No sence of urgency and Unprofessional. I had a 8:00 a.m. appointment and arrived 30 mins before (…read morethey clearly instruct you to be there 15 min before appointment) So that there is plenty of time for them to collect anypayment or missing DOCS. Door was locked untill exactly 8:00 a.m. Let me start by saying I have never received so many txt msg from a Doctors office before. I had done all the online paperwork and uploaded I.D. /Insurance card and Doctors Order. Come to find out all that time spent on submitting all DOCS was a waste of time because they neglected to verify the Doctors order and it so happens it was incorrect. I was told the technician reviews the order on the day of. Appointment was canceled and was told I would get txt but ...still waiting.

If you to wait 30 minutes just to set up an appt call them , ridiculous!!…read moreThen you get someone that doesnt speak enguish and keep saying ... "just a moment" and that moment goes on and on!!!

Any medical visit can be anxious-producing, lots of wasted time waiting and sitting, and looking…read moreforward to when the appointment is over. My time at AH Imaging center turned out to be quicker than expected; my appointment was scheduled for 8 am and I only waited five plus minutes for my name to be called. The technician explained the scan process, what I could expect, and what I needed to do. Within a short time, the tech informed me the scan was complete, and when I could expect the results. My check-in to departure of the Imaging Center only took about 15-20 minutes of my time. Everyone was courteous and professional. If only every medical visit could be this good!

Got here the 30 minutes before our scheduled time like they asked. Just to have us wait a whole…read morehour without a single explanation. Watched 15 people get CTs before we could get an ultrasound. So unprofessional. Will never be back.

I have been there several times and they are always professional and fast. They are easy to deal…read morewith.

I was sent here since they do 3D mammograms and my usual place does not. Check in was easy and…read morefast. I was then led to a second waiting room that was for women only. There were two changing rooms. You lock your belongings in a cabinet and get a key to wear on your wrist to keep your belongings safe during the imaging. It was quick and the tech was kind and gentle. The waiting room had a coffee machine, tv, and cold water bottles in a fridge. I almost felt like I was being pampered during this normally uncomfortable experience. Thank you to everyone here for being so fantastic.

psa: be sure to check your patient responsibility first!! i paid $470.06 for a service i owed…read morenothing for. the eob has been processed and ive been asking for a refund for several weeks. i had to borrow this money and it created a huge financial issue for me. this coudl have been avoided if they indeed checked benefits. i blame myself as well as i shoudl of checked too. my benefits explicitly say covered at 100% with deductible waived. do right by your patients instead and get your information instead of telling my portion in error. this happens daily im sure, do the right thing!! we are now in may and im still providing this information to the reps and every time i get transfered its like starting over. waste of time and money, the healthcare monoply.

It is with great pleasure that I am writing this 5 star review to inform there are still pleasant,…read moreknowledgeable and caring people that work in an office environment. I have visited Simon Med/Altamonte Springs a few times now. Today was by far the best customer care experience I have received to date. Upon entering, I was greeted by Chris who was absolutely phenomenal in checking me in, handling insurance paperwork, diligently ensuring that the documents were transferred to the appropriate parties, seeking and providing information instantly; and keeping me abreast of the appointment status. I am in awe of Chris who definitely exceeded my expectations of the front desk with a wealth of knowledge, authenticity, support and drive. In addition, Joe (technician) was equally performative. Joe ensured that an almost 98 year old senior was in the "best hands". He exhibited kindness, patience, asked pertinent questions prior and during the imaging process, reviewed the history of the patient; very well versed in his feedback and definitely executed his job with excellence and caring. Joe didn't leave any stone unturned! In my opinion, there aren't enough people like Chris and Joe! If customer care is important to you from the beginning to end of your office visit, I highly recommend seeking Chris and Joe as your "go to" people at the Altamonte Springs location.

Had CT scan for right hip replacement prep. Tech told me to sit on table while he asked how much I…read moreweigh. Sad, there was a dip in the table, had a sudden jolt of pain in my right hip that lasted a minute (pain scale 8). He didn't ask how I was. He just stood there while I was in pain. When I said the pain had subsided he continued with his question and told me to lie on table. After the scan I struggled to get up due to hip pain. Never offered assistance or asked about the pain. Told him to warn others with hip pain there is a dip in the table that could trigger pain. He said "I've done a lot of these for hips and no one ever complained of pain before." This is completely out of character for any Advent Health employee to act so cold and uncaring.

I recently had to have a CT Scan with contrast done. AdventHealth Imaging in Oviedo was a very…read morepleasant experience. From the sign in with Susan who was kind and cordial to my CT Scan tech, Evan who was also very kind, caring, and had a wonderful sense of humor. I was in and out in no time. I highly recommend this imaging facility.

I tried diligently to ensure my urgent breast MRI would be smooth, but the communication at…read moreSimonMed was a complete breakdown. I was only informed last minute that I needed prior imaging. I called multiple times, but no one answered at the local office. Even their own internal customer service couldn't get through after eight attempts. I even faxed them in advance. After driving over an hour, I was told they didn't have what they needed and couldn't see me. I was spoken down to when I tried to explain. I hope they address their internal systems so no one else faces delays on urgent care.

From the Lake Mary manager all the way down to the scheduling and administration department, this…read moreplace is completely incompetent. They have cancelled my MRI appointment twice, wasting my time and showing zero respect for patients. On top of that, I keep receiving automated computer calls repeating the same message over and over again, without giving any real solution or help. It feels like no one actually knows what they're doing, and no one takes responsibility for fixing anything. This level of disorganization is unacceptable. I would not recommend this place to anyone.

I do not think I will be back to this facility for any imaging/ Xray services. My appointment was…read more1pm with in a check in at 12:30 pm. The front desk was not very friendly, I stood there for probably 15 minutes before someone actually acknowledged me and asked me to wait a little longer. After going through all the pages on the questionnaire and filling out the paperwork, I was asked to wait to be called in. I know there is always a wait when going to any kind of medical facility; but I waited approximately 1 hour, from the time I checked in, which was 1230 pm to the time I actually got my ultrasound. I have been getting this same ultrasound for years, this was the shortest amount of time taken to complete the ultrasound (approximately 15 minutes). In all honesty if I should have read the reviews before making the appointment because they are very accurate. To make matter worse, I just read an article about their diagnostic mammograms not meeting the FDA standards which is quite worrisome. Save yourself some time and go somewhere else.

My son had x-rays taken here twice within 3 weeks for what turned out to be pneumonia. The first…read moretime was 4 stars, in and out super fast. The tech was nice enough and even with a wiggly kid he got his shot in one try. The second time we waited and waited, eventually everyone else (even those who came in after us) had been called and still we sat. Finally when he were called back they apologized and mumbled something about the tech taking their lunch break. Great! To make up for it the lady that helped us got my son some stickers and both of us a lead vest to protect what wasn't being x-rayed. Oddly, we didn't get one to wear the last visit, hmmm... It took two tries this time to get the shot but I can't blame it on the tech but my 15 month old! The first visit there was some confusion about whether or not his results were called in to my doc. The doctor said they didn't get them, the lab said they sent them right away. No problems the second time with delivery because I hand delivered them.

Please dont use this place, Lake Mary, Fl. Check your insurance to confirm if you owe anything. Be…read moreaware that the old x-ray tech is very rude and should not be working with people. He was extremely rough and complained about everything He was extremely unprofessional. These people don't ask you to change into a gown like most professional places, so this man will complain about every button on your garment. My advice, go to a reputable place and save yourself from a really bad experience. This location should be shut down.

The imaging technician I had was quite rough, and I'm still sore from the way he handled me.read more

I had two mammograms done at this OH imaging center. Check in was quick and front desk staff were…read moreattentive and kind. I can't recall her name, but the mammographer was great! She was patient, gave thorough instructions, and made me feel comfortable. It's not an exciting task (getting a mammogram), so I appreciated her effort to keep me calm. She also was very knowledgable and answered all of my questions with ease. The radiologist read my mammogram the same day & I received their report through MyChart before my PCP read them. I'll absolutely be returning to this location for future scans.

I came here to lend moral support for a family member who was getting annual images done. They have…read morea special waiting area in the back for guests. There were snacks/water, a TV, and a Keurig coffee area. It's a bit chilly in here but they do offer warm blankets. All the employees I met were personable, kind, & accommodating. They even checked on me in the waiting room to see if I needed anything. It was a nice touch. Thanks for taking care of my family member & making sure the tests came out correctly.

I don't think I will ever utilize Quest again if I can help it…read more I had need of a routine blood panel and also to pick up a specimen kit for my little girl. It seems pick up and drop off should be simple, but to be safe I tried calling the lab to ask if I needed an appointment to pick up the kit. The system has no option to speak to a human. Literally. If you press 0 the response is, "I understand you'd like to speak to a representative, HOWEVER xyz." Very unhelpful. So I made an appointment and waited for 30 minutes past my appt time before I had to leave to go back to work. I did that not once, but twice. Two attempts on two different days just to pick up a kit. You would think I could've just asked a person at the clinic whether they were able to give me a kit, but no. Quest has revamped their model so that you are completely blocked off from any interaction with a human until they call you back. There is no window to speak with anyone. Just tv screens and a fogged door. And even once you're back, there are no check out counters any longer. It's only phlebotomists and the phlebotomists are expected to handle your insurance information, etc. When I got in for my routine bloodwork this morning and asked if she'd be able to give me a kit while I was there, she said no because she's only allowed 10 minutes with each patient and that would take longer than 10 minutes. It feels like a complete factory in there. The worst part is the tv in the waiting room that plays a series of messages. Every 5 min or so it played a message that if you're blind or visually impaired, you can swipe 3 fingers across the check in screen or something like that. Don't you think that if a patient is visually impaired they're going to be able to navigate that clinic without access to guidance from a staff member? They're just going to stand in the waiting room until that TV message comes back around? Thats not accessibility. This business model is gross. After I left this morning I called Advent Health outpatient labs and within 2 min was on the phone with a human being who told me to just pop by to pick up the kit and pop in when it's ready for drop off. SO SIMPLE. I'll be using them exclusively moving forward. If companies ever wonder why businesses like Advent are so prevalent, this is why. Don't take the humanity out of your business model.

I scheduled my annual biometrics screening at this location for a 7:30 am slot this morning. I…read morearrived 5 minutes prior to my appointment and signed in so very easily using their electronic device up at the front. There are two available. The screens were big and clear and the instructions were straightforward. It was only maybe 2 minutes until the gentleman at the window called me back to the first desk behind the door. He briefly confirmed who I was and let me know what they would be doing today- blood pressure, height, weight, waist circumference and blood draw. I took another seat in a second smaller waiting room. About 7:36 am is when a lovely lady called me back. I wish I had gotten her name because she was awesome! My appointment was super quick, but we fit in some casual, fun conversation. I want to give everyone a head's up- if you come to this location and a petite woman with the most amazing dark curly hair and an island accent calls you back, you are in luck, my Friend. I swear she was like an angel. I don't MIND getting my blood drawn, but it isn't my most favorite thing to do. She found my vein super quick.... I literally did not feel ANYTHING. I've had some terrible past experiences, but this lady deserves an award. I would highly suggest this location for anyone.