In the time of crisis, Orion came to the rescue. After going to multiple convenience stores and…read morepharmacy spots, Orion was the only place lucky enough to get new shipment of N95 masks. My mom visiting from the Bay Area had a mission and that was to buy as many masks as possible to redistribute back to her friends and Hong Kong. Back in the Bay Area, EVERYWHERE was temporarily sold out. I called prior to coming in and the kind lady said she just got some in stock. My mom managed to get a case of masks and she is now one happy mommy :) I'm amazed at how clean the place was and the great customer service they provided. It was my first time coming in a medical supply place so I had no clue whether I had to be a professional or need any special license. If I ever needed anything medical I'd be sure to come back here again!

I've never been into a medical supply store before, so at first I thought I might have to have a…read moreprescription. This wasn't the case, so that was nice. I needed a boot for a foot injury, but sadly I had been having trouble with my new insurance company, so while waiting to get my insurance card and make a doctor's appointment, I figured I'd get a boot to alleviate my foot pain. The woman I worked with was incredibly helpful and amazing. She let me try on several boots, and when I decided I didn't one that comes up to your shin, she helped me find an ankle height boot. They didn't have any in stock, so she called four different places around Vancouver (something I was more than happy to do myself). But hey, I won't complain about the extra help! No one around had any, so we looked through catalogs together until I found the right one. She was honest and said it would take a week to arrive, and with foot pain, a week is a long time. She was able to get it express ordered, obviously at an extra fee, but even the extra cost wasn't a lot. They don't bill your insurance anyway, so I was able to get my boot within three days. I was very impressed and would definitely recommend Orion to anyone who needs medical supplies.

The girls here are helpful and do the best they can to help you to find what you need. A lot of…read morethings they can order online just need to let them know ahead of time. Give them a call if you need to find out if an item is in stock or needs to be ordered. I

called this place for work( a large Medical hospital on pill hill) for a mayo stand. I was told…read morethat "no one including us sell Mayo stands if they existed" needless to say I went else where for a typical and standard medical device. how do you not know what a mayo stand is and then proceed to talk at me for two and a half min how I should not be calling?

Staff is friendly and helpful. I had the pleasure of speaking with Jasmine, a pharmacy technician,…read moreover the phone on two occasions. Each time, she was not only pleasant but also went above and beyond to ensure that my time-sensitive prescription was filled and mailed for next-day delivery. It is clear that jasmine takes great pride in her work and is truly an asset to your organization. Highly recommend this pharmacy

I use this pharmacy, but you can't go inside. You have to call from your car and wait in your car…read morefor them to bring your prescriptions. There's no browsing of any kind in the store because they won't let you in. I do like the people there, but it's kind of a hassle.

ALL staff are super great and helpful literally ALL. Butttttt Connie is always super welcoming and…read moreloving. It's always a pleasure to have Connie greet me. Connie usually is doing important stuff in the back but definitely is a multitasker working all areas as needed. Connie will recommended some good strains if your stumped on what to buy. Fun fact: Connie can 9times out of 10 recommend you a good a$$ show to watch with your purchase !!! Alsoooooooooooo Xandie is pretty bad a$$ as well. It's always a ball of fun when their servicing me honestly Sincerely Q

Karina is outstanding! Very knowledgeable and friendly. I had an issue with a product and she was…read moreable to help me no worries. I really like the Friday specials too on the easy oz. And there is always cool stickers and merch. Will definitely keep coming in!

Cool shop and kind staff, but not entirely helpful and ultimately left me annoyed. I purchased a…read morepipe, not realizing it didn't have a carb hole by design. No clue how to use that, so I returned to see if I could get a usable pipe (a couple days later after I realized). No dice. Im bummed. Partially my fault, but letting the customer know what they're purchasing would be an improvement.

Amy helped me and my boyfriend replace my favorite piece today! They went above and beyond and…read morecalled a sister location to check on stock for us. Made bong shopping even more pleasant.

My daughter's over head lift came from there. It has a track the width of the room and of course…read morethe lift ,lifts her up and puts in bed, or her wheelchair. I am very pleased with it. Jean Bugbee

Just bought my second Mobility Scooter from these guys. They were so welcoming and so friendly that…read moreI enjoy coming here. The scooter I bought today was a heavy duty one and it should serve my purpose as well. Again, the person that helped me seem to be the owner. And she was wonderful. I enjoy doing business with her! I'm sure I will be back again for my Mobility needs.

It took 3 months for the repairs to be made on my husband's wheel chair resulting in his loss of…read moreability to walk, onset of edema that is still here a year and a half later and his needing new braces for his post polio legs. They tell me repairs take that long. I've never experienced this type of delay before with any other company. Since we are still dealing with the ramifications of all this I tried to place a formal complaint, but they have not called me back, which somehow is not surprising. Our lives have totally changed because of how long this took, days are spent at home, we can't just go out easily anymore because the edema can prevent him from being able to get into his braces while we wait for modifications on them. Poor management has ramifications on people. It breaks my heart that my charming and social husband is kept home so much because of all this. And they don't even want to know or talk to us about it.

It's very rare that I can give any kind of good rating to a medical company so that should really…read morespeak to the quality of the customer service and support that this company provides. NSM was actually the second DME vendor I was referred to when trying to obtain insurance approval for a safe sleep bed for one of my family members. The first DME company would only submit my request if I had very specific documents from very specific providers and after 7 months of back and forth with no insurance submission, it became clear that we just weren't going to get anywhere with them. I contacted NSM and they jumped into action quickly. They were very clear about what was required by my insurer, even going so far as to provide me with documentation from my insurer about their coverage for safe sleep beds. With that documentation, I was able to go to my family member's doctor and have them draft a letter tailored to what information was needed and we ended up getting the bed approved within two weeks on the FIRST TRY. Now if you've ever gone about getting insurance to cover a spendy DME item, you know this is an abnormality because it's usually a case of appeals and denials for months before approval. I was SO excited to hear of the approval and after a little over a month of waiting, the bed was delivered and set up today and is perfect for my family's needs. Cynthia and Summer were both incredible with communication every step of the way and Cristian and Zane who delivered the bed were personable and friendly. Overall, we had a great experience with NSM and would prioritize using them again in the future for any additional DME needs.

Good service good prices. Better than before…read more Looking forward to seeing them in their bigger building at the corner.

Spectacular people to do business with!! I am so happy I found this location. No bueno at the…read moreAlberta St location!