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    Services - Optima Lending

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    9 months ago

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    California Credit Union

    California Credit Union

    (161 reviews)

    I had another great experience working with Alan Shelley at California Credit Union. Alan took the…read moreinitiative to let me know that I was eligible to refinance my home at a lower rate. This was greatly appreciated because I do not keep my eye on the mortgage rate market since I am terrible at financial planning. Alan saved me over $200+ each month on my mortgage payments and all the closing costs were covered by the credit union. An incredible deal. Alan made the process seamless for me and explained all the technical details. Whenever I had a question about the technical jargon, Alan would break it down for me in layman's terms. I am a big believer in nonprofit banking, so it felt really great to not only refinance with a credit union but to also know that my mortgage remains with the credit union for the remainder of its term.

    I had a very disappointing experience over the phone with Sandra Middleswart from the Glendale…read morebranch while applying for a loan. When I tried to explain my income, which includes SSI disability benefits and IHSS paystubs, she repeatedly interrupted me and spoke in a disrespectful tone. She even said she didn't know what SSI was. I understand that future hours cannot be counted, but I was only trying to explain my actual verified income and offer my documents. Instead of helping me or giving clear guidance, she blamed me for listing my full income and left me feeling talked down to. Her attitude was unprofessional and dismissive, especially considering that I was only asking for fair consideration of disability and caregiving income. I hope management reviews this situation carefully and ensures applicants are treated with respect, whether in person or over the phone.

    Optima Lending - mortgagebrokers - Updated August 2026

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