I have mixed feelings bout Northwest Energy Systems (NES). I used them 3 times, once to install a…read morewater heater (great experience; original review), a second time to repair a gas leak (things went terribly wrong), a third time to investigate this oily burnt foul smell in the kitchen (dissatisfied). PROS + Most of the people at NES are nice. Chris in Sales is professional and easy to work with. Dan, the own, went out of his way to make things right when my gas leak repair went REALLY bad. CONS - When I had a gas leak in the garage, this one technician misdiagnosed and replaced a gas pipe that was not leaking. A few hours after the technician left, I called them to ask to send the technician back as I was still smelling gas in the garage. The receptionist REFUSED to send him back because she did not believe I was still smelling gas. As it turned out, the technician had replaced a line that was not leaking. After spending several hours, the technician finally located where it's really leaking. Unfortunately, this is not the end of my ordeal. They put a temporary hookup so that I can at least use the water heater before they can fix the leak on a later day. Then, the temporary hookup leaked! It was after hours, but I called NES and left a message for the on-call person. I ended up having to call the Cascade Natural Gas emergency line as I did not receive a call back, and Cascade Natural Gas shut off my main gas line. Because of the misdiagnosis and the failure to respond to my after-hour request, Dan, the owner, gave me his personal cell number in case I have difficulty reaching them. - The same technician was sent to my house a couple days ago when I requested to investigate the foul smell I noticed in the kitchen. Ok, the previous time, he was reluctant to investigate the issue any further as he thought he had fixed the leak. This time as well, he was reluctant to do anything. First thing he said was "I don't know what to tell you." So, I asked him to at least check for a gas leak. 10 minutes later he left, and I received a bill for $92.40 ($85 trip charge plus tax). As I requested a service call, I did pay (the entire bill), but I expressed to the office my concerns about this technician's unwillingness to help me TWICE. I am not even calling this technician incompetent, but it's a waste of money at least if he's not willing to help his customers. The office promised me to send someone else in the future. It is my Yelp review policy not to name names to avoid "public shaming." However, if you're considering to hire NES and want to know which technician I'm talking about, please PM me. I can share the information in private. ************************************************************ If you found my review helpful, don't forget to hit "useful" and/or "cool"! It helps other Yelpers. If you liked my review, follow me on Yelp or send me a friending request. Stay safe and healthy and keep Yelping!

I have had great experiences with this company. They have been helpful and friendly. Big shout out…read moreto Mindy and Dan for doing everything so safely during the pandemic. Also very much appreciated that I actually had a scheduled time and a call alerting me to arrival.

Wow!! Wonderful, friendly, professional, tidy, experienced…read moretop notch service. From the first inspection visit, to the heater install to the duct cleaning everyone did an amazing job. Answered every question and concern. Pet friendly crew did absolutely everything right. Can't say enough great things about the experience. If your looking for quality, experience and professionalism look to Marrs. Thank you!!

Joel was fantastic. He explained things throughly and seemed to know his job well. He was very…read morerespectful and let us know what was happening every step of the way. Thank you for keeping my mom warm! :)

We needed a new hot water heater. We spoke with the manager on the telephone. He was excellent and…read moreprovided very good information and a reasonable quote. Also gave excellent guidance on coordinating an electrician for the wiring for our new electric water heater. The scheduling was very prompt. Two plumbers came the next day after the electrician did the wiring. I felt that the cost of the new water heater and installation was very reasonable. My only dissatisfaction was that one of the plumbers was not diligent about proper COVID-19 precautions and often did not wear a mask inside our home. Our water heater is located inside our house. This plumber also used our bathroom without first asking and did not wear his mask. I had to directly request that he kept his mask on. I wanted to let the manager know about this lack of CoVid precautions and left several messages to discuss this, instead of leaving a less than sterling review on Yelp. But he never got back to me.

You can trust Marv's Plumbing…read more My house is 100 years old - and so is the plumbing:) Since I bought the house, I have had drainage issues, basement problems, water main questions, sewage backups and storm water run off that didn't really run off! I've hired countless plumbers to help me. Then, a friend recommended Marvs! Dave came to the rescue, after two of my sump pumps stopped working and I was shop vac-ing water for days. He realized the pumps were not only broken but they were the wrong pumps. He installed new ones as well as alarms so that if the power went out (or for any other reason the pumps stopped working)-- I would know! He was generous with his time and explained what was going on. He sent someone out to check on it the next day. His bill was very reasonable. In this climate, water is a constant threat to our homes and property and we must be proactive. Don't worry, though. Let the experts handle it! Marv's plumbing has the answers for you!

I had Barron install a new 96% efficient furnace and AC system. There were some positives to the…read moreexperience, but there were also several details that left me disappointed, especially considering the cost of a full HVAC installation. The installation team reconnected vents to the master and guest bedrooms and repaired a crushed return line, which I appreciated. However, I noticed the repaired return had multiple unsealed screw holes. While I can seal the visible holes myself with silicone, I have no way of knowing if there are additional leaks on top of the ductwork that I cannot see. More importantly, sealing those penetrations should have been completed as part of the installation. They actually sealed the seams where the old meets the repair. Prior to the installation, we discussed running the refrigerant lines adjacent to the existing HVAC chase. Instead, the lines were run on the opposite side of the hallway and continue through the middle of the laundry room. It's not the end of the world, and the system still functions, but it creates a much bigger challenge to conceal the lines and significantly lowers the ceiling in that area. I was also instructed to pour a concrete pad with minimum dimensions of 18" x 36", so I went above and beyond and poured a 24" x 40" pad to provide extra room. During installation, I was told the actual required dimensions were 36" x 36", which resulted in the installer placing a foam pad over the concrete pad. This could have been avoided with more accurate communication upfront. To bring the new system up to code, two vents needed to penetrate my single-membrane roof. Prior to performing the roof penetrations, Barron informed me that they were not qualified to seal the penetrations. While I appreciate the transparency, this information came only after I had already paid a 50% deposit and committed to the project. This left me responsible for finding and hiring another contractor to complete a very small roofing job. Finding someone willing to take on such a minor project has been frustrating, and two weeks later I am still waiting for the penetrations to be properly sealed. I understand that HVAC contractors may not perform specialized roofing work, but this should have been identified during the estimating process so the project could have been properly planned and coordinated before I committed to the installation. Overall, the equipment appears to be good, and there were aspects of the installation that were done well. However, the lack of communication, attention to detail, and coordination between trades turned what should have been a straightforward HVAC replacement into a frustrating experience.

Per my wife, Barron's website advertises that they can replace knob-and-tube wiring. When she…read moreasked for an estimate, she was told that they cannot do knob-and-tube wiring replacement and to contact an electrical contractor. I would think that an electrical company would be an electrical contractor. Anyway, we will never contact them for ANY electrical work.

I had Clint Defries's at west mechanical in an emergency situation. The art store in my building…read morewas without heat and if cold weather came in it affects the paints. It was during the holidays so a challenge for installation but west mechanical prioritized the install and the tenant was very pleased and thankful. Clint was also excellent in following up himself with not only me but my tenant Danielle as well. Thank you Clint and West Mechanical for efficient service and fair price for the replacement heater.

great service and quality! we recently needed to upgrade…read moreour water heater. they came out. made a recommendation for one that would save us on our monthly bills but also had some rebates we could use. super impressed. would highly recommend

I originally called Clean Air to check out an old scary pellet stove in a house I just purchased…read more They came out and did an inspection, free of charge, and then reasonably said "we can't fix this" (it was super old and rusty and definitely not going to be safe) - and so we discussed options. The guy worked through some different heating options with me, since I wanted to replace the old baseboard heaters. After we settled on a mini split heat pump, he stayed and took some measurements and we came up with a quote on the spot, considering the different pump sizes, brands, and layouts. They then worked with me to get the financing to make it possible. The installation for 2 outdoor units and 3 heads was done in a single day, and then another day for the electrical work to hook up. The crew was very nice and respectful of my space. Unfortunately some control wires got crossed during the installation (so the coolant was going to the wrong unit) and it took me a while to diagnose why the temps were so weird between the two units upstairs. But once I called and asked about it, they came right out and fixed the issue and it's been working great ever since!

Not a customer, but a neighbor of a customer. There was no reason why their van had to be parked on…read morethe sidewalk, but it was. This sidewalk connects two sections of a heavily-used recreational trail, but because it was parked on the sidewalk, people had to walk into the street to get around it. Lots of elders in this neighborhood use that sidewalk for their exercise. There isn't a sidewalk on the other side of the street that people can use instead. I contacted the company via FB to let them know, but got no response. I'd waited an hour before posting here hoping that my FB message would prompt them to move it. Didn't happen. It was parked there for at least an hour before I went to FB. I know who I WON'T be calling for HVAC services. Rude, y'all.

I have used Lynden Sheet Metal for 3 major installations and could NOT be happier with the results…read more They were NOT the cheapest but there price was not out of line. Here is the reason, I started with them. When we moved here in 2021, I called them and 4 of their competitors. LSM and Marrs are the only two that responded. it came down to availability and trust. Trust was from multiple people that I know that gave me a great review and I am really happy i listened to them. Since then, we had them on two additional installs and a couple service calls and they have been consistently top notch. The installs have consisted of mini-splits as well as Heating and Airconditioning units so our experience is not just one type of install. Next will be Gas fireplaces in our home. I HIGHLY recommend them!

We have been using LSM I believe since 2014. We have always been happy with them, until this year…read more There was a new person in training, which we all need to learn, no issues with that, but Every time I look at our fireplace, it's a constant reminder of how it went wrong this time. Somehow the front of the fireplace was damaged when the gas fireplace was cleaned. They didn't say anything about it, and I have really tried not to say anything, to just let it go, but I have decided I just can't use them anymore. If they had just told me about it and made arrangements to have it repaired, I would have respected it and been happy.

Update: Alana, who answered my calls and emails, is amazing…read more Tiera, the CEO, was understating and compassionate. We did reach an amicable resolution to the situation. I'd give them a solid 3.5 for the outstanding customer service, keeping in mind that at the end of the day, their technician did damage the old faucet.

BIG MAHALO to Matt & Doug for putting in our new hot water heater!!! Wow you guys are amazing…read more very fast,professional and super friendly!! Thank you(Mahalo) for your hard work and professionalism!!! Highly recommend this fantastic duo!!