Wondering why all the channels are not showing captions for the hearing impaired. The shows are captioned just not with OpticalTel.

I wish I could give them less stars. The worst service and my HOA is locked into a contract with them.

This system does not work and has not since it was installed in riverbridge. I do not think there has been a single day where something has failed. This is a very poor quality provider at the best. I only have cable service and two tv's. Unbelievable! read more

This company doesn't even deserve a 1 star rating. I am living in a community where I am forced to use their internet service. Not only is it super expensive but it is unreliable. When the internet goes down (which happens frequently) and you call tech support they pretty much say "oh well there is an outage" and they could care less. Super frustrated with this company and I will be discontinuing my service with them as soon as my lease is up. As someone else said think twice before moving into a company who won't let you use another internet service other than opticaltel. read more

We have had OpticalTel in our gated community since last Fall (2019). As homeowners, we paid a hefty price for the installation of their fiber-optic network, that took all summer to install. The installation was problematic from the beginning. They were burying cable just below the surface, when code requires that it be buried 12-18 inches below the surface of the ground. Since that time, we have experienced service that is far below what was promised to our HOA board. We have had numerous outages that have lasted from 12-24 hours. And they have repeatedly proved themselves to be unreliable and unresponsive to the complaints that have been made, trying to now charge for repairs that have nothing to do with us, and everything to do with their flawed installation. This was supposed to be a model for this new technology...instead it has been an unmitigated disaster! read more

Can I tell you as a adult child of parents who live in Zellwood station I am very concerned. When you have hundreds of people who are feeling secure in the fact that they can interact with the rest of the world right from their recliner and all this new Wi-Fi and cable Zellwood station brought in for them has done is caused aggravation I wish every person in Zellwood station would take 1/2 hour of their time and all show up on the doorstep of whoever is responsible for getting things done with in Zellwood station. 1/2 hour of their time and I know they could make a change nobody especially at the ages of most of the resident deserves to be ripped off by such a shoddy company. And then shame on Zellwood station for bringing them in do they not know how to use Google and see that these people were scum. Shame on you all! read more

Opticaltel has the absolute worse customer service a business could ever have!!! The customer service personnel they have answering the telephone there at Opticaltel are NOT trained very well at all in how to treat customers calling for support regarding the myriad issues and complaints about service issues with Opticaltel!!! Some guy on the telephone barking out orders to a customer . . . is just too much to take from a business that is getting your money!!! I am SO fed up with having to deal with the abrasive and discourteous personnel there at Opticaltel!!! read more

Poor quality product and poor customer service. Called for service and before hanging up the tech said... Merry Christmas.. I don't care about politics or what people celebrate read more

I am a positive person, and the employees for Opticaltel also are doing their best. The sad thing is: AFTER ONE YEAR of either a picture that doesn't work, a picture that loses reception, or a picture that is "pixelating" and not visable (usally WEEKLY)..... THE PICTURE IS COMPLETELY OUT AGAIN. ONE GOOD THING: after one year, a nice technician, Karina, did a great job of Calling us back, and helping fix the problem today. Fact: We have had reception problems WEEKLY, for ONE YEAR. Fact: We have witnessed EVERY bad picture comment that exists...."partial signal loss", "complete signal loss", "downloading X, this should only take 5 mins" on a DAILY BASIS. The sad thing is, after ONE YEAR of terrible picture service, the PICTURE IS OUT AGAIN. FACT: technicians all nice people, all did good work to provide temporary fixes. FACT: Issues STILL happening, and today again, MONTHLY on average, for a year. FACT: Supervisors NOT available to speak with except on rare occasions. Supervisors available approx 15% of the time. FACT: Top management and CEO are VERY accomplished, as shown on their LINKED IN profiles, and I believe, 100%, good people. Absolutely nothing against them. I believe that once their product issues get fixed the sky is the limit for this company. FACT: It's just that their product goes OUT almost MONTHLY, and for days. Then it usually takes 3-5 days to get your TV fixed again. FACT: Truly sad, when they have really ONLY ONE PRODUCT....(TV/internet)....and yet that product has issues 40% of the time, and there is NO RECEPTION monthly on average. FACT: After being in the work force for 30 years, working for 8 companies and some of America's top Colleges, and telemarketing to THOUSANDS of companies..I am able to make an accurate comparison. OPINION/FACT: This is the worst company for RESULTS and SERVICE and PRODUCT that I have ever experienced when comparing to EVERY COMPANY I have come into contact with.....dating back to 1992. As another reviewer mentioned: How they are still in business is truly amazing. Perhaps they will get a cable capability that is reliable and doesn't lose the picture on a REGULAR basis. Good people, ZERO result. Good luck everyone. Now today after 3 calls to the company, to just get technician to help, we were promised that a technician would call back. Of course, one did NOT call back. Only KARINA did as promised. FACT: good people. So I made a 4th call, and a very nice person is trying to help. FACT: ONLY reason we are still with this company is because it is the TV service that our Condo uses. All the best everyone, but until their PRODUCT and SERVICE are acceptable, you may want to think twice about signing up. Your choice. WAITING FOR A TECHNICIAN AGAIN today. ONE YEAR OF PROBLEMS......it is truly, truly sad. I respect the people and management as human beings, but I can only state the facts: product and service are the worst I've seen in 30 years. We are not looking for any refunds, only management that might care, and actually fix the MYRIAD of issues. Or, perhaps get a product that works. read more

Our internet quit working about 3 months ago, they did come fix it to where it connected but it hasn't worked right since. after 20+ calls and 4 appointment no shows I finally gave up yesterday and cancelled and am switching to the only other provider that is half the speed. They have scheduled 4 service calls and then never arrived or even called to say they weren't coming to any of them. After each no show I would call to see what happened and they would say there was another issue in the neighborhood causing our problem and they would let me know when it was fixed, then never hear back. While scheduling the 3rd no show appointment they even told me if I wasn't there when they got here I would be charged a no show fee!! When cancelling they said their records show I cancelled one no show appointment, which I never did. And on another no show appointment from a couple weeks ago it showed they were in the house and the modem checked out, when they hadn't been in the house in months! Not sure what is going on with this place but I have never left a negative review and normally have plenty of patience. The person I talked to when cancelling was helpful and offered to schedule a 5th appointment, but I have wasted 4 afternoons off work waiting for them and countless hours on the phone already along with months of service charges for internet that isn't working right. read more

Awesome NOT ONCE AGAIN !!!!! Again I am forced to give a star !!!!!!! This is our "new" cable company. Never ever had this many issues with Comcast !! Funny wont let me post the live video of our tv messing up !! Angry & done with excuses !!! Cmon ! read more

This is the worst TV/Internet provider I have ever had the misfortune to have dealings with. I am stuck with them in my community. I wish Brighthouse/Spectrum would come to this part of Florida... I miss them terribly!! read more

I live at Harbour Pointe Riverbridge in Greenacres. This is the second day of installation and the service has been poor. I have been having trouble getting reception on one of my tv's. I've called technical service at least four times for help. I have been told that Optical tel has been trying to fix the problem with others in my community. Didn't have these problems with Xfinity. read more

Service ceased daily requiring unplugging system to reboot numerous times per day, don't ever rewind locks system up immediately.

Have been trying to get the Dish Anywhere app to work for over a month. Called in late January and was told that the user ID would be created and that they would call me back to set up the password. After no response I called back last Thursday or Friday and spoke to a young woman who said they were not able to set it up without the receiver ids and the smart card ids for my three receivers. She also had me create a username and password and said she was escalating it to get it established. I was told by her that she would call me bac after it had been established on their end. She did call me back and said it was established and that it might take 24 to 48 hours for it to work. I have given it 4 days and still not working as it says my username and password are not in the system. What I find even more surprising is that I was told last week it was not able to be setup because they didn't have the receiver and smart card ids on record for my account. Why didn't they reach out and call the phone number associated with the account if they were in need of any of this? Something is not right here and it should not take this long. Would warn any HOA to buyer beware as it always takes months to get problems resolved! read more

Worst company ever. Almost three months getting the same problem every day. Lack of support, the service is extremely expensive for 100MB/S. I hope someone sue this company, I'm selling the house and getting out of this condo ASAP read more

Ditto - One of the worst service experiences in my life. I live at a First Services Residential Community (Strada 315) in Fort Lauderdale. My contract cable/and internet are intermittent most days. Calls to Opticatel go unanswered or the junior tech, if available, offers up a juvenile over the counter fix, unplug and re-boot. I am well over 25 calls in the last three days and have now filed a complaint with the Better Business Bureau of Florida. Stay well away from any First Service Community in SE as most cable contracts are non-negotiable and over a ten-year period. read more

Opticaltel Video stayed on during the entire Irma hurricane even though buildings very near to mine was without Comcast for days and days, Kudos to Opticaltel. The Internet was in and out during the storm however completely back on 48 hours after the storm had passed. read more

Cable out again for all but local channels. Internet has been in and out all day. I'm so tired of their canned "we are aware and working on it" response every time I call. What a nightmare! read more

(UPDATE BELOW) I wrote a review several years ago but OpticalTel moved locations and now that review doesn't show up under this new location. We are no long using OpticalTel as of today. The customer service was a disaster. I don't understand how they can still be in business. Even now AFTER we are no longer customers I still have to deal with them. I created a ticket on March 7th to cancel the "faster" internet service which was billed extra. Its now March 22 and It doesn't look like anyone has looked at the ticket. I called today to seek direction as to what to do with the box. After waiting on hold for a long time (20 minutes) I was transferred to the overflow support which is a glorified message taker. The rep actually said "I can't do anything. Just take a message". I've left messages before and no one ever calls back. This company really doesn't deserve to stay in business. If it wasn't for aggressively negotiated long-term contracts that don't give recourse to customers they would have gone out of business long ago. Here is a link to my original review: https://www.yelp.com/biz_share/0l3doPbe-Q_XKys5w1YDnQ/review/hLBLxUtmmMcJPFMIqsueHw (UPDATE) Well a few minutes after this post, Kimberly B. left a message and I replied to her asking her to respond to my tickets. Nick called a few minutes after that. He was very professional and efficient. He said he would take care of the pending issues and even disconnected my service immediately as requested. My rating for the company will stay the same because 6 years of terrible service can't be fixed with one good call. This employee should probably work for a company that cares about customer service because OpticalTel's reputation in this matter is terrible. read more

Terrible company. If you have a DVR from them, you better keep it, they are not giving any more out in our area. Constant pixelation, constant drops, and Internet outages. They have no on demand. I have no idea how they got that 5 star review. I am seasonal, so luckily I only have to deal with them for half the year. read more

My internet with Opticaltel goes out at least once a day. It doesn't matter if it is raining or sunny out, it just decides to go out whenever it wants. Unfortunately, this is the only provider in my development - Garden Estates in West Kendall- so I am stuck with them. Also, they charge by the internet speed that you want and the price you want to pay. I pay for 35MB service but it has never even run close to that speed; almost always runs at 15MB to 20MB. If you have a choice, look elsewhere for your internet/cable. read more

Once again I came home from work. My husband told me that we had no Internet or cable all day. It is two times this month. We called customer service. Their update was no update. I really hate this company. read more

their service Sucks , internet and cable been in and out since 14TH , o resolution . This is not the first time , they have no service tech in our area nights or weekends !!!! What kind of customer service is that ? THEY SUCK !!!!!!!!!!!! Based in Miami ( tell you anything, get somebody on phone you can understand ! ) read more

Horrible service! They literally had connections to lennar so the only option for internet is this company for my neighborhood. I pay association fees monthly only to not have options of internet. read more

Pretty much what everyone else says. Frequent outages. Internet speed often is reallllly slow. Customer service is inept usually, sometimes borderline rude. Several calls to opticaltel over the years have not resolved issues 95% of the time. Its time to gang up on our HOA and insist they find another service. read more

Opticaltel is not good. Service is fine when it works. The problem is how often they are out of service. Constant outages. 12 times a year at least. When you work from home, not good! Today we are out. Tried calling customer service, no answer. read more

Internet works 90% of the time, but that other 10% is a nightmare. I have to shut the wifi off on my phone and use data to access anything when it's down. :( read more

THE WORST INTERNET PROVIDER EVER!!!!!! Service is always down and or extremely slow Don't think of using several wireless devices at one time they will not work! Your better off using the mobile carrier data in you want reliability If your service is down don't expect any credits from this company they won't do it I wonder if they BBB rated if so it should a DDDD- rating RUN AWAY as fast as you can! They are by far the WORST internet provider EVERRRRRR!!!! Follow up !! the CS sent a boilerplate message to contact them and claimed they have BBB A+ rating.... That's a joke! ...how can you have so many complaints and negative reviews at get an A+rating Let's see if they follow up??? read more

ONE WEEK LATER: HAVING INTERNET ISSUES AGAIN. Worst internet provider EVER. This service is a scam and waste of money. Worst cable and internet provider available! Cable and internet goes out at least once every other week! This evening my cable and internet went out and they've advised they will not have someone available to fix the issue until FRIDAY - that is 72 hours after the fact. How can a company that provides a SERVICE be so terrible? Unfortunately I cannot switch since my association is bounded by a contract, but please do yourself a favor and never purchase anything through them as they can't even fix simple problems! read more

They are by far the absolute worst service provider I have ever encountered. The customer service is horrible. How this company can still be in business? Unfortunately, they are our only option for internet/TV in my community. Today a technician came after 8 hours waiting but did not complete the job. Horrible..........horrible and bad company read more

Flat out they should be shut down. I don't understand why HOA'S what to do business with them. There customer service knowledge is horrible, there manager Bob is ignorant, the tech Shawn doesn't like working at the company he stated the company sucks and he wishes he could find another job but he collects an check so I don't know why he complains #justquit. They blew 2 of my household televisions and won't take any responsibility and we have proof..overall stay away from this company or shall I shall HELL HOLE. read more

And here I am... AGAIN!!! Now this poor company overwhelmed their services: today I WOKE UP WITHOUT ALL SERVICES - CABLE, INTERNET AND LANDLINE! They promised me to send a technician TOMORROW from 8am to 12am/1pm...so I will have no conditions to work from my home today and I won`t be able to work out of my home tomorrow morning because I need to be present for the technician. How a company like this is still allowed to be a service provider to this community and is still in the market??? Claim#579305 read more

The worst company I ever seen a company so bad I'm a french person sorry for my english our Resort did sign with this company for 3 years what a shame Wifi Cut most of the time for no reason because it is fiber for cable & wifi like today since 2pm no TV no Wifi and for me no phone, I use MagicJack for my phone so I need Wifi to used my phone. I did have to call Them twice for problem for my Wifi and my TV full of pixels most of channel the answer of the big not true impossible Who are you to response like that get out of your seat come and check before speaking. Please do not take opticaltel as your provider you will make a big big mistake. read more

If you live in a community that has an HOA and your board of directors ever mention that they are thinking of negotiating with this company tell them NO! as loudly as you possibly can. I spent 43 years constructing, operating, maintaining and running telecommunication systems. OpticalTel is the very worst I have ever had the displeasure of experiencing. Unfortunately, we are locked in the contract with them as they bought out Florida Fiber Networks and our board will not even consider citing them for breach of contract, nor will they even explore alternatives. A word of advice, if you're considering locating to one of the communities located in central Florida, one of the questions you should ask is "Who is the ISP?" for the community you are considering, if the answer is OpticalTel, you need to really understand how much you depend on your internet and also understand that you are getting a sub-par provider that has "ZERO" customer empathy when the system goes down. Call with a problem today, maybe they'll come out next week. They only care about one thing and one thing only, collecting their fees from the HOA's, they could care less when it comes to the customers. They look at the customer base as the HOA's problem, not theirs. read more

I was a little upset check that I was very upset that opticaltel sent my cable box without a controller. Christmas is coming playoffs are coming football is here I really needed this Joe got on it right away he promised me that he's going to next day or two he's going to make sure that that control the is sent out I would also appreciate that you make any necessary changes as far as the amount of money I'm spending but Joe did a good job Joe I can count on him I I work with him at the beginning he's easy to easy going easy to work with he knew I was upset and he was able to calm me down is an asset to your business and I appreciate him now God willing I'll get my controller and I can watch TV read more

This has got to be the worst internet/cable TV provider alive. I have their service for well over a year and had to call them over 15 times because of service issue!!!! They send techs out and seems like they don't know what they're doing. read more

Opticaltel - Internet Service Providers Near Me

I have dealt with many internet providers in the past but non have been as unresponsive as Optialtel! Our internet has been out for a month and when I have called I have been told that repair would not come for 6 days from my call in date. Both agents who answered the phone told me that there were no supervisors to whom I could speak and that the call center manager in Florida would not take my call. Clearly, the customer comes last at Opticaltel! Beware doing business with Opticaltel. read more

Opticaltel is THE WORST company I have EVER had to deal with in my life!!! People complain about Comcast but I wish I could have Comcast back! Unfortunately in the community I live in we have to have dish network through opticaltel but I ALWAYS have issues about my TV being out even if it is not even raining or anything outside. I try and call dish network but we HAVE to work with opticaltel according to their agreement; however you can hardly ever get ANYONE on opticaltel on the phone because their service will act like they are transferring you to an actual person when in reality they just hang up on you after you have already been on hold for at least 30 minutes! If you have any choive DO NOT choose any place where you have to work with opticaltel. I wish I could select less than one star rating but it won't allow me... read more

Very bad service, wifi never running good. I never spent so many week ends with no internet and no tv because they cannot send anyone to fix the issue. The ladies in billing department are overstressed and they also double charge my cc incorrectly. I cancelled after 3 months and went back to att. read more