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    Ornelas Packing & Moving

    5.0 (5 reviews)
    Closed 8:00 am - 8:00 pm
    Updated 3 months ago

    Get pricing & availability

    Response time

    50 minutes

    Response rate

    100%

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    Ask the Community - Ornelas Packing & Moving

    Bay Area Furniture Assembly

    Bay Area Furniture Assembly

    (15 reviews)

    I hired Bay Area Furniture Assembly to assemble my home gym. The initial installation seemed to go…read moresmoothly, and I was satisfied when the technician left. Unfortunately, I discovered issues the first time I actually used the machine. The pulley system had been routed incorrectly in two places, causing the cables to twist, tangle, create excessive friction, and even go completely slack and off the track when the weight was removed. I immediately sent photos and videos showing the problem. We agreed that she would return at 7:00 PM to inspect and correct the issue. However, she did not show up at the agreed time and instead requested additional photos and videos that had already been provided. Based on the communication and tone, it became clear that returning to fix the issue was not a priority. Ultimately, I had to hire another service to correct the installation. They completely rerouted the pulley system and lubricated the moving parts, which resolved the stiffness and functionality problems. I informed Bay Area Furniture Assembly of this, but never received a response. I am disappointed with the level of customer service, especially considering the price paid. While the initial assembly appeared fine, the real test came when the equipment was put into use, and unfortunately the follow-up support and accountability were lacking. ----Follow Up Reply Thank you for your response. This will be my final response, and readers can do with this information what they will. Several statements in your response are inaccurate. You stated that no follow-up time was agreed upon. In writing, you suggested 7 PM and I agreed to that time. You stated there was no phone conversation. We spoke by phone for over five minutes regarding the issue. You stated that additional photos and videos were not provided. I documented the issue and communicated it as soon as it became apparent during actual use of the machine. I travel frequently for work, and although 12 days had passed since assembly, the machine had not yet been utilized. The issue was discovered the very first time I used it. It also makes little sense that I would voluntarily pay a second company to inspect and repair the machine if there had been no issue with the original setup. I requested no refund, no compensation, and made no demands. I simply needed a functioning machine and chose the quickest path to resolving the problem rather than continuing to troubleshoot. The second company corrected the pulley routing and made additional adjustments to ensure smooth operation. After their work, the stiffness, twisting, and slack cable issues were completely resolved. Whether that means the original assembly was incorrect or not, the fact remains that the machine did not function properly until another company corrected it. My review reflects not only the installation itself, but also the follow-up customer service and accountability afterward. I paid for a properly functioning machine and ultimately had to pay a second company to achieve that. I stand by my review and wish Bay Area Furniture Assembly the best going forward.

    They did an excellent job assembling a chicken coop. I would highly recommend them. They were on…read moretime and very professional.

    Ornelas Packing & Moving - movers - Updated September 2026

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