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    Ortega Drives

    4.9 (67 reviews)
    Open Open 24 hours

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    Photo of Tom P.
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    9 days ago

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    4 months ago

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    5 months ago

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    5 months ago

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    Mike O.

    Thank you Wendy for using our sevrice. Till next time.

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    Photo of Tom S.
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    1 year ago

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    3 months ago

    I have used Ortega drives for transportation to LAX and ONT many times. They are always professional, honest and extremely reliable!

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    4 months ago

    Mike & his team are great! Always on time, always reliable. 5 Star Service!! We use no one else.

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    1 year ago

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    5 months ago

    Great service and our driver, Adrian was very helpful and friendly! My husband and I used them for a ride to and from Ontario airport.

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    10 months ago

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    1 year ago

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    4 months ago

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    11 months ago

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    1 year ago

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    1 year ago

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    2 years ago

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    2 years ago

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    7 months ago

    Wonderful experience! Adrian was on time and great! Will recommend and use in the future.

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    2 years ago

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    1 year ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    1 year ago

    Amazing service. Thank you Mike and Cerina. Highly recommend their transport service.

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    1 year ago

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    1 year ago

    Mike and Alexandra are very friendly, punctual, and courteous. We use this service every time possible.

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    Page 1 of 2

    Ask the Community - Ortega Drives

    Review Highlights - Ortega Drives

    He was at our door early; he had checked traffic into LAX and assured us we'd be there with time to spare.

    Mentioned in 32 reviews

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    4.6(226 reviews)
    28.1 km

    Well we made it to/from LAX alive and in time. I will say John was communicative and let us know…read morehow and where to meet, and let us know when he was on his way and if there were any delays. Otherwise, his driving was a little scary; we were picked up not super early in the morning (between 9-11am), but he looked like he was struggling and swerved 2-3 times to stay in his lane. The van was also pretty filthy on the inside; there were nut shells on the floor and didn't seemed it was cleaned for several weeks. I would not recommend especially if your family has any food or pet allergies.

    Some things to note in case it's a dealbreaker for your specific situation!…read more - The customer service line doesn't really feel 24/7. For example, I've called in regard to two different booked trips in the past month and only ever got through to someone once (out of about 6 calls total and one unanswered text). - They tend to switch drivers day of trip due to availability and timing which I can totally understand but if you're someone who gets anxious about switch ups like that - just something to note. - There isn't really a way to modify or cancel a trip reservation easily off their website. You'd have to call but as I've mentioned, it was tough getting in touch. However! The little chat function on the website worked pretty quick and they were responsive at first in helping. Then I got ghosted mid-convo bc I think whoever on the other side thought I was done with my questions/asks. - There is a 5% cancellation fee due to the company's bank? This is regardless of time before trip. There are other reputable car service companies that give full refunds for cancellations as long as it's at least an hour before reserved time. This company is cheaper than the ones I'm thinking of so there is balance there! But can get complicated, if like me, you're booking for business trip which is an expense but hard to expense a cancellation fee on top of a different res elsewhere. But also, I had one experience where there wasn't any issues with pick up other than the driver switch which had us confused momentarily. We got over it fast and was nothing but a hiccup! But again, if you're sensitive about things like that - just something to be aware of so that nobody is surprised.

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    Happy Shuttle - Happy lunar new year

    Happy Shuttle

    4.9(209 reviews)
    28.9 km

    Absolutely love using this service! Rich and his team always provide excellent service and go above…read moreand beyond. Most recently, I needed to use the service for a pick up from UCLA to home for my baby Bruin who wanted to come home for the Halloween weekend. While I easily could have went with Uber, Rich gave me an incredible deal that came out to the same as Uber. Our driver was Harry. Not only was he amazing, but he was completely reliable and most importantly safe. The car was spacious enough for my Bruin to bring home laundry to do at home. So if you have a college student who needs to arrange a ride home, Happy Shuttle is definitely the place to call. They continue to exceed expectations and their prices are affordable. Will definitely be using them again!

    We booked this service because of all the five-star reviews, but our experience was the exact…read moreopposite. For our roundtrip airport transport, we confirmed twice over the phone that we needed a rear-facing car seat and a vehicle that could fit five passengers with luggage. The driver showed up without the correct car seat, and the car was too small for our bags. When we brought this up, we were told the driver "forgot." This created a stressful and unsafe ride for our baby. On our return ride, the same driver was over 20 minutes late, joked on the phone that "no one's coming," and when we asked for an ETA, gave no clear answer. When my elderly father expressed frustration, the driver threatened to leave us at the airport. This was deeply unsettling--especially since the driver knew our home address. After the trip, I spoke with Rich (the manager), who acknowledged both incidents were unacceptable and promised a refund and a free ride to make it right. Neither happened. It's not about the money--it's the principle. The broken promises and continued lack of follow-through make me feel we were lied to just to de-escalate the situation. I don't take writing negative reviews lightly, but this experience was unacceptable. This company may have good ratings, but if something goes wrong, you're on your own. I would not trust them again--especially if you're traveling with children.

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