Opticaltel is an amazing company because of the persons behind the name. When you call them they are right there for you to hold your hand and resolve any concern expeditiously! Amanda who is my number one contact is a phone call or text away. I am amazed by how quickly they respond and how even when you don't call they check up on you to know how their service is doing. Service is truly beyond expectations! Thank you Amanda and your team! read more

Worst customer service , make you wait from 20mi. To 45 min on the phone , and at the end they are not able to help you over the phone . This has happened on 9 of of 10 phone calls!! Service is also bad. AVOID AT ALL COST !!!! read more

One star is 5-stars too high for this company. They define horrible. Our HOA board choose this company based on advanced technology like fiber optics and up to 300 Mbps Internet they say and DVR, yet it just comes down to it was cheap. It's like this company operates out of somebody's garage. The reality is that the fiber optics is to your home. After that it is twisted pair to their set top box. It's not a router. The claim of 300 Mbps is only if you are tethered to their box via an Ethernet cable. The WiFi is actually less than 75 Mbps up and less than that down. If you want the faster speeds for things like streaming movies, gaming, etc., you need to buy your own expensive high speed WiFi router, turn off their WiFi and you will get in excess of 200 Mbps up and down although the internet signal tends to drop off from their device. Their TV programming is a joke. We have regular pixelation on TV programs throughout our community. They blame this on some piece of equipment running in our community that causes interference. Seriously?? The DVR is a serious joke. If a TV show runs past the hour or half-hour the program stops recording on their DVR so you end up missing the end of a recorded show. The fix is recording the show that follows so you can watch the end of the show you wanted. The reason is that whatever you record starts several minutes early recording the last few minutes of the prior show. It's crazy. If you want to record a program you have to double check it is really recording it and not some other station. This happens regularly. You are physically watching a show, hit record, it says it's recording, and then it's not there although some other program is there and you have no idea where it came from. Another fine feature is that it says it recorded a program, gives a listing of what that program is about but when you play the recording it some other episode. Insane. Service must be operating out of the laundry room next to the garage. When you call and try to get a problem resolved they tell you they know it's a problem and they are working on it. No they aren't or the issues would go away. They even blame the networks for their issues. On one occasion, my wife placed a service call, was told they were working on the issue while she was trying to find a resolution on her own. She figured out how to get the program she wanted to record and the service guy asked her how she did it. I'm being totally honest here. Having an old rabbit ear TV antenna with pieces of aluminum foil attached to it would be more effective than this company. If you don't know what a pair of rabbit ears are, Google it. Bottom line, get your cable and Internet from some reputable company. read more

Terrible service. I have been without TV for almost 2 weeks and they can't send anyone to fix it!

Worst company ever!!!!! I have had a loud buzzing for a week now and they are doing nothing!!!!!! They only way they stay in business is because the get in with HOA's and there is nothing that the customer can do. AWFUL!!!!! They don't even deserve the 1 star. I had a feeling you would use the storm as an excuse and that's just wrong!!!!! Most businesses are still open and conducting business as usual so I don't understand why this could be a problem. read more

Our HOA has contracted with them and we lose service on internet and television frequently. There is a pixelation issue in many neighborhoods as the TV is unwatchable. We've been told this will be fixed since June and now they say just keep checking every two weeks! HOAs please beware of this company and don't use them for your residents sake!! read more

Resident in Legacy of Leesburg. Company needs a lot of help with products and customer service! Returned from a Christmas vacation to find 25 Mbps internet was running at 3.7 Mbps average. It took two days to reach a representative. Then I was told it was an internet "saturation" problem. There suggestion was to increase speed and pay extra. That way when too many users are on their internet it should be okay for streaming. My question was, how about Opticaltel providing what I pay for? Paid for and increased speed to 50 Mbps, but during evening hours speed decreases by 50 percent or more! In my estimation, Opticaltel is about 15 years behind in technology and services offered, both in high speed internet and cable TV. read more

First, I would like to warn people that Opticaltel as a PUD community provider hasn't existed long. They were organized 6 months before my HOA solicited a proposal from them. As with any new business, no track record means no way to judge their responsiveness, etc.... I suspect that they low-balled many HOAs to get the business. If your PUD is considering them, just remember the old adage: you get what ya pay for! Second, it has few employees, choosing (like many in telecom) to outsource entire functions to outside vendors and independent contractors. If there are problems with work quality or timeliness of vendors, good luck. Third, because Dish is the actual provider of equipment, any technical problems will require some kind of interface between Opticaltel and Dish which means delays. The internet speeds are terrible. Slow, buffering constantly. If you have a bundled plan, phones often go out. You'd better have your Plan B ready when your phones inevitably go out. Keep your smartphone charged. Be careful of people's motives when trying to "sell" you this company. Because the contract duration is long-term - standard stuff for HOA communities - know what your remedies are when Dish/Opticaltel do not deliver on Service Level Agreements BEFORE your community approves the contract! Find out how many customer service reps they have, how they're trained, etc.... That's especially important in Florida where so many +55 communities require more "handling", just know that they do not hire people from your "community" who may be better able to relate to your needs. Don't forget, if you don't call customer service FIRST to resolve your "issue" first, they WILL charge you for a repair visit. It's all just part of the deal. I have spent many hours on the phone trying to resolve issues with TV or internet with clearly untrained reps. As long as people know the specifics going into the long-term contract, how problems are resolved and any available remedies for poor performance, (our boxes were out for a week with NO explanation), you may want to consider them based only on cost. If you run a home-based business, or need crucial services (health problems, etc...) probably not reliable enough for you. read more

Surprise! My internet has gone down four separate times tonight! Actually it's not a surprise cause it happens every other day! I try calling their customer service and surprise their lines are down! I don't even know how it's possible to have internet this bad in the United States. The best part is the company has never once tried improving their product, their content with it being awful. Nor have they tried making it up for their customers at all! read more

Honestly, this is a terrible service provider. When it rains, we lose our TV. A weak ass technology. Avoid if possible.

This is the absolute worse experience I've ever had. If I could give 0 stars I would . I've had this service for cable and internet for 3 days and I've had to call them 10 times. I suggest no one ever EVER gets this service. They are out of date and do not care about us the customers. I called about several problems and inconveniences with the installation and Tv. They do not have equipment for every kind of tv and no one seems to care . There response was" there's nothing we can do." Most inconsiderate, rip off, and horrible customer service I've ever experienced. read more

Our current contract expired in March 2018 and Opticaltel was supposed to have our community up and running before it expired. They were to install all new lines through the community and hook up each home. It is now late June and we have a big fat zero. No one has started their service. No homes have been connected. We have been at the mercy of Xfinity to continue extending our now expired contract. Unfortunately our POA cannot see the handwriting on the wall. The BBB gives them an A+ rating they say. Too bad they don't read what people are saying about this company. read more

Garden Estates Community. 16 days with internet issues every single day especially at night with barely usable speeds. I should have 50 Mbps and all I'm getting is 2 Mbps at times. Every time I call all I get is "our engineering department is working on it". 16 days? How long does it really take?TERRIBLE!!! read more

I'm back from long a vacation on Friday afternoon (4/27/18) and have no video service (Internet ok). After hours of three techs trying to resolve it over the phone they say a Service Rep must come to my home. But THAT can be done until Monday afternoon, 1 to 5 pm. And IF they find no-one home I'll get charged $32.50. That's quite a policy - make 'em wait three days over the whole weekend without service and then threaten them with a FINE if they can't meet YOUR 5 hour window regardless of reason. My protest results in no better offer. We here at Kings Ridge got sold on better service that THIS!. read more

Opticaltel provides internet to the condominium I live in, and there is always an issue with the internet - apart from being slow. Just this month, I have had to call more than 3 times because the internet it's down. Plus, the customer service is pretty bad. I'm leaving this review because just as I noticed my internet was down when I was working on the middle of the night, I decided to call customer service to encounter a lady who was trying to sound smart, technical and a bit annoyed because I was calling at such a time. The way I have my connection set up is the Ethernet cable from the wall port to my router and a direct cable to my computer. Simple. If I just connect the Ethernet directly to my computer and restart the computer it would be clear if there is internet or not. But she started to over complicate things, like if the problem was on my end. But it was not because I was using the internet minutes before calling. She just ended up saying their support will contact me in the morning. Not pleased with their service. read more

The worst service in the history of service. They make Comcast, and all other satellite/cable providers, look fantastic. They discontinue service on channels and never tell you, but they will keep charging you until you call, but refuse to issue credit for service they did not provide. This is the worst company I have ever dealt with. I opened an account on yelp just so I could leave a review about this company and inform others about this terrible service. This should be illegal to lock associations up for long term contracts and just act as the middle man between the actual signal provider (Dish Network) and the customer. They cannot help with anything because they are not the signal provider, yet they are the ones overcharging at every opportunity. I wish I had another choice, but where I live this is the only option due to their agreement with the association. read more

We are located in a community in the Bradenton area of Manatee County. We have been waiting on this company to complete their half ass installation of the TV, Internet and phone for a year and a half. I have NO CLUE as to how we were switched from our bulk rate (which was VERY reasonable) with Spectrum, to this company. We were supposed to have full service in February of 2019. (installation was to begin in Nov.of 2018.) We are STILL waiting on installation to be be completed. I don't know how our HOA in the Palma Sola Trace Community became involved with this company. It's a real shit show. Their reviews are horrific. We have residents actually planning on moving from the community due to the never ending delays experienced with this company and the foolishness of the Master HOA to enter into a business relationship with a company so obviously suffering from poor management. Our Master HOA has indicated that Opticaltel has recently laid off over 200 people and they are no longer returning phone calls regarding the completion of the work. The installation they have done to date is shoddy at best. They have not made necessary repairs to the landscape they have damaged. Personally, I think we should cut our losses at this point. read more

I live in rural lake county near paisley florida and the customer service in south florida is clueless about the inherited florida cable system this company is supposed to be in charge of. There is zero local contact numbers to get real updates on the progress. We have one internet service provider in our area which is century link! The first time i called i was told the site survey was complete and they could get me internet service. The second time i called to set up service they changed their mind and told me i could only get tv service. The third time i called they told me my area i was unserviceable. This company has no clue about customer service! The first order of service should be internet considering 96% of the customers here have service through century link because optical tel cant get the act together and fix the cable system they inherited. Zero urgency here ! Not impressed at all! read more

Absolutely awful internet performance at premium cost. For $60 month, we cannot watch Netflix without it spooling every 2 minutes. Want to watch a video on Facebook? good luck.. Customer service grade = ZERO... and supervisors are never available. read more

By far the worst internet and TV service. Very unreliable, very slow (even though I pay extra for faster speed) and it's always down. The Attorney General should close them down. My homeowners association has a contract with them so I'm stuck with them. read more

I would give ZERO stars if I could. Their service is always going out. They have some type of monopoly set up in my complex in Kendall, Fl where we can't have any other cable/internet provider. Worst customer service I've experienced with a cable\internet company in all my life. They are rude, snarky and completely incompetent. The second another provider becomes available in my area I will leave them. WORST CABLE/INTERNET PROVIDER EVER!!!! Do yourself a favor and avoid them at all cost if you can! read more

i am promised 15mbps and currently only get 0.1 out of it. my lte recieves faster broadband than this atrocious piece of crap. contantly buffering huli, youtube,even a website takes forever to load. buffering on facebook videos and buffering in an instagram photo. reps sound like they hate their life andgive me zero help whatsoever. read more

Pretty poor service. Routine outages, usually only momentary glitches, but today -- all day. Multiple contacts with company to resolve. Answer? They are working on it. read more

I really wish I could give this company 0 stars. The only thing they are good at is over promising and under delivering. We live in a 55+ community where they are supposed to be bundling their service into the maintenance fees. We have had their very basic service which has been nothing but a torturous experience. Constantly the phone service becomes unusable,with the internet not far behind. The call center is horrendous to deal with because you end up on hold forever and the CSRs have no idea when, what, or how much the new service will be. We can count on loosing phone service and internet every time it rains. The frustration is not worth being forced to deal with this company but sadly they hoodwinked the powers that be into taking them on. They can't deliver a basic service and they will not comp anyone for the massive outages. Forget asking for a supervisor to speak with as they are always not available. I have worked in call centers for years in supervisory capacities and this is not the way to run a customer facing call center. The last time we called for an issue we received a call three days later to have a tech come out. How's that for fast, quick customer service. I am dreading this supposed increased service to see how bad it is. Currently dial up would be better than the 0.45 down and 0.28 up speeds we currently get from their service. Shame on you Opicaltel. read more

I will incorporate 2 reviews here for Opticaltel cable. Decidedly both are negative. 1 star. I had canceled my cable tv with Opticaltel, BUT kept the internet, and land line phone services only, as there are no other companies available in my area (living in the country). It was understood that I had canceled my cable only, and would keep the other two services. The other day I notice I have no internet, or phone service. I called them immediately. They did not direct me to my modem as there may be a mechanical problem. There was a problem. They canceled my internet, and phone service. This company makes one mistake after another. They are the absolute worst cable company I have ever dealt with. They turned back on my cable, and phone within 30 minutes. No excuses given. They were too embarrassed that they got it all wrong. They also failed to stop my DVR, and premium movie package. I was still getting charged, even though I no longer had their cable. You would think that if you canceled the cable that all the packages that are associated with that cable would be canceled at the same time. ????? I have no cable, so I can't use the DVR to record or watch the premium movie channels. This was a nightmare. So glad that I left. I will be leaving their internet and phone service soon, as Comcast is coming to my area very soon. 1 star. How does a business remain to be a business with 1 1/2 stars? read more

The service is horrible. Their technician caused damage to my property and they did not want to pay a compensation

My problem began on July 2nd when I moved to my new home just one block from my old one. I have called Opticaltel weeks before my moving , explaining that I will need on July 2nd all my services connected in my new home because I work online. My first surprise was that I couldn't work that day for no signal. I called to Opticaltel, and the service support tried to connect but was not possible. On July 3rd I called again the service support offered me that a supervisor will call me back but he never call ,they informed me that I have to wait until July 5th for a technician to check , another day couldn't work. On July 4th I called again hoping maybe someone help me no losing my client who was waiting for two days already,sadly nobody helps. On July 5th the technician was scheduled between 8 AM and 12 M. He arrived at 1.00 PM and finished at 3.00PM.So I lost another day of work.Today July 20th again no internet until 2.13 PM. I called and explained everything to someone named Homero and his explanation was that OPTICALTEL has an agreement with DORAL WEST of NOT REIMBURSEMENT for any loss caused by his terrible service. So weird that the HEAD OFFICE MANAGER of DORAL WEST HAS NOT IDEA ABOUT THAT "AGREEMENT" LIERS!!! . At the end I lost $2,500 and a client thanks to OPTICALTEL!!!!! #opticaltel #worstservice #cable #internet #tvserviceproviders #internetserviceproviders #liers #UNBELIEVABLE !!!!!! WORST SERVICE EVER!!!! read more

Latest saga. Still don't have other stations beside majors(they're working on it since Feb 10.Finally was able to get an invoice after email address was put in incorrectly , paid it right away(Feb 13) Big mistake. Cleared bank on Feb 15. I'm due to be suspended because they didn't supposedly get payment..Save your breath Kimberly. This company is the worst I've ever dealt with read more

Absolutely the worst Internet and customer service is very rude. Latency in the thousands of milliseconds, download less than 1mb, upload speed 0.1mb. Sure sometimes it works, but 90% of the time is worthless. It's the whole neighborhood having issues and customer service will try and dismiss you, several times they gave me a window of time for a tech and no one ever shows up. read more

Ever since I've started service with this company it's been the worst experience I have ever received from any company in my entire life. Just 4 days into my service and my Internet went down. I work until late and when I came home from work I called tech support to help me bring my Internet back up and "tech support" couldn't help me because the real people that handle tech support don't come in until the next morning. The only thing these people that call themselves tech support could offer is common sense stuff like unplugging the router and plugging it back in. The end result of that call was that I got a trouble ticket. The next morning I called to resolve this issue the "tech support" people told me that they couldn't help me with my issue because I didn't have a laptop and that it's against their policy to help me set up the WiFi using my tablet which I know to be complete BS. The very first time I called to setup my service that representative said the opposite and the Internet was up in a matter of 20 minutes. All in all the company has untrained personnel as support for their customers. They don't know what they are doing and provide no help whatsoever when needed. I have no choice but to use them for now. But as soon as a move out of this condo I will be happy to go back to AT&T or even.....and I can't believe I'm saying this, Comcast. Anyone but opticaltel. read more

Our condo association signed with Opticaltel after much consideration of available service providers. It did take a long time to get the service up and running, but it has been very good despite some really wicked thunderstorms we've been experiencing recently. I needed to get a range extender [works great and easy to set up], but others have not found it necessary to get a good signal throughout their units. Technical Support people have been very helpful and courteous. Now if I can just get Red Zone at a reasonable price....! read more

Worst of the worst They are based out of Miami and hire people who's English is a 2nd language Service went out and a screen came up saying loss of signal "DIRECT TV" they can the worst satellite service and sell it to customers . We live in a HOA of over 1000 homes that does NOT have a contract with them and we just voted to allow Comcast to come in so we call all DUMP this crappy company called Opticaltel and Guess what we all will be as Comcast has already started laying the new lines under ground here and we will have better pricing and better service read more

Absolutely the worst-case half ass example of a so called legitimate business. In my opinion if you ever see this name, run don't walk away from them. You call and they "transfer" you to departments that don't exist. Service is a joke and a complete waste of money. Rip off doesn't even start the preface let alone table of contents of this train wreck of a exceptionally bad novel. If your HOA is bound by contract you have my sincere apologies, if yours is tempted by the cheap price, you get what you pay for. Don't take my word, read what their own employees say in this forum. Fortunately one has the option of a good media such as Yelp to help others avoid this agony. What a waste, and stay away!!!!!!!!!! read more

The worse company that I already have for my cable service. And now I'm wainting more than 68 days for my deposit and nothing. Trash company, garbage custome service. I talked with the supervisor Omero that promiss me this check in 1 week and already have 3 weeks and I not received the check. I called and the representative Micario (?) drop off the phone after my complain. read more

I am only giving this company 1 star because I HAVE to...This is by far the WORST and most DISGUSTING service and company I have ever heard and dealt with. I literally created an account just to write this review because we are beyond our limits with this company, and unfortunately we can not leave because our association is in contract with them and I am pretty sure they know that which is why they do ABSOLUTELY NOTHING to help resolve issues. We moved into our community (Mandarin Lakes) in 2014 and never really understood why every time the HOA had a meeting this was such a large and heated topic of conversation. Now we know! For the past few months (I can't pin point the date when it actually started) we have been having issues with our cable. And it has NOTHING to do with the hurricane. 1. The television becomes pixalated while in the middle of a program. 2. Channels just randomly disappear. 3. The channels will literally change and go back and forth from one channel to the next. Without us even touching or being near the remote. 4. Our Netflix rarely connects and when it does it will say the service is temporarily down at the moment. I can go on for days. The 100's of times we have contacted customer service all they tell us to do is run a cable scan. THAT DOESN'T FIX MY PROBLEM!!!! I literally told one of the representatives that they will do ANYTHING in their power to NOT send someone out. It is like pulling teeth to have a technician come out and resolve your issue. As a matter of fact, on 10/31/2017 I observed two men in an Opticaltel truck pull into our neighbors driveway and was in utter shock that someone had come out from this company. My husband literally pushed me out of the way to get their attention.That's how desperate we are. Mind you, we have TWO marked police vehicles in OUR driveway in which no one granted access to this unknown man coming into MY backyard to run his nasty attitude to us. He must be a special kind of stupid. Upon these men coming onto OUR property, the technician MAURICIO HERNANDEZ opens our cable box, throws something around and then slams it shut. My husband proceeded to ask if they were here to assist with the cable box at which point this piece of trash of a human rolls his eyes to my husband and responds with a loud sigh "nah, were just here to look at the boxes. If you need help YOU need to call. That's not my problem" all the while walking away and purposely bumping into our vehicles. Excuse me! His associate, with a face of complete disbelief begged for forgiveness for his partners behavior and got dispatch on the phone to schedule maintenance for us immediately. We NEVER make complaints on people, however this time it was prudent. Fast forward to today (11/2/2017) we were advised we'd have a tech come out in the late afternoon. I get a telephone call from a guy (no name even provided) and upon my answering the first words to come out of his mouth is "YEAH, were here in front of your house to fix the cable." Mind you, my husband and I are working and he proceeds to tell me they either come between the hours of 8am-12pm or 1pm-4pm. HOW in the heck is anyone who works a normal 9-5 job going to be able to receive assistance between those hours. Luckily, my husband works the graveyard shift and is home sleeping during the days, but today he had to respond earlier. To cut a long story short, this still unnamed man and I have been in contact back and forth because they now need to reschedule our appointment because "we were not home to open the door". You don't say! Upon my advising this man of our previously advised scheduled time, he proceeds to advise me "well than YOU need to call dispatch and request another time for a tech to come out and it has to be approved by a supervisor." Um, no I do not because YOU work for them. Not me. Our new scheduled appt is tomorrow, 11/3/17. Let's see what BS they say tomorrow. Not only have we filed a complaint on that tech who responded UN announced to our home, I will be filing a complaint with the company as well as the BBB. read more

Our TV shuts down at least 20 times a day for about 3 minutes per time. Extremely frustrating. Absolutely tired of calling them.

Once again my bedroom is completely out and I get nowhere with them on the phone. I have to wait for the next level of technical support techs to call me back. Wish me luck with that! read more

if i could i would give 0 stars horible net out alot runs slow 25mb tv is out when it rains its direct tv i dont have a choice its the hoa picked for now anyway. i complain wkly to hoa do not get service with this horrid co read more

East Lake Village in Port St Lucie has been a victim of OpticalTel (they used to be called H-Control until the bad publicity caught up with them and they had to change their name) for over 10 years. Hard to imagine worse service. read more