lenses and glasses online save 600 bucks! read more

I came here after using Optical Outlets in Pinellas for years with no issues. I don't understand how the doctor here got my eye glass prescription perfect but changed the brand of contacts that I use and get my prescription wildly wrong. They say they close at 6 but the last appt the doctor can do is 4pm? Make that make sense. I just moved here and started a new job so no, I can't make 4pm work. I cannot see whether it's from a distance or from far away. It's blurry. I have to put eye drops in every five minutes because the contacts brand this "doctor" switched me to dries out almost instantly. Will absolutely not come back. The doctor here is so rude and tried to gaslight me during the exam saying "hmm these images should look the same to you". Well bro, I'm looking at the images and no they don't look the same. Probably why my contacts prescription is messed up. read more

I do not recommend this place at all! I got an eye exam here and had glasses made and can't see. I scheduled a follow up exam. They sent me multiple appointment reminders and I drove 40 minutes for my appointment only to be told that the Dr was not in that day. I do not appreciate them wasting my morning and they were not remotely apologetic about the error. Go someplace else. This place deserves the low ratings they get! read more

Optical Outlets - Front of store - Eyewear & Opticians Near Me - Leesburg, Florida

Hopefully you will read the other reviews before using this place. There is a reason it's so poorly rated. Apparently they are "doctor owned" well all I can say is that the staff are letting their employer down. They have a couldn't care less attitude and can't be bothered to interact with their clients on a professional basis. My ordering of contact lenses with them was a frustrating and infuriating process. A litany of unreturned messages. It's your money, go elsewhere. I will from now on. read more

My husband and I had a great experience as new patients. Our appointments were on time. The doctor listened and explained the changes in our prescriptions. Staff helped us choose and order new glasses, and explained what our insurance would cover. My only complaint was that-- when we picked up our glasses, the employee 'helping' us seemed bored and uninterested in making sure our glasses were okay. read more

Poor customer service paid an extra $75 to use my frames with lenses and they lost my frame and lenses. Asked me to pick a frame from the store and they would use those. Unfortunately all the frames at this store were Dollar Tree quality so at least I got my $387 dollars back. Lesson learned I should have checked these review first. read more

I went there for the first time for an annual exam which included an eye exam for glasses AND contacts. After getting the second part of the exam for the contacts, the office manager refused to give the prescription for my contacts unless I agreed to pay another $150 out of pocket. Not only did she refuse to give it to me, but she actually tossed the prescription paper in the trash right in front of me. I guessing she was mad that I wasn't going to purchase contacts from them, even though I DID purchase glasses from them. Right after I left, I called my insurance company and they assured me that the doctor was not allowed to withhold this information from me. They called the store on my behalf and asked them to release the results to me. A few minutes later I went back in and she finally gave me the paper with the prescription information with absolutely zero apologies. By the way, the actual "full eye exam" itself that the doctor gave me was the least thorough exam I've ever had in 25 years, taking less than 10 minutes. At this point I'm doubting its accuracy. Needless to say, I will not go back there and caution others not to as well. read more

Poor customer service not very friendly not welcoming came two days in a row still had the same customer service staff act like you're bothering them. Doctors are rude. read more

This company has the worst products and in my opinion, quality of frames are very poor. My glasses didn't pass and were sent back multiple times. My other pair the frame broke just after a year. I finally gave up and went to Walmart Optical where the service was excellent! I had my glasses in 4 days before a holiday weekend. RE: see attached pic read more

Optical Outlets - Poor Quality Frams - Eyewear & Opticians Near Me - Leesburg, Florida

They are too busy for their clients. In my opinion, you get what you pay for & this is the closest eye doctor and store recommended by AMBETTER Health Ins. for the Leesburg vicinity. They not only attempted to charge me more than my previous "out-of-pocket" eye service but appoints are at a minimum of over two weeks and then even after you've been seen for glasses, if they did not order your trail pair (though you used the same company with a similar prescription before) of contact lenses - you are looking at over one month for your lenses. REALLY??? No one was rude during my visit, yet, as I told the associate that my glasses where too expensive for my out-of-pocket (after Ins. payment) & so that I would get my lenses for much cheaper (definitely under the $200 charge) and I did...$120.00 with all the horns and whistles... They just need to rethink about competitors' availability... WE CAN GO ELSEWHERE!!! read more

Optical Outlets - My multi-focal progressive glasses with scratch resistance as well as, transitional from light to dark. - Eyewear & Opticians Near Me - Leesburg, Florida

If you go to this location, ask for Sarah the eye glass tech. She is the best helpful and knowledgeable. No issues whatsoever, no pressure she just wanted to help. The Drs. on the other hand well thats another story. read more

Great optometrists...poor staff...and I mean all of them! There is always a mistake, always an issue. Worst part is no one there has any training to deal with it...they just dont do anything. Kinda like a sims character...they dont do anything unless you make them. read more

When I arrived for my appointment the place was packed with customers. I tried to ask questions about their special and the gal at the desk appeared to be in la la land and was unsure about how to answer my questions. I finally took a seat and expected to be called to discuss what my needs were. That did not happen. So, needless to say, the doctor was irritated with me because I explained there was no staff available who could answer my questions about eye glasses and contacts. Not the nicest eye exam I have had . After my exam, I was given a trial pair of contacts and had a pair of frames I felt I wanted . The glasses were going to be over 450.00, I asked about the special frames they advertised. The young lady just pointed to "over there" and said but they are cheap plastic. I decided to just get my contacts. At that point I was told contacts were not covered and neither was my exam. I had just called my insurance and was given my usual 400.00 for glasses/contacts and my exam was covered at 100%. BUT, the staff still wouldnt let me order because " my insurance wouldnt pay for them" I asked for my rx and would go somewhere that knew what they were doing. I was not allowed to use my insurance for the exam and had to pay 69.00 to get my rx copy. My insurance personnal was furious about how this was handled as was I and my insurance is going to reimburse me for what I paid and is going to contact the manager at the office . I would not recommend this place even if the product was free. Completely rude and inexperienced staff. read more

Eye Doctor's Optical Outlets in Leesburg is the worst eye place I've been to in 74 years. They took my expensive Polo glasses that I loved and mangled them. They put in lenses that I can't see with. Absolutely the worst. read more

Again for the 3rd time and 3rd year in row, this place is a joke. Front staff are very disgusting and unprofessional with clients/customers. Today a young boy checked my daughter and I in and was very disgusting. Had a attitude and tells me he couldn't find me and my daughter in the system. My appt was cancelled because of this issue.Mind you I have Been there twice. Please save your money and do not come to this location. It's embarrassing to hear from other people that this location is not good. This location only gets a 1 because there's not a 0 to post. Management please train your staff correctly and pay them well so they can help instead of being unprofessional. read more

Avoid this place. They overbook, and the "optometrist" spent about 6 minutes giving me an eye exam. Not detail orientated enough to even give me a proper prescription. Much better choices in the area. Update, got glasses with new script, left side fine, right side OVER corrected. Big surprise.... read more

Dr Karl Johannessen's exam went very well. I have no complaint about that. However, the young ladies selling contacts and eyeglasses are terrible. After the exam I sat with one and told her I would be getting my eyeglasses at another store. She asked if I wanted contacts. I told her I wear glasses all the time and only use contacts occasionally. She looked in her computer and told me I could get six months of contacts free. I asked if that was in addition to the glasses and she said yes. Except it wasn't. I went to the other store and found out I can get either/or but not both. Now I have a bunch of contacts and no glasses. Last time I will go to this establishment. read more

I do wish there was an option for 2 1/2 stars...this place deserves more than 2 stars but less than 3. The place is very bare bones as far as appearance is concerned. It lends a very stark appearance that is not condusive to comfort. Everything is all open space and has a cafeteria type feel to it. There is no receptionist sitting at the front desk, at least there was not the entire time I was there. I stood at the the counter for quite awhile while no one acknowledged me. This surprised me because they seemed very friendly when I called to make my appointment. I finally noticed a sign-up sheet, signed it and sat down. I arrived 15 minutes ahead of my appointment time as I was instructed on the phone, since I was a new patient and needed to fill out paperwork. They were very busy with people having appointments for the doctor as well as people picking up glasses so I was taken about 20 minutes later than my scheduled appointment. The doctor was very good and took his time. I got a thorough eye exam and he spent quite a bit of time with me to insure I had the correct prescription. It got confusing when I left the exam room. All the doctor told me was "they'll take take care of you." I expected someone to come aroundand show me some frames. I sat down for awhile in the waiting area for people to see the doctor because I expected someone to come up to me with my prescription in hand to go over frame choices. After waiting a bit, I finally decided to get up and look at frames myself. They had 2 opposite wall filled with frames, but not much of a real choice. With few exception, the choices were fairly generic and there were very few designer choices. My husband was helping me pick out frames. Every frame was on the wall, but the frames themselves were not supported very sturdy at all. In fact, one time I felt as if i was playing some crazy game of Jenga because several frames came down at once when I tried to grab one as i was juggling others. Finally someone came up to help me and asked if I found any frames I liked. I told her that I saw a few but I could use her opinion. We went through several choices and were coming up empty. There just were not enough choices that I liked. While she was very helpful, she appeared as if she would rather be doing something else. However, I was very pleased that she went to the back to be able to opffer me more choices as the choices in the showroom had been exhausted. Ultimately, I ended up chosing a pair from the back. Glasses take 7-14 days to turn around. I have not received my glasses yet, but I will post a follow-up once i do. I have not gone to pick up my glasses yet, but when I do, I will write a follow-up. read more

Optical Outlets - Eyewear & Opticians Near Me - Leesburg, Florida

Every time I walk in this building I feel so awkward and uncomfortable. Everyone who works at the front desks are bothered 9 times outta 10. Impatient and down right miserable. I have brought myself and three kids here and it's just a drag. Everyone is constantly rolling their eyes and blatantly annoyed by customers. It's ridiculous. read more

This was the 3rd strike for this place for me. I show up for my appointment today and they have the nerve to tell me it was cancel. Well, I never received a call notifying me or asking to reschedule. They tried to tell me they waited on hold for me for 6 min and then hung up since I didn't answer.... I only have a cell phone. There is no waiting on hold. I even went online to verify my call records nothing, also verified the number the called, it was mine. HIGHLY UNPROFESSIONAL. NEVER DOING BUSSINESS HERE AGAIN. read more

if I could give no stars I would. I called to see if they accepted insurance for a contacts appointment. was told prior it would be $25. they then said after my exam they would be charging me an additional 79 dollars for fitting my contacts which weren't even my right prescription bc mine have to be ordered because I have an astigmatism. when I asked the doctor about being fitted for contacts that were not my prescription and the purpose or point of the fee or service he said "if you don't want my services you are free to leave" I asked again how I can be charged for a fitting for contacts that aren't my prescription. I understand if I were charged when my contacts come in but it literally makes no sense to charge me for contacts that aren't even my prescription. He literally got rude and said, I don't know how I could better explain I so maybe you should go. And I said "you mean with my prescriptio?" and he said "no". now mind you I have no contacts in at this point and can't even see. The sample is not my true prescription, so i felt trapped. I could have gone somewhere with no insurance and paid less. This place is a scam. read more

Terrible!!! Only go there because of my insurance. All they want to do is sell, sell, sell!!! Not helpful at all regarding insurance benefits, etc. After my visit today, I had to go home and call my insurance co. to verify my benefits since I was quoted the incorrect information. Absolutely hate this place. And to top it off, today I got a young boy who had no idea of what he was talking about and couldn't be of any help regarding my insurance benefit for glasses. Don't go to any Doctors Optical Outlets store if you have any other choice. If you do, you will regret it. read more

I'm giving it a 3 only because the staff and doctor are both very friendly and helpful. My appointment was at 11:45 and I was told to be there 15 minutes early. All my insurance and information was given to them a week before. I arrived 15 minutes early, I was given the paperwork to fill out, and sat there for about an hour. I actually had to approach somebody and ask if I'm supposed to turn the paperwork in or if they take it when I go in for the pre-check. They then took the paperwork and I sat there for at least another 20 minutes. By the time I actually left it was about 330 in the afternoon. They apologized and said that they were overbooked but I was watching people who came in after me leave before me. Nothing had been done about verifying my insurance or anything and that had to be done while I waited. All in all while the staff was very pleasant, it was very unorganized. read more

I would like to give great credit to Aubry for taking such good care of an old Veteran , she is the best person I have had the pleasure of handling my eye glass needs . I would give her a rating of 1-10 , I would give her a 20 ! Thank you for having her there she was amazing . _Robert L. Bonner read more

Melissa is very knowledgeable and polite to interact with. I was coming to get a new pair of glasses because before I moved to Florida my other pair snapped. and I couldn't get my prescription filled in time. Melissa was very sweet and helpful and was able to take care of my every need. I would definitely come again and would love to get helped by her again. I ABSOLUTELY recommend optical outlets and have them ask for Melissa every time! read more

Very unprofessional place. Don't ever go there.. they have the worst insurance verifier.. had two bad experiences there.. the first one was in 2020 had vsp insurance through my employer at the time; and they seemed to never find or verified my insurance at the time..so I was turned away... now this year I have new insurance through eye med ...and decided to give them a try one more time since literally they are located 5 min from my home.. I made this appointment last week Monday, and especially asked them to verify yet again, so I won't waste my time like the last time.. needless to say they didn't, they text me to confirm my appt last week Friday, and sent reminder yesterday and today..I took the time off from work.. to arrived to a disorganized office and the same incompetent news that they do not accept my insurance.. then they gave me the option to pay in cash for my services and then obtain a refund through my insurance .. like anybody wants to do that? especially when you pay and have insurance...needless to say I would had not been so upset if they had the decency to let me know ahead of time before I wasted my gas, time and money.. I will never ever go back there again, regardless of any future insurance change... if they are so disorganized as they had been for the past two years and haven't done anything to correct this incompetency .. it will never change.. I will definitely take my business elsewhere.. stay away from the hassle!!! Save your time and money! read more

I've been trying to get my glasses since Mid-December. They've been telling me the holidays slowed the process down and found out that they never ordered them! Spoke with Manager and said she would put a rush...and guess what? That didn't happen either! Just picked up my prescription and will go somewhere else!!! read more

I wanted to thank you for the wonderful service I received from Crystal yesterday at the Leesburg office ... I purchased glasses last year from her and she is a big reason why I returned yesterday. She was very knowledgeable and courteous. I can not thank you enough for taking the time to make sure I was happy with choices and explaining exactly what options I had.... read more

Just left the office in Leesburg being a dissatisfied customer,(ex now). Pdurchased 3 pair of percription glasses from them Jan of 2016. The pair of sun glasses were polizered and the coating developed bubbles on both lenses. I was told that because it had been over a year they would not replace the lenses under warranty. Told me they could see if they could get me a discount on new lenses. I told them no thank you we will be taking our business elsewhere in the future. I have worn glasses for over 30 years and have never had lenses do that.. poor quality and customer satisfaction didn't seem to matter to them. Buyer beware!!! read more

I've gotten three pairs of no-line bifocals here, and I won't be returning. The glasses fit poorly and they feel cheap. The doctor seemed disappointed he couldn't push me into contacts. Perhaps he should have examined me and made a recommendation, not the other way around. read more

I agree with Barbara B. in previous interview. I have received my glasses and although I like my frames I have been back 4 times for adjustments. I don't think they know how to adjust glasses. The four times I have been in I have had 3 different workers readjust, and get the same results. They take the glasses to the back and come back and hand them to me and ask me how they feel....I said I'll give them a try and be back if the adjustment doesn't work. Well so far adjustments not working. Changed nose pads and still to tight. The last time I went in I had an issue and had to leave glasses because I found a scratch when she returned them to me after adjusting. :-( I know they were not scratched with I went in because I always clean lens and check them out. WHY... because I have " a no frame glasses" and I know from experience that you have to be careful with them or the lens can get a crack if to much pressure is put on them. Well worker was VERY adament that she did not scratch the lens. Manager agreed to replace lens :-) I also find for a business they need to dress appropriately. Example: Spaghetti string tops and dresses are not business like ! I don't find this Outlet very professional ! I will not be returning to this Optical Outlet. read more

Awful service eye doctor was a robot reading a manual. On top of the terrible service they got my perception wrong after waiting almost an entire month for my first set of glasses, and they had the audacity to tell me that I had to wear them for two weeks before I could get a re exam. I went back for the re exam less than a week later after having to argue with an employee because I could not see out of my glasses. I asked if my perception was wrong and just got excuses. Then waited another 3 weeks to receive my glasses. I've had my glasses for less than a week and they are already missing bolts and falling apart. Never go here was a waist of my money and time. read more

The agent, Crystal, was so helpful and courteous. I needed to upgrade my lens prescriptions in all my glasses and she not only helped me in the process with expertise and knowledge but also included a repeat customer discount. I couldn't be more happy. read more

It's the most unorganized place that I have ever been to, no front Desk Person to help when you walk in for an appointment(WITH PAPERWORK READY) that has already been Scheduled! All the attendants look at you but don't ask if they can HELP!!! My husband said he felt like he was in a Third World Country, save your time & SHOCK of this place & go somewhere else!!! Glasses Look Very CHEAP TOO!!!! read more

These people have engaged in bait and switch with a disabled elderly person. Over the phone they said everything was 100% covered by 20/20 EyeCare Network through UHC Dual Complete Choice Health Insurance. They repeated this in person before the exam began. They then did a contact lens eye exam, then told me that the contacts are covered, but only for an additional $99 cash. When I said I would just take the prescription to another place, they said that the $99 only covered the prescription. I called UHC and requested a note that they were engaging in purposeful bait and switch, and that their contract with UHC should be revoked. At that point, they said that they would not even give me the covered eye glasses because I reported them. When I reminded them that the contact lens eye exam had already been completed, they stated that the record was "just going to disappear," and they would rewrite it as an eyeglass exam. STAY FAR AWAY FROM THESE PEOPLE, ESPECIALLY IF YOU ARE AN ELDERLY PERSON, ON WHOM THEY ARE PREYING!!! read more

I pretty much agree with Barbara B.....it's okay but I felt a bit lost at times too as no one seemed to go out of their way to assist me either. It has been 14 days and I have not even heard from them....hoping my glasses will get here soon!! I really only chose this place as they accepted my insurance. I wll pick up a copy of my prescription and go to a place where I can get much less expensive glasses or a two for one deal...no bargains available here for sure. read more

Optical Outlets in Leesburg is NASTY! There were paint chips all over the floor that had been sitting for some time. Apparently the office does not get vacuumed. There was no cleaning of testing machines before or after use. VERY unsanitary! And limited selection of frames. read more

Just spent 2 hours 45 minutes waiting for routine eye exam. Staff seems overwhelmed. Run don't walk somewhere else.