We recently moved and cannot even reliably make a phone call at our new location. Data plan -…read moreforget it, zero bandwidth. So after 23 years we decide to try another provider to see if we get better service. In an emergency, if internet goes down (wi-fi calling only here) then we have no contact with the world. So T-mobile was very nice on the phone when cancelling. They told me the final bill would not be pro-rated, which sucks, but okay. Today I get the bill and they charged me $75 for the same bill I have been paying $50. I can only assume they pulled all promo rates and billed at the max, but still can't figure out how they got a $60 plan to $75. There was a good chance we would have gone back to T-Mobile after our trial with another carrier. That ship has now sailed. I know this has not been the old T-Mobile for years, that had great, in-country support and took care of any issues. Those days were gone and now so are we PERMANENTLY!

have been a T-Mobile customer for 28 years. On 08/07/2025, I called to cancel my account and…read morerequested that all of my lines be closed. However, T-Mobile only cancelled my main cell phone number and continued billing me for two additional lines, even though I am already paying for those same services through Spectrum. I spent three hours on the phone yesterday trying to resolve this issue. I was told that I should have cancelled each line separately, even though I specifically asked the representative on 08/07/2025 to cancel all lines. At that time, I also paid the balance owed on my iPod line. Despite this, I was informed yesterday that the two remaining lines are still active and will only be cancelled at the end of the current billing period, which is why T-Mobile continues to charge me. This situation has caused unnecessary frustration and financial burden. I am requesting that T-Mobile immediately cancel the remaining lines and stop billing me for services I did not authorize. I will also be filing a complaint with the Better Business Bureau in Orlando, Florida, and encouraging friends and family to reconsider their service with T-Mobile.

We have been using the cell phone service long time, I called in May trying to save money and one…read moreCustomer Service Rep. changed my plan telling me it doesn't affect the current plan only hot spot than we didn't use, also she said didn't affect the free text message and rooming in Latin America. Long story short she lye, my plan it was totally different, so I call in June when I received my bill and talked with a Rep. again, and asked him to change the way I asked for, he said he will change that and this month I received and increased of $100 in one of my lines. Called again and I asked to be transfer to a supervisor, her name Lisa Leon, that she didn't even help, after 20 minutes of waiting she said I changed my plan, and I accept the changes she did... she didn't even stop talking when I try to talk. She doesn't event try to help only talk and talk. I asked for the recorded to be sent to my email and her answer it was go to the office and asked for..... that was the answer of that person. How that person is a supervisor when her customer service is the worse. Remember asked for another person to be really help.

Very clean store with incredibly professional employees! This will always be my go-to location…read morewhenever I need assistance with my AT&T account.

The overcharged me and wouldn't fix it so I dropped them and moved on to another company. They did…read morethe same thing to my uncle!

This was my second time coming here, and the experience was less than desirable again…read more When we first walked in, we were met with, "I'm in the middle of something right now, I need a few minutes." Which I guess was fine, but we were the only customers in there, and they were all sitting, and standing in a cluster talking loudly about another associate who was late. After about seven minutes, someone came from the back, and attempted to help us, but was unfamiliar with my phone (Z Fold), and was at a loss with issues my husband was having with his phone. I will not be coming back to this store.

Do not come here for any sort of custom PC repair I went there to get a diagnostic for my build as…read moreit was not working properly it was $75 for the diagnostic. They notified me four days later that it was a problem with the motherboard. Even though the CPU debugging light was on. They try having me pay $600 for them to repair the motherboard. Not even replace it. they were going to actually mess with the motherboard. And the math wasn't really making sense. My motherboard is just under $230. I did not proceed with them with my build and when I got my build back, it was missing screws throughout. I'll recommend before proceeding with them with repairs if you still have warranty under any of your components, go through the manufacturer use your warranty To get the component replaced

I got very satisfied with the service done on my Air Book Pro. It had the keyboard replaced on fair…read moreprice and timely. I strongly recommend the facility at Sand Lake!

Alicia helped me today & she was so incredibly helpful. Amazing. Amazing. Amazing. I can't say it…read moreenough. She was so incredibly well trained & got me thru a serious jam I was dealing with on my account. Will definitely be back.

From my first step into the store and the overpowering smell that emanated from it,, I could tell…read morethis was not going to be a positive visit. I was there to pay my daughter's phone bill and service there was absolutely abysmal. We were ignored as one staff member chatted to friends and the other team member was busy doing God knows what. Finally, the man busying himself with some kind of mystery task turn to us and bluntly asked what we needed. When we stated I wanted to pay her phone bill, he could not even find my daughters phone number in his system to pay the bill. Finally, after several tries he found the phone number. We paid and happily walked out of this business and its strange odor

Excellent service from start to finish! The team was professional, fast, and really knew what they…read morewere doing. They explained everything clearly and repaired my phone perfectly. The prices were very reasonable, and the customer service was outstanding. Highly recommend this repair shop--quality work and people you can trust!

Update !…read more Thank you for your response. I need to correct several inaccuracies in your statement. First, when my dad returned on February 12, he was told the issue was caused by the phone being dropped. At no point during that visit was "water damage" mentioned. Now you are introducing a completely different explanation. Changing the cause of damage from "physical drop" to "water damage" raises serious concerns about the consistency of your assessment. Second, I personally received the phone on February 11 -- not my father. The device was not "fully tested in front of us" as you stated. There was no detailed inspection of the camera, Face ID, or internal components in front of me. In fact, I had to remind your staff to return my phone case, which they initially did not give back. That same night, while charging, the phone shut off and the display never worked again, although sound and alarms were still functioning. This indicates a likely internal issue, not external damage. I also still have the screen that was removed. There was no water exposure. The phone was not dropped. I have owned this device for years without internal failure, and these issues occurred immediately after your repair. Additionally, the main camera stopped focusing right after the service, and there was clearly a loose component moving inside the camera module -- something that did not exist before. Both phones that received battery replacements at your store are now overheating significantly as well. The problems began immediately after your intervention. That is not coincidence. I am again requesting a refund for the services performed. I am open to resolving this respectfully, but I cannot accept responsibility for issues that arose directly after your repair -- especially when the explanation keeps changing. On February 11, my dad went to the store -- just so there is no claim that we were never there. I brought in an iPhone 12 Pro Max with a cracked back glass to have it replaced and decided to also change the battery at the same time. My dad had his battery replaced as well and purchased a screen protector for a new phone. That same night, while my 12 Pro Max was plugged in charging, it suddenly shut off. The screen never turned back on, although the phone still had sound -- my alarm went off the next morning. On February 12, my dad returned to the store to report the issue. He was told that I must have dropped the phone and that the damage was my fault. That is completely false. I had used this phone for years without any internal issues, and the malfunction happened immediately after your repair. Because we were scheduled to leave for a cruise that same day, my dad had to leave quickly. Once we were already on the ship, we realized the main camera would not focus. When moving the phone, you could clearly see something loose moving inside the camera module -- something that was absolutely not present before your service. In addition, both phones that had battery replacements done at your store now overheat excessively, which raises serious concerns about the quality of the work performed. At this point, I am formally requesting a full refund for the services provided. Three separate services were paid for, and all three resulted in new problems that did not exist prior to your intervention. I do not live in the United States and had to return to my country without a proper resolution, which makes this situation even more frustrating. I expect a prompt response regarding my refund. And if there is any claim that my dad was never there, I do have the business card of one of your employees who personally asked us to leave a review. Until this is resolved, I strongly advise others not to bring their devices to this location. Based on our experience, the workmanship was careless and unprofessional, and I would not recommend this store to anyone.

I just noticed, that I was charged for calling 911 ... One…read moremorning I saw a lady lying in the street, I called 911... to my surprise I got charged.

Steven was an amazing person very helpful and understanding and he did very well great customer…read moreservice

I strongly recommend this company for all iPhone and Apple repairs!! Cheap, quick and reliable!!read more

From the owner: "i" Device repair (iPhone, iPad, iPod) for a great price. Satisfaction Guaranteed - 90 Day full…read morewarranty on parts and labor for repair if any problems arise or full refund. This is primarily a referral business and our #1 priority is customer satisfaction!

I bought an Xbox Series X from someone on OfferUp, and much to my dismay it was infested with…read moreroaches. I brought it to this place, and the initial report was worse than I feared. They told me it was heavily infested, and there was likely damage. They assured me I was in good hands, and were able to repair my Xbox and clean out all the roaches. Both gentlemen there (can't remember your names, I'm sorry) were honest, kind, professional, and communicative throughout the repair. They charged a very fair price considering the amount of work they had to do to get it cleaned and fixed, and they did so quickly. I can't recommend them highly enough, this has to be the best electronics repair shop in the Orlando area. These guys really are the best, and if you need something like a video game console repaired, this is where you want to take it!

If you're looking for an honest, fast repair company- this is your place! Alex fixed my MacPro book…read morefor a reasonable price and quickly. I will definitely come back here when I need to have one of my Apple products repaired again.