Horrible experience from start to finish. What made it worse was that the esthetician doing my…read morefacial was clearly sick--sniffling and congested the entire time. Shortly after, I ended up getting a cold and a cold sore, and now I'm left with a scar on my lip. My daughter also had a terrible reaction--she broke out badly after her facial. Because of all this, I canceled future appointments for my family, and instead of showing any concern, they charged me a cancellation fee. Customer service and management are worse than the service they provide. As a physician, I take hygiene and safety seriously, and this place completely missed the mark. I will never go back and would not recommend it to anyone.

Lauryn is the BEST!! I would ask for her at either north side or Cary street. I can't say enough…read moreabout her manner and gentleness

Therapist was amazing. Didn't get her name but she had perfect technique and pressure and wiped…read moreaway a really stupid day. I will be back.

From the owner: YY Massage is New Grand Opening Massage and food Massage in the town . For both Man and women ! It…read moreon promotion period . 10 off for all new customer.

This was one of the BEST massages I have ever gotten (and I've gotten quite a variety over the past…read more20 years or so). Definitely therapeutic and deep-tissue. "Anna" put her all into it!! There were a couple of times I could tell she got up on the table (kneeling?), for leverage. I received a full body massage, but the majority of the time was spent on my poor back (thankfully, bc I needed it). There were even hot stones towards the end and then a moist hot towel to get some of the oil off. Highly recommend; I'll definitely return.

Masseuses here will walk on your back. Noticed the ceiling rods in each room. They're really good…read moreat it if you are looking for more of a deep tissue. And if you can't take that much pressure they can do a nice gentle massage as well. I've come here so many times for years and always forget to have them punch my card for the eventual free/discount massage, but doesn't matter...they gave me a gift certificate for a free one for Christmas. They are very sweet ladies and always try to load me up with candy and water as I'm leaving (the candy for my kids). They take walk-ins, which I love as I have a crazy schedule with my kids and work and never know when I'll have time. And they're open until 10pm which is also amazing. I love getting a massage here. I've had massages at many different places: red door (before they closed at which I've had best and worst), a chiropractor masseur, massage envy (only dug into my shoulder blades lots of pain there). I prefer a little more pressure myself, but I don't like to be in pain. I like the tension release I get here.

I desperately needed a foot massage after a long work week. I was able to book online for a same…read moreday massage. The massage was great! The space was clean and everyone was very professional. The price was also great compared to other places. I will definitely be back for another massage.

Had a wonderful 60min massage. The pressure was perfect, she incorporated a little stretching which…read morei love. There was just a little snafu when she double charged me prior to the visit- they did catch it immediately but i guess couldn't figure out how to fix it so the manager had to come in and process the refund when i was finished. A small inconvenience but otherwise a good experience, i will certainly be back for a longer massage!

professional, friendly and reasonably priced. great experience with both staff members. highly…read morerecommend.

I'm an old man with stiff shoulders and neck. Nancy was able to massage away all the stiffness i…read morehad. I will be a regular customer from now on.

This facility is very clean, easily accessible, private and in a great location. The atmosphere is…read morewonderful, cozy and inviting. The deep massage is very thorough and relaxing. The only discomfort I felt is when she was working out a knot I had in my back. Afterwards, I feel amazingly well. Much of my joint pain has subsided as well. I highly recommend Harmany Spa.

I called to see if they accepted walk-in's, and she said no but I could make an appointment. I made…read morean appointment for an hour and a half from that time, knowing it was a trek away from my hotel and that it would be cutting it close to catch my flight. 30mins later after I had made plans to get food near the location she called and said something about coming in early. I called back two times to let her know I would be in at 4 only, as I had made meal plans in the meantime. Both times, it went to voicemail and the "voicemail had not been set up yet" was the message received. I showed up 5mins before my appointment, hauling my suitcase and backpack up the long flight of stairs. As I enter she says "oh no! I called you, i said you come in early!" I told her I called her back two times, but she didn't care. I asked if she could still honor the appointment and she said no. Waste of uber ride, waste of time... highly suggest not making an appointment here as they won't honor the appointment anyway.

First time going here was for a much needed massage for my birthday. Deya was so great and very…read moreknowledgeable!! I will definitely be back!

Hands down one of the best places for massages and facials I've ever been to!!! 1) You don't tip!…read moreThis never happens! Every establishment especially restaurants and fast food give you the option to tip. Not this place! 2) So easy to make the appointment online. Straightforward and manageable. 3) Street parking around the building was easy to find. 4). The place was quaint and peaceful. And it smelled relaxing and welcoming!! The staff were so kind and knew their stuff! I had a massage with Kendall and she was amazing!!! I wish I had more than an hour session because it was perfect. Moderate pressure and made the whole experience so relaxing- I had the hot stones and towels which made the whole experience so much better. Next, I had a facial with Maricela. She listened to my concerns and knew exactly what to do with my poor dehydrated face! All the products she used felt so fresh and clean and smelled so good! She did such a great job that I must've fallen asleep from being so relaxed! Kendall and Maricela did such an amazing job! Everything was perfect! I highly recommend them to anyone looking for a healing touch and walking away feeling rejuvenated!

I recently moved to Richmond & was immediately trying out places for massages. I loved my previous…read moremassage place & needed something accommodating for my chronic illnesses & with enough availability. I looooove Divine Spark!! Their prices have recently increased to $100+ for an hour session, but honestly, that's more than worth it. I have had nothing but wonderful experiences here & I'm so glad my chronic pain can be treated in my new city.

Awesome experience with Alpha! His magic hands will relax and unwind those tired, achy muscles…read moreall over. 10/10.

I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Wonderful massage therapy services. The reception area has a variety of products for sale and is a…read morepeaceful, clean space to unwind before your massage. The whole facility was very tastefully decorated, and warm and inviting. The restroom was very well appointed with actual little towels rather than paper towels. The massage rooms are peaceful. The tables are warm and the linens soft and clean. They have a variety of massages. The hot stones are wonderful to loosen tight muscles. I have booked with several different massage therapists over the years and have not been disappointed. The whole experience is rejuvenating. This is a great place to book your next massage.

Been here a couple of times over the past few months when down in RVA and not disappointed. My…read morefirst visit was a full massage with Jenna and it was so relaxing and I think I fell asleep within the first 20 minutes, which for me signifies a great salon and I was pleased. Today, I had reflexology by Stefanie and it was dreamy. It's so interesting how points on one's feet can be felt in various body parts/organs. Massage pressure is personalized and she was right on target as well as the manipulation of my feet was executed with care and gently. Stefanie has excellent customer service and she explains things as she moves around the feet however also periods of quietness for solitude or in my case a snooze. My experience at RESOLVE on both occasions SUPERB. Highly recommend‼

I really wanted to leave a positive review for Resolve Body Works because there were genuinely…read moreparts of my experience that I loved, but unfortunately the lack of communication afterward has left me extremely disappointed. I booked and paid for a sports massage knowing that every massage therapist has their own techniques and style. I want to be very clear that I have absolutely nothing negative to say about my therapist as a person. She was great - really cool, easy to talk to, and our conversation made the experience incredibly comfortable. The atmosphere itself was also outstanding. The space was welcoming, relaxing, and somewhere I initially planned on returning to, which is why I had already scheduled another appointment. That being said, these services aren't cheap, and I booked this massage for a very specific reason. I'm at the end of a long training block and preparing to run a 100-mile race. My goal was to loosen everything up, get some deeper tissue work done, and give my body the best chance possible to feel refreshed heading into the start line. Unfortunately, the massage felt much more like a relaxation massage than the deeper sports/deep-tissue work I was expecting. Afterward, I didn't notice any difference in the specific areas I had hoped to have targeted. I completely understand that techniques vary between therapists, and sometimes a service simply isn't the right fit. That alone would not have prompted me to leave a negative review. What has been most disappointing is what happened afterward. I reached out to Resolve Body Works multiple times to explain my experience and give them an opportunity to address it. I sent a text, an email, and a message through Instagram, and I also attempted to call the business. It has now been about a week, and I have received no response at all. I wasn't looking to attack anyone or blame my therapist. I simply wanted to communicate that I had paid a significant amount for a specific service and walked away feeling like I hadn't received the type of treatment I booked. I would have appreciated even a simple acknowledgment or conversation about it. Because I never heard back, I ultimately canceled my next appointment. That's genuinely a shame because the atmosphere was fantastic, I really liked my therapist, and I would have been open to returning and trying something different had someone simply communicated with me. Ultimately, the massage itself may have just been a mismatch between what I needed and the technique provided. I can understand that. What I have a much harder time understanding is reaching out through four different methods and receiving no response whatsoever. For the amount these services cost, communication and customer care should be part of the experience. Unfortunately, I walked away feeling like I spent a pretty penny on something that didn't meet my needs and then was completely ignored when I tried to address it.