I was thrilled with the sales and service at this dealership - they treated me so well, gave me incredible financing, AND I got a great price. Check out the rebates this month on the 2018 Kia Soul. Tyler was my salesman, and he went above and beyond any treatment I have ever received in purchasing a car. I can't tell you how pleased I was to be treated well, no pressure, fed, and given a great deal in a short amount of time. I will definitely recommend you to all of my friends. Beautiful dealership, convenient location - MY FAVORITE CAR DEALERSHIP! read more

Oh Kia. Here you are. You've moved. You recently relocated. You built this gargantuan, sparkling new spot from the ground up. It all seems to be so perfect. You got your own place, your very own, no hand-me-downs from other previous dealerships. Your own real estate. Built to your exact specifications, I'm sure. And we, as a devoted Kia family with 2 KIas in our fleet that we bought brand new from your just-previous location, were too, also joined in your deserved excitement, of this new beginning and location. But alas, my first visit to your service area, ever, old or new location, has reiterated yet again to me, that it's not the bells-and-whistles that keeps up one's customer base in place, no, but it's the quality and care involved in the service to that customer that will retain that customer. And I am sad to report, that this very lot, this brand-spanking new lot, made the biggest mistake that I see dealerships make all the time!! Oft played out scenario: A customer buys a vehicle from a dealership. That customer at some point later, has inevitable problems with that vehicle. When customer returns vehicle to point of purchase for inspection and to research and resolve said issue, dealerships in general, and this dealership in particular, drop the proverbial ball time and time again. Instead of servicing the customer in a fair, timely, and affordable manner, this dealership, and most dealerships that I have dealt with in my driving life, do the absolute polar opposite than what should be done to satisfy the customer: They gouge. They hatchet you with price and ring ups. They then seem as if, though they are a certified dealership, getting that part, getting this fixed, could extend into the next generation. Your progeny will inherit this service ticket. And it's this that I've never understood about car dealerships. Selling the car should be just the introduction for the customer. More people would return to buy more cars, and make recommendations to friends and family in regards to the dealership, if the service that followed post-purchase was personable, fair, affordable, and top notch. But instead, you get the inflated former. And this explains why most people seek service for their vehicles outside of the dealership after they have initially purchased the vehicle from that dealership. One of these days, when we somehow emerge into a Utopian society, there will be a dealership that finally gets it! 1.) Customer purchases vehicle (This is the beginning!) 2.) Customer is treated with respect and treated well, and their previously-purchased vehicle from this very lot will be serviced in a fair, timely, and affordable manner. (This is ongoing) 3.) When that well-managed, well-taken care of vehicle finally sputters its' last breath, the customer returns to purchase yet another vehicle from the very same lot, maybe even the same sales person! (This is what we call repeat business) It's a shame! Looks like we're done with Kia. Hopefully, we'll be able to hold off for another vehicle until Utopia. read more

I bought a used 2009 Ford Escape on Dec. 27,2019. So far the car has been fine and the price was reasonable. The problem is what I was told about what the taxes would be. I live in Arkansas and anything over $3,999 makes the whole price of the car taxable. The price of the car was $3,996 which made it not taxable. Then Orr Kia added $200 just to fill out the paper work (which made the total $4,200. I questioned the salesman (he said he checked with the finance department) if the $200 would not make the Escape taxable. He assured me that only the original price of the car would make it non-taxable. To get license cost $37 but the taxes were $330. When I called to tell Orr Kia that they had told me wrong the salesman who sold me the car just said "sorry, you will just have to pay for our mistake". If you buy from this place be sure that you get "everything" in writing before you sign anything. So far Orr Kia has made no effort to help with this matter. If they do then I will update this review. read more

Orr KIA Sales - Car Dealers Near Me - Shreveport, Louisiana

Thumbs down! These folks here only care about the sale! They lie and are lime the old time cut throat anything for a sale! Then if you complain they are so very very rude! Go anywhere else! Not here! read more

I can't tell u how many times I've heard that we work with all types of credit to just get turned down just because someone has bad credit doesn't meen they can't pay their bills it just meens at one point they had a hard time . Orr Kia Shreveport was not happy with this sales man he did not even try to me his name was Jamarcus.I had more down payment but he never got there he just went for the larger never tired to not even look at my income I told him I did not have tax money and felt he was through there and people was rude just not a good place to me and ad is a lie for some people. read more

All car salesmen are not created equal. Ask for Ken Stokes. He was personable and friendly and went above and beyond. I shopped cars all day on Tuesday and came back Wednesday and bought a Sorrento. I am very pleased with the deal and the treatment I received. read more

I got a car from here and i havent had it for a whole month before things started going wrong. The head light became very dim i took it out and looked at it and found out that someone put bulb grease in the electrical outlet. One of my back wheels were not tightened all the way when they put new ones on and the tire kept hitting the wheel well and finally tore apart. My check engine light comes on every now and then i got it looked at and its about bank two system two too lean. Maybe thats why i hear a hissing sound every time i drive. I thought it was my belt but my belt is just fine. I also have an air leak in my passenger window making it leak when it rains. My car is a convertable and on the right side something is very loose so it squeaks very loudly over my radio. And on top of ALL of that i almost died one day because of my breaks. I was coming up on a red light and as i pushed my breaks i noticed they were popping and i wasnt stopping. I almost t-boned an suv full of children. I moved for a better paying job before this happened. They called my old work and my old manager told them i dont work there anymore so they told the bank and they took back the loan and now i have to turn the car (my only means of transportation) back in. I thought this car was going to mean that my life was going to get better but i guess not. They called my old work and my fiance but they only called me once. I DO NOT recommend coming to this place for a used car. Im not sure about the new cars so i wont say anything bad about them but i will NEVER do business with this business again. Thank you. read more

knowing ive never purchased a car before, I feel taken advantage of. by saleman rob baker at kia Shreveport. he sold me a car that wasn't drivable. I was ok when they said they would fix it, the problem is i'm disabled I bought this vehicle with intention to have my own transportation. I cant keep asking people to take me here, take me there?? the car has been with them now for over two weeks. i'm very unhappy, especially after kia said they will not in no way give me a loaner car to keep (their customer happy!). guess what? there won't be a return purchase!!! oh yeah!!! your service man (Justin) made a rude remark to me this morning when call to check on my vehical-- I couldn't get a better car than this!! he don't know shit about what I can do!!! your a service person. * serve!!!!!! stay out of my personal business!!!! (THIS IS WHAT SPARKED THIS REVIEW) ps if your doing the best you can?? don't keep it a secret,, keep in touch!! I have to call everyday to check on my car. what I get is---we don't know?? its a big job?? IT'S NO FUN TO MAKE PAYMENTS ON A CAR THAT'S BEEN IN THE SHOP SINCE THE DAY YOU GOT IT!! HEY KIA!,, PUT YOURSELF IN MY SHOES! read more