I've never left a negative review before, but I feel morally obligated to share my experience so…read moreothers considering mini-split installations can be warned. From the start, the installation process was riddled with problems. Rather than detailing each issue (which the company would likely try to excuse, as they did every time I raised concerns), I'm posting pictures so you can judge for yourself. I strongly recommend getting everything in writing--many verbal guarantees I received were completely disregarded. For example, instead of floor units in my kids' bedrooms, I was given ceiling units, one of which is positioned so low it practically touches my son while he sleeps. Now, as I'm finishing my basement, I had a friend who works in HVAC assess the mess Earth Tech left behind. He estimated it would take 3-4 days and cost around $3,000 to fix. He also explained the risks associated with their work: pipes joined in the middle are prone to future leaks, especially when unsupported, as stress on the joints increases the likelihood of failure. With so many joints, locating a leak would be nearly impossible. Shockingly, much of the system is held together with duct tape. While this may last through their warranty period, it's clear the entire system was designed to last just long enough to shift the responsibility of repairs onto the customer.

BEWARE! These people were inept or in bad faith or both. Made serious mistakes in the installation…read moreof my Heat Pump that cost me more than twenty thousand dollars.

The initial installation of our heating system was done well and was satisfied at first. However,…read moreabout 11 months later the system began having repeated issues. Heating would be shut off during blistering cold days. This company came out repeatedly (about every other week) insisting it was an electrical problem. Eventually, I called another HVAC company to take a look and they were able to properly diagnose and fix the issue. Turns out it was just a faulty igniter all along. Ended up spending $300 instead of $1500 on new electrical that didn't need to be fixed. Disappointed with the repeated misdiagnosis and wasted time.

Jason and his team helped me to navigate converting two apartments using gas heated forced water to…read moremodern ductless heat pumps. The communication, pricing, quality of installation and systems were all terrific experiences and choices. I will use First Class TinKnocker on my next projects and recommend them to anyone who is looking to upgrade to these systems.

Village came to us in a pinch at 1am on a Saturday for a check on our 15+ year old heater, which…read moredecided to die on us during a cold emergency week. Scott was kind, courteous, and professional, with all fees and costs explained to us up front and with a clear breakdown, with the cheapest to most expensive options, repair of a part vs a whole heating system replacement. He was not able to fix our issue that same night due to a replacement part issue, but obtained the part from a supplier and came to fix our heat on the following Monday. A painless experience all around.

Our AC stopped working (in the dead of summer) and Village Home Services came to the rescue. They…read moreresponded to our originally query super quickly and came to the house fast. In fact for every appointment, they were either on time or early. The issue turned out to be a much bigger fix, but the whole time every person we dealt with was nothing but professional and helpful. Not gonna lie it was expensive, but they laid out all our options for us and we never felt once like we were being taken for a ride. And over a month out from the end of that project, we just received cookies in the mail from them thanking us for using their services. COMPLETELY unexpected, but SO appreciated. Will definitely use them again in the future should we have any issues.

So far so good. They were prompt and here when they promised. No actual work has been done…read more Please feel free to contact me when the job is completed. D. Cz

I've been using Wetherbee for 2 homes over 3 decades. They have always been prompt, reliable,…read moreprofessional, friendly, fair priced and highly competent. They won my business forever when, instead of taking the quickest/easiest route to a burst pipe (through the ceiling), they accessed it through a closet wall. In addition to this service, they have fixed a sink, a leak at the washing machine turn-off, and most recently a shower cartridge causing issues.

In Massachusetts, many plumbing and HVAC companies overcharge by layering unnecessary services…read more First, you're billed for the answering service. Then, someone else shows up just to look at the problem. Finally, a third person provides an appraisal--leaving you with the highest invoice, even for the simplest job. A repair that should cost under $100 in parts can easily end up costing $1,000. On top of that, while they promise a 24-hour response, you can still end up waiting two weeks in the middle of a hot summer for your AC to actually be fixed. But if you call Dave at Alwife Plumbing 617-699-4358, it's a completely different experience. He and his small, professional team handle the job efficiently and on a reasonable budget. Dave often knows exactly what needs to be fixed after just a simple phone call or text message--and he always approaches the work with the happiest, most helpful attitude.

They really need to work on their organization. Lost invoices, don't always show up when expected,…read moredon't call back, damaged historic floors during installation, etc. We will be having another HVAC company review the work they did because we don't trust it was done well! Very expensive project (20g plus!) should be done well! It's been about 1.5 years since they installed two hvac systems. They are still trying to fix the systems and make then work correct. Every time thy are here they damage our walls. The system is still open and unfinished. They have rerouted things and replaced parts galore but it still is terrible. 2/111/19 update I'm happy to post an update. It's taken YEARS to have the system mostly working. Alewife has returned numerous times to try and fix things. 20% of the issues were related to the insulating problem, but that doesn't change the fact that the humidifier was installed incorrectly and had to be uninstalled. (that $1000 piece of equipment is sitting on our basement floor, useless). We removed ALL THE INSULATION and opened up the whole space AGAIN so that alewife could "fix" it all again. Yes the company will return to fix things, but why do we have so many problems with the system all along? Nobody is accepting responsibility for their poor installations.

Owner is rude had a terrible experience working with him. He is arrogant and full of himself and…read moretreated us terribly. Work quality was terrible had to hire another company to fix the issue after they worked on it.

These guys replaced my hot water heater. Very efficient and professional service. Great…read morecommunication. They came when they said they would and left the work area looking clean. I would definitely recommend them.

We lost all heat in December 2018 and have a Viessmann heater. Heatech in Melrose sent a…read moretechnician, Frank, the next day at 7:30 am. He diagnosed the fixed the problem in 2 hours. House is warm again. Frank was very professional and for any issue he was not sure about got excellent back up from his boss on the phone. Really superior work.

Heatech installed a new gas boiler, hot water storage tank, and a lot of PEX tubing in our…read morebasement. The system works very well-- the house is warm, and it's reduced our energy usage by about 40%. (Our old boiler was inefficient and the radiators weren't zoned.) Before the installation, I talked over the design with the Heatech folks (I'm a mechanical engineer), and they were reasonable in dealing with my concerns and if they were bothered by my detailed questions, they didn't show it. They clearly know what they're doing, and the plumbing work they did was beautiful. The guy who recommended them to me said that they "did what they said they would do, pretty much when they said they would." That turned out to be accurate-- they cashed my deposit check in September, but the installation didn't happen until November. That was my only disappointment. Pricewise, big stuff like boilers and water tanks is always more expensive than you'd like it to be, but given the amount of time they spent, and the cost of the hardware, I think I got a reasonable deal. I'd definitely hire them again, but I'd be more clear about when the installation was going to happen before I gave them a deposit.

Downgrading to two stars. I still stand by the initial review (hence the second star) - Hiram did…read morerespond promptly when we were somewhat desperate and cobbled something together that seemed to work. Until it didn't. A few months after the install, all units stopped working after a storm. After months of back-and-forth, he finally realized -- through trial and error - that the boards of all units are fried and need to be replaced. His best guess? "Your condenser probably got hit by lightning" (condenser is on the roof, but we have a lightning rod; there's been no indication otherwise that the building got hit by lightning). A few weeks pass by, some more rain, same thing happens again. Replace all the boards again. "Your condenser keeps getting hit by lightning". A few more weeks, same thing again. By this point a year has passed after the install and we have spent most of that year with our $30,000 mini splits completely non-functional. It's also pretty clear that it's an issue with the install and nothing to do with imaginary lighting. Then Hiram has the audacity to inform us that our one-year contract has expired and now we have to start paying him for repairs, even though this issue started while we were still under contract and has persisted for months because Hiram has simply been unable to fix it. At this point, I was willing to just move on and hire a more competent contractor to fix the issue. That's when we started having other contractors look at the system and realized what a horrendous job Hiram had done. Most egregiously, the wiring had been done incorrectly, creating a huge FIRE HAZARD and potentially exposing our entire household and our neighbors to significant PROPERTY DAMAGE and potentially loss of life. See attached screenshot from assessment. In addition, there have been numerous other issues with the install: - Water repeatedly leaking from the heat pumps into our house when it rains - Exposed lines - Condenser freely standing on the roof, not affixed to anything - Slopily taped line set covers - Sloppily installed water pumps - Overall poor craftsmanship See attached images. We are currently addressing the issues one by one with multiple contractors. To be clear, WE ARE STILL WITHOUT A/C TWO YEARS AFTER THE INSTALL. We only really had it working for ~6 months. Unclear if it's even salvageable. In hindsight, there were also multiple red flags that we overlooked in the beginning, but should have given us pause: - Hiram did not know that Fujitsu is Japanese. How can you not know the country of origin of your main supplier? - He drilled through brick in our apartment without any precautions, filling our entire house with brick dust. He had no idea it's hazardous to breathe in, he didn't even put a mask on himself. Our entire condo was covered in brick dust. We had a 1-year-old kid at the time. - He did not clean up properly after himself, our son ended up with a glass shard in his foot Overall, I would not recommend Hiram's services to anyone. He is polite and responsive, but when push comes to shove, his work is not just poor quality, but outright dangerous. Hiram, before you post some sob response like "I'm just trying to feed my family man", consider this - you put my family, and my neighbors' families at risk because of your incompetence. And you ultimately refused to take responsibility. You should be ashamed of your work and of your character. (Responding to Hiram's response) -- there were no "stories", I was just trying to help you figure out what could be causing this. Yes, you definitely blamed lightning multiple times. I had multiple contractors take a look at it and say the same things. This is not "Mother Nature". This is just a plain bad job.

Thanks god I did not move forward with this guy! It was going to be an unnecessary rip off ‍. After…read morereceiving that response openly confirming that they are 65% more expensive than any other competitor and after reading the poor lady's review on Yelp : "Bb.H", of course I preferred to take my chances with other HVAC technicians with better perspectives and reviews. Thanks "Bb.H" and Thanks Yelp!!