Terrible Experience - Avoid This Hotel…read more
I made a reservation at WoodSpring Suites Claremont three days in advance for New Year's Eve. After spending the evening at Universal Studios Orlando, which was open until 2 AM, I called the hotel twice prior to arrival to confirm our late check-in. Both times, I was reassured by Maria that arriving by 3 AM would not be an issue and that staff would be available to check us in.
However, when we arrived at 2:30 AM--well within the time they promised--we found the front desk completely closed. The check-in window was shut, and no staff member was present. After multiple attempts to reach someone by phone, I finally got through, only to be hung up on. Subsequent calls went unanswered, leaving us completely stranded.
If the hotel has an earlier check-in cutoff, they should clearly communicate that. We would have adjusted our plans to arrive earlier if we had been told. Instead, we were misled and left in a horrible situation with young children in the middle of the night, far from home, and during a time when all nearby hotels were fully booked due to the holiday.
Being forced to sleep in our car as a family because of the hotel's unprofessionalism is unacceptable. What's worse, we were not a disruptive or problematic group--just a family trying to follow the policies that the hotel itself stated.
As of now, I have not received a refund, and I likely never will. Please save yourself the stress and avoid this hotel at all costs. Their lack of accountability, false promises, and unprofessional behavior are appalling.
Terrible Experience - Avoid This Hotel
I made a reservation at WoodSpring Suites Claremont three days in advance for New Year's Eve. After spending the evening at Universal Studios Orlando, which was open until 2 AM, I called the hotel twice prior to arrival to confirm our late check-in. Both times, I was reassured by Maria that arriving by 3 AM would not be an issue and that staff would be available to check us in.
However, when we arrived at 2:30 AM--well within the time they promised--we found the front desk completely closed. The check-in window was shut, and no staff member was present. Strangely, we heard footsteps behind the shutters, but nobody answered or opened. After multiple attempts to reach someone by phone, I finally got through, only to be hung up on. Subsequent calls went unanswered, leaving us completely stranded.
If the hotel has an earlier check-in cutoff, they should clearly communicate that. We would have adjusted our plans to arrive earlier if we had been told. Instead, we were misled and left in a horrible situation with young children in the middle of the night, far from home, and during a time when all nearby hotels were fully booked due to the holiday.
Being forced to sleep in our car as a family because of the hotel's unprofessionalism is unacceptable. What's worse, we were not a disruptive or problematic group--just a family trying to follow the policies that the hotel itself stated.
As of now, I have not received a refund, and I likely never will. Please save yourself the stress and avoid this hotel at all costs. Their lack of accountability, false promises, and unprofessional behavior are appalling.
