Living next to a woods/swamp, we have critters. Unfortunately, we had them in the attic: Mice, chipmunks, squirrels?. Last year, we paid Orkin approx 3k to seal the house and trap what had gotten in the attic. It worked, we were critter free for six months. In June we called Orkin back as their work had a warranty. 3 times they sent someone out to 'check' it, telling me they would send yet a 4th guy (over a 5 month period). Following a just OWN IT discussion, they sent Jake and Hunter who actually did something to reseal the house. Jake and Hunter were great. They didn't offer excuses, or suggest another team needed to come out. They got to work. They Owned It! They were fantastic! Thanks to Jake and Hunter, I'm looking forward to a critter free winter. So 5 stars to Jake and Hunter. 2 stars to Orkin in general for all the BS. read more

Would give a 0 if I could. Called to get rid of Mice and Bats in the attic. One month later and finding mice in other areas of the house because all they did was seal them into the house. All they care about is upselling and we paid for everything including removing old soiled insulation and putting in new and didn't even do everything that we paid for. CALL A LOCAL PEST CONTROL COMPANY! read more

I'd like to add one item that I didn't mention earlier, while the main issue we were dealing with was rodents I mentioned to Orkin that we also has been seeing some moths lately and they identified them as 'Indian Meal Moths' which are an invasive species in North America and are becoming a common pest issue. Orkin advised us to get rid of all potential food sources (mainly grains and cereals) or seal them in plastic containers, but they indicated they could also spray for them in cupboards where they were prevalent. That was included in their total price agreed upon, they did not charge extra for it-to their credit. But the spray was really ineffective getting rid of the moths. After a couple of months we were still seeing them (we'd already tossed old cereal boxes and/or packaged them in sealed plastic containers). I did some internet research on this pest and several sites recommended using pheromone traps-it's a cardboard triangular shaped box that gives off a pheromone which attracts the male moths and there is glue on the inside surfaces which traps them. I ordered some of these through the internet, placed them and within 5-6 weeks the moths had disappeared. It's not an instant fix, because it only captures/kills the males and eventually the population disappears from lack of breeding-but it works. Since we were not charged for the Orkin spray I can't complain too much, but once again the technology they use is not as good as what is available if you do a little research online and try the best recommended methods. Orkin are supposed to be the experts in pest control, if customers are finding better information doing internet research on their own what does that tell you? They need to up their game and improve their technology, or they'll be out of business soon. read more

Bed bug issue in a recliner. We wrapped the recliner (both the back and the bottom) in tarps and disposed of it. We had not seen bed bugs anywhere except in that area, and the recliner was removed from the house directly out through the doorwall in that room. So, David from Orkin arrives, and after showing him exactly where the recliner had been, what does he do? Stands on the carpet in that area, so that he can possibly track bugs throughout my house when he leaves. What does he expect in preparation? He said we needed to, throughout the ENTIRE house, remove every item from every bookcase, closet, and cupboard, cleaning them and then removing them from our home. To where? That's MY problem to figure out. He even admitted that moving things from that room would most likely spread the problem into other areas of the house, IF the bed bugs had spread into other things in that room. He came across to the 3 of us adults in my house as rude, cocky, arrogant, and absurd. His method most likely would work, but how many people have the ability to empty everything in their house out of the house to somewhere else? Being I said that his suggestion was not possible, he never performed the inspection and just left, with our blessing to do so. After him standing on the carpet where the recliner had been, I certainly would not have allowed him to traipse through the rest of my home, possibly propagating the problem throughout my home. Worst service technician of any kind I have ever encountered, and that is over more than a 50 year period! read more

They do not honor their services or products after 4 months of them coming out i still have a bad issue the management is very rude and don't return calls read more

They came out, put traps up and took the full amount. Said they'd be back in 2 weeks to get the traps. It's been 6 weeks. No answer, no response at all and their voicemail is full! Terrible place! Regret using them!! read more