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    Orange County Coatings

    5.0 (2 reviews)
    Closed 8:00 am - 3:00 pm

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    Services - Orange County Coatings

    Moisture control installation

    Moisture control repair

    Deck construction

    Orange County Coatings Photos

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    12 years ago

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    9 years ago

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    Tim. I am completely satisfied with the service you provided. The furniture looks brand new and it…read moreis actually nearly 25 years old. Thank you. Your delivery workers handled the furniture carefully and were very courteous to us. Thanks again. I will definitely use your service when needed and will recommend you to any friends looking for a Teak Master. PC

    The crew knows teak and refinishing. And they are committed to doing a good job and producing a…read morequality product. The crew worked well as a team, and seemed to enjoy their work. Our home has teak trim and architectural features. Many of the surfaces that get a lot of sun exposure needed work. Indy came out, evaluated what needed to be done, and Teak Master promptly sent an estimate. The senior crew supervisor was Indy, and our crew consisted of Andres, Arturo, Samuel, Abidan, and Juan. They were here for three days, sanding and refinishing the teak. As an example of their attention to detail, my wife has a lot of potted plants on the patio. It was no surprise that they moved all the potted plants out of the way. The surprise came at the end, when Indy took out his phone, looked at the photo he had taken three days earlier, and directed the crew as they put every plant back in its original position! Nobody else has ever done that. And, on the day the trash was collected, I left the barrels on the driveway, to give the crew more room in the side yard. After they left, the barrels were back where they belong. It's the little things. Although Indy and I had examined the house in advance to determine the scope of work, as they were wrapping up Indy looked at the garage doors and pointed out that after refinishing the other areas, the doors looked a bit shabby. He was right. I look forward to having them back in a few weeks.

    Hicks Exterior Accents - Aluminum Fence and Gate with Privacy.

    Hicks Exterior Accents

    (96 reviews)

    Good finished work, but this experience changed my opinion significantly…read more TL;DR: I previously gave Hicks 5 stars after our first project, and they still feature that review on their website. We hired them again and have now spent tens of thousands of dollars with them. Both pergolas look very good. On this second project, Hicks chose to handle an unexpected sprinkler conflict rather than have me bring someone else in, the repair failed, and it appears they never performed the basic test to make sure it worked. When I raised it, the owner became hostile, insulted me, and hung up on me. I later gave Hicks a written opportunity to inspect or fix it before anyone else touched the repair and received no response. That experience changed my opinion of the company significantly. I hired Hicks again because our first project had been a genuinely good experience. Across both jobs we had worked through material and scheduling delays, possible conflicts with power lines and solar panels, and changes involving the patio flooring without major problems. Both finished pergolas look very good. The sprinkler issue came up immediately before excavation. Nothing in the estimate or our earlier discussions gave me reason to think the footings would extend outside the existing concrete patio and into the grass. I first realized that when I saw the red excavation markings and noticed they conflicted with a sprinkler head and the line serving other heads. I raised it immediately. Since the contract says Hicks is not responsible for sprinkler routes, placement, or repairs, I specifically offered to coordinate and pay for someone else to handle it. Hicks told me that was unnecessary, that they had the fittings they needed, and that their crew would cut, move, and reconnect the line. I took that as a professional courtesy and relied on what they told me. While they were excavating, I also offered to turn the sprinkler zone on remotely from my phone so they could test the repair. They did not take me up on it. Since the system is easy to activate in person, I assumed they would simply test it themselves. Project delays had compressed the schedule, and we were rushing to finish the walkthrough and final payment before I left on a business trip the next day. We carefully checked the pergola itself, which looked good, but forgot the sprinklers. A day or two later, while traveling, I realized we had missed that check. I activated the zone remotely and could see through my backyard camera that something looked wrong. Rather than bother Hicks based only on a remote view, I waited until I got home to verify it. Several heads that were clearly working immediately before excavation no longer worked, and a substantial amount of water was leaking beside the new installation. The zone was effectively unusable for around two weeks, and parts of the lawn it normally waters developed obvious dead and brown patches. Hicks later acknowledged in writing that "a fitting must've came loose" and that perhaps there had not been enough glue. The repair itself is not what turned this into such a big issue for me. The way it was handled did. During about a five-minute phone call, the owner got heated and defensive, used foul language, called me names, spoke disrespectfully, and hung up on me. He later told me that I "don't know how this works" and that he was not going to read my written explanation. This was completely unlike anything I had experienced with Hicks before. After that, I sent a written notice giving Hicks an opportunity to inspect or arrange to fix the problem before anyone else touched it. I got no response. After the deadline passed, I had the area excavated and repaired. The sprinkler pipe was physically separated at a connection in the area of the leak, which I documented with photos. The system is now working again. What bothers me most is that Hicks chose to take on the sprinkler work, apparently did not do the most basic test afterward, and then treated me this way when I raised the problem. That is especially disappointing because they previously handled a warranty issue very well. A few months after our first pergola was installed, the integrated lighting controller failed after apparently getting water in it. Hicks came back promptly and fixed it at no charge, which increased my confidence in using them again. Both pergolas look very good and Hicks deserves credit for that. But part of hiring a contractor is trusting how they handle problems after final payment. After this experience, I no longer feel comfortable recommending Hicks, I am concerned about relying on them for potential future warranty work, and I would not hire them again unless this is made right. That is why I am updating my previous 5-star review to 2 stars. I will update this review again if and when the situation is resolved. EDIT: Not a warranty claim. I offered to hire a pro; Hicks chose to do the repair, so they still had to use reasonable care.

    Update 3: Now I'm some secretly disrespectful person (first I'm hearing of my alleged bad behavior)…read morewho plotted all along to take screenshots of our communications (that live in text threads) for deceitful purposes. Please stop updating your responses to change the story and accuse me of some new bad behavior. The texts are our communications, I didn't call you and "press you". There are no other communications. They also speak for themselves. Adding a screenshot of your prior edited comment. Update 2: Last update and lowered my rating from a 2 to a 1 star to reflect the now edited response that no longer says I "haggled" for a faster time and suggests for the first time that the glass didn't break "on its own". So I'm adding a picture of the glass, and another text screenshot where Mike refers to spontaneous breakage and asking the glass company if it's under warranty. Not sure why he's ask them if it was under warranty if it didn't break on its own. Update: I am not surprised that Mike responded. I never "haggled" to get it done sooner. If I had, I'd be pretty bad at haggling for it to take 3.5 months for it to not get done. But as I said, I have receipts. I would not recommend working with Hicks. I have had a series of issues, but held off on a critical review since he would previously try to resolve the issues. I hired Hicks to install a patio railing. The work was done fairly quickly, but after less than a year, one of the cables had fallen off. Hicks came back and repaired it without additional cost, which I appreciated. Next I had Hicks install a glass and wood balcony. I wasn't happy with the quality of the work or the state of the job site, and again Hicks apologized and came back to make it better and clean up the mess. He was at times defensive, but again, I appreciated him fixing the errors. Less than a year after the balcony was installed, a glass panel shattered. There was no impact or area of impact, suggesting it was from a glass manufacturing defect. He told me the warranty on the glass he used was only for 6 months from installation (even for defective glass), so I'd need to pay for a new sheet of glass, but he would install it without additional charge. The glass shattered in mid October. It's now February. Hicks' communication has been really challenging. I pushed and pushed to get it installed and it took months to even get scheduled. On January 9th, the day he was supposed to arrive to install, he didn't show at the agreed upon time, and only later responded after I had reached out about him being a no-show to let me know that strong wind had blown over the replacement glass and it broke. I was very frustrated because this was January and he had initially told me it would be a few weeks to get the glass replaced (which would have been November). Had it been installed in an even remotely timely manner, it wouldn't have blown over and broken. So I asked when the new glass would arrive, he said about a week. I asked him if he could please schedule me for a couple weeks out so we have something scheduled and I wouldn't have to wait months again. He said yes, but didn't actually schedule me. I started messaging a couple times a week with no response - again, said the new glass should be arrive in about a week on January 9th. Yesterday I messaged saying I needed an update, and he told me the whole thing was too stressful and he's not doing it anymore. So I waited 3.5 months for him to replace defective glass that he had offered to replace (with me paying the cost of the glass), and then he just decided he's not going to do it. I was patient and incredibly reasonable through all of these issues, but the defensiveness and failure to communicate and follow through isn't professional. I have receipts for all of these communications.

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