Horrible wait time, but their customer service personnel tries their best. They have TODAY, one window for non-payment issues, one window for Altice Mobile only, and one / two windows for payment only. Guess which line is the longest . They also have a security guard to divert people to the correct line. Despite long wait times, there is no " public " restroom. All their security cameras can verify this. Anyone that has been to this place can verify this. People getting rowdy as well, I guess that is why they need a security guard. ::edit:: this was a one star, but I bumped it up to three Literally after a minute of me posting the one star, two customer service representatives came out of no where to help the " non - payment issue " line. Their staff was helpful in addressing most issues that the people had. Listening to fellow customers and their horrible stories makes me think of the Optimum staff as psychiatrists. Granted this is customer service, no one will wait in line to speak to one if they did not have an issue. read more

Please! Please! Please! If you live in the lower Westchester area, DO NOT TRANSFER TO THIS COMPANY! I've transferred to them just three months ago, and my internet & service has been shutting down consistently every 3-4 days. I've logged several complaints from the week of installation, and they use the same pre-fabricated service speech "not to worry, we're going to resolve your problem today...." Nope!! It never corrected, even after they "escalate" your complaints. Then when it's temporarily fixed, someone calls you in about 24hrs to see if you're "happy with the service, and then they try to sell you more stuff!." It's absolutely disgusting results, from their "fix", because the service outage circle continues. Do your self a favor and stay away. At this point, I'll be putting in a complaint to the FCC. read more

Service dislocated every day for a few hours for last two months, terrible service calls many times no response

Nella gave me exceptional assistance, above and beyond and superseded what I thought was possible from a communications provider. She walked me through every step of the way with care, kindness, and patience. She was thorough and meticulous and explained things to me, and had an excellent way where I didn't feels rushed or like I was bothering her, and I felt in the my bones that she was looking out of me. She genuinely was there to help me, and had my best interest at heart. Periodically, Ira the manager would join for additional assistance, and backup, and she was kind and helpful. Life is really intense these days, I needed goodness to occur. And it did today. These humans were a beautiful blessing from G-d. read more

Worst Internet provider ever. Your bill keeps changing. Within 12 month mine went up close to 400%. You'll find out that closing your account is actually more complicated than opening it. Stay away! read more

I have a cable box that does not work. I called Optimum and we hadto be on the phone for almost an hour. I had to beg for service, well the service rep came and said I will have someone come tomorrow to change out the box because your box is old and we have wireless boxes. No one showed up .When chatting with them again asking me what's wrong and going through the whole story again I was passed on to the third person. Finally, an appointment was made. After that, I got a text and two more phone calls telling me they need to finalize and talk to me before they send a technician. This is the worst service I have ever had. How many hours do you have to spend before you get service? read more

I went to this Optimum Store today just to return a cable box. The store was still observing all the Covid safety protocols. Besides masking, social distancing, limiting inside capacity, the store also had barriers roped off around the plexiglass service windows. I had stand three feet away from the service window to do my return. This was worst than the windows at the bank. The line was long and slow. There was about a dozen people before me when I got in the store. Before that, I had to wait outside for people to leave; note that the temperature on this day was around 30 degrees with wind chills of 18. The line was also moving very slowly with only 3-4 service reps working the windows. My transaction took only 3 minutes but I had to wait for more than 30 mins on line. Overall, this was an average experience here. I had some worst experiences here in the past... nothing you can do since this was the closest store in the neighborhood. read more

Optimum - Internet Service Providers Near Me - Brooklyn, New York

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Ehh I'm so torn about this review because I honestly believe Optimum can do better serving its customers. I needed to return equipment. This location is in the cut... dead end street... of a semi-residential block. And not to mention all of the fencing around the Optimum building. It looks like a prison. I went on a Tuesday around 11:30 AM and was out before 12 noon. This place is very cold, don't expect any friendly decor. And all of the employees are behind a thick glass wall. There are 2 different lines do read the signs and just be aware of which rep is calling next. The Representative helping me barely spoke to me or made eye contact. He was too busy engaging in a conversation with other co-workers. At least I was in and out in under 15 minutes.... read more

Optimum - Internet Service Providers Near Me - Brooklyn, New York

Zero stars. Be careful paying your bill at 86 st location. There is one rep there that will change your service and you wont even realize it until the following month . read more

YOOOOOOOOOO. This is the wackest. They charge an arm and a leg for this service. My modem just died like randomly. I call to arrange a replacement. They said someone might be able to come tomorrow... so I come here to get a replacement in person. It's in the middle of nowhere- subway and a bus to this super residential neighborhood (?!?) to wait in this monstrous line. Is this a joke? read more

Poor quality of service you pay the price for your WiFi plan but employees don't want to help you with anything just a bunch of liers stay away from this company im glad to I cancelled my membership and went to different company read more

Stay away from this company as service sucks. You can wait on line forever to speak to a representative. They cancel appointments at last minute after they force you to wait from 10am to 8pm to subsitute their defectec modem. Find a better provider! read more

Don't use this terrible service. They increase rates without customer permission. The employees are motivated to charge you more. Terrible.

Calling to change my service proved to be a epic waste of time. Long wait times, ineffective operators, and a obvious biased prompting system that favors "new service" over existing customers is FRUSTRATING! I opted to go to the store for my simple request to eliminate cable and upgrade WiFI. I waited over 30 minutes for one of their customer service agents ( a lofty undeserving title) only to be told if I wanted to get the best deal I should call the help line. He had no sympathy to my past efforts and was unwilling to help me find a solution. Their business model to make adjusting or eliminating services impossibly challenging is unethical and DISGUSTING. I will be looking for a new provider ASAP. Don't waste your time with this company if you have a choice. read more

This is quite literally the worst internet provider. AVOID THEM AT ALL COSTS. We spent 4.5 hours on the phone with them just trying to schedule a technician to come to set up our internet, while we continued to be bumped from one customer service rep to another and then got hung up twice throughout the process and had to recall and start all over. If that was not already bad enough, we then were overcharged 200% more what we were quoted originally over the phone and then spent another 2 hours on the phone, again being bumped from person to person to get a refund. Finally, the 15th customer service rep advised we should see the refund within 24hrs on our account. I'll let you fill in the blanks on whether that actually happened or not. If this was not already the worst customer experience possible, 7 days after setting up our service, our internet stopped working. After calling yet again and having a service rep troubleshoot and reboot our router, our internet resumed it's mediocre service for 72 more hours until it failed yet again. I am writing this review as I currently am waiting on hold to speak to another service representative. If you want to maintain your sanity, please DO NOT use this service. Optimum is straight trash. I'm utterly shocked as to how they still are an operating entity. read more

I was told to return my equipment here and the line is ridiculous! I can't understand why the line is as long as it is just to return equipment - they need to do a better job at efficiency. There are people who are just trying to drop these heavy boxes off and others who have more complex issues, there should be separate lines for both so people could be in and out! Whoever is managing this place needs to do a better job! Additionally, I had a service call and they called the wrong # so I missed it and they charged me $80. I was livid even tho there was proof in the service request with the wrong #. I told the woman I would legit cut off my service and she said that was fine. I called another customer service rep and she took the $80 off but I immediately went to FiOS once it was available in my building. When I called to terminate my service they then wanted to offer to lower my bill by $100. You guys weren't saying any of that when you charged me $80 and I told you is terminate my service. Then he tried to convince me to stay and he'd give me one month credit - this would have been useful when I originally called but now you're little too late - FiOS was already installed and I'm not going thru this again! No matter the money. read more

One...who puts a business like this, in the middle of nowhere. It's mad hard to get here. If you wanna take three buses, two cabs and a three hr flight, then this is the place to travel. Customer service is okay. It's super clean in here tho, and it's never any crazy long lines. Which I love. read more

Optimum - Internet Service Providers Near Me - Brooklyn, New York

Words cannot describe how much I detest this company! I was told technition would pick up modem at my old apartment when he was putting in new one for new tenants. He never took it and they are charging me $180 for this oversight on their part and reported me to debit collection company even after agent told me they would waive the charge since technition was supposed to take the modem. I WILL BE FILING A COMPLAINT WITH BBB and FCC regarding this as I believe they deliberately leave behind equitment when customers move so that they can charge this ridiculous fee for a plastic box that has no inherant value. I have spoken to 3-4 agents already and they lied and never followed through. read more

This is NOT A STORE. Where is it?? How did other people find it? I see pictures of this storefront and i have no idea where it actually is because there was no strip mall where i just was. I just tried to visit this store to get my broken modem replaced. The guy on the phone last night told me that if someone brought me a modem to my home and they determined the problem with the modem wasn't with the equipment itself (in other words if they decide if stopped working because I broke it) that they would charge me $80 for the appointment. I sure don't have that kind of money to waste if a service guy decides my modem stopped working on my account. So I take a $14 Uber ride to this supposed location and first I'm being dropped off on a residential street, no storefronts in sight. I have the driver, who has now gotten another rider and needs to drop me somewhere, drive around the block to see if the pin in the map where it shows the supposed address has an entrance on the other side. The landscape changed pretty quickly We drove under some elevated rail under which there were some people living in tents, and then I had to get out on a street with no stores, just auto body shops and some warehouses. I suspect that one of those warehouses has optimum housed in it but there's no way for a pedestrian to get to it. Maybe if I walked back to the tent city next to the railroad tracks I'd have found it, but I'm a young woman and I don't feel safe. And I say that as a lifelong New Yorker of 30+ years, who has lived in Harlem, Flatbush, crown heights, greenpoint and the upper west side. Every kind of neighborhood. I'm not someone who's uncomfortable in industrial areas and this place made me feel like a target. People were staring at me like I was crazy for being there and I felt crazy for being there. I should have figured, when the location was a 20 minute walk from any subway stop, that this was a bad idea but the store was listed on the Optimum website. It seemed close enough to the Brooklyn College area to be in that big shopping neighborhood but boy was I wrong. For optimum to send customers here is a disgrace. Maybe someone with a car could noodle around and figure out where the hell this place is, but it is not an appropriate place to send New Yorkers on foot. Meanwhile my partner is missing a day of work because we have no internet. Optimum came to the house in March when the modem started being faulty, and the guy had the audacity to come in here and tell me I hadn't screwed the coax cable in tight enough. I had already troubleshooted the modem and router on my own, and knew that wasn't the case but he said "look I fixed it this was loose" and left. I knew then that the modem was failing and this was going to bite me in the ass later. Which was last night, when I unplugged my modem and router from one surge protector to put them on a different one. Modem didn't wanna turn back on. I was not surprised. So now I'm out $30 for the round trip to the middle of nowhere, wasted a morning, and still no internet. Optimum needs to take this "store" location off its website. I'm so angry. How dare they tell their phone operators to send people here. And i already know I'm talking to someone in India who has no idea, it's not his fault, he doesn't know brooklyn. read more

This is one of those places that are like the DMV, you are either going to get great service or shitty service. I have always been lucky and gotten very good service. Never waited online longer than 15-20min (usually much less if you go before 4pm). Got my cable box replacement quickly, the guy explained everything to me and i was on my way with two kids in tow. Location is a bit shady but there is lots of parking, luckily I drive. read more

I need to separate my negative feelings about Optimum in general from this review of the Optimum Brooklyn facility. While it is a trek[subway + bus] to get to Optimum Brooklyn; the neighborhood is safe, the facility is secure & clean, and organized. The staff [Devon?] was cooperative, understanding, and informative --not at all like Optimum's pathetic customer service or 'troubleshooters' that we encounter by phone. At the facility, all customers [even those fed up and leaving Optimum] seemed to leave with various degrees of satisfaction. I was there to swap out my router, which went smoothly. read more

If I could give ZERO stars I would. Do NOT trust anything that their customer service has to say EVER. Make sure to record all conversations and screen shot all chats. I have been going through hell with this provider since September of 2020. I returned my box via FedEx and have been recieving delinquent payments letters ever since. I have talked to 5 different customer service reps and was told on all occasions that it was an optimum error. Now today I recieved a call from a creditor saying that my failure to payment has been transferred to them! After going back in forth on chat with yet another customer service rep who is now saying that there is no record of correspondence and that the box was never returned. Now I am stuck with a bill and I have no choice but to pay it, so that it does not affect my credit. DO BETTER OPTIMUM. DO BETTER! read more

Atice mobile has horrible business practices. Access to a representative is impossible. One access is achieved the representative will loop for an extensive amount of time and claim there is nothing they can do to assist you. The mobile account acquired was cancelled, a credit was issued for invalid charges. Atice suspended the account and billed invalid charges after the cancellation, then sent the account to collections. Destroying my credit. DO NOT DO BUSINESS WITH ALTICE MOBILE read more

They are the worse, they hang up on me. I had to report them to the FCC for disconnecting my service during the pandemic and for charging me late fees and reconnection fees even though they pledged to keep America connected during this time. This pledge means that they would not disconnect anyone's service and not charge those fees. But this is not the first time I have had issues with optimum. They have a long history of over charging me, even when my service is not working due to their failing system. I am sick of them and I am stuck with them due to politics. Our politicians allow these companies to monopolize the market in certain area. It's time Optimum is held accountable for It's racist actions towards black customers who are more likely to be disrespected by their customer service agents and their service disconnected. read more

Honestly not terrible for as much as I despise optimum as an internet provider. I arrived at 9 and the line was just at the sidewalk with everyone social distanced. It took me 40 minutes to wait and swap out my gear. They made an effort to wipe things and spray inside in between customers too. read more

If I could give this company a negative 1 or negative 10 I would. They are a horrible company. I work from home and I have been trying to finish my Phd, therefore I need internet. I called them because I have been having problems with the internet. They tell me that its my decives. I have three different laptops and two phones. I they finally send someone to check it out and realized that yes, their services are not working. He tells me I need to get a different box. I say fine. He couldn't put it in, so I had to call in and wait for someone else to come out. I wait another 4 days for this person to come. He sets up the "new" boxes and it still doesn't work. I tell the tech its not working and his response is, I have to go. I still don't have a working service. I have been on hold for 2 hours. This is rediculous. The tech then proceeds to try to hop my fence because I am asking him to come back in the house to look at the boxes that he did not fix. His response is well its working on my phone. I have to go. I ask for his supervisor's number and he says I have to call customer service. read more

Optimum is the worst. They are huge system and liars. They care only about money, they overcharged me few months with out no reason. If you have options stay away from them if you have a chance. Unfortunately they are only in the building. read more

I have a better line of communication with my dead father than I have with your company. My depression is more reliable than your internet service. read more

Sales customer and manager service weren't really helpful I came here this past Tuesday to try to settle a credit on my account but there told me there don't give out credit on accounts at this bill payment location which I find very awkward (but if you give them money on your bill there will take that dough ), there told me you have to call optimum for credits on your account. during the ending of the month of April 2020 our cable and landline went down, during the coronavirus epidemic we had no way watching the news .thank god for mobile devices and streaming services for news. I've tried calling optimum many several occasions to come and fix the service- issue, but there had act like there was scared to come over the house to fix our service all dough we do sanitize our house during the coronavirus epidemic. we had no cable and landline for nearly the whole month of May 2020, and optimum claim there came to the house during the technician appointments there gave out on many occasions and rang the doorbell but no one answered, thank you to the mighty lord I'm not deaf I would hear the doorbell ring I would answer the door ( i said to myself that some bull sh*t) because I was laid off, off my job because of the coronavirus epidemic. where can I possibly go besides stay home during an epidemic, so finally the cable was fixed may 26,2020 nearly half of a month with no service !!!!. there had the nerves to try to bill us for May 2020. I've contacted them on social media which was negotiable. if you have issues here with credit payment don't bother coming here you're wasting your time read more

Optimum - Internet Service Providers Near Me - Brooklyn, New York

Purchase internet from anywhere else. Their advertising lied to me, the sales staff lied to me, the technician lied to me, there support treated me poorly, they don't care about you. In this world where we rely on internet to survive, they will trick you and overcharge you. They will promise you promotions and then never send them to you. Good filing a complaint or expressing your concerns too. They will give you a phone number to call that will go to a voicemail message with a full mailbox. I hate this company, truly. Buy internet from anyone else read more

I have been having a lot of trouble with this internet provider- choppy service even after an upgrade and a router break down mere weeks after installation!! It got to the point that the telephone customer service gave me no choice but to shlep to the store because I couldn't wait another week for another router in the mail. One star has to be off for the location. The store is in a remote dead end location with graffiti (not the artistic kind) and barbed wire fences all around. If they put a sign near the bus stop directing people, it would make the world of a difference. Transportation: If you take the b6 bus make sure it is not the limited one because it will not stop until it's well past E45th. I was dreading going to this location but once I was inside I received lightning speed service. Irina was kind and courteous and explained the basics of new router installation. The store is clean and the lines are short. I went around 12:30pm and was in and out in under 15 minutes. TIP1: Go down to the dead end on E45...it looks scary and sketchy and like there is nothing there but just as youre about to hit the end you will see Optimum to the right. TIP2: Bring a picture ID and make sure the account holder authorizes you to conduct business on their behalf (if youre not the acct holder) because they WILL refuse you service otherwise. read more

I hate the fact that this company gets a star, but I think it's the only option. They change your bill and add extra charges... they also make it almost impossible to login to your online account. Plus the internet SUCKS. read more

The service was great, but I HAVE to deduct a star for the remoteness and general creepiness of the location. They might as well be on a deserted island with a single palm tree. First, the service. It's fair to say I had the lowest of expectations. All I needed to do was return a cable box, while maintaining the promotional rate I wanted for internet. The staffer who helped me - I believe his name was Yan - not only understood what I was trying to do, he facilitated it even though it meant less money for Optimum. I walked out 20 minutes later completely satisfied. However, I was also marooned. Getting here means taking the 2 to the end of the line, then walking over a mile. Most of it is residential, but my path took me past some pretty stark warehousing too. The Optimum store itself sits on a bleak lot surrounded by tall fencing and barbed wire. I couldn't remember if I was there for customer service or visiting my boy Harry in the pen. I would recommend biking here, not walking. Or, if you have the time, mail your equipment to them. I would only recommend walking if you're a Manhattanite. Get out. Live a little, islanders. read more

I was dreading going to this location or any other to return the equipment I had through their service but it needed to be done. I didn't want to risk shipping it all and it getting damaged on the way. I was so pleasantly surprised at the level of organization and professionalism displayed at this location. They have a parking lot too. Everything is self explanatory. The line is not long, you're not waiting forever and they keep it going in an orderly and timely fashion. Big up to the security guards and the ladies behind the counter who were direct, helpful and courteous! That's NY for you! Thank you for making my personal experience a lovely one! read more

This is one of the worst companies I have dealt with I called them about my senior aunt who was being icharge Internet services and she had no idea I explain to them they need to stop the service because she doesn't have a computer and she doesn't need Internet and so they agreed at that point in the next month bill shows a Internet service this is the worst and I'm so glad I do not have them as my Internet provider I also called in and told them that she will not need their services any longer I was told that it would not be disconnected until midnight however that was not true they immediately stop the service read more

Optimum is run by con artists. I'm so fed up with getting hung up EVERY time I call customer support. And this location does nothing but handle equipment and take your money. I absolutely despise this company. read more

Optimum is garbage. The internet service is patchy at best; i get dropped about once a day. And I've never gotten anywhere close to the 100mbps that I'm paying for. Customer service is worse. They are unhelpful, they tell you things are fixed when they aren't, and sometimes when i call with basic service questions they terminate my service and claim that i asked them to do it. It's not even cheap! No one should use Optimum. read more

I've had no cable/phone service since Tuesday. I scheduled an appointment for Friday which required me to take a day off from work. I stayed home all day waiting. The guy comes at 5:30pm. He leaves without fixing the problem with the excuse that my landlord threw him off the property which wasn't the case. I even told him to wait while I call the landlord's apartment. He wouldn't wait. He got away with not doing his job. They told me they couldn't send anyone else out tonight even though at that point it wasn't 8 o'clock yet and how I must reschedule another appointment. I hope they don't send the same dumbass out again. read more

I don't want to beat a dead horse by repeating the other reviewers. But.... Long line. And I mean long. Like DMV long Urgency? What's that? They came to work to talk to their coworkers. We just interrupt by coming in There is parking. But you have to almost meet the deadens sign to see it. The parking is what gives it the one star. Time consuming! read more

Total Bait & Switch. Stay away. The advertise a great deal and make it impossible to get. Tried coming down to store, tried calling corporate and only got a lot of frustration. Not interested in helping me buy their service. read more