We used Yelp's Request A Quote to contact Orkin. We were initially happy to hear from them quickly but that faded as the call progressed. Orkin has a national reputation and I expected better service than we received. Instead of speaking to someone informed about the services and knowledgable about the local area, I received someone who was pleasant and friendly, but reciting a script with the desired outcome of signing me up for a year's worth of monthly services without ever assessing the actual problem. On top of that, the entire process of this call was extremely lengthy and to complete it and hang up, it required a lot of personal information, including a credit card so they could process payment after the tech did visit to assess! I called in specifically to address rodents in and around my home, something this company was founded upon, but what I was being sold were general pest control services on a recurring basis, and that was necessary to get someone out to my house to actually see what was happening firsthand. This type of sales tactic is doing a disservice to the consumer, the company, and the very technicians hired to service the clients and should be remedied ASAP. I personally felt I was taken advantage of and called right back to cancel the appointment. read more

We bought a property, and needed pest control. We had our first service and they were amazing. From questions asked in advance of our first treatment, to an on-site assessment and treatment, everything went smoothly and seamless. They showed up on time, were very knowledgeable, and professional! We highly recommend this service. read more

Been years since we've used Orkin, but do remember we left because we felt lured into a pricey service contract we didn't really need. I've since found CAD Pest Control, who really can't be beat. They come when you need them, take care of your pest problem, are reasonably priced, and don't try to upsell you into a service contract you might not need. If you're looking for an honest, effective pest control company, skip the call to Orkin and go directly to CAD. read more

This pest control company is entirely unethical. They tried to sell us on them using sticky traps for the mice. When we were very firm with them about not using sticky traps, they put out a bunch of those poorly designed wooden snap traps (as opposed to the much more ethical and reusable enclosed snap traps or high force plastic snap traps). They also didn't place a lot of the traps flush to the wall, or with an obvious route for the mice to get a head-on kill. They set the traps less than one day ago, and I've already had several instances of mice crying after getting caught in the traps (until we had to kill them ourselves), and several more instances of me finding mice that had been struck on the side and lower body, that definitely also didn't die instantly. What can you expect from a company willing to use slow killing poison, sticky traps, and cheap primitive snap traps? Won't be using these people ever again. read more

We can't be more thankful for our technician Jimmy. He has the best communication, knowledge, and is always able to work with our busy schedule. Thank you Jimmy for being so kind and professional!! Extremely hard to find hard working people these days. read more

Short and sweet, this company/orkin,is a fn joke. They been to my house at least 6 times. Only sprayed twice and last four times they didn't do a damn thing. I'm giving them 0 stars. It's been 4 months I'm still getting attacked in my bedroom. I wouldn't recommend orkin even if there the last bug company on EARTH. read more

Called Orkin for ants in the house this past Spring. They arrive on time, are professional and explain treatments and realistic timelines for the ant issue to be resolved. Our tech, John, is wonderful. He always treats us like family and communicates effectively to meet my scheduling needs. read more

Orkin is great but Jose is amazing! I've been using Orkin for years now because my husband hates ants and when he saw one (actually about 20) outside, he called immediately to massacre the infestation. Jose has been with us for years and he is diligent, thoughtful, and just a great person! I hope he never leaves because he is irreplaceable. I admit, we are needy clients when it comes to pests. Because of a bird feeder I put up over the summer we now have mice in our BBQ area and Jose has been more than helpful with getting rid of the mice for us. Again, Orkin has been worth it but Jose has made the experience using Orkin 10/10! read more

I had Orkin come out to do a spider check and John was so nice I ended up signing up for a years worth of preventative treatments. John did amazingly well with being around my 4 year old which is one of the most important things to me when I'm hiring people to work with or around our family. He watched every "WATCH THIS!" Without any signs of annoyance. Back to the bug business though, John explained the fees to me thoroughly and provided me with different payment plans. They have everything from a small monthly charge to a one time larger charge for which I chose the latter. I feel confident that Orkin and John will keep our home pest free. read more

I want to give a special thank you to Justin in your Reno, NV Office, for his professionalism, kindness, & expertism in answering my questions & offering suggestions. He is a good listener and was so cheerful after a long day at work. He was making his routine end-of-the-day calls when he called me. I was pleased to get a return call so quickly. I am writing this text in hopes that you will commend Justin for his exemplary attitude toward his job at Orkin. I believe he deserves to be recognized in a way that matters. He is definitely an asset to your company. Justin was actually referred to me and I am glad I had the opportunity to meet him over the phone. I plan to request his services this fall when rodents tend to nest in warm environments. Thanks, Justin, and Kudos to you!!! read more

Service technicians that come out are great but the communication from the office and scheduling are terrible! They no show/no call way too much! I spoke with the owner and he assured me he would rectify the problem but to date had not been resolved. Absolutely do not recommend this company! read more

Orkin came to my rescue the same day I called and my horrific bug problem was fixed in 1 day. I live in a loft with a 18 ft. garage door in my kitchen that lifts from the ground to the ceiling...so the project of keeping bugs out of my house is not a joke. Jose Gomez has been spraying my house monthly for 6 months and he genuinely cares about the concerns I have, he's punctual, responsive and he's very diligent. Jose simply goes above and beyond and because of the quality service he provides for me each month, Orkin Pest Control Services exceeded my expectations and I will be an Orkin customer for life. read more

Jillian V ROCKS! My friend Patty in Dayton was overrun with mice. She tried several companies and was not satisfied with the attitude or service. Jillian to the rescue! Patty doesn't Yelp very well so I'm posting for her. Patty is very happy to have found Jillian. She shows up on time, understands the problem and solves it. She's friendly and professional. Kudos to whomever had the smarts to hire her! read more

Excellent service and very professional. Richie found items I had suspected were wrong, but couldn't find (mice intrusion into flex AC ducts). So far so good! read more

I have been using Orkin's service for approximately a year now. This last visit in August 2022 was not only sub par but it showed that Orkin was not responsive to their client's needs and they proved to be unreliable. Our family have three small children and we would like to protect and to keep them as safe as possible. Unfortunately, our home gets inundated with black widow spiders. In August 2022, an Orkin representative came to service our home. We noticed he was sitting in his vehicle for 15 minutes prior to coming to our door. He then proceeded to "treat" our home against ants and spiders. After about spending approximately 5 to 10 minutes on our home he then hanged in his work truck for another 15 minutes afterwards. What was disappointing was that my wife and mother-in-law proceeded to kill a dozen or so black widow spiders the coming weeks. We of course called and Orkin proceeded to send another representative back out, but the other representative said there was nothing he can do until 30 days after the initial service. So we waited while killing further black widows around our home. After calling after the 30 day period, we were told someone would call the following business day and it would be noted to the area management. Of course no call, no further follow up from Orkin. Our family has felt like we have given them as much chances as we could and we tried to put our best foot forward. It doesn't feel like Orkin's desire to put their best foot forward has been reciprocated. It feels like big business that will take your money for minimal or useless services. read more

After recently finding I had a mouse inside the walls of my house, I called a couple of exterminators. Of the 2, Orkin responded immediately & didn't waste my time, offered up a estimate & game plan on my 1st call. Orkin is all about professionals with lots of experience. Their work was thorough, friendly, & within the day Ricardo came out, my problem was solved. Reasonable costs, great service. Happy customer. read more

Be very careful when you sign up for a year plan. I was told that if I sign up for one year, paying every other month for Orkin to come out, if I had any bug/ant issues after that year, Orkin would come out and spray for free, since all issues should be taken care of after a year of spraying. I verified and re-verified this information. Now that my year is up, Orkin wants to continue charging me every other month and that the original agreement is not an actual plan. Now to cancel, I still have to pay one more time, because they need at least 30 days for you to cancel. I haven't had any issues with ants, since I hired Orkin, so that part is good. If I could do it all over again, I would pay only when needed, or go with a less expensive company. read more

I just talked to Terry and she was amazing! Answered all my questions and was very friendly. I have called 3-4 times talking to a new person each time and they all told me something different, so it was frustrating because I didn't know what was correct or incorrect information. Happy with my service though. read more