1. Orion Medical Supply

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    Vancouver, WA

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    Orion Medical Supply

    5.0 (2 reviews)

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    6 years ago

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    10 years ago

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    Norco Medical - Vancouver

    Norco Medical - Vancouver

    2.3
    (29 reviews)
    2.1 mi

    Medical supply stores are in short supply so we don't have much choice. I came in the store on a…read moreThursday afternoon to pick up a walker for a friend and stood waiting for 15 minutes while several staff members were visible in the office with 3 people waiting to be helped. A woman came to me "do you need help", I had to say "why do you think I'm standing here?" My friend had been called that her walker was ready to be picked up. When I gave them her name it wasn't ready.

    BEWARE! My husband picked up his new CPAP machine and was…read moresent home with no replacement supplies. I called a few times and was told he was not eligible for extra supplies for three months even though he wasn't given enough to last. Fortunately I am a long time CPAP user and own a NuWave cleaner. A week before he was eligible for replacement supplies I called to order and was told to set up a patient portal, where I also placed the order. When the supplies failed to arrive I called and was told I would get a call back from their distribution center. This never happened. I called the doctor to have our prescription transferred and was told that they frequently get complaints from patients about Norco. There are other local CPAP suppliers (RS Medical) in Vancouver but they've been unable to obtain a contact from Medicare or UHC. So I also called and complained to my insurance providers. I'm a retired home health nurse and I have never experienced such horrible customer service from the many supply companies that I have worked with over the years.

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    Norco Medical, Vancouver

    Orion Medical Supply - medicalsupplies - Updated July 2026

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