I had just bought a house in Willoughby. The only things in the house were 2 couches, dining room…read moreset, a mattress and dresser. Not a whole lot to be in the way. Also have 2 dogs and a cat that I had taken outside so not to be in the way either. 3 women showed up, got to work right away. Whomever did the master bathroom did an exceptional job. The rest of the house left a lot to be desired. The fridge shelves were done but not the door shelves. The oven top still had a bunch of stuff all over it that was able to be wiped up with a paper towel by myself. Inside the oven wasn't even touched. And this is after you tell the client that they have to spray oven cleaner for your workers. The second bathroom still had dust over the light fixture. "Remove build up" as listed on the website wasn't removed at all. Toilet wasn't even touched. Windows are double hung so they are very easy to pop open and take care of, but they weren't even touched. Same with the tracks of the windows and the tracks of the sliding doors. The bar in the lower level is still sticky like it wasn't even done. The center area of the floor was good but it was like they just pushed the dust and dirt to the corner. The vents are still dusty. The cabinets weren't done. I asked for a move in special, and was told that I had to add on "inside the fridge," "inside the cabinets," and "inside the oven" when I was called about them having to cancel our Friday appointment and move it to Wednesday. After reviewing the website, it turns out all those thing I was told to add on were actually part of the move in special. It took them 3 hours to not complete the job. We waited to move everything in to our new home just so it would be easier cleaning for them. This whole order cost me $451.

I have used this company for about 2 decades. They generally come with a crew of three and they…read moreclean my house. Their cleaning staff are well trained on the methods that the company has found to best clean areas. I love that the crew is efficient and also always quite cordial! I would recommend this service.

Ashley did a great job. She was professional, personable, and worked very hard to meet the…read morerequirements. We were impressed with Ashley and we've been impressed with JAC. Great communication and follow up. Highly recommend!

Unfortunately, my experience with this JAC cleaning company was extremely disappointing and…read moreultimately very costly. The cleaners arrived late and did not come prepared with several basic cleaning supplies needed to complete the deep clean. They did not have paper towels, glass cleaner, Murphy Oil Soap, or the appropriate stove-cleaning products. Because I was already going to the store, I offered to purchase the missing supplies so they could continue working. Throughout the cleaning, there were multiple smoke breaks and a lunch break, and toward the end, the cleaners appeared rushed. They told me they needed to leave for another cleaning job and were concerned that their boss would fire them if they were late. More importantly, while cleaning my stove, one of the cleaners removed the numbers/markings from the controls. She called me afterward and acknowledged what had happened. The damage resulted in me having to replace the stove at a cost of approximately $640. There were also several areas that were not completed as expected for the deep cleaning. The inside of light fixtures, closets, refrigerator, top of the refrigerator, washer,dryer and other areas were left uncleaned. I was also told they would not be able to mop one of the rooms in the basement. Before booking, I specifically discussed cleaning the window sills with Jade and was told they were included in the deep clean. When the cleaners were rushing out ,they told me they would not clean them. The boss told them "no" they've been there long enough. They need to leave. Jade later acknowledged that there had been a misunderstanding regarding what was included. She took full responsibility for it indicating that sometimes her understanding about things are different and she does remember that conversation. she also indicated that she will change her wording so that it's not confusing customers The owner kept insisting that Jade would've never said that to me again to make me be wrong when I was 100% right. Veve. Because the property was scheduled to be rented the following day, I ultimately had to hire another cleaner to return the next day and complete the job. I contacted both Jade and the owner in an effort to resolve the situation privately. Unfortunately, my conversation with the owner was extremely unprofessional. Rather than focusing on resolving the damage and incomplete cleaning, the conversation became confrontational, and I was told that because he did not like the way I was speaking to him, he would not do anything for me. I gave the company an opportunity to address the damaged stove and the incomplete deep clean, but the owner has declined to reimburse me for the stove or provide any refund for the portions of the cleaning that were not completed. He actually said that I have to be nuts to think that he was gonna pay for the stove. I understand that misunderstandings can happen, and I would have preferred to resolve this directly with the company. However, having to purchase cleaning supplies myself, hire another cleaner the following day, and replace a stove damaged during the cleaning made this a very disappointing and expensive experience. I would not use this company. Please read prior reviews on the lowest scale. All the stories are starting to sound very similar. Overall, the cleaners did have a nice personality and Jade was phenomenal to work with at the end of the day. The owner was very difficult and only seen it his way.

Carpet Cleaning was professional and well done. We can see the difference in the carpet as well as…read morethe furniture set. It is a little pricey, but worth the money.

Excellent job on cleaning two loveseats! Quick appointment time, as well. Todd was very…read moreprofessional.

We have been searching for a cleaning service for quite some time, We were getting older and…read moreneeded help maintaining our house. We found the perfect match! A married couple who were efficient, trustworthy and dependable. We found Tina and Steve. Our wooden floors never looked so good! Tina is a perfectionist and treats everything in our house as though every item were precious. This couple really work well together. They are very punctual and begin their tasks knowing what has to be done. If you want someone to clean your home with great care. Tina and Steve will certainly meet all your expectations. Charlie A 4/25/2024

Very happy with the service. My house is beautifully cleaned every time. They are very reliable…read moreand friendly. I have used them for over ten years and have always been happy with the results! This is good value for the service.

TruCleans has been cleaning our home monthly for about two years now. We're so happy with their…read moreservices. Their employees a polite and efficient, we've never had any concerns about someone from their org coming into our home whether we're here or away. Even our dogs love them! The price is right for us and we look forward to this service every month.

Absolutely horrible. Was charged for extra time for the bathroom ($55),and it didn't even look…read moretouched. Worked with customer service they sent another team out to redo missed spots. I asked for a refund for the additional time because I feel like it was not utilized. They also sent pics and the crew was wearing their shoes on my carpet. Completely unprofessional. I will not be using this service again and will be leaving reviews on every possible platform as they also refused to refund me. My apartment is less than 1000 sq foot. This is horrible. Windows weren't even touched. I even left $40 cash on the table for a tip. Over $250 for horrible service. Wouldn't recommend! Looks like everything was just quickly cleaned and wiped down.

we had a house that had major construction that needed a DEEP deep clean…read more Chastity did an outstanding job. She worked in kinda tough conditions- around other workers & I had fallen ill & could not help. As for value- amazing!

I've used this service multiple times for whole house cleaning. Quality cleaning, totally…read moredependable, always prepared, friendly and professional. always does a great job with our hardwood floors. Great pricing!

Cheri and her team did a great job on hard to hit areas such as windows, blinds & baseboards…read more Friendly, prompt, efficient, and fair with price. I highly recommend.

Great job guys! Thank you! Everything was done as promised... I hate cleaning... Lol... Integrity…read morecleaners got the job done!

We hired Desha Howard for "move-in" cleaning services. She started off by giving me a quote for…read morecleaning a 3bd 1bath house for $135 (see attached photo). I had explained that the stove really needed attention because it was filthy from the previous owner. We then had to change the appointment time we scheduled, and Desha seemed to understand and was accommodating. We appreciated that. Additionally, when she did the work, the house looked great! She definitely cleaned it well. So well, that we even gave her extra money as a thank you for such a great job and for us changing the appointment time. Fast forward a few weeks, we wanted to use her services for another house. This house is the same size with same number of bedrooms and bathrooms. This time, it's $135 but she wouldn't be cleaning the stove because we said we were planning on replace that. I was confused. Wait, last time it was $135 with the stove and this time it's excluding an appliance? I told her this doesn't make sense and showed her the quote from yelp from before. She said that I had told her the refrigerator didn't really need to be cleaned so she cut her price last time. My yelp message clearly does not show that conversation. Additionally, she said she saw the refrigerator wasn't dirty, and so she lowered her price on that house. Problem is, this isn't true because she didn't see the refrigerator in advance before she sent us the quote. After sending her the message attached, she then proceeded to call and literally yell at us for being "confused!" Desha told us we're lucky because normally she charges $190 overall and extra fees for each appliance.... Well, after listening to her go off on us for long enough, I tried to calmly explain my point. She yelled at me again saying, "My price is my price and I'm not going to go back and forth with you!" As she continued to shout at me, I causally said thank you for her previous work, as she continued to talk over me, and ended our call. I am just shocked she thinks a repeated customer (who would have brought her house after house as part of a business) would be the person she should try and manipulate. Sad because her service wasn't bad at all, her attitude is and her random pricing is. I've attached photos so everyone can see how nice we were and how out of line she is. I don't recommend people use her services until she can establish a price menu and change her attitude towards her customers. April 26th 7:15pm: Desha responded to our review with some pretty baseless statements. First, the refrigerator was not discussed over the phone. Ever. The first time I ever spoke with Desha on the phone was Sunday April 7th (same date we originally scheduled her services). However, her quote is clearly from March 19th (see the photo). Secondly, she's not charging the same price when she excludes appliances she originally agreed to clean for that price just a few weeks prior. That's called raising your prices... which, for or the record, is fine but not when you pretend you didn't raise them and you gave me a phantom discount on the previous service. That leads me to Thirdly, the idea we ever raised our voices is laughable. We answered with "Hello" and she started in on us immediately. Not once was I allowed to say a word as she continued to yell at me over the phone about how she isn't going to go back and forth with me. Yet, if she would have actually listened, I probably could have just understood her point of view. Clearly her anger got the best of her. Too bad for her. I'm not out to destroy any businesses since I run one. Shortly after posting this review due to her irate behavior, she sent us the passive aggressive text messages (now attached via photos): "Thanks for the great review!" And "Find something else to do with your time please!" Well this is a good use of my time Desha. To make sure you do a better job with communication, not lie about me raising my voice, and so you don't lose out on more customers.

R&D's Always Cleaning have cleaned my apartment three times, and each time I have been extremely…read moreimpressed by the thoroughness, attention to detail, and professionalism of the services they have provided. After they clean, my apartment feels like a totally refreshed space! They are attentive to any special concerns or requests. For example, my shower curtain needed replacement, and they took the time to remove the old one and install the new one I had purchased. In addition, they provide their services in a very efficient manner (only about an hour for a very comprehensive cleaning of my apartment). I am so happy to support such an excellent local business, and look forward to supporting this business in the future. The business is very communicative and responsive to client questions regarding scheduling, and they consistently provide an invoice for their services. Thank you, R&D's Always Cleaning!