I never really had much of a problem with this currency exchange, but then again I haven't needed to come here very often--only once or twice when I had to get a city sticker and I've waited too long to get it by mail. I stopped in to get plate stickers because I was going to be or of town for a few weeks and we needed to remember them. We got there at 8:54 and headed to the drive-up window. As we were circling the building to the window, we let someone pass us, heading into the currency exchange himself. As I pulled up to the window at 8:54 the blinds were just coming down. So they close at 9, but apparently they don't actually keep to their hours. There was nothing indicating that the drive-through closes earlier. I was really peeved by this; it shows how little they care about customer service. read more

Lawrence Ashland Currency Exchange - The sign at the drive-through window showing their hours, which they do not honor. - Currency Exchange Near Me - Chicago, Illinois

This currency exchange is going downhill. I go there to buy vehicle stickers, registration, getting new car process done here, and money orders, sometimes notarized documents. They been doing good, so they would be a 5 star rated business but what has happened to me over the course of the last few months going here I am not a happy customer. About 4 months ago I went there to apply for title registration and plates for a car I bought and my temporary plate was almost going to expire. I went there knowing from the past that I can get my titling done and don't have to go to secretary of states office which is always a bad experience standing in line in a stuffy room full of people even pre covid never was a positive experience. So I'd pay the convenience fee to get my car taken care of here. This time however, the woman with glasses at the counter says she can't do this because I already payed tax since the car I brought in Indiana. I told her before I was able to get it done here as my old car was brought in Georgia and it was the same thing I had already payed the taxes and the Asian woman that used to work here named Julie was able to take care of it. Suddenly they apparently can't do it anymore here because of covid. Thought with covid they are trying to do very thing remotely so you avoid the facility in the first place (not that I'm scared of covid, but I just don't like having to deal with state and government offices period), not to have more people at the facility when most services can be done online. I was baffled by her statement because to me it was pure hogwash specially after going on here to yelp and seeing another guy was able to get his registrations and new car registered here from around the same time I visited. I just feel like she was refusing me service and if she doesn't know how to do it then she doesn't have to lie to my face. She could say the person who usually does it is not working today or something along the lines of that. But instead she claims they don't do it anymore. I ask her if there's any way I can do it online myself because I figured she just doesn't want to help me and and says she doesn't know. Strange but OK. Being a Saturday in late March and rainy I know I have no luck even getting to a secretary if state office so I went on the website myself and started the process. I was able to finish it online and mail the application and check (you can also pay with card if you like or choose) and boom I saved myself the currency exchange fee!!!! You don't get a yellow plate (that is if you got your car out of state) so while I waited to get my plates I had stored my car at my friend's house so it doesn't get ticketed for expired temporary plates. But wow. This currency exchange doesn't live up to its advertisement. Then the second thing is the cashier steals your money when you pay for money order or anything else. This happened to me on Monday June 27, 2022 at around 6:50pm right before closing time, I came to make a money order and it was for $45. The heavy set Latin woman that works the counter next to the drive through window said its going to be $45.75. I paid her with a $50 bill and 3 quarters ($0.75) so all she had to do was give me $5 (I don't care which denomination as long as it adds up to $5). She gives me 4 $1 bills and hesitates and gives me a quarter with it. I look at my money and her and was going to say something but I didn't because there was another customer next to me and also because it's almost time for them to close and lost $0.75 is not so much. But I was upset because this is not the first time it happened. I had to cancel a money order one time probably about a month ago and it was issued by there currency exchange. I did the stop payment and the process costs only $10 only to have the male, slender with gray hair and always masked, take an extra $40 from my refund. Thought the fee was $10??? So why take an extra $40 off??? My hard earned money. I understand maybe he was overwhelmed with the multi step process of the money order refunding but just like they have sign at bank to count money before leaving window, the currency exchange employee's should count the money before giving it to customers. He immediately disappeared when he saw me counting my money and looking vaguely at it for what he took. I am not God but that's why God Himself is watching over everything and everyone. People who handle money need to be honest and not keep it for themselves when it's not there own money. I understand they get frustrated, overwhelmed and tend to look things but this has happened when the shop wasn't even busy. And I can't say they were in a rush because they weren't. That's why you have to be careful shopping at this currency exchange. I will continue to shop thereafter but will use caution and try paying them in exact amount to prevent theft of my money. read more

came in for a city sticker. in and out in a matter of minutes. the attendant (?) was pleasant and efficient.

If I could give them 10 stars I would! Do not judge a book by its cover!! yes it's a small brick building with nothing special but what is special are the people working inside! The lady that helped me was a doll and super sweet. Also what's special is 2 HUGE things for the city: parking lot in back and a working DRIVE THRU! Don't let the tiny building fool you the drive-thru is fully functional per the employee. Also you can buy single stamps there!!! I hadn't bought a money order in over 2 decades and she reminded me of how to fill it out, thank goodness because I was clueless! So many small things that make this place wonderful! I highly recommend if your in the area to choose this gem! read more

I love this place. Even after I moved quite far I still drive there. I am elderly and really appreciate there services. They are very professional and knowledgable. read more

Clean and in an ok neighborhood during the day. The lobby is small, not a place you want to go if you need to discuss private business through the 4 inch thick glass without your neighbor hearing. This locations owner refuses to cash out-of-state checks. This is my entire reason for using a Currency Exchange!!! When I told him other places do he went back to "check his files". Upon returning he informed me he could not locate me? What? I'm right here? Confusing! I then learned that each Currency exchange is owned by different people who are free to choose different rules. I still can't believe he actually said, "Yeah, that's like something you might want to take to a bank" Thanks buddy... I'll keep that in mind....WHEN I GET ONE! Number one rule in business? Know your customer!!!! People with bank accounts rarely use a Currency Exchange! They have no need! If you want to cash an out-of-state check... either.... get a bank account like my buddy genius thought up or head over to the Currency Exchange on Wilson at the Red line stop. read more

After a confusing visit last night, Santos hooked me up today -- thorough, quick, and easy, he knew exactly what I needed for a city sticker, and made it as cheap as possible for me. read more

Efficient and nice people that work here. Was in and out quick and super helpful. If you need help with Chicago city stickers this is the place to go. read more

Had a great experience at this currency exchange today. The man I worked with really help simplify the process of transferring my title, registration and new plates. I was in and out in about 15-20 minutes. Great customer service!! read more

Really good service here. People who work here are very pleasant. I did a title transfer on my car from Florida to Illinois. Want to give a shout out to Santos! He's very nice and personable. I'll will always come here for my business. read more

Why are they even working for CUSTOMER SERVICE field? May 22 around 7:00-7:30 was suppose to be a quick and harmless stop for mail stamps, and was treated with the utter most disrespect and belittlement for expressing my cluelessness to how to buy mail stamps. Do they sell them by the packs ? Singles ? ... I walked out of there disgusted with how they treated me, despite me being as polite and sorry as possible for not knowing how to go upon my purchase, ("me" the customer being sorry for not knowing how to go upon something i asked help with). The one Asian lady laughed away as her other coworker who I was making the purchase from went on and on; making belittling remarks of how clueless I was to my face ... instead of simply sticking to her job, being patient and explaining the different options to me. Needless to say completely unprofessional. read more

Went to get a document notarized and I was completely disrespected and they refused to service me. The two women working at the window refused to notarized a document for my lawyer who is working on a case out of state because according to them "it's based on their personal judgement". I was met with attitude and disrespect even after explaining the purpose. This is nothing new, other locations notarized with no problem. If this particular location doesn't offer it, that's all that needed to be verbalized politely. I felt like I was discriminated against honestly. read more

I don't know why they have horrible reviews... I called and was treated with respect and patience and even given an address closer as I needed to renew my plate sticker immediately. They gave me the address and informed me it was 24 hours so I wouldn't rush driving to this location in the rain. So for that I rate them 5 star. They went above and beyond with their customer service and this was on the phone! A lot of times, the frustration at these places is caused by people not having proper documentation or understanding policies and protocol. They don't just come up with this on their own many times it is enforced by the state so calm your horses people. Great customer service still exists. read more

This is the second time I have been here to get something notarized. Also the second time that the woman notary was there and not the guy. Last time she refused to notarize something for me. I returned when the guy was there and had absolutely no problem. This time I returned and she immediately began to criticize my documents and express doubts that she wouldn't be able to notarize it. I was about to leave but then she changed her mind and stopped me from leaving. She made me signed a document exactly like my ID. I signed it and then she refused to notarize my document, complained about the ink color, Purple, stating that purple is unscannable. I basically told her she was a liar since I know purple is scannable. I scan hundreds of documents all sorts of colors. So she ruined my document and my evening. if you go in there looking to get something notarized and don't see the guy there, quickly turn around and run! I don't know if this woman just has issues with me or if this is happened repeatedly to anyone else. read more

Best Currency Ever!!! I went to this currency referred by a friend to transfer a title to my name they made it so easy for me, they are very knowledgeable and professional. I highly recommend them. read more

So I visit this place to cash my tax refund check which I have done every year for several years. The first time, I had to give everything but a blood sample, including showing my tax returns, to get approved for this and was told after that, no problem, you're in our system. Smooth sailing the next year. This year, I waited more than 30 days to cash my check. I guess. They won't cash it. Displeased, but no problem really. Except they had already endorsed, and already had me endorse, the check. So where ever I go, they are going to ask, why did some other place not want to take the check and...why should we? This is a treasury check. There is an online system for them to verify the check is good. They did so, they were huddled over the computer for five minutes. Thanks a million for leaving me in a worse position than I was in when I walked in, and basically not really even caring. Now I am sure I'm going to have to request a new check and wait a month. read more

Went here for my city vehicle sticker. They charge a fee to pay with a credit card, then run the transaction as a cash advance so I get socked with a $10 fee by my credit card company. Apparently this is something they choose not to disclose up front. If you need a vehicle sticker, pay cash, or better yet, don't go here and do it online to avoid all the hassle. read more

In my first ever auto registration and title transfer in Chicago they gave me a great service. Actually saved me a lot of time and money. These guys are great! read more

Great customer service. We have been loyal customers for over 10 years and drive all the way from North & Austin to cash my checks, pay bills, get my city stickers, plate stickers and they even helped me get my light service on when I moved. I recommend this place to all my friends and family when they need a service. Keep up the great work guys! read more

this place is the best! i like coming here and paying like $15 to cash a check, that I can cash for free at my bank for free. but i dont like my bank because o'bama says that banks are for suckas... he'em, look at the economy now???? read more