Absolutely unacceptable experience with American first credit Union La Habra, California I deposited over $1,000 in cash using one of their ATMs, assuming it would be a straightforward process. Instead, I got an error message saying there was a technical issue with ATM machine-- no receipt, no confirmation, nothing to show that the money was accepted or even received. When I went inside the branch for help, I was told there was nothing they could do because the ATM is serviced by a third party. Their only suggestion? File a complaint and wait. It's now three business days and I haven't received any updates. Every time I call, I get the runaround -- no answers, no timeline, no ownership of the issue. This situation has caused a serious financial hardship, and American First has shown zero urgency or accountability. If you value your money and your peace of mind, I strongly suggest banking elsewhere. read more

American First Credit Union - Why couldn't they just give a courtesy call and say we see your deposit And will refund the money back to your account? - Banks & Credit Unions Near Me - Fullerton, California

This CU provides mobile deposit and I have tried for 3 days to deposit my disability check. I have written what I am suppose to on the back of the check and the auto capture takes the picture but won't let my check deposit into my account. I live in the Bay Area. Not very convenient. I guess I will soon close this account and transfer both my accounts from American First to my Travis Credit Union account. What is sad is, I have had this account for more than 25 years. read more

Do not bank with them, they had a fraud department that can't even help or turn back on your card! Leaving your institution will be the best decision I make! Turned off my card because I pad all my bills and ordered on Amazon!!! No fraud call but when I spoke to the fraud team, she couldn't even turn my car back on. She said I had to go into the office. read more

What a joke this online banking transition has been. Having no access for days and having the credit union closed and when reopened impossible to speak with a live person is ridiculous!! I've been a member for over 20 years and I am frustrated with how this was handled. I work for a credit union and we have upgrades & updates to systems & programs and it's completed over the weekend during hours people are asleep. Not having access to my accounts seems unethical! I called this morning and was waiting to speak with someone and just to have my call hung up on!!! I am a member with a relationship not just a checking account!! AMERICAN FIRST, do better!!! read more

This bank has ALWAYS been such an amateur bank. Now I had to sit for days, without any way to be able to look at my account because of some change in system. Today it was suppose to be back up at 2, I go on and all transactions are gone except for November! I've been messaging and all I get is "sorry for the inconvenience" and that I'll have to get the transactions from my statement. "Rita" couldn't even tell me when I get my October statement! This is another blunder from this bank that of course wasn't thought through. Even their social media can't respond. Who the hell wipes out customers transactions on their accounts???? How do we even know our money wasn't messed with if know one knows their job???? GET IT TOGETHER!!!! read more

Thank you Melissa L. for helping me reset my account. You excel in quality work and made me feel safe and not embarrassed when I didn't remember my account status. 100% satisfied with your effort. read more

American First Credit Union - A real credit union to trust - Banks & Credit Unions Near Me - Fullerton, California

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They have very poor service they make you wait before they see you an hour. Don't even have restrooms for all the time that you're waiting lacked with help and very rude over the phone. Beware. read more

I just want to say thanks to jennifer at American First Credit Union she is very professional and very helpfull she hellped me out with my zelle problems , if you bank here go see her. Everyone that works there is very nice and helpfull. read more

I'd give zero stars if possible. These shjlisters charged me $5 a day on a $5.26 overdraft. Then I couldn't see my account was in overdraft as the daily total grew. My experience with this company is one of bad business practice, deceptive policies and communications, and just plain ole grifters. To employ a secret, $5 aday overdraft fee is something the large bank grifter would approve of. Banks can only function by people giving them money, which the banks use as a, interest free, loan. They then charge their customers' interest on their own money and fees to have access to their own money. Shame on us for allowing this demonic evil that imprisons us all read more

I've been a customer of American First Credit Union for approximately 5-6 years. I called them today, a Saturday, 10/12/24 starting at approximately 9:30 am. After being on hold for 30 minutes I finally got a representative. While asking questions about my auto loan and getting some info I was hung up on in mid sentence. I called back and was on hold another 20-30 minutes and after getting another representative I began again asking about my auto loan and again, I was hung up on in mid sentence. I called a 3rd time and after on hold another 20 minutes I asked for a supervisor. As I'm explaining to her with a calm demeanor how I was hung up on twice, she also hangs up. American First I will see you on Tuesday morning after the holiday to take all of my money out of your credit union and put it somewhere I'm valued and respected. I would give you 0 stars if I could. I suggest people think twice before putting your money here. Very poor customer service. read more

This place recently moved from a location that was closer to Whittier Blvd. I come here as they have an agreement with my employer's credit union to be able to do my banking here. For some asinine reason this credit union no longer accepts other credit unions business inside their facility. Sure, I'm still able to withdraw money from their ATM, but I am only allowed to withdraw $300 maximum. And to top that off, the ATM machine does not give a receipt for the last two weeks. In this crisis we are facing, you cannot count on this credit union for help. What's even worst is that this credit union is never busy! Sad read more

American First Credit Union - Branch Rules of Engagement - Banks & Credit Unions Near Me - Fullerton, California

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I bank with a sister branch who isn't open on Saturdays. I called the 800 call center and told them my situation and that I didn't bank with American but a sister branch and was told I could take money out (up to $2k & anything more was mangers discretion). I got here with only 30 min until closing and was told $500 was the limit period. A waste of time, gas and most importantly the call center was the one who told me to come here with completely different information. When I spoke with the Manager on site. I was told no, it's the policy. What's disappointing is I made the call I thought would give me accurate information and basically drove over 25 min in a rush to be told the call center wasn't correct. No extra help or recommendations given. I would recommend this place. At least at my branch I would be offered extra help. read more

Chris was very helpful, professional I definitely recommend coming to do your business here

I've used American First for all my funding needs. They have a quick no hassle loan process with exceptional rates. Brooke Davila is five stars across the board when it comes to professionalism and care!! Thanks again American First!! read more

This credit union is by far the best bank I've ever worked with the customer service is truly incredible and I really appreciate MELISSA LEON!!! her help and experience is astounding and anyone that signs up should go with her I really appreciate her so much for always helping me with any questions I have she is an amazing person read more

They basically stole $55 from me. Because my checking and savings had been inactive for a while they first took the $30 from my checking and closed the account, they did a transfer to my savings so my balance was $60. They then closed my savings and charged me $55 in fees because it had even inactive. Imagine going in to actually close the accounts and find that you only have $5.02 !! This can happen to you too. DO NOT PUT YOUR $$$ IN THIS CREDIT UNION read more

Thank you to Jenniffer A. She was very patient when she was assisting us and respectful! Definitely will be going back!

Brooke was my loan closer and was so very helpful and nice. I really appreciate all her time and hard work she did to help me close my loan. I had a wonderful experience. read more

We have been members of American First CU for over 30 years now. They have always been there for us meeting our financial needs for years. I knew when we were purchasing our truck during these times it would be different, but I also knew I could count on American First to make the financing part a seamless and efficient process. And they exceeded my expectations, delivering excellent service. Our loan processor, Brooke was kind and caring and responded to all of my inquiries promptly. I actually belong to three Credit Unions and work at one of them. But I chose American First to handle my loan and once again I did not regret it. read more

Eastvale Branch. I was very pleased with Cristina's professional service. I am overall satisfied with the loan process. Cristina is an asset to AFCU - I would recommend her to my friends and family. If it wasn't for Cristina I would not opened my account and auto loan- she walked me thru the process every step of the way. I am happy to have Cristina as a banker as she is always so helpful. read more

Nothing but great experiences so far! I have refinanced my auto loan, opened a savings account, and opened Safari savings accounts for both my children. Will be returning to open a business checking account here as well! Brooke D is kind, professional and helpful. read more

Great and fast service , highly recommend melissa Leon. Friendly and helpful staff with a convenient location . Thanks for having me

We have been banking with AFCU for many years, why? because they are great to work with. We have our mortgage, auto, checking and savings through them. We recently closed on a vehicle loan, I cant tell you how wonderful it was to work with Bridgette to help make the loan process go smoothly, and Brooke Davila to close the loan and keep us updated. If I could give more than five stars I would. Thank you AFCU! We live many miles from this credit union, but will never go elsewhere. read more

Member Service Consultant David Pantoja Jr gave us an amazing service while we open my sons first membership at Fullerton location. Thank you. read more

700+ Credit Score approved on a used vehicle purchase and internal process at this credit union was going to take 5 business days to deliver funds to the dealer for the vehicle. I have purchased many cars and it's always been immediate until I tried with American First. I finally cancelled after I was told multiple times that their process couldn't be sped up. I then financed at the dealer instead and all was handled within minutes of filling out a credit app. Horrible experience here. Try another financial institution for convenience. Unfortunately, I had to have another credit pull but it was simple elsewhere. read more

I recently opened up a business bank account for my LLC at American First and everything went great! Smooth, speedy, and efficient. Jurina Perea helped me throughout the whole process, and she was a pleasure to work with. Super diligent, warm, and easy to talk to. Everybody else I spoke to in the branch was friendly as well. Social distancing measures were also very appreciated! Thank you to Jurina and the whole team for being so welcoming and making my first experience at American First such a positive one!!! read more

I applied for an auto loan today and spoke with Xiomara multiple times. I appreciate how dedicated and helpful she was throughout the process. She is the perfect example of how a Member Service Consultant should conduct business. She was knowledgeable, hardworking, and very friendly! read more

Leonor was very helpful and opened a savings and checking. Were transferring from Bank of America and she made it a smooth transition for us. read more