Bobby as he likes to be called was American Home Shield Warranty's subcontracted company to repair HVAC issues. My claim has been active since April/May (5 Months ago) and all American Home Shield is aware of is a service call. Bobby claims he received authorization to install a new AC system and sent a low-end Payne AC Unit to my house with small dents in it. The unit sat on my grass for three days... Bobby came out and said he ordered the wrong interior parts and would come back the following week.. It has been an additional 2 weeks with no sign of him. I took another day off of work yesterday for him to install and he made another excuse saying his buddy couldn't help him do the install after being advised a week in advance.
Like the other review from 2014 and all the Better Business Bureau reviews, Bobby owes me a $400 deposit he has held onto since 8/3/16 (9 weeks ago) and has made no attempt to let me pick up or meet him for the $400.
He will ignore your calls and text messages. read more