This is our second mattress buying experience with Ortho Mattress and I highly recommend them. We didn't work with Thomas for the first one but had him for this second purchase. The first time we came here we bought a Cal King mattress for the master bedroom of the first home me and my husband bought together here in Orange County. Fast forward 4 years and we're buying a Full mattress for our guest room because we have our first baby due next month and need a comfy bed for our parents/nanny to stay! We were hoping they had a record from our previous visit. They unfortunately did not but Thomas was able to discern our exact same mattress choice from last time in about 3 questions. We even test laid down a couple to make sure but Thomas was spot on. He was super professional and very helpful and we loved getting another mattress from here because the quality is amazing and the price is fair. He also took the time to go over every aspect of the sale from the return policy and warranty to some fun facts about the business and competitors generally. We completed everything in about 30 minutes and are on the delivery schedule for tomorrow :) read more

Ortho Mattress - Furniture Stores Near Me - Irvine, California

Today Cyrus helped me with a Aviara XF and was very professional and helpful. He made the process seem less and I highly recommend visiting him. Thank you Cyrus! read more

Amazing service - special thanks to Mr. Cyrus We had a wonderful experience at Ortho Mattress. Mr. Cyrus was extremely kind, patient, and knowledgeable. He truly went above and beyond to help us find the perfect mattress and made the entire process easy and stress-free. His professionalism and genuine care for his customers really stood out. We are very grateful for all his help and highly recommend this store to anyone looking for great quality and excellent service. Thank you so much, Mr. Cyrus! read more

Thomas did a fantastic job. We visited three mattresses stores and he provided excellent customer service explained the products well and Ortho provided great value compared to the other stores we visiited on Black Friday. Highly recommend Ortho Mattress! read more

We had a great experience with Thomas. He helped us select the best mattress for us and made the process easy.

This is our third time buying a mattress from Ortho Mattress and we had great service from Thomas. He was helpful and knowledgeable about the different types of mattresses and helped us find exactly what we were looking for. The mattress was great quality and very comfortable. We will definitely be back for our future mattress needs! read more

Thomas was extremely knowledgeable and helpful! No sales pressure, no gimmicks, pure value. He saw us twice, explained every detail, answered every question and found every applicable discount. read more

Thomas was absolutely wonderful. He was informative, professional, friendly, and easy to work with. We were in and out in less than an hour and couldn't be happier with the service and product. Thank you for such an easy transaction. read more

Thomas has provided such an excellent service, explaining all details of each mattress types and offering the best ones with our budget. We came to look a few different ones and decided to buy 2 mattress on the same day. I definitely recommend Thomas for your mattress shopping here!! read more

I recently purchased the Playa Vista LT plush mattress "Cloud" and unfortunately, it did not live up to my expectations. I tried contacting customer service and to no surprise I was rejected from any compensation for a subpar mattress because it hadn't dipped far enough. In 3 years of buying this mattress the head of the bed should not have any sagging. It sagged so much that my head would end up underneath the headboard. For 7k, this should not happen and it should have lasted longer that 2 years. That's a ridiculous amount of money to have such a disappointing product. Don't buy this mattress thinking you're paying more and getting more. I don't recommend this product. Don't make the mistake I made of buying an expensive product to have to get rid of it and buy another mattress. Not worth it. I have receipts read more

Ortho Mattress - Saggy uncomfortable mattress - Furniture Stores Near Me - Irvine, California

Steve helped me today with the purchase of two mattresses and I ended up getting the works - I am so super excited to have these new beds and to have had the ease of help and options as well as a speedy delivery for what I chose. Helpful kind and timely - A+ service read more

Our experience at Ortho Mattress was smooth and comfortable. Thomas provided clear and thorough explanations, making it easy for us to confidently choose the perfect mattress. read more

Thomas was absolutely wonderful; I came in on a whim and he took care to listen to my preferences and helped me find mattresses that might suit my needs! I ended up buying a mattress on the spot because there was a incredible deal on full size mattresses, and I was able to get a great mattress for a great value. Thank you Thomas! read more

with Sales person Cyrus, it was such a easy deals, even he gave me special promo price.

Thomas was very friendly and helpful in helping me to find the right mattress. He explained the make-up of the mattresses I was drawn to and got approval for an additional $300 off the mattress. I'm looking forward to my new mattress and improved sleep! read more

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If I could I would leave another 10 reviews for Thomas! He was nothing but helpful and informative, aside from knowing his selection and what he sells as well as quality of the mattresses. He gave us the most bang for our buck! If you are in the market for a new mattress shoot right on over to Ortho Mattress in Irvine and ask for Thomas you I guarantee you will walk out with a mattress same day! read more

We had the best experience working with Thomas to find our new mattresses. The mattresses he recommended were superb and we can't wait to have them at home. Would definitely be recommending this store to anyone looking for a new mattress. Vielen Dank! read more

Thomas was very good as he explained everything and was extremely helpful. He showed exactly what we were looking for.

Great service and fast! Did not try to sell me anything I didn't need and I appreciated the transparency. I was considering changing mattress sizes and the sales person reminded me that everything else would have to change such as my sheets and comforters and everything... and I didn't even think of that! read more

Thomas is awesome. So nice and informative and considerate. I highly recommend this place

My mom was in dire need of a mattress and found what she needed at Ortho. Jon explained the difference between the mattresses and even had some on sale. He made the process easy! The mattress will be delivered in a few days and they are taking the old one away free of charge! Thanks Jon! read more

Thomas was great. Very knowledgeable, helpful and friendly. Would come back for future purchases.

I want to share my experience with you about our shopping at this store. Thomas was very helpful and knowledge. He helped us to find the right mattress for our son. I highly recommend this store and specially Thomas. read more

We purchased a Halstead Luxe King Aireloom (Aviara Luxury Firm) from Ortho Mattress in Irvine. Steve was very knowledgeable and gave us the utmost confidence in our purchase. I definitely recommend Ortho Mattress not just because of their superior inventory but also their sales person's superior knowledge and credibility when it comes to the products and circumstances that dictate which type of products is your best fit. read more

Just purchased a new mattress. Steve was so helpful & gave us all the info we needed to purchase the right mattress.

They helped me get a really great Mattress. The person who helped me was named Thomas, and he gave me a great deal and was very friendly and helpful. I had to get a new one because my old one was over 10 years old and starting to hurt my back. Thomas did an excellent job helping me to find the right one. I would highly recommend going to this store to buy your next mattress. read more

Very helpful and very patient in helping my mother, who has Alzheimer's decide on a mattress. We came back several days and they were always gracious and kind. read more

Had a great experience at this Ortho Mattress! Steve was very friendly, knowledgeable, and really helped us find a mattress that we absolutely loved. He made sure to show us a variety of different models and catered to what our specific sleep styles are. I highly recommend coming here and asking for Steve! read more

Just wanted to let your store know how great Steve is. I haven't bought a mattress in a while and felt that I needed to actually go in and try some rather than order from an online store. He was super informative, friendly and interactive! Ultimately I have decided to not purchase a mattress from anyone...yet (I'm indecisive) however I really appreciate Steve and if I hear anyone talking about needing a new bed, I'll definitely tell them to go see Steve! Thanks Ortho :) read more

Thomas really took the time to help us out and it made the process really easy for my fiance and I. We appreciate how informative he was about the difference between the hybrid and memory foam mattresses. He was very patient and definitely knows what he is doing ! He even gave us plenty of time to make the right decision and did not rush us. We didn't feel like we were being hassled and will definitely recommend our friends and family who are in the market for a new mattress. Ortho's prices are definitely better than other mattress stores we have looked at. read more

Steve helped me find an excellent king size memory foam mattress for our home and queen size hybrid mattress for our guest room. We will definitely be coming back for a twin mattress for our kids room. read more

Thomas is amazing and very knowledgeable Highly recommend. Tried several places and opted for Ortho mattress

Love my new mattress! Had to exchange the box spring and received the best service from Thomas! Love this location

Great store! Thomas from the store is super knowledgeable and friendly. Guide us through different price range. Super happy! Great selections! read more

Great service from Thomas who completely sold me on buying within 5 minutes. Wonderful and excellent experience

Jon was very helpful. We were able to pick out the perfect mattress for my budget. I am very pleased with the service here today and I will be back in the future for my mattress needs. Thank you ortho mattress and thank you Jon!!! read more

Ortho Mattress - Amazing selection of mattresses! - Furniture Stores Near Me - Irvine, California

We had a great experience buying a new reclining bed. Steve, the manager is so knowledgeable and helpful.

Poor customer service. And their mattress sagged after only 2 weeks. Spoke to Linda (who was great) at customer service on several occasions and was told we would receive a call back the same day from the regional manager... we never got a call back to this day (2 months). Wrote to them about our issue via the contact link on their website and a month and a half later still no reply. Called again and was told they don't have enough staff to monitor the messages they receive from ortho's website. After yet another call to customer service, finally got a call back from a manager( Cliff) from another region who would not take responsibility for the mistake the salesperson made (even though he acknowledged it was an overlook) and put the blame on us for not checking our bill. I would hope that I could trust I am receiving the products your salesperson tells me I am getting. Take your business elsewhere. They will have no concern for you after the sale. read more

We bought our mattress at Ortho mattress and Steve took care of us. He was very informative down to the tee with all the information we requested, he made us feel comfortable and made the process of buying our mattress very pleasant, the service was great! read more

My wife and I found the mattress we want, got it delivered the next day during president's day weekend. The whole shopping experience was easy breezy. Sales associate Candee was very patient with our trials in stores. She answers our questions in details and explains each brand's materials and manufacture process. There was no sale pressure from her. We narrow down our choices to couple selections, but needed some time to think about it. By the time we made our choice, store was just closed. But Candee stayed past closing hour so we can put in the order and get it next day. The delivery & return policy in details was explained in clear details when we put in the order. Delivery was on time. Warehouse called us to notify delivery window, and delivery guy called us again 30 minutes ahead of arrival. Their store carries wide selection of brands and price levels. We tried many of them: temperpedic, stern and foster, ortho, airloome. We end up buying the airloome. They may not carry the cheapest products. But a good night sleep everyday is worth the investment. They do offer no sales tax promotion during holiday events. So check the out if you are looking for new mattresses. read more