What a wonderful local Cle Elum and Kittitas store. Awesome product selection and super…read moreknowledgeable owner. I really appreciated her excellent advice. I'm disappointed to read some of the reviews dinging them for doing their job during the mask mandate. Everyone can have their own opinions on that, but no one should ding this business for following state law. That's just now fair. This is a solid five (six) star business with kind people who really care.

From the owner: Your Friendly Hometown Gun Shop with an in-store Gunsmith. Offering hunting, shooting and concealed…read morecarry needs. Guns, receivers, components and silencers.

Spot on exceptional quality service and workmanship from an experienced engineer, owner, marksman…read moreand NRA certified instructor and gun safety officer. Novelty Hill Firearms is my first choice for all service.

Marc is a great gunsmith. He is friendly, patient, solution-oriented, and most importantly gets the…read morejob done well and quickly. Highly recommended!

I was in your East Wenatchee Store, when I was standing at the gun counter. I was waiting my turn,…read morewhen a redheaded employee with a beard took a gun from the case went to the computer to check inventory. While he was at the computer he pointed the firearm to his right. He pointed the firearm at me and the customers that who he was helping. I commented that he had just flagged me with a firearm. He shrugged his shoulders and kept on walking. He didn't apologize or say anything. It was the most disrespected i have ever felt in the store. Anyone that is handling firearms, with a trigger lock or not, should know the universal firearm rules. 1. Treat all firearms as loaded and always point in a safe direction. 2. Never point a firearm at anything you don't want to destroy or pay for. 3. Keep your finger indexed until you have sights on target and you have made the decision to fire. 4. Know your backstop and what lies beyond it. Your employee violated universal rules 1,2, 4. I don't know the condition of the firearm. I know that I was looking at the muzzle and that he was pointing toward the other customers and toward the corner of the store. This event occurred at approximately 1315 hours. You can review the camera footage and see what I am talking about. I also spoke to the fishing manager about the incident. I was very upset at the lack of respect. A simple sorry would have sufficed. I have Hunter Education Students that are better at muzzle control then this associate. I recommend he be fired for violating the firearm rules. If he has done it once, I am sure he has done it multiple times. I am not going to let this rest. This is not the way people need to be treated.

Staff in firearms is, at best, mediocre!! Not very knowledgeable! I only buy if I can't find it…read moreelsewhere. Very little ammo selection in store. You have to order ammo many times

I called them in trying to locate an item and they were very helpful. They recommended an online…read moresite to go to.

From the owner: We specialize in customer service, firearms sales, repair and customization. We are family owned…read moreand operated. New and Used Firearms!

Horrible experience. The clowns behind the gun counter are clueless. Some of the worst customer…read moreservice ever. When I spoke to a front end cashier, she said she wasn't surprised at my comments/ concerns. I don't k ow how this business is still around. I've been in numerous locations. Their service, supply, and customer service simply sucks. I'll never go back.

Nice large store, but selection of some basics is very limited. Also they may carry only few of…read moresome items. I always walk away either empty handed or with not enough. It seems like they are afraid that they will sell too much. Typical problem for big businesses run by corporate office.