I had been back and forth between this branch and the auto dealership 3 times in the last 2 days trying to finalize an auto loan. The first time i wanted to put a down payment through OCCU, but they couldn't take it. The 2nd day, i was told i needed to give the dealership a check for the auto loan and get the contract updated, but the dealerships check readers couldn't take the check. I came in today, June 26, to get the cashiers check, and as luck would have it, supervisor Myrna was able to deduct my down payment from the loan cost and give me cashiers checks for both! She was very helpful for me today, as the two teller's before who assisted me didn't have the authority to deduct my down payment. Thank you very much Myrna! read more

Just want to say tha Marcos made my day, by helping me with my transaction without me saying much!! Great customer service skills. Thanks a lot!! read more

Wait wasn't too bad for the middle of the day on a Thursday... maybe 5 minutes in line with 3 tellers. Jericho helped me today. I just needed a roll of quarters for an upcoming Quartermania. She was quick & very pleasant. read more

I visited to deposit a check today and also I needed to replace my old card with new one. Cameron was very kind and very quick to answer all my requests. What a Great experience! I was impressed how everything was quick and didnt waste any of my time. I will use this bank more now than other banks I have accounts with. read more

I called twice today and both times the wait time was over 60 minutes. I missed the call back and dialed the additional number that was given on the vm. That number also had a 60+ minute wait time. I again later 7PM and was told there was a 2-6 minute wait, I'm at 30 minutes wait time and counting, while typing this. What is going on? My credit card was denied twice today for the amount of $2.04 by the DMV. WHY? This is the worst customer service from a bank or credit union in my life and I'm 72. I'm going into the local branch tomorrow and give the manager a piece of my mind. As soon as I pick a new bank I'll withdraw all my funds. read more

I had several important items that needed immediate attention today. I was a little stressed when I sat down, but Cameron Carson (Member Service Rep) put me right at ease. He was very professional, and his kindness shone through! He solved all my issues with ease and I was finished very quickly. I was very grateful! read more

ASK FOR BRIAN GARCIA! We went to re-finance our auto loan and were helped right away at the front desk. The wait was not that long considering it was very close to closing time and I had no appointment. Brian Garcia gave us exceptional customer service and helped us get the best rate. He should be running his own branch. It was really impressive how fast and easy he made the process. He got us out within the hour, approved and with the best rate in town! read more

Juliana is always amazing! She remembered me when I came in and always taking care of me and my money needs. 5/5 from me

We typically use mobile or ATM but today we had specific question regarding a deposit previously made. Jericho assisted us and she was so pleasant and super helpful. She explained processes and gave recommendations moving forward. Exemplary employee! Happy to have her help us. read more

I've been banking with this institution for approximately 10 years, have never owed them any money, and have always maintained my account in good standing. Despite this long relationship, I am now dealing with unacceptable service and what feels like complete disregard for customers. The issue started with Zelle. For the past six months, they have been unable to properly link my phone number to Zelle. Strangely, their system can send emails to me without issue, but cannot send basic verification texts to my phone. This has remained unresolved despite multiple attempts to fix it. What is even more frustrating is the lack of accountability and follow-through. I have been waiting weeks for a supervisor callback, yet I am repeatedly told supervisors "do not call customers back for these types of issues." Instead, my support tickets are closed with "email resolutions" that do not actually resolve anything. At this point, I am closing my account due to the ongoing technical failures and extremely poor customer service. After a decade of loyalty, this level of support is unacceptable. I strongly advise others to consider banking elsewhere. read more

I want to say thank you to my branch representative, Nellie Garcia, for an awesome experience opening an account at Orange County's Credit Union in Fullerton. She is the very personable, considerate, knowledgeable and helpful professional you hope to find (and often don't). Not surprising, as branch manager Luis Gonzalez is very customer-centric, responsive and considerate. I would absolutely recommend this credit union and specifically this branch on Harbor Boulevard. read more

My goal was met with professionalism and efficiency. Nelly was very kind and followed through on her commitment.

What a Great time! Staff was super nice, I was in and out within 1 hr with my business handled. I didn't have an appointment, just walked in. Cameron helped us set up an account super quick and easy. Once I had an account, I was transferred to Luis to finish up my request. He was amazing! Super nice and helpful with explaining things and was very transparent throughout the whole process. Am happy to be a member here, and would recommend seeing these two employees read more

I believe 1 of the workers to check on people stole from my disable friend. he went to the atm grabbed something then walks away after he walks away he goes into the bank to call security after we mentioned that the ATM did not give out any cash?. it's very questionable to why they would call security. It's very strange. I wouldn't come to this bank, even though I am banked with them. I am surely changing my bank. this is ridiculous read more

Opening at this wonderful bank was a great idea. Manger is so kind and patient.Ah!!the bright and so kind, caring, young man Marcos is a bright light knowledgeable,manners OMG he is the best .Keep this young man with possible movement to higher levels within the bank,YES he is that good .Thank you Marcos. Mme Cissoko read more

Went in for a car loan approval , and it went in great . Dayana Hidalgo was great in advising me all about the gap insurance and plans for vehicle insurance. I would definitely recommend this credit Union to anyone who is looking to save money and peace of mind . read more

Orange County's Credit Union - Fullerton - Banks & Credit Unions Near Me - Fullerton, California

Luis Gonzalez was absolutely amazing and fantastic. Fixed our issue with the new website and our accounts.

My experience with Nellie, was so reassuring and fast. I loved how calm and thorough it was to ask for a used car loan! Really, recommended asking for Nellie! I have gone to other orange credit unions, and have not had the best experience but with her it was super nice and easy! read more

I'd like to give 5 stars, to Nohemi Moya, for her professionalism and excellent customer service. Coreen Carlin Gonzalez read more

We've been members of this credit union for many years, and we've always had a great experience. My mother, Maria , is a Spanish speaker and especially appreciates the staff at the Fullerton location. Everyone, including Jesus & Avelina , is always so friendly and helpful. She feels comfortable and well taken care of every time she visits. Thank you for consistently providing excellent service!! read more

We were members here for over 25 years. It kept going downhill year after year. The family feel left long ago. After messing up our account utizing third party vendors for ATM and other items we left. No one seemed to know what was going on and too much red tape. Today I went in to deposit checks into another credit union. I was told they don't do that anymore. Really? I though they were all linked (which they are). After asking what my options were, the teller told me I could do this at the ATM outside but not inside. WTF?? Silly rule and another reason to stay away from this credit union. FYI - The one located on Yorba Linda is way better but the same silly rules apply. With all of the homeless in this area and parking lot, they should have people do as much business inside as possible for safety. Bottom line - Take your money, car loans and investements elsewhere. read more

I had a terrible experience this afternoon when I tried to make a cash deposit and the bald guy in a suit rejected my deposit because "it was too many bills and their vault was full" I'm currently escalating this since I'd like to bank with a bank that takes my deposits when needed. Is this their policy?!! read more

I have been living out of state for the past 3 years and have kept my OCCU account as my primary bank account for the main reason of their customer service. I'm currently in California on a business trip and met with Dayana and she helped me establish a LLine of Credit. Dayana was extremely personable and explained every detail of the loan, insurance & services that are offered with it. I feel very fortunate I was able to have her help me through the process. read more

Orange County's Credit Union - Fullerton - Dyana Hidalgo - Branch Supervisor - Customer Service GOAT - Future Branch Manager - Banks & Credit Unions Near Me - Fullerton, California

Post a fraud alert on my account and get a new card. Dayana was amazing and very helpful with addressing the matter. read more

Nellie helped me get a loan for my first car! Gave me all the information needed and helped me understand how the process worked. Simple and easy! Please go to her she is so nice and understanding. read more

This place sucks! I deposited a cashiers check and a federal government check 7 days ago and they STILL haven't cleared. Isn't that why you get a cashiers check? To show that the money is there? read more

I have been a member of this bank for over 15+ years. I NEEDED to dispute a charge that was posted as "audible" from washington Park? Card had to be canceled & a new card will be sent out. I requested an express delivery since I am a senior & live on a fixed income, caring for a senior bed ridden patient. They want to charge $10, ABSURD, or I can go into one of their branches. I live in the northwest san fernando valley & the closest branch office would be long beach California, over 50+ miles at $5.19 a gallon of gas + the stress of traffic. I have to wait 7-10 BUSINESS DAYS! read more

If you have read anything from me you will understand that the Orange County Credit Union is better than any Bank you could name- they seem to always find the best people to work for them. Every single person working here whether it's a manager, teller or a new-comer- they have the same enthusiasm that only comes from an enjoyable work experience which leaves them with a good attitude. Especially this new guy named Marcos. Very professional and courteous very polite , friendly and very personable. Welcome to a place that has saved me from being in a financial hard spot. This company (OCCU) is the place of helping people and making sure they are in a good financial place. read more

Orange County's Credit Union - Fullerton - Banks & Credit Unions Near Me - Fullerton, California

Great. Service. My. Boyfriend been. Member for. Many. Years. Great service. Staff very. Sweet. And. Fast. On helping. You. With. Your. Needs . read more

Everyone here is always nice and efficient, including the young man who helped me with a deposit and a cash withdrawal today. Thank you!

I love, love, love the OC Credit Union in Fullerton. The manager, Luis, is super helpful, professional, efficient and just plain nice. He always has a smile on his face and knows what he is doing. The only regret I have is that he is a San Francisco Forty Niners fan. He really ought to consider the Kansas City Chiefs, but each to his own. The rest of the staff are always super helpful and very pleasant. I'm so very glad we switched to OCCU after Union Bank was acquired by US Bank. Thank you OCCU Fullerton for always helping me! read more

Great service with such sweet and understanding people, love it! The workers also have cool style read more

Today was one of the best moments I have had at the credit union my husband and I went in and we're met with a wonderful lady named Dayana she was such a blessing she made us feel like family her customer service phenomenal we had an amazing time so quick and hassle free . read more

Nellie helped me and my wife with our auto loan. She went above and beyond with her service, offering more than what we came in for, and truly cared about what was happening in our financial life. We couldn't thank her enough for her help and care for us. Thank you OCCU for actually caring for your members. read more

Don't want to lose your money with a bank.. Then you need a credit union.. And OCCU is the best in Orange County... Alex is wonderful and very quick with our transactions. read more

I have been a member for only thirty days and I have a new/used car with the BEST Rate imaginable and we also refinanced my wife's car with the same low rate... SAVING ME hundreds of dollars every month in interest. Nellie handled both transactions and each time, she was an absolute JOY to deal with. My son has been a member for years and he introduced me to OCCU a little over a month ago. I wouldn't even attempt a car loan without checking their rates. Keep up the good work. Love you guys !!! read more

This is a great place to open a savings account for your children! They are running a summer promo where they put $20 into the kids account for opening them. $5 one time account fee gets donated to CHOC and they have a service fee free coinstar machine that makes deposited money from piggy banks so fun for the kids! Thank you for all your help and patience with your account set up Nohemi! read more

Orange County's Credit Union - Fullerton - Banks & Credit Unions Near Me - Fullerton, California

10/10 experience Nellie was incredibly thorough and helpful while helping me open a new checking account. She's clearly a veteran who is well seasoned at what she does with the knowledge to back it up read more

Orange County's Credit Union - Fullerton - Informational Booklet - Banks & Credit Unions Near Me - Fullerton, California

Been banking here for years, and these young gentleman, David, Julian, Marcos, and Jesus have been a blessing, always ready to go beyond in helping this senior. They truly care and I always feel I'm being taken care of like family, excellent customer service read more

Best service, friendly staff. I love OCCU Do yourself a favor and become a member today. You won't regret it! read more