This urgent care is woefully understaffed. There was only one person working the entire time I was…read morethere. She tried mightily to handle customer service, testing, sanitation, coordination with off-site staff, and more--and I do commend her for her efforts. But this is no way to run a health clinic. I was really taken aback by the fact that, once I accepted a telehealth appointment with a nurse practitioner, I was expected to discuss all of my symptoms and treatment options using the receptionist's phone--in full earshot of everyone in the waiting room (though there were only a couple people; one was a minor). I question the legality of practicing medicine in this manner, ie, who is supervising the clinic if no doctors are on site? Are nurse practitioners in Illinois licensed to provide care and prescribe without direct supervision? Furthermore, while the nurse practitioner I spoke with was as kind as can be, their medical advice wasn't helpful. For an unknown respiratory issue I described, they prescribed over-the-counter meds including a sleep aid (although they knew I already had an Rx sleep aid from my own doctor), and a common motion sickness remedy (although they knew I already had an Rx anti-nausea med from my own doctor). They also prescribed a cough suppressant that was just plain ineffective. I don't doubt their intentions, but when I was able to see my own doctor days later, he was frustrated that they didn't prescribe any antibiotics (not knowing whether my infection was viral or bacterial), and at the OTC choices I was given. Moreover, he immediately ordered a chest x-ray, which found that I had already progressed to acute pneumonia. I would return to this urgent care only if--like the day I went there--I had no other choice. And that would be silly, considering there's a reputable hospital right across the street.

Everyone there is always so kind and fast. Really listens and cares about how youre feeling. They…read moreare always so thorough with everything. Much appreciated and very much recommended!

Woke up feeling terrible and decided I needed to see a doctor. I checked in for my appointment and…read morewas able to get in within about an hour and a half of waking up. There were some issues with my insurance, but the front desk staff helped resolve everything quickly. Dr. Glaser was great and very efficient. She assessed me right away and got me the help I needed. They even provided on-the-spot medicine for all of my issues.

I recently had to go to Total Access Urgent Care for an eye infection. I called the facility to see…read moreif they could help me and received an appointment to arrive in about 30 minutes. Once I completed the paperwork, I was seen and released within 30 minutes. Great medical care and customer service. The facility was clean. Hopefully, I won't hurt myself again, but if I do, I'll go to Total Access Urgent Care!

My husband just went and got no care. He took off work and was told he has a virus and was given…read moreno prescriptions to help him. He can hardly swallow his throat is so raw. He was told to take a lozenge. You never see a Doctor here just nurse practitioners. My husband is almost 60 years old so of course he already tried lozenges and over the counter medicines. Avoid this place!!! Expensive and no help!!!!!

I just called seeking medical care for my sick husband. Here's the conversation…read more...... Do you do the rapid covid test? No, we are not a covid testing center. (in sassy tone) You don't do covid testing at all? Yes, if you qualify. 9 out of 10 don't qualify and then they are mad. silence Then, would you not ask what is wrong with the caller? No, you have to make an appointment and be seen. We are not giving out the qualifications over the phone. Then everyone would qualify. Wow...yelp reviews were right about you guys. Have a nice day. click. Are they providing medical care or just taking payments from people seeking medical care. Gotta say, the state of healthcare is the lowest it's ever been in the good ol US of A.

I went to Dr. Donn Richards at Fast Track Urgent Care because I was struggling to breathe due to…read moresevere asthma and a respiratory illness. From the moment he walked in, he was dismissive, mocking, and rude. I told him, "This is not how you treat your patients," and he laughed and said, "I treated you way better than you deserved." I told him I would be reporting him and he said he didn't care since it was his last day. His behavior triggered a panic attack and worsened my breathing. He refused to review my chart appropriately or consider my medical history, and the nurses had to step in to help me. This was unprofessional, unsafe, and emotionally/physically harmful to a patient already in a vulnerable state. Thank god for the amazing front desk staff and nurses because they were the only ones who stepped in to make sure I was okay. I will be filing a report against this man's abusive behavior, and I encourage anyone else who has had a similar experience to do the same. You can file through the Missouri State Board of Registration for the Healing Arts. His NPI is 1588723704. Please be cautious and stay far away from this man!

Came here for a swollen eye from a bug bite received medicine for inflammation and 7 days later the…read moreswelling is returning. I should not have to pay another $100 for a visit for the same problem. Literally on the first visit all the Dr did was ask what happen and just looked at my eye and gave out prescriptions

Bit of a mixed experience this weekend with horrible upfront scheduling, check-in and wait time,…read morepartially redeemed by capable care received at the end. My wife was up most of night with horrible headache from a sinus infection. Thought urgent care was best option, and the O'Fallon WellNow was most convenient. At 10:15am, I scheduled an appt online for earliest available 11:15am. Arrived 10:45am, was given a tablet to complete registration. I helped my wife fill everything out because her head hurt so much. Woman at check-in not sympathetic or empathetic. Finally shown a room at 12:10pm, doctor appeared 12:45pm (hour and half after scheduled appt). Doctor WAS empathetic, listened carefully, was capable and professional. So despite the disappointing upfront experience and amount of time involved, we were able to receive competent care in the end.

I made an appointment when I arrive they tell me almost two hour wait! And telehealth only no…read moredoctor! If I knew I would have canceled they said nurse only! I feel miserable so I guess I'll wait ! And update review.

I went on Monday (Feb 9) Was given a 5 day prescription. Was told to go back Friday (Feb13) if…read morethings did not improve. A doctor friend suggested I go on Wednesday (Feb. 11) because it seemed to be getting worse. Saw a different doctor who took a chest X-ray and gave me an inhaler because she heard wheezing in my chest. I went back Saturday (Feb14) and they refused to see me. Said I needed to go to the emergency room cause "there's nothing we can do for you." An emergency room visit is a $500 co-pay. I managed to get a new patient appointment the next Friday (today, Feb 20) with my new SMS primary care doctor. I have walking pneumonia! DO NOT GO HERE. They do not care!

this place is a joke and I would go elsewhere. Twice i have been there and the same excuse (walk in…read morecant be seen short of staff). But you can make an appointment tomorrow). REALLY!!!!! People you are warned.

I showed up for the 8am appointment I booked online. When I arrived at 8am the door was still…read morelocked. No problem! I can wait a few. But, when the woman came to open she spent 5 minutes berating me and told me "just because my watch says 8am doesn't mean theirs does....blah blah blah". ...All of this before I could say hello and good morning. Obviously she was having a bad day and all I needed was some urgent care. After the unprovoked berating and wait, I left without being seen. Urgent... they are not. Care... they do not. -- December 2017

I made an appointment to get tested for Covid-19. I didn't get asked inside until 23 minutes after…read moremy appointment at 6:20 pm and then I did not get tested until 8:03... three minutes after they closed.

Quick excellent care as always! The staff is always takes such good care! Thanks so much!read more

Don't go here if you want to leave with your debit/credit card. Receptionist didn't give me my card…read moreback then told my granddaughter she gave it to me, she didn't. She gave me my drivers license and insurance card then hurried me to the doctors office so I just dropped what she gave to me in my purse and went with her. Soon as I got home (no stops) I wanted to put the cards in my wallet guess what debit card was missing.

Whitney was very kind, understanding, and felt she really cared in the short amount of time I was…read morethere. The front desk was quick and efficient. Best urgent care experience I've had