Great service, on time and the Tech was great, troubleshooted my system and had me up and running…read morein less than a hour.. I highly recommend Apple and we will be doing our new HVAC system with them in the near future..

Ray did a great job getting our AC unit back up and running on a 95 degree day…read more Apple had Ray at my house in just over an hour and was finished maybe 30 minutes later. Great company to work with and I'll be calling them again in the future.

Repeat customer. FERSA is friendly and helpful, from their reception to their technicians. Both…read moretimes we've used their service for our air conditioner they've come out promptly and addressed our problems. They've gone out of their way to give us far better than a fair price. They've earned our trust and business.

Our furnace went out the day of the freeze which is coming to Dallas tonight. I called L & S…read moreheating and air conditioning And Luis came out and diagnosed and fixed the problem and his price was far lower than I expected

We were delighted with this company. Our AC stopped coming on last evening and was giving us an…read moreunrecognizable error code. We put in a request through Yelp and 5 Star HVAC was the first to respond. The very professional and pleasant technician, Rick, was at our door less than an hour later. The problem was solved within 90 minutes of the initial request - and at a very reasonable price. What a great experience! We now consider 5 Star to be our chosen HVAC company.

I sent out a quote request on Yelp that went to 5 HVAC companies; I thought I knew the issue and…read morewanted to know the repair cost if my diagnosis was correct...a way to get an apples to apples evaluation of each. I had 4 other generic responses who just wanted to get me scheduled and wouldn't tell me a price. 5 Star are the only ones who actually answered the question I asked. I thought the price they quoted for the job sounded very reasonable, though in the end I was feeling ambitious and found myself with a lot of free time, so I decided to do it myself. But, I appreciated their promptness and communication and will for sure check with them on harder stuff when it comes up.

It's currently 106 degrees on Saturday in Dallas. My outside unit had stopped working correctly…read moresometime last night. I asked friends for suggestions and got a couple. I called them and the soonest they could see me was Monday. I wound up on Yelp. I contacted a different HVAC company on Yelp but Yelp sent my information out, and Alan with HM Tech responded. Meanwhile I was reading a lot of reviews and getting a lot of answering machines and "see you Monday" appointment calls. As my inside temperature kept rising, I finally called Alan back, told him my problem, and asked how much a service call was and when he could be at my house. He told me the service call was $85 and said he could be here in a couple of hours (again, on a Saturday). He was here just about exactly when he said he would be, and he went right to work outside. By then my temperature inside was at 86 degrees. After maybe 20-30 minutes, Alan said that the fan capacitor and the compressor capacitor were both out and would need to be replaced. I asked him what that meant, if he had them, etc. He said yes and gave me a quote. I gladly approved the work. By about 3 o'clock, maybe a minute or two after, the work was complete. The invoice including his service call fee was under $400. (Again - on a Saturday.) While I don't wish for more HVAC problems, it's good to know I'll be able to rely on someone who is , honest, responsive, and very professional. I enthusiastically recommend Al's work!

From the owner: Rely on us for your trusted, top-notch HVAC needs! Our certified technicians are committed to…read moreensuring your satisfaction, from air conditioner installation to heater repair services.

I came home Friday Afternoon (10APR26) to find a puddle forming in my garage. My water heater of…read moreover 16 years had finally given out. To Rescue Air's credit, they had been warning us each time they came out for HVAC Filter rotations. Thankfully, Rescue Air's ace plumbing expert Mr. Phillip Blystone was dispatched to my home to assess the situation. Within minutes he identified the issue and immediately started to work out a plan and arrangement my family could manage to cover the expense of the Water Heater replacement: the source of the leaking problem. Rescue Air has a very long history of working with my family since we've been in this home (2016), so that level of service is a given these days. But that's not the complete reason for the 5-Star rating. The next day, now with a working heater, my wife and I discovered that a leak was still present in the Garage. Upon calling Rescue Air to let them know what was going on, Mr. Blystone responded swiftly to our location to triage the leak. Using both his advanced equipment and intuition, he found that in spite of the solid repair and replace he and his team performed of the water heater, a leak was sadly missed during the initial assessment. Most other business would likely have tacked on a "not-our-problem" sort of response to this. However, Mr. Blystone and by extension Rescue Air are not your normal type of company. With careful consideration of the economic circumstance of the recent repair & purchase, balancing years of customer loyalty and being a genuinely saint, Mr. Blystone proceeded to isolate and resolve the leak (a small puncture hole in the T-pipe hot-water line leading from the heater) pro-gratis. Completely unexpected, but definitely much appreciated! It goes without saying it would be extremely foolish for my family to consider doing business with anyone else in the Dallas Metro given Rescue Air's track record with our family. The value lost would be far too great. While I hope to not need their services as often as recently, I definitely look forward to working with them and Mr. Blystone should the need arise again.

I hired Rescue Air & Plumbing in 2023 for routine maintenance on the original AC in our home. What…read moreshould have been a simple visit turned into high pressure sales tactics. They claimed safety issues, pushed contracts in front of me, and scheduled installation for the next day. I tried to cancel but was told I was locked in. I ended up spending around $30,000. After the installation, every maintenance visit came with aggressive attempts to sell me more services I did not need. Then the new system failed in 106 degree heat. The compressor failed at only 16 months old. Communication was poor, and I was left without AC for about seven days. I had to repeatedly chase them for updates. They did not have the part, did not follow up, and someone finally arrived at 10:30 PM after days of waiting. They gave me a two year complimentary membership as compensation. I assumed the membership would end after the two free years. My card on file had expired, yet in May and June 2026 the company suddenly began charging me again. This suggests someone manually updated my card information without my permission. I never authorized a renewal, never received a renewal notice, and never received invoices for any charges. They refunded the charges I caught, but then claimed I owed $95.80 for four months of fees that were never billed and never agreed to. I asked for written confirmation of a zero balance and never received a direct response. They only responded to the BBB and stated the account was at zero. Based on my experience with both service and billing, I strongly recommend being cautious before using this company.

If youre in need of someone to take care of your AC and heating problems and you want someone with…read morea lot of experience ,then call Ryan at Penacruz heating and Air and you wont be dissspointed.i am very pleased with the work ,he explained everything very clearly.Honestly i dont think i'll ever use another AC company.

He came out quickly and fixed the problem even faster. It was an issue with the A/C unit…read more Definitely recommend.