I was very pleased with Keoni Cano changing our antenna. My experience is 5 star. He did a great…read morejob. The reason for a 3 star is past experience. A few years ago when they put in the antenna we had so much trouble with our internet and couldn't get a good worker out here. My son ended up fixing the problem. That was a few years ago. I am hoping to have more work done like this last job. If I can continue to get work done like this last job done by Keoni, then I will give a five star review.

Date of Incident: October 24 - 27, 2025 Location:…read moreWeatherford, TX (Hudson Oaks Office) If I could give Netlink a negative rating, I absolutely would. On Friday, October 24th, 2025, storms rolled through Weatherford, and my parents' internet service went out. My parents are retired, and everything they do depends on their internet connection. We called Netlink immediately. Their phone system said "call volume is higher than normal" and offered a callback option. We selected it -- no one ever called back. We tried again on Saturday. Still no callback. By Monday, I finally reached someone in "IT support." The representative, who introduced himself as Jet, had a very strong Indian accent. I asked where he was located -- he admitted he was outside the U.S. and was not allowed to say where. After researching, I found out that Netlink contracts all their customer service and IT support out to India (Bhopal, Madhya Pradesh) because it's cheaper for them than hiring qualified support here in the United States. In other words, Netlink cares more about saving a dollar than serving their customers. I spent over an hour (1 hr 4 min) on the phone with Jet, and he still couldn't fix my parents' issue. He couldn't even schedule a technician. I eventually called the main 800 number and pressed the "Sales" option just to reach someone local. When I finally reached a rep in Hudson Oaks, I asked for a supervisor in the U.S. -- and was transferred right back to another person in India! I even called 682-257-4414 and spoke to a dispatcher who told me the earliest technician visit was Wednesday afternoon -- nearly five days after the service went down. That's completely unacceptable. I used to be a Netlink customer myself, but I switched to Starlink, and I'm so glad I did. Starlink has been reliable, fast, and their support actually cares about their customers. When storms roll through, Starlink keeps working -- Netlink doesn't. Netlink is the perfect example of a company that has lost touch with its community. They outsource American jobs overseas, provide terrible customer service, and fail to deliver reliable internet when it matters most. Save yourself the headache. Don't get Netlink -- go with Starlink instead. It's well worth the investment. To make matters worse, Netlink is an American company on paper -- headquartered in Madison Heights, Michigan -- but nearly all of their customer service and IT support is outsourced to India, specifically Bhopal, Madhya Pradesh. The U.S. office handles sales and contracts, while the actual tech support and customer service you deal with are based overseas. They do this because it's far cheaper to pay employees in India ($8,000-$15,000 a year) than to pay qualified Americans ($50,000-$65,000 a year). In the end, Netlink chooses to save money instead of investing in reliable U.S.-based service and customer satisfaction. That's why their support is so slow, frustrating, and disconnected from their customers. In comparison, Starlink has been the complete opposite experience. Their service is reliable, consistent, and built for real people, not call-center scripts. When storms roll through, Starlink keeps working -- unlike Netlink, which seems to go down every time the weather changes. Starlink's customer support is responsive, professional, and most importantly, based in the United States, where representatives actually understand your needs and care about resolving problems quickly. It might cost a little more up front, but it's worth every penny for the reliability, speed, and peace of mind. Starlink proves that when a company invests in its customers and its country, everyone wins.

Had these guys for over ten years. I only have myself to blame for not switching internet…read moreproviders. I don't think we have ever received the download speed we pay for. I call and they say everything is fine. I do external speed test and they are always less than half of what West Central tells me. I'm being literal when I say that our internet goes out every day. And more than not, it's out multiple times a day. I could go on and on. But, I think I made my point.

Do not waste your money getting suckered into a BS contract. Everytime it rains or wind blows…read moreservice is out for hours. They make very sure to charge you for every little thing too. Seriously avoid cell and internet here.

I haven't had WesTex connect in years so when I had $75.66 taken out of my account on a Saturday, I…read morecalled Monday morning and was told all the details - name address, different card used the previous months to pay this person's internet (all on-line pmts!) and this was just probably a mistake on their customers part so they would call her and since it was still pending, it wouldn't go thru. It did! When I called back, the billing supervisor told me I could dispute it with my bank - I already did and apparently they disputed my dispute!! She said because it was used as an online payment, they would do nothing about it!! Are they THAT desperate for money??? Customer service sucks as bad as their internet service!! The address they gave me for the person using my card for an on line internet payment isn't even a valid address! Its a field just outside Sweetwater. And I sure can't find the person who uses multiple names on that account! The weird part is one name used is my husbands Aunt who has been dead for years and we had no connections to her in over 40 years!!

Ok, here is my story. I had Clear out here in the country. No steady signal took me to hot spots…read morefrom my phone. But, with hot spots you can use up data and get slowed down. Switched to Dish Net. BAD! After 60 days they took their equipment home, could not make their system work. Now comes WesTex Connect. Showed on time, worked placement to make wife happy. Stayed with me till all units, computers were up and running! It is super fast, just loaded my college course online for Wednesday and it was quick, and painless. Very nice folks, great installers. Very Happy Camper here!! 5 Stars!!

It is 5:30 and this business is open till 8:00 tonight. I have called twice and after a few…read morepreliminary questions the system hangs up on me! This is a phone company! Come on your phone should work!!!!! Or is it set up that way purposely?

Worst experience I've ever had in a Verizon store. (We've been w/ Verizon over 15 years.) My iPhone…read morehad a black screen. It would still ring/received text, but screen stayed blank. The FIRST thing the girl asked me was.... Did u pay ur bill on your phone?!?! (WTF) Yes! I paid for my iPhone IN FULL! The same day I got it. After she insulted me. She talked w/ her coworker who "tried" to help. They decided the best thing to do is.... to go to a repair shop to get it fix. I returned home & looked it up on YouTube....found a easy step by step on how to fix it. It now works great! So don't waste ur time w/ the Abilene Verizon employees on southwest. You're better off with YouTube. *Note to Verizon employees: You should Look up customers accounts FIRST. DON'T assuming they don't have money to pay their bill. Worst costumer service EVER!!!