Mike in service gave me grim news about my 10 year old 4Runner. A very expensive system had failed…read more So I made the decision to just look at the new 4Runners. I inquired about a good salesman and he referred me to Mark Bailey. Mark was amazing he let me do all the talking and was not pushy at all. He took all my wants, needs, and dreams and made them a reality in less than 24 hours. Matthias finalized my warranty and made it very easy to understand. It went from very sad situation to getting my dream 4Runner in less than 24 hours! Easiest vehicle purchase I've ever done. Go see Mark he listens and makes things happen.

WTF, please stop putting your dealer logos on cars. It was flaking off by me rubbing it of with my…read morefinger. So I tried to polish the rest of the letters in black glue off by hand and this happen. The logo was burned into the base coat and clear. Now I will have to pay and spend more time to take it to a body shop to touch up paint and refinish this area. This is total crap ya'll should be sending me a check to get this fixed. Can't you just sell your cars with a dealer license plate frame like good old nomal dealers. I wish this site would allow no stars. You guys suck!

I had the best experience at Orr BMW. I was in Louisiana from out of town and my BMW oil level was…read morelow. I bought a quart of oil and was expecting to pay to have somebody put it in and one of the service personnel put it in with no charge. I was in and out in less than 15 minutes. Everybody was very nice and helpful!

Horrible service. Went in for a recall and possibly a replacement part. Was told the replacement…read morewas ordered and should be arriving the same day as the recall repair, all lies. Recall completed and was told they replaced the damaged part but it was covered under warranty, all lies. I noticed damage on the warranty part and pointed it out and the female confirmed the damage. Now, she said I texted her about the damage afterwards, all lies. Parts Manager called after I left a bad review and I told him everything, so he said he woukd review cameras, which proves nothing. The damage appeared to be done by pushing down or a tool. Shawn the Parts Manager offered to cover labor, but I have to buy the replacement part, which makes no sense if the part is supposed to be covered under warranty. They're corrupt and liars.

CHEVYLAND in Bossier City, is a very professional and well stocked pre-owned, and Certified…read moreChevrolet, dealer. Anthony, the manager works tirelessly to insure that Bossier City has the best certified Chevrolet pre-owned dealership in the area. Go and see Luther, I assure you that it will be a great experience. Keep up the great work, it shows.

Bought my own first car here. Process was great easy fab and fast. People were nice and…read moreprofessional. No complaints. One star off for descriptions on website not matching real life 100%.

Apparently they operated completely separately from JM Giant Car in West SHV. It's a smaller…read moredealership though they seem to have a diversity of makes. Their dealership is hard to miss if you know what part of Airline it's on.

This happened to be my third purchase through this company and I can honestly say that I haven't…read moreregretted a single purchas. On my very first purchase i came to them looking for a jeep and sadly they didn't have what I was looking for. However, they actually located one just like I wanted and saved me the trouble of trying to find one myself. on my second purchase I didn't even bother looking, I just told them what I wanted and they found one for me. I would highly recommended them for your next purchas.

My salesperson Emily was very kind and helped to ease my Used Car buying experience.   She treats…read moreyou like family.

Please save your time, emotional sanity, and money - go ANYWHERE else for service!!…read more Travis the service manager and Andrea service tech are rude providing zero explanation of how they came to there finding and customer service is non existent as to the warranty problem I raised. Come to find out from another Honda service department the condenser coil under warranty was never the issue at all. After being lied to by management, laughed at by service technician, and hours of time wasted Honda would do better without this service department In it's entirety. I have loved my Honda and time spent working with other tech services however honda in Bossier needs massive service upgrade b/c I will never be back and will continue urging people to go elsewhere.

I was in the Shreveport area visiting and needed to get a routine oil change for my car. I stopped…read moreby at 8:30am on a weekday without an appointment, one person was ahead of me, and my car was ready with a complimentary car wash in about 30-40 mins. Compared to other Infiniti dealerships I have visited, this one was smaller in size, with less staffing, which allowed me to have a one-on-one interaction with the friendly service representative from my arrival to departure. (At larger dealerships, it sometimes get confusing because you transition through 3-4 different employees throughout the whole process). The waiting area had comfortable chairs and a TV. Complimentary refreshments included Keurig coffee, bottled water, and a tray of various snacks. I passed the time by admiring the new, shiny cars inside the showroom and the outdoor lot. Customer service was excellent and I had no problems. I have already been here twice and would return because of their quality work and customer service.

Good svc on the sale however good luck getting your trade in paid off on time and not being stuck…read morewith possibly two car notes due or in our case three since they didn't process our new car paperwork until after the trade in was paid off three weeks later, and after it was sold btw! Then Infiniti/nissan sent us a bill due 2/1 on 2/4 so it was past due plus the next months is due on 29th and we had to pay a note on our traded in vehicle because it wasn't paid off for three plus weeks, and I am (was) a multiple repeat customer.

Had service and they did superb ! Provided shuttle service and vehicle when needed. Very friendly…read moreand knowledgeable.

Terrible staff and to add to that they cant keep staff hence why if you go here there are always…read morenew faces. If their own staff doesn't like the brand what makes u think you will mind you they spend significant time around these cars. Their cars are super unreliable so if you dont like money buy an audi or a porsche. These cars always need a new water pump and hoses associated with the water pump and its not a simple job either. I've seen several cars need new engines on top of that and these cars were on the newer side

Darryl and Chance, in the Service Dept were helpful and took great care during my Miata's…read morePre-Inspection. And Red, in Used Car Sales was verhelpful and friendly.

Moving goalposts at Family Mazda. Be aware…read more After my daughter's car was totaled and during the second weekend of car searching, we eventually wound up at Family Mazda. We own a 2023 CX-9 and the dealership experience back then, under the Moffitt name, was excellent. After a poor visit back in 2024 under the new ownership, we decided to give them another chance. Unfortunately, that was a mistake. Over two weeks, we worked with Owen on a new CX-50. Early on he assured us the trim included heated seats (key feature for my daughter), only for us to discover later that it did not. He blamed the Mazda website, tried to upsell us to a higher trim despite knowing our budget, and even pushed a CX-5 despite knowing we were not interested in that model for her. So the deal stalled for a couple of days. Despite all that confusion, eventually we decide to move forward with the original numbers we agreed on, contingent only on seeing and test driving the vehicle after they completsd the dealer trade for it. My daughter drove in from out of town for this, based on the assurance that the deal would be honored. When we arrived to finalize everything, he suddenly "forgot" the special promo this entire deal was structured on - being the same promo we'd discussed consistently over the life of this negotiation (ice storm also delayed things). After multiple trips to the sales manager, he returned with numbers nowhere near what we agreed to. He even "forgot" the down payment amount the entire deal was built on. His final attempt looked correct at first glance, until we noticed he'd quietly increased the down payment by $1,533 to force the monthly payment into that original range. At this point, it was clear..either the original, "agreed" deal was never real, or they were hoping we wouldn't notice the changes. This wasn't just some misunderstanding..it was a low level tactic used only by salespeople who do not respect the customer's intelligence. Inexperience mixed with ego is not a good combo in sales, and it cost them our business. The situation even got my wife (who is very non-confrontational) visibly confrontational. That fact alone says enough. There is more I could say about how this was handled, but for the sake of keeping this review as brief as possible, I'll leave it at that. Between this and my experience in 2024, I can confidently say: we will never return to this dealership. Moffitt Mazda, you are dearly missed.