I had very good help there at the cable company with Josh. I gave him five stars. Very good job…read more He's very big help and I was in and out. Thank you very much for having it in Paramus. You have a good employee there and your store is very nice and clean and I was in and out. Thank you for your all that you do store. I recommend this store and an employee. Josh, Josh made my day. Have a great day. God bless and stay safe

I came in two days in a row, and both times the employees seemed like they didn't want to work…read more They didn't show any care for customers at all. Every time I asked a question, I got different answers, and many times they just said, "I don't know." Their solution to everything was, "Call customer service." Well then, what's the point of having employees in the store? I was seriously planning to switch to Optimum, but after this kind of treatment, I have to think twice. And it wasn't just me. Across the store, there was a lady yelling because she was so frustrated. She literally said, "This place is a piece of s...," and told one of the employees, "You cheated me."

I've been a Verizon customer for over 18 years, paying for top-tier FIOS and wireless…read moreservices--about $375 a month. While the actual service (internet, TV, and wireless) is generally reliable, the billing system and customer service are an absolute nightmare. In the fall of 2024, I requested to disconnect two landline phone lines. I was told it would be taken care of. Months later, I discovered I was still being billed. I called again in February 2025--another apology, another promise. Still not done. By May, after wasting hours on the phone, I finally got the lines disconnected--but only after getting visibly angry with customer service. All they offered me for months of overbilling was a paltry $50 credit. In June, I reviewed my wireless service and realized I'd been overpaying for years. I switched to a competitor and am now paying much less for the same level of service. Fast forward to July, and I noticed my Verizon bill was $65 higher than the previous month. Why? I was still being charged for the disconnected phone lines (Verizon Digital Voice) plus other unexplained fees. Customer service told me there was "no disconnect order on file"--even though the lines are obviously inactive and they could confirm that themselves. Their solution? A vague promise of a $200 gift card in 65 days and a possible $20 "loyalty" credit. That's it. Verizon's customer service is incompetent, confusing, and completely unhelpful. If I could give them zero stars, I would. Their actual product is fine--if you can get past the endless billing issues and the wall of scripted responses from customer service reps who can't or won't fix the problems. After this experience, I am actively shopping their competition and am ready to cancel all my remaining Verizon services. Stay far away unless you enjoy being overcharged and ignored.

I hate that I have to alternate between Verizon and optimum every year or 2 to get their best…read morerates. Why haven't either of these companies considered a discount for loyalty? Their prices have gone up significantly since first advertising 19.99$ for internet only, Bernie Sanders was right! If you go online to price things out, and don't check out out, they will call, text and email you asking if they can help you complete your order. No, I purposely didn't complete my order. Right now they have a decent deal because they're giving you free Disney and Hulu. When I finally make the appointment, I'm pretty sure they texted me every day to confirm. I appreciate their thoroughness, but could they be a little less annoying? I scheduled an 11am appointment on a Saturday because I wanted to sleep late. They started calling and texting at 8am, and wanted to come early. I made the appointment for 11 for a reason! At my job, I don't call anybody until 9am on a weekday. I think it's rude to call people at 8am on a Saturday. Their installation guy deserves no tip! I had optimum. He literally came in here, ran the wire alongside the optimum wire and plugged into their box that was already in my basement from the last time. I asked him to remove the wiring that wasn't being used and he didn't. He didn't even change my wireless settings from optimum to Verizon or give me instructions. On top of all that, I had to remove the optimum wires and tie up the new one to the ceiling. They are expensive and the customer service sucks, but they're giving a better price than optimum right now. Their sales and installation teams are really f****g annoying too.

I would like to rescind my previous review of this fine company. Mike did show up at my house…read morealbeit late in the day, and he looked over the work to be done and made excellent and necessary recommendations as regards a new antenna and additional parts. I totally misjudged this out fit folks. They are keepers. Mike really knows his business and is dependable. He's just a very busy guy. We are going to go ahead and get the necessary parts as per his recommendations. Will call him and get started. He seems very sincere and knows his business.

I just want to take the time out to thank rajohn and lady who helped me on 5/9/26! Thank you for…read morethe sense of urgency getting my issues resolved! Much appreciated!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

I was sent on military orders to a new location, equipment turned in and house sold. Autopay…read morecharged me for the next 4 years until my card expired without my knowledge. My card finally expired and I have a $305 bill that has been sent to collections. Call after call from collections. No response to my formal dispute for reimbursement. $4500 paid when I didn't even live in the same state. At this point I want collection calls to stop and the $305 charge to be rightfully reversed. I wish there were ethical companies that cared about customers as opposed to their bottom line greed. Office of the director tv president has "ceased communications"

Be very careful when thinking of using this company. They insist on auto-pay from your account…read morewhich gives them a license to charge whatever they want. They raise prices constantly and their service is only good when it's not raining or snowing or windy. I cancelled my service because I didn't have time to call every 6 months to try to negotiate a cheaper price. When I cancelled, they added a months fee to the bill which they auto withdraw of course. Then they charged me again two months later for the rest of the nhl package when I didn't even have the service anymore, so I had to pay for service I'll never receive. They refused to refund me. I had to block them at my bank. I strongly recommend you find another service unless you just have so much money it doesn't matter. Mike W.