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    Optimum Personal Training

    5.0 (1 review)
    Open 5:00 am - 10:00 pm

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    Personal training

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    Planet Fitness

    Planet Fitness

    2.6
    (33 reviews)
    4.8 mi

    We have been members since Planet Fitness opened in Groton next to Big Y - many years! For the past…read moremonth or so, the number of machines out of service is 2-4 times as many as in past years. And the same machines visit after visit, indicating a lack of attention by management. I am wondering if the recent $2 million fine for the owner of this PF and 139 others for fraudulently obtaining payroll relief during the pandemic is causing the owner to shortchange basic maintenance. The timing of this neglect is bad as there is a normal spike in membership and usage after the holidays at the same time there are fewer machines available. I've read the response on Google from the owner and note that I have spoken to staff multiple times, not manager as she seems to be avoiding the facility the past couple of months, in contrast with the past when she was there almost every visit. Staff told me that equipment under warranty and waiting for manufacturer to come and fix. CAN'T BE TRUE: In the past an employee of the chain was there regularly fixing equipment, but haven't seen him in a long, long time. Re Warranty - NOT CREDIBLE - equipment has been there for several years, well beyond any likely warranty. None of this, the owner's answer, staff responses, absence of manager gives me any hope that things will get fixed!

    Went to this location the afternoon of July 5th. I have to say the person at the desk provided one…read moreof the most enjoyable customer service experiences I have ever been a part of. Knowledgable, friendly and informative. A totally A+ experience.

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    Optimum Personal Training - nutritionists - Updated July 2026

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