I came in on Saturday, April 4 intending to purchase a new pair of glasses, but unfortunately ended up leaving due to the experience. I was browsing and trying on frames when one of the employees hovered very closely and watched me the entire time. It felt uncomfortable and more like being monitored than helped. At one point he told me I should remove my hat because glasses "fit better," but I explained I wear hats often and wanted to see how they look with one on. The comment came off more condescending than helpful. I understand being attentive, but this felt excessive and unwelcoming especially for a higher-end store where I expected a more relaxed and customer-friendly experience. I was genuinely planning to make a purchase, but decided to leave and take my business elsewhere. read more

I was on vacation and the screw came out of my glasses. The young lady at the store went above and beyond to help me fix it. Great customer service and no charge! read more

Must preface that this shop is not dealing in $100 specials. Their frames are on the higher end of the spectrum but worth it to me. I get what I pay for. They have been at Kierland for a long time mostly retaining the Same staff year after year read more

I started coming here several years ago, as they are the only place that carries a specific brand I prefer for both sunglasses and prescription glasses. Today I was helped by Valentina, who was extremely patient, provided some great suggestions and without the pressure. After about 30 minutes or so we landed on a pair of frames with custom colored lenses. As for the store itself, I found it to be very clean, well organized, and had a vast inventory of the latest styles. The prices were reasonable and historically their turnaround time for having prescription glasses made has been rather quick. Happy to see a solid business have the longevity they've had thus far, especially considering the number of businesses in the valley that didn't make it out of the pandemic. Thanks Aspen! read more

If you are looking for an upscale designer sunglasses store this is a good place to start in North Scottsdale. They have plenty of Gucci, Prada, Coco Chanel etc. but alas the service is minimal ( they basically just ring up the sale) I looked on the Coco Chanel website before going so I pretty much knew exactly what I wanted. The store itself doesn't have a website which is problematic in this day and time. I really didn't know if they would even have what I wanted. Upon walking in the empty store I picked out the sunglasses I found online and tried them on. Setting them aside I walked the store to be sure I wasn't missing anything. The young lady working Ashley was very uninterested in helping me. I asked a few questions about the three pairs I picked out and she was very condescending. It really took me by surprise. She literally looked me up and down and looked down her nose at me and said condescending answers to my questions. I quickly purchased my sunglasses and left. Not the experience you hope for while purchasing $$$$ sunglasses. Not sure if I will come back. I liked their selection but not the service. read more

OSA - Eyewear & Opticians Near Me - Scottsdale, Arizona

I came here to buy a new pair of prescription lenses & will no longer go anywhere else. Customer service is amazing and better than any other retailer I have experienced (shoutout Tim & Owen for all of your help and patience!) and the selection of frames is perfectly curated. Thank you! read more

Bought some awesome Persol glasses ( not cheap) from this shop, frame cracked 7 months later, they warranted them no questions asked. Highly recommend!! Super nice people to deal with too. read more

First time to Optical Shop of Aspen after hunting for specific eyewear frames. I was very impressed with the customer service received from both sales associates (and older gentleman & middle aged woman). Even as the store became busy, the associates were still very attentive & helpful to all their guests which I really appreciated. Update: My glasses arrived on time & pick-up was a breeze. read more

OSA - Optical Shop of Aspen - Eyewear & Opticians Near Me - Scottsdale, Arizona

I had aspen put my script in my brand new Chanel sunglasses, a gift from my daughters for a big birthday in 2020. They did a great job! well, I just lost a screw not tightening it when I should have. I called ChaMel and they suggested the Chanel shop in kierlan, well they didn't help because the purchase was too long ago. I took it to Aspen, and very kind shop keeper, Lonnie, took out my substitute scew I put in, and put in the proper one, with care and kindness! I really appreciate good customer service, and with Aspen in Keirland, you will get it! thank you, Lonnie! read more

You would think after spending a lot of money here for a premium prescription sunglasses youd get better treatment when you return for the second time to get your glasses fixed. Let me reiterate that better.. second time since picking up my glasses at the end of March to get repaired. The smart ass guy acted like I was getting a Rayban or a Tommy Hillfiger repaired. If that was the case, I would have gone to Costco. I was too annoyed to get his name but he kept saying maybe my kids were messing with my glasses or I don't handle my glasses properly. Also, the woman with the European(correct me if I'm wrong) accent told my husband that there are no sunglasses that uses real glass for sunglasses when he inquired about a high end brand. Unfortunately she's not that educated about them because Costa sunglasses do and he was wearing them when he inquired about a certain brand. The older gentleman remembered me because he was the one who fixed my glasses the last time. Unfortunately this is the only place in Scottsdale/Phoenix area besides the crappy Paris Optique that offers high end prescription sunglasses. So I don't have that many choices to get the sunnies I like. In a few months I will probably be back but definitely not giving my money to anyone else but the older gentleman. I hope management will look into this as the glasses they sell here are not cheap! People spend hundreds if not thousands of dollars here and the employees act like they work at subglasshut! As for my Chanel glasses, I will demand for a replacement the next time I have to come back in here for repair. read more

Always superb service from Lonnie for what must be at least 15 years... We have purchased many pairs of prescription glasses from him.

Unless Ericka is working, no one else knows the products and are pretty disengaged if you have any questions. Ericka is very helpful, make sure she is there before you go. read more

ZERO. Zero stars. Went in for a new pair of Chanel frames and sunglasses. The store manager didn't even get up from her chair. Then, when I didn't find anything, I left. She FOLLOWED ME TO MY CAR. After a few minutes of her watching me I walked up to her and asked what the problem was as she told me she was missing frames where I was looking. Absolutely enraging to be indirectly accused on STEALING. Horrible business with a manager that looks down her nose at people that walk through the door. read more

If you want to be immediately judged by staff and then ignored, this is the place for you. Gross, snobbish behavior by employees the entire time I was in there. It was so bad I decided to go elsewhere for the new sunnies I was looking to purchase. read more

Love love love this place. Went in last night to have two pairs of my sunglasses adjusted. You know, how they get wobbly and slide off your nose? Well, Dawyne fixed both of my glasses while being super nice and friendly. Love the service. Now I can look at the ground again while walking without nearly having my sunglasses slide off my nose. :) read more

First time visit and was pleased to see so many options for both men and woman. Designer brands including Chanel, Ray-Ban, Oakley, and even Chrome Hearts! I believe you can get non prescription glasses/sunglasses as well as prescription ones. This optical shop carries some gorgeous glasses. Highly recommend checking them out if you wear glasses or are looking for some unique designer sunglasses/frames. read more

I get all of my prescription eye glasses and prescription sun glasses here. Service is excellent. First started with the locations in OC, CA then moved here and I only go to this place for all eye glasses and sunglasses. Beautiful eye wear. read more

Thank you Ashleigh Vasquez of Ilori Optical at Kierland Commons in Scottsdale, AZ. She changed the uncomfortable hard rubber nose guards of my Costco Perry Ellis glasses with soft, pliable silicone nose guards. Also adjusted them to sit better on my nose. Free of charge! We literally walked in off the street asking for advice while visiting the mall. Now my glasses feel great and aren't causing a deep, painful bruise on the sides of my nose. That's not only great customer service - it's a way to make someone's day and earn a 5 star review. read more

After only 2 months, my fairly expensive glasses had a massive amount of scratches with average use - significantly more than prior pairs with similar usage. I put them away and didn't bother calling Aspen for another 1/2 year and reached out. They took the glasses back and for $0 had the manufacturer adhere to the warranty, replacing the lenses. Great team. Excellent service. Worth the money. read more

Never have I ever met someone with the passion for and knowledge about glasses like the boutique manager, David. He listened to our needs and offered insight that I had never gotten at any other place. Truly five star service. If you're looking for a pair of high end glasses, this is the place to go. read more

The most arrogant and unprofessional staff I've every seen. They have their rolls reversed. They believe since they work in a optical eyewear shop that sells $1400 glasses that the customers should be serving them. They are clueless what customer service is all about. I bought a pair of expensive frames and lenses. They messed up the order. Made me feel like not only was it my fault, but the glasses were fine. They were very difficult about refunding my money. Save your money and time shop somewhere else where they're willing to go above and beyond to do whatever they must do to make the customer happy. read more

I just made my fourth purchase here today. David Killingsworth is an amazing representative that Aspen Optical should be proud of. The entire staff is courteous and extremely helpful if there is even the slightest issue with your glasses. Thanks again! read more

Wonderful staff. These gentlemen are always friendly and willing to adjust my shades. Years after I purchased glasses, still honors repairs. Will always come here to add to our collection. Thanks! read more

This was such a great eyeglass experience. I am leaving for college and needed glasses on a time crunch - not only was the staff incredibly courteous and helped me to find a pair of glasses that perfectly fit my face and personality, AND, the owner himself personally delivered my frames to a lab in the valley so I could have my lenses overnight for school. The Optical Shop Of Aspen is absolutely amazing! Thank you for my beautiful new frames :) read more

The people here offer super service! Our experience has been that they are happy to go above and beyond expectations to keep customers happy. It helps that they have a useful supply of spare parts and are more than willing to use these parts (free of charge) to keep our glasses in perfect condition. We highly recommend this shop for all glasses and sunglasses needs! read more

I've ordered eyewear twice at this shop and would rate it a 10+ in every category: Efficient and courteous service High quality products with fabulous styles in frames Precision optical work Personal attention geared to individual needs I appreciate the knowledge as well as genuine warmth and caring spirit of the staff. This store far surpasses the other optical shops I've visited! read more

I stopped by to have my frames adjusted, Dmitri and staff were fun, friendly, and helpful. Sure helped me out in a crunch.

Went in for a quick repair and Demitri was super helpful! fixed them within 5 minutes he's awesome

By far the most friendly and knowledgeable staff that I've experienced when dealing with eyeglasses. They are very personable and take their time with each client, ensuring that one finds the glasses that suits them best. Will for sure be returning for all my eyeglass and sunglass needs!! read more

This place is an excellent place to buy a pair of high-end sunglasses. Dmitri assisted me for over 30 minutes bringing me pair after pair that he thought would look good on me. He explained why certain styles of glasses do or do not look good with my facial structure. I ended buying a pair of polarized Persol 3048-S that I love and get compliments on all the time. Go here and ask for Dmitri. read more

I bought a pair of high priced glasses here and had them sent to me. I had to make 2 hr. trip to the store because the temple pieces were a few inches too long. Yes, a few inches! The man who helped me told me that any optical shop could have helped me. He cut the temple pieces and adjusted my glasses. But my $200 clip ons didn't fit although he thought they were fine. I had to make yet another trip to have Gloria look at my glasses. She had to adjust them and decided to send the clip ons to be fitted properly. I went home and then had to mail my glasses down so the clip ons could be fitted properly. All in all, a bad experience and wound not recommend this store to anyone. Gloria seemed to be the ONLY professional person there. I will not return. read more

The staff here is so patient and kind. I am thrilled to know that I have a store like this to take care of my eye ware needs!