This place....smh....the 1st night they barely did anything, stuck me un a room, gave me minor pain meds until i was freaking out, they didnt wash me, nothing....at 1 point a nurse comes in and im telling her i need pain meds, i said my skin is on fire 20% of it was on the 55 freeway....and my toe was broken. She said she would see if i could get more, and then she said my toe wasn't broken, it wasn't on the chart! Thats when i started explaining in 4 letter words how i had seen my feet, daily for 50 years, and altho im not a medical professional MY FREAKING TOE IS BROKEN. This place isnt all bad, it has a few good doctors, Dr dunkelman was good, dr lane(?) Or dr dumb__s as i referto him, not so much. I had surgeries there in Oct 2017 for burns from a motorcycle accident after being hit by someone on their phone (not a surprise). My biggest complaint is that they don't have a system to know HOW MANY STAPLES THEY PUT IN YOU!!! Are you freaking kidding me! I didn't go to medical school, but I'll tell the burn surgeons of the world how to count staples right now. They use disposable staple guns. 35 staples/gun. Say you need 95 staples. I'm not sure if they have misfires but if theres a misfire, dr says "misfire". So after they finish they count misfires snd the remaining staples of the last gun used. I mentioned that to dr lake (or lane, dr dumb__s) and he dismissed it immediately. He literally said im a big tough guy with tattoos i shouldn't mind a few staples popping out. Really? I shouldn't? Well dr d.a. its not the pain i mind, its not even your condescending way of speaking to me, bc i know you are only intelligent in one specific thing in life. Its the freaking 4 hours out of my day it takes! I still have one in my upper arm, its now formed a mass around it. How do i know its a staple you might wonder, i used a magnet and it moved. On top of this crap service blue shield didn't pay these guys for 2 years. I was in collections bc of it. It was only $113,900! Why did blue shield not pay,,,,thats another review but one of their denials was out of network! Hahaha i was in an ambulance, id been hit by a distracted driver in my own lane, i had 20% of my skin burned off and my wife had died 6 weeks prior! I knew i should have checked ifvthe ambulance knew that they were out of network! Btw emergency room visits are not out of network. read more

Orange County Burn Center - My leg, broken toe was on other foot, altho it wasnt broken bc it wasnt on the chart, or so nurse ratchet said - Medical Centers Near Me - Santa Ana, California

Sincerely tried to find more information about the center and the doctors in it. Their web site redirects to a parked domain at GoDaddy and google search yields nothing other than this yelp page. Wow! read more

Some incredible nurses, (a few were just OK) An incredible hydrotherapy room for dressing changes, Comfortable private rooms with DVD players Overall just a clean, competent and comfortable hospital. Don't consider it a part of Western Medical Center because it seems like an entirely different hospital on its own floor (7th). The hospital itself is really not that great (putting it mildly) but the Grossman Burn Center has great docs, great nurses, and it's a pity it's associated with Western Med. read more

I'd like to start by commending the staff who we were blessed to get to know over the 6 days we spent in the burn unit: Dr Dunkelman, Nurses Rachel, Janelle, Valerie, Necitas, Joy, Jen, Becky, Zack and Life Coach Melissa. You all are amazing individuals who came together as a team and made a difference in the life of our family. Thank you for choosing to work in a burn unit. Your love and compassion for your job is greatly appreciated and eased the horror we had to endure during those first few days. Our 9 year old son suffered 2nd and 3rd degree burns and was taken to Western Med in Santa Ana. The care he received in the trauma room was amazing. A nurse (Janelle) from the burn unit came down to the trauma room and went to work on our son making him as comfortable as possible while providing reassurance to my wife and I. We were transferred up to the burn unit where we spent the next 6 days. The entire nursing staff from the day watch to the night watch were amazing. They were patient and kind to us even with all of the constant flow of visitors. It was obvious the staff's primary concern was the care and comfort of our son. Life Coach Melissa was incredibly thoughtful and always showed genuine compassion to our family, especially to our son. Dr Dunkelman performed the 2 procedures on our son. She was amazing and had an excellent "bedside" manner, which was comforting during the onset in the trauma room to his final appointment. Thank you Dr Dunkelman for what you did for our son! The rooms were large and clean. One of my only complaints were the guest sleeping accommodations. The little pull out single bed was horribly uncomfortable. I ended up going to Target down the street and purchased fold out exercise pads to place on top of the mattress for my wife. I know this was not the Hyatt, however the mattresses were absolutely horribly uncomfortable. I would like to think this upgrade to each room would be a relatively minor cost and yet provide a huge improvement for a parent or loved one to be able to sleep in a comfortable single bed during such uncomfortable circumstances. With all this being said, the nursing staff were amazing every night bringing in warm blankets for my wife to try and make her as comfortable as possible. Thank you all so much. God bless each of you for what you do for those who come in through those double doors...... read more

What a truly compassionate team of medical professionals! Never experiencing a third degree burn previously, I was completely unprepared for the pain involved in the healing process. Dr. Dunkelman, Chris and so many others have extensive knowledge in the area of burns and were so kind through each step....ensuring I understood the when and why of the potential length of each healing step. With each appointment, I was welcomed with warmth and care as we discussed my progress. I am so grateful to this entire team! read more

I still love this place- even though I sincerely hope I have no reason to return in the near (or ever) future unless it's to drop off some freshly baked cupcakes and show them my lack of scarring. When I got my burn, I was sure I would have that weird lumpy burn-scar skin- its been a couple years (give or take) and my scar is almost invisible (my tattoo is a little faded, but the skin is smooth and its been long enough that I can have it touched-up if I need to. God Forbid you ever need a burn clinic, this is where to go!!!! read more

I had 20% of my body go through a 2nd degree burn. I wish nobody would ever have to go through what I went through. I love this place and their staff. They have the best nurses. I was there for 11 days and had two surgeries. I am still recovering but I will always be grateful for this amazing staff! Thanks Zach, Janelle, Becky, Ryan, Sean, and Dennis read more

My experience here was great! The staff was friendly and competent from intake to nurses to the doctor that forced me to take it easy. It was such a relief to walk out of a medical center after a trauma feeling confident in the healing process. I look forward to my follow up appointment and a clean bill of health! read more

KUDOS to the Orange County Global Burn Center Staff!!, especially the night staff, who provided me outstanding service during my visit. The whole establishment were great!! Dr.'s Nastanski and Lane were fantastic. My team at night: Tanya, George, Martha, Zack, Shilo, Becky, Sherry, Neha, Carissa, and Jen!! I gave Jen and Martha the most grief, but they are rockstars, like all the rest. Was recommended this location and the Orange County Global Burn Center lived up to their reputation. read more

my husband was hurt really bad -he suffered really bad burns,I was so worried about his care-but then i witnessed the most excellent care that the nurses-Ryan,Amanda,Zack,Janell,Becky,Dennis,Martha,were giving to him and i knew that he was in the right place.the surgical doctors team did such excellent work he is recovering and healing so well-it is hard to believe how he once looked and now with his graphs. this hospital is staffed with the most caring and incredibly hard working individuals, words can not describe how grateful we are that my husband was taken here for his Burn treatment. they also have supporting staff -that provided support for me while i was having my crisis moments -thank you Melisa , and all others i wish that everyone who ever has burn trauma could have treatment like we received at Orange County Burn Center. i love them all -they are special Mrs. Carl Burgess read more

Received amazing service for my young son here. Nurses went above and beyond to make us all comfortable and have a good experience.

My daughter was referred to the burn center from our local emergency room. We went the morning after she burned 4 of her fingers. It was a great experience! From the front desk to everyone who helped us I am so grateful for their kindness and support! They were wonderful with my 5 year old daughter and me....putting us both at ease! I highly recommend this facility! read more