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    Orkin

    2.5 (8 reviews)
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    Terminix

    Terminix

    (33 reviews)

    My biggest recommendation: schedule Saturday service; and technicians are very variable: ask for a…read morerefund at the first sign your technician might be flaky. Two stars for awful service but willingness to refund my money. I made 4 appointments with Terminix: the first two were for the initial treatment and the latter two for followup. The first day, 12-5 pm time slot, the technician came, "knocked" (but didn't ring the doorbell), left a message on the door and left. I was home and didn't hear anything -- when I called the phone line, the customer service rep was nice, and when she got in touch with the manager & technician they promised he had knocked really hard. I rescheduled: The second appointment was for a Saturday: Newton was prompt, professional, and did a great job. He explained that he does a lot of the region on weekends (instead of the usual tech). I saw a few bugs still around and so made a followup appointment (for a Thursday, the usual tech) a few weeks later. When I called the morning of to verify the appointment, it had been moved to Friday without informing me! The customer service rep was very helpful and moved it back to Thursday (at 5). Late that afternoon, the technician called me to apologize, he had a meeting and wouldn't be making the appointment, which shouldn't have been able to be scheduled anyway. At this point, I was willing to give the company and the tech the benefit of the doubt, the excuses were plausible. I rescheduled the followup for the next week, Thursday 5-7pm. Confirmed the appointment the morning of. No show. No note, and no excuse. I called at 630, 645, 650, and after 7 to see if the appointment was still on (it was), if the technician could be reached (he couldn't). At 6.50 they tried to call the service manager (not available). The customer service reps were doing a great job, very polite, and making a valiant effort. One or two was clearly somewhat dismayed at the no-show and inability to reach anyone at the office. At 7:10 I decided he wasn't going to show. The rep told me messages had been left for the service manager, and I should hear from him in 24hrs (didn't happen). I called today (2 business days, 4 calendar days) later. The manager was polite, apologetic, offered a discount, and was willing to refund my money when asked (+1 star). He was out of town, hence the lack of phone call - the message got lost apparently. All in all, great to work with on the phone, decent manager, great Saturday technician, not so great regular technician in my area.

    Doesn't listen to what you tell them. Wants to fit you into their way of doing things rather than…read morelistening and responding to your individual needs. I called the 800 number. They told me they would send somebody out to do an estimate. I told them that was not satisfactory. I had to drive 90 minutes to get down to the house and that I needed one and done, not give me an estimate and then meet a second time to solve the problem. They told me that they would have the local office call me between 5 and 7PM that night to address my needs. That never happened. The next morning I received a phone call and text from a tech telling me they were on their way to the property and would meet me there in 30 minutes. I messaged back and told them, No. I then told them what I had already told the 800 number. I described the situation and what I needed. Squirrels had gotten into the roof of the sunroom addition. I needed the squirrels removed and however they had gained access blocked so they could not re-enter. The tech immediately started telling me how they can't have anything to do with going up on a roof. They spent more time telling me what they couldn't do then telling me how they could help. Never again will I call Terminix.

    All Star Pest Management

    All Star Pest Management

    (16 reviews)

    We discovered a basketball-sized hornets's nest in a shrub next to our front porch. It was very…read moreactive and the hornets were extremely aggressive. My husband was stung by one, and he said it was like having a lit cigarette pressed onto his finger. After debating whether to try to go at it with a wasp killing spray, we decided that this job was beyond us. Because it was a Saturday and their office was closed, we left our contact info on All Star's website. Much to my surprise, Abdul, the company owner, called me very shortly thereafter! When I explained the problem, he deemed it an emergency and offered to come to our home the following day, Sunday. He also told us exactly what it would cost (extremely reasonable). He called us again Sunday morning with an approximate time of arrival. His kept us updated by text narrowing down the exact time. He arrived "dressed for battle" in protective gear. He treated the nest several times, then waited for the hornets to expire. He was at our home for about 45 minutes. He removed the huge nest, bagged it, and took it away with him. After being pretty much held captive and not able to be in our front yard for days, this was a huge relief. I cannot say enough good things about Abdul and the service he provided. He was so knowledgeable and very friendly and personable. He explained that his practices are based on his background in biology and are environmentally friendly. We are considering signing up for a yearly contract with All Star. We have been plagued with ants entering our home over the years, as well as mice. Abdul assured us that he would handle these as needed, as well as provide termite inspections with a yearly contract. Look no further for excellent quality pest control service with an experienced professional. Thank you Abdul and All Star!!

    I had another pest control company for over a year with my mice issue, all they did was place bait…read moreevery 2 weeks at the cost of 55.00 a pop and mice persist. It took All Stars 2 visits and the mice are gone. Just had a 3 month follow up and still no mice. Technician Arsene Wkouayep is outstanding, very thorough and even removed 2 wasp nests for us. I whole heartily recommend All Star, particularly Arsene.

    Bug Squashers Pest Control

    Bug Squashers Pest Control

    (8 reviews)

    We have had such great experiences with Bug Squashers! We were unfortunately faced with termite…read moredamage (inactive) when we bought our house in 2021. We decided at the time to do a treatment out of precaution and proceed with annual services. Our provider we previously worked with retired and turned his business over to Chris. Chris offered us the same fair rate we previously had and graciously set us up for automatic appointments. I love that I get reminders as it's approaching. Furthermore, they make it super easy to pay our bill online. Recently, we unfortunately had some bees that had stung our little one in our backyard. I was able to leave a voicemail and get a return call and an appointment quickly. The admin was very knowledgeable and was able to give me a strong understanding of the process and a starting point on what we could expect for pricing. Chris arrived on-time and had an automated text sent to me to say he was 30 minutes away. This is so helpful for someone like me who works from home but is always in meetings. We reviewed the area together, told me what his approach was going to be, provided a price and we quickly agreed to service it immediately so my daughter could get back to playing in our backyard. He gave me advice on how long to keep the dog and toddler out of the yard as well as things to look for in the next few days. I am so thankful that we have a partner in removing pests with Bug Squashers and Chris. I am thoroughly impressed with the service, quality, and can't recommend him enough!

    Top notch customer service! we were on a tight timeline and were in need of a termite inspection…read morefor a settlement . Chris made it happen! There were physical challenges they handled with ease. He spent time with us on the phone addressing our concerns and was extremely knowledgeable and helpful. They were professional from start to finish and reasonable in cost. Truly impressive!

    Orkin - pest_control - Updated September 2026

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