I had terrible experience with the Orange Park Smile office. I came there for my three back teeth fillings two months ago. I did not have cavities; the old fillings fell off. Dentist Ed Fawaz with 35 years experience pushed me to do the front tooth# 8 which had a very small chip. I told him" I'm happy with it, I have it when I was a kid" many times. I also told him " it is a small chip, a filling will fall off anyway". My tooth still looked good with the small chip because it was big compared to the tiny chip. He kept pushing me. He said he would do the same thing as the # 9. Other dentists were lazy, so they didn't want to do. As a consequence, he made my tooth very short, thin and small; He ground my tooth down to the end of chipping; He also ground the front and the back of my tooth. More than 1/3 of my tooth's surfaces are damaged. There is no more filling. The day after the treatment, I came back to his office to complain about my tooth. My two front teeth were so different, one was shorter, thinner and smaller than the other one. I had no choice, he had to grind the other one, tooth # 9 shorter. I also complained him why he made my tooth so thin. He said he corrected my bite. I didn't need him to correct the bite. It was unacceptable to destroy my tooth structure to correct the bite. My teeth are straight; I had braces before.The most important thing now is my tooth is very thin, sensitive, tingling, and I feel pain especially when I touch it. When I eat, I have to be very careful; it can be fractured. The dentist Ed Fawaz damaged the nerves. It has been two months, but the symptoms are still there. I texted him and emailed him, but the dentist didn't reply to me. He destroyed my tooth, he charged me for it. He said the front tooth was cheaper than the back tooth. $150 for the back tooth, I had three fillings on the back and one on the front, so I paid $550 total. Overall dentist Ed Fawaz is unethical and dishonest. He is against my will. He is a bad dentist and a bad artist, he said he is an artist, but he can't see the difference between things. How can he improve people's smile? However pictures can tell how good or bad skills he has. Read less read more

My family and I love visiting Dr. Fawaz! He listens to any concerns or questions that we have, has a cheerful and patient demeanor, and gives us gentle cleanings! I trust his diagnosis or recommendations when further actions need to be taken. He and his staff make coming to see the dentist a very enjoyable and positive experience! read more

This dental office is relaxing and calming. Dr.Fawaz takes his time to talk to you about the procedure and what is happening , he doesn't rush into things. Kelly was very helpful and pleasant as well. They treat you like as if you're there own family and that is nice. I would recommend this place to my friends and family. read more

There's no way to contact your office right now. The email says "this inbox is not being monitored as of January 1, 2025" and the phone number on Google Maps and Yelp is disconnected. read more

A really good dentist!!! He explains everything and shows You what's going on. Great Job!!!

went the extra mile to make me feel comfortable .he did a excellent job I world recommend to everyone read more

I have been going to Orange Park for over a year and I am very satisfied with my dental care. Basics so far exams X-rays and cleanings. Dr and staff have given me there recommendations for procedures needed to improve my oral health and smile. Also I have been given all costs necessary for each procedure and there are payment plans. The Dr and staff are friendly professional and efficient. The office is clean and decorated nicely. I do recommend read more

I've been a patient of Dr. Licauco for several years and I've always had pleasant experiences. Both she and all her dental hygienists are competent, compassionate, caring and very professional. The receptionists I've met are all knowledgeable and efficient. I'll be back! Gary Helton Orange, CA read more

I can't read about how much I love Dr. Licauco and her team at Orange Park Smile Studio's in orange from day one as a new patient she made me feel like family I wish, showing a genuine interest in not only the health of my teeth, but me as a whole, if you have any fear of dentist please give her a try to have a better experience proud to call her my friend. Thank you Dr Licauco read more

Orange Park Smile - What a great dental studio Dr. Licauco in our team have it on lockdown making everyone feel special - General Dentistry Near Me - Orange, California

Dr.cecile is well beyond professional with excellent knowledgeable and she educate me in details of my overall oral health . If you looking for a great dentist come to see her you wont be dissapointed! read more

Orange Park Smile - General Dentistry Near Me - Orange, California

Came to visit for a cleaning and check up. I was late on cleaning due to covid. Although the doctor's recommendations were not completely off, but they just recommended doing some optional services that I might not need at the moment. The recommendations I got after my insurance would cost like 4000 dollars and they recommended me to have 6-7 crowns, which I kind of feeling a little too much. Also, I know the fact that my insurance covers cleaning twice a year. When I checked out, they asked for 33 dollars out of pocket, which I didn't quite understand even after they explained. I asked for an itemized receipt as well to check what the due is for. And of course I still could not figure out. But I didn't want to make a scene there since it's just 33 dollars. But I don't remember I ever have to pay anything out of pocket for a basic cleaning (33 is also an odd amount for a co-pay). I asked for my x ray to get a second opinion from others. They did end up sending it to me, but the girl asked if I am going to a different doctor. To be honest, it's my x ray and I have right to obtain it for my reference and she should not ask about it... read more

Just like any other person, I have the worst anxiety going to the dentist. A big part of that is bad past experiences. I started having pain on one of my tooths and I needed to find a dentist immediately. I came across Orange Park Smile Studio and let me tell you I did my research. Come to find out I needed a root canel which honestly made me freak out even more. The entire experience from beginning with this office was amazing! I have never never had such a great experience. I'm definitely coming back and staying. It's hard to find a place where the staff really really cares. They kept me calm, they made me laugh and best of all no pain. Thank you Dr. Licauco and to the entire Orange Park Smile Studio for an amazing experience! read more

I'm always scared to go to the dentist. The staff and dentist made me feel at ease. The dentist was extremely thorough. She explained why my teeth were losing enamel. She really looked at my medical history and used that information to prepare for my treatment. The staff was very kind and considerate. read more

Happy birthday to me with the best dentist experience ever!! I can't even explain how much I fear the dentist and today I had the very best treatment experience in my life! Thank you so much for commitment to what you do and being so extremely professional and welcoming. Thank you thank you! read more

Awesome service and dental work! Dr. Cecile is caring and understanding and she goes well beyond what one would expect from their dentist. She is and has always been thorough and does excellent work. Her office has great customer service and has been overly patient with me and my avoidance of dental work (it's a psychological thing). I am so happy to have found this terrific team! read more

The Smile Studio team makes that which some fear a comfortable and pleasant experience. Dr. Licauco is super friendly and highly skilled. Along with good dentistry, your comfort is her goal. I was so impressed with how her team handled installing my new set of shiny braces that I referred my better half, Jeff, in for a set of his own. While no one looks forward to having braces, with the help of Dr. Licauco's team, we are sailing through the process. If you are looking for a highly skilled dentist with great bedside manor Dr. Licauco and the Smile Studio team are for you. read more

I was charged $800+ out of pocket for the work I rec'd and when I went back for a recheck she said the treatment hadn't worked and now suggested an additional $2700 worth of treatment. I was shocked and left strait away. I filed a grievance complaint with my insurance company and was told after their investigation that she charged me for procedures that were all covered by insurance. She was made to refund me almost to the penny. I went to a very reputable dentist after I left that office and was told the job she did on scaling and planing was dismal. I had to have it redone. Needless to say I'm happy with my new honest dentist. BEWARE of this scammer. The lady is merciless. Not to mention dishonest. read more

The office lost my files and charts. I made an appointment for a routine cleaning and on the phone they hand assured me all of my information was on file. However when I got there I was slammed with paperwork. I was also heavily questioned. Highly recommend you chose a more organized dentist. read more

I highly recommend Dr.Licauco office. The staff and Dr. Licauco are amazing. Went in as a new patient, had treatment done was very satisfied with Dr. Licauco work, and how friendly the staff is. If you are looking for a new dentist in the Orange County area I highly recommend this office. read more

Although the doctor is nice, I had MANY issues with this practice. When a tooth was being polished after a cavity filling, the tech looked away briefly with the instrument in my mouth and is cut the underside of my tongue open and it was minimized as if it wasn't a big deal. In a separate filling I though everything went well but was experiencing pain longer than normal. I reached out and shared concerns and although the dentist responded timely and compassionately, it wasn't recommended that I return for two weeks. What wasn't understood was that during the filling, the drilling went too low and hit nerve which is why I felt pain for two weeks. After the filling was removed, it was blatantly clear that my root was infected and inflamed and I required a root canal (outsourced). Orange Park Smile Studio did my permanent crown after the root canal. When discussing permanent crowns the office used scare tactics to try and get me to approve a crown that my insurance didn't cover and was going to cost over a thousand dollars. The margins were SO POOR on the permanent crown that over 4 years bacteria leaked into the underside of the crown, pooled and negatively impacted the tooth next to it. Over the 4 years I continued to feel discomfort and some aches. Flash to the present, after some testing and investigative work on the part of a new dentist and Endodontist, I had to not only have repair done on the shoddy work completed by Orange Smile but I had to have additional work done on the tooth next to it. If you value your teeth, only go to Orange Smile for cleanings or minor cavities. I'm paying the price emotionally, physically and financially for this terrible work that was done just a few years ago. read more

I've gone to Dr Licauco's office for an emergency several years ago; I had a tooth crack when I accidentally bit on the beef bbq spare rib's bone. She recommended a couple of alternatives on how she could fix my cracked tooth and I chose to have a bridge made. It was years ago since she's done my bridge and I've been to her office regularly for various dental services, such as braces, cleaning, cavity filling, crown, etc. Dr Licauco and her staff are wonderful. They make me feel comfortable throughout the procedure. read more

I have known Dr Licauco for many years as my dentist and she is AMAZING!! To say the least I have had great and exceptional experience. The staff is so very helpful and caring. From the moment I walked in the office I was greeted with a smile and great attention. Dr listens always to my dental concern and puts me at ease. I have awesome cleanings done and dental work and not felt a thing. She puts all my nervous concerns about dental visits a thing of the past. I hated dental visits until I came to see Dr Licuaco. Her attention to detail is beyond greatness. I would recommend her office to everyone!! Her staff has been so very nice and as the Dr is her staff is very skillful to put you at ease and to take the time to make you feel comfortable. They explain the process and procedures to you in detail and let you know they are here to answer any questions that I had. They also take care of all my insurance questions and always have all my insurance information verified prior to my visits. They always have my appropriate amounts that I need to pay for my Co-pays at all my visits for any future dental visits. So if you are looking for a family oriented great fun loving and caring with exceptional work ethic and pleasing office with an AMAZING staff and Dr. I would recommend you come see Dr. Licauco and her Staff here at Orange Park Smiles. read more

DO NOT GO TO THIS DENTIST! I've always been diligent in seeing my dentist (every 6 months) and have not had any issues recently. I had to visit Dr. Licauco due to insurance changes and am so bummed I did. The office manager was not polite or helpful in scheduling my first apt, when I had my exam I thought everything was great (the dental assistant was awesome!)...then the doctor told me about ALL the problems that needed to be fixed so that my teeth "wouldn't fall out". She said the crown I have had for 6 years needed replacing and that my old dentist damaged the tooth next to it too (yet I have never had any discomfort nor had this been noticed by two other dentists) and that I had two cavities that did not show up on X rays b/c they were "too small". I also needed gum surgery to fix a receding gum line. She also told me a I needed to start wearing a retainer again or my teeth would go back to being crooked like before I had braces. I was also asked to pay a deductible for my first visit when I knew it was covered 100%. I asked how much it would be for all her recommendations and they sent me a file saying it would be about 5k. When i asked questions i was told i would need to make an appointment to come in and sign the work plan (even though i was just in the office). After reviewing the file they did not note how much my insurance would be covering and they added in whitening treatments after I told them I was not interested. Everything about this place screamed scam! Try another dentist. read more

UPDATE: I received a letter in the mail today and am very impressed. It was sincere and not generic anyway, apologizing for my experience. The letter stated that this office lady I had a problem with has been terminated and there was also a check for $190. I am very grateful and can honestly say that it takes a lot to right a wrong. I may have judged too quickly on this one. read more

Hello All, Last night I experienced sharp pain from a dental bridge completed by my previous dentist that kept me up all night. after taking 3 Advil pills I was finally able to get 2 hours sleep. I phoned Dr. Licauco's Office and they were able to get me a same day appointment. Upon arrival the paperwork was minimal and the staff were pleasant and professional. My X-rays were completed by a state of the art stars wars type machine that turns around your head as you stand. Dr. Licauco was extremely knowledgable , gentle, and caring I wish I'd come to her first instead of getting the shabby work that was performed by my previous dentist. My children have also been to Dr. Licauco and they too had a phenomenal pain free experience. If you're any where within a 30 minute drive and in need of dental care, I suggest you give them a call. read more

Dr. Licauco has a great bedside manor. She's friendly, attentive, and patient. Her office is clean and the staff have good customer service. They are easy to reach and always answer their phone! I highly recommend her! read more

Dr. L has been my dentist for well over a decade. She has, from the very beginning impressed me as a person who really cares about people. Greeting me always with a warm smile and and an upbeat attitude. I have come to see her as a person committed to her profession, the business community, her family and friends. The office has a staff that is warm and friendly, like herself. It's easy to see that there's this "family like" attitude in a business environment, where it's apparent that they all enjoy the role they take in putting the patient first. The office is inviting which helps relax the fears of sitting in the waiting room, anticipating a drill in your mouth. In conversations with Dr. L, she has told me about her many trips to other countries to donate her skills and time to people in need where conditions for dental care is far worst than we have here in the US. So with this I say "God bless" Dr. L and may your business continue to grow and prosper! This patient is glad to be able to say "I've found a dentist I can truly trust" read more

Went into this office for the first time for xrays and a cleaning . The dentist let me know i had a few cavities i needed to take care of. I let her know i wanted to take care of them because my insurance was soon to run out due to my spouse quitting her job. They let me know it would be taken care of today. We called my spouse since she s the primary for my insurance and went over costs. The dentist ended up having time to do it right then. We took care of it . The next week i received something on my credit that the dentist had applied for care credit and i owed them over 1100 dollars. Upon calling them and letting them know i didn't apply for anything they stated i did and that i didn't have cavities . The doctor stated they were cosmetic . I let them know they told me they were cavities that needed to be filled and covered by insurance . Since they were cosmetic they billed me out of pocket over 1k dollars and scheduled an out of pocket 500 dollar teeth whitening appt . I Called them to complain letting them know i didn't consent to any of this and the procedure done was supposed to be covered by insurance since the dentist stated it was a cavity . They did nothing to fix the situation and now i owe 1100 dollars and have a hard inquiry with care credit impacting my credit and credit scores. Seems Ike this dentist is key hungry. Not only did they want me to get braces for one slightly tooth that sticks out but a teeth whitening and my spouse gum grafting whitening fixing a small chip . Just went to another dentist 4 months ago and everything was perfect . Would not recommend this dentist AT ALL!!!!!!!! Desired Settlement read more

I went in the Orange Smile Studio while I was really uncomfortable and in pain, Dr. Licauco and her staff did some procedures and it felt like magic. Their technology is just state of the art, the xrays were real fast and easy. I needed a root canal and it was done in such an amazing pain free and gentle way and it just goes better after that. I was immediately relieved, pain and pressure was gone. I also must say Dr. Licauco is very knowledgable and confident and she will give you the info you want and need, a couple of options you can choose from to be done to you. She is also really gentle (I have really low pain tolerance and it wasn't even an issue). So happy with my experience and i'm pretty sure most of their patients really come out the clinic with a big smile! They say they really have that effect on people! Great clinic, great people and the best service you'll find! read more

The staff and doctor are amazing. They will listen to your needs and together will come up with a plan to suit you best

I have two insurances, which did not seem to cover much here. But my real complaint is that I had a $1,050 crown put on that came off 5 months later. I travel a lot and had to get it put back on during a weekend I was home. They were unavailable, so I went to another dentist. She tried getting it on but said the fitting was so bad that it likely would only stay a few months again, since it was relying not on a good fit but a lot of glue to hold it in place. I checked with my primary insurance and they said they cover a re-gluing only after 12 months and another crown after 12 months. We agreed on $700 cash for a new crown, put on in Feb 2013. So OPSS wants me to pay a small bill I still owe them, but wants to accept no responsibility for the added cost of their poor work. I cannot recommend this dentist. read more

Dr. Licauco is a caring, knowledgeable dentist and I can't say enough about her office. I have had ONE dentist in California for 25 years and finally had to find a new one. Not sure why I waited so long! She is thorough in explaining everything...so did you know that porcelain and metal crowns do not cause sensitivity as the all porcelains ones do? So I choose what makes my mouth comfortable, not what the doctor prefers!!! I have had extensive work done and never have pain afterward!!! Love this dentist, the office and her easy manner. I have done the footwork for you...why wait!!! read more

I broke my front tooth on a Friday night and I was freaking out because my graduation ceremony was on the following Monday. Parents' friend recommended Dr. Licauco and I'm really glad they did. She allowed me to come in on a Saturday, which is pretty rare from my experience, and everyone was super nice! Dr. Licauco has a great bedside manner and displayed expert professionalism while still being friendly. I was asking a lot of questions about the procedure and she was able to clarify everything. Definitely on my top two dentist list. read more

I like coming here... I had just moved into the area and made our first appointments here and the staff were so friendly, they treated us like we had been going there for years! I like that Cecelia always takes her time to answer my questions and gives me detailed information. She also has makes sure to give me reliable and trusted dental office referrals, when I need additional services. I thank her for keeping my family's smiles perfect! read more

Most of the time I hate going to the dentist, but going to Orange Park Smile Studio was a very pleasant experience. The staff is soooo nice and Cecile was very gentle when working with my teeth. The best part was that I never had to wait around for her to work on other patients like you do at most other dentists. An added bonus is that you get your own remote to your own TV to watch while you're being worked on! All around it was a great, especially considering I was getting 3 fillings! :) read more

Wow...I started going to Dr Cecile Licauco a couple of years ago. I have had a LOT of work done and she and her staff are amazing! I had gum work done which is very sensitive and normally quite painful, but I didn't feel anything while she was working on me and the soreness was minimal later on. I have always been afraid of the dentist and getting shots keep me away!!! But Dr Licauco is very gentle and I no longer mind getting shots. I even got lots of shots in the front of my mouth where I was VERY afraid of, and it was NO BIG DEAL! No pain! I highly recommend this office and Doctor. Great care and work. I drive all the way from Long Beach to go there. read more

If I can give 10 stars I would!. My family use to go to Dr. Licauco until we move. I wish her office would move closer to us! She's the best dentist my kids ever had! She's very gentle and cares about her patients. I highly recommend Dr. Licauco! read more

Went in needing a root canal.Didn't feel a thing. Cecelia was so gentle.The other staff was nice and very professional.I wouldn't let anyone else work on my teeth.Im so grateful.10 out of 10 rating .Thank you so much. read more

In May, 2016 I went to Dr. Licauco for dental work. While everyone in this office is extremely accommodating, nice and sweet, I am extremely disappointed with the doctor's services, failed follow ups and end results. During the initial appointment, Dr. Licauco talked about all the things that were needing to be done. But when the actual appointment took place, she said she couldn't do what she said she would do, and therefore had to refer me to another doctor. Well, that was in late May. June came, went back for another appointment, spoke to Chantel about the referral, said it would take two weeks. My husband went in last week and mention this to Chantel - and now today 7/27/2016 - NOTHING! On top of that, with the work that Dr. Licauco did, my teeth has never been the same. I am now extremely sensitive to hot, cold and room temperature foods and my bite is not the same and is very sensitive to chew. On top of that, according to my benefits plan, she overcharged me and billed the insurance who also paid her. This is fact, because my insurance contacted me. My husband is also experiencing the exact same problems with his teeth - but this review is about me. This is not cool - I have never had this problem until she worked on my teeth. In my personal opinion, I strongly feel that Dr. Licauco does not like to or don't know how to work on complicated issues. She talks the talk but don't do the walk. Not following with the customer is absolutely unacceptable and unprofessional - and believe me, I did my part. After the way she left me to deal with this uncomfortably feeling - my next venture is to now file a formal complaint and see to it that my experience is noted in social media! I will never recommend her to anyone! Unfortunately, this review is not even worth a single star - what a shame! read more

I am writing this review to express how I felt about my experience at this office. I have to say the only nice this I can say is how great Chantal is. This doesn't reflect on her at all she works the front desk and is nice as you can hope for. My complaint is for the Dr. Licauco. She cancelled my appointment 3 times. Frist time was an insurance issue which was understandable I accepted that and waited until that was straightened out. I then scheduled a second appt. 15 min before my appt. I got a call from Chantel there was an emergency and the dr. couldn't work on me cause there was a death close to her. I was frustrated because I was in so much pain but I understood and reschedules again. The past time I was on my way again about 2 min away and I get a call again now the doctor had the flu. It became very apparent that she didn't not want to work on me. All these weeks of rescheduling she kept telling me to take pain medication she has prescribed. I was taking it every 6 hours per her recommendation and I was starting to get sick from taking so much medicine I had to stop taking it. I then decided to call my insurance and be transferred immediately. I was and its was all taken care of in a matter of 2 days. I am thankful to my New Dentist. I also had to pay this dentist for services and nothing was done was a waste of my money and time. I wouldn't recommend this office to anyone. read more