Excellent communication both sending my watch in for repair and safely receiving it completed. This…read moretime, the repair was covered under their 5 year warranty and we only had a couple months left before it expired, but TWBG was prompt and professional. We appreciate their skill and timeliness. This is the third time we've used them and have no hesitation if we need them again.

Just sold 5 watches to the Watch Buyers Group. They were professional, thorough and honest. I would…read moresell to them again in a heartbeat. Havnt bought from them but I'll be on their site when im looking for my next watch.

Great work, and timely! A true professional. I needed a service and repair on a watch that is very…read moremeaningful to me. Tom did a fantastic job. Thank you man!

Tom is the man! He really is knowledgeable and is extremely skilled in his craft. Thank you for…read morefixing my dial flawlessly and he was gracious enough to clean my band as well. If I can give someone 10 stars, it would be Watch Doc! Thank you and see you again!!!

Absolutely incredible experience at Feldmar Watch Company. From the minute you walk in, you can…read moretell this place is different. Everyone there is welcoming, knowledgeable and genuinely passionate about watches. No pressure, no attitude--just great people who make the entire experience enjoyable. A special thank you to Ben, the Director. Just an awesome guy. He took his time with me, knew his stuff inside and out, and made the whole experience feel personal. You can tell he really cares about his customers and the reputation Feldmar has built. I also have to give a huge shoutout to the watchmakers. They sized my watch perfectly and treated it with the same care and attention they would their own. Those little details matter, especially when you're buying a watch you've been looking forward to. From Ben, to the sales team, to the watchmakers behind the scenes, Feldmar absolutely crushed it. This is how buying a great watch should feel. First-class people, first-class service and an incredible shop. You guys have a customer for life. Thank you!

I have been a customer of Feldmar Watch Company for years. I don't visit often since I typically go…read morein only for repairs, but whenever I do, the service and workmanship truly impress me. I recently came in to add a link to a Hermès Apple Watch I bought for my husband. The band was too small, and Hermès does not offer individual links. I brought in an off-brand link that claimed online to fit, but it didn't. To my surprise, my salesperson, Caleb, was determined to find a solution. He and the watch repair specialist decided to reshape the link and polish the metal to create a perfect match. My husband and I genuinely cannot tell which link was added. The price was extremely reasonable, and Caleb seemed just as happy as we were to achieve a perfect result. I highly recommend Feldmar Watch Company.

Ricky was very helpful and knowledgeable. He took the time to answer my questions and gave me great…read moreinsight while I was looking for a watch. I appreciated his patience and excellent customer service. Highly recommend!

I had a great experience here thanks to Ricky. He helped me get my first Rolex and made the whole…read moreprocess easy and enjoyable. He was friendly, knowledgeable, and always helpful without ever making me feel pressured. They also have a great selection of watches and jewelry, so I'd definitely recommend stopping by if you're looking for something special. I'll absolutely be coming back in the future. Thanks again, Ricky!

Amongst all the "glowing reviews" here is mine - but wait they aren't all glowing - if you go to…read more"not recommended reviews" there are plenty of 1 star reviews - not really fair is it to only have 5 stars showing when clearly people aren't all having the same experience. First of all - I had a bad vibe from the second I walked in - or tried to come in for 2 minutes. I was stuck in the door with a stroller with my toddler in it. The door was extremely heavy and I was attempting to push her through and she got stuck and I kept pushing and it wasn't working. Three grown adults - 2 women and the owner - a man - sat there and watched me struggle and not a single one of them said wow let me help you. I should have taken that as my cue and honestly left. Anyway - aside they can clearly care less for mothers - the owner completely low balled me on my Cartier watch. Yes that's right a Cartier watch for $200. I can get a Michael Kors for less than that. How silly. I was so upset over the door situation and just driving to DTLA with a toddler in general - and he knew that I'm assuming - so he took advantage - and I let him rob me. I did show him online they sell for a lot more than that - and he said well yeah - and still gave me $200...so a Cartier watch is same level as a crappy Michael Kors? Ok! Last but not least - when a man came in to "buy" a Rolex they were all over him like white on rice - having me wait while they bend over backwards. The guy didn't even buy the watch from what I saw - and honestly I can care less. If you are a mother or you aren't buying or selling a Rolex I would stay away. I've never felt so discriminated against quite honestly. I will say, the owner did finally offer to help me with the door as I was leaving - but honestly the damage was already done. I wish I kept my watch and sold it myself online instead of getting swindled.

Kim is an amazing person to buy from . She keeps it real . Her jewelry is the real deal. Been going…read moreto her for 10 years now.

The store owner was very welcoming and heard my story, and offered me a great price for my watch. I…read morewill only do business here. The selection is very great also, for when i come back and buy a watch. The atmosphere felt calm, and the cash was given to me right away. Good business!

Almost "too good to be true" sums it up. None of the watches they advertised were actually…read moreavailable when I arrived, and the pieces they did have were priced thousands above what they listed online. It felt like a textbook bait and switch tactic, which is disappointing for a place claiming to deal in luxury goods. I will give them credit that the watches themselves looked fine, but their advertising practices and overall ethics are seriously questionable. Based on how everything was presented, some of their tactics may raise legal concerns under consumer protection rules.

Love Sam's! Fast, friendly, professional, incredibly skilled…read more I brought in a vintage cluster ring from my grandmother that needed pretty significant resizing from an 8.5 down to a 5, and he did it beautifully without sacrificing any stones. When I went to pick it up, I brought in a watch for servicing and some more jewelry for Cleaning. All of which is completely reasonably priced. I'm really looking forward to having them make a custom piece for me with some loose stones I have. The entire staff is just such a pleasure. I get the impression that regardless of what you bring in, or what you need done- They treat it and you with the same care and respect as they would the Hope diamond. So happy to find a jeweler I can trust!

Had my wedding ring resized here and it came out perfect -- fits exactly right, and the new rhodium…read morecoating looks great. They also handed me a free cold water at both drop-off and pickup, which was very welcome in this heat wave. Really happy with the work. Highly recommend if you're in DTLA.​​​​​​​​​​​​​​​​

I bought a Iwc pilot's watch here and am pleased with the watch and the buying experience. Their…read moreselection and supply of Iwc watches were great! I was surprised to see many popular models in front of my eyes. They sure look better in person! The price I paid wasn't the best but reasonable , compared to other places. The sales lady was very helpful, knowledgeable, and pleasant to deal with. I might go back and shop for new Omega watches!

Been here twice and have had the same terrible experience. First time, I was looking for a certain…read moreOmega which they didn't have that I needed for a Christmas. They could order but wouldn't be in on time which is fine but the second I said no, they walk me out the door like I'm wasting their time. Today, I walk in, don't even make it to the counter and say I'm looking for a brand they don't carry. Instead of even following up with would you be interested in something else or letting me look around. I'm instantly walked outside and told to find it on my own from somewhere else. I would easily drop 5k on a whim if the service was even the slightest pleasant, but I guess I look like a bum.