I have never felt rushed with Dr. Zak. He is kind, thorough, and knowledgeable. Overall a good…read moreexperience.

Dr. Zak is not just a doctor--he's your local optometrist. Right from the handicap accessible ramp…read moreoutside his office, you can tell he cares to make his practice within reach for every person who passes through his doors. His office is like many other offices in Webster: a renovated home. Inside the entrance, there's a quaint waiting room with an aquarium, magazines, photos, and a countertop where reception and officework take place. Leading in, you can view all the glasses he offers--from state-administrated frames from MassHealth, to a selection of modern styles and varieties. Just around the wall from the waiting room is where Dr. Zak helps you get the right fit on your frames and makes sure they are a fit for you. When I went, Dr. Zak made sure to make my visit just as long and informative as I needed. I asked about contact lenses, and he told me how casually I could purchase my preferences online based on my previous prescription. I asked about eyesight concerns, and he helped me realize warning signs that I was lacking. He checked my old lenses and my eyesight and quickly figured I needed little change. Overall, I felt that he knew how experienced I'd been, having gone to optometrists most of my life. But, I felt that he was willing to take as long as I needed, or go as in-depth as I liked, to make sure I felt my eyesight health was being addressed. His receptionist was friendly, though I've forgotten her name, and I've returned many times for replacement lenses from my outside manufacturer. Dr. Zak treated each time with the care of the first, making sure my glasses fit, and that the prescription was comfortable. He wouldn't want me to run out the door as if my new pair of glasses was ready without adjustments. While he's not in his office as much as big chain optometry, I feel that he is always available for help when he can, and is ready to call back like a treasured doctor-patient relationship. Overall, I'm impressed with the care Dr. Zak provided me as a patient, and I'm surprised nobody's reviewed him before, much less provided photos. I'm sure he's worth your trip if you have a choice to go anywhere else.

Had my yearly exam with Dr. Kelly Pouliot. Can't say enough positive, very friendly and super…read morecompetent putting me at ease and answering all my questions and concerns. And if you need an MD you are in good hands with Dr. Velaquez, I have seen him many times as well. Great eyeglasses and service as well, I have bought many pair here over the years. The reception staff are fantastic as well always wonderful experience being helped by Joelle.

Experienced an eye injury over the Labor Day weekend and desperately needed an emergency…read moreophthalmology follow up from the ER. I called and got an appt within an hour(I'm a new patient and won't go anywhere else EVER for my eye care). From check in to check out, this was one of the best medical practice experiences I've ever had. Professional, efficient, informative and compassionate even when they're busy! They all took the time to alleviate my fear. Dr. Velasquez and his Medical Assistant took their time with each test and listened to my concerns. I would recommend this practice to everyone who cares about excellent eye care!!

I am shocked to read the (couple of) negative reviews here. This is the best optical store I've…read moreever been to, both in Boston and New York City. John is so sweet, kind, cooperative, helpful (on and on), and Dr. Shah is thorough and kind as well. I can't fathom someone feeling "degraded" or having any kind of negative experience at this store.

Wow! My partner needed glasses in 24 hours for an event. Searching for someone who could manage the…read moreexpectations of a rocket scientist is not easy, but we found the utmost professional in John Bejakian! He made the glasses in 24 hours and they were perfect. Not only perfect, but John patiently stayed at least an hour after closing with a science geek and perfectionist to get the glasses exactly right! This is not typical perfect, this was unflappable extraordinary above and beyond excellence and professionalism, perfect! If you need glasses and your seeing well is paramount to your work, see John, he will give you exactly what you need! If I could double his stars, I would!

Office staff is horrible. I asked to be called at the end of the day because I work 3 rd shift. So…read moreinstead of calling at 3:30 as I requested(they close at 4) they called at 10:00 am. Thanks a lot!!! I took a sleep aid because I was having a job interview and staff meeting that day and wanted to be sure I was on point. Thus the request for the call back in the afternoon . Needless to say I was groggy for both. All I wanted to do was order a pair of back up glasses. The prescription had not yet expired, which they admitted but they said they recommend I come in. Trying to use up my end of year hsa dollars, that's all. Will not be going back. If you can't comply with a simple, respectfully made request, I'm not interested in giving my business

I made an appointment with this office. Very friendly staff and the eye exam was ok. My issue is…read morethat they said that they were in network with my insurance company and they were not. They called me up and said that I owed an additional $80 because "it was a diabetic medical exam and that it went to the deductible. I called my insurance company and they said that they were not in network and that the billing code was correct. They actually billed the insurance company an extra medical fee, which was rejected because it's included in the coding for the original eye exam. The practice was not in network at the time of my exam and tried to bill me the out of network fee. The other issue is is that the doctor will not give you your paper prescription for your eyeglasses until you buy the eyeglasses from them. I asked the doctor for my prescription and he said that when I picked up my glasses, he would give it to me. I have never had this happen before. As far as my prescription itself, I'm still not seeing very clearly.

One of the best experiences I've had at an eye care center! I've been a long wearer of glasses,…read moreprevious offices would give me slack for having frequent repairs/replaces for myself or my 2 of 3 children who wear glasses. BVEC has been so easy to work with from scheduling appointments, insurance coverage, selection of frames and payment plans when I needed it. I often recommend this office to my own patients! Their costs are affordable and the staff are consistent, knowledgeable and patient!

I will not be coming back here. The Eye doctor that I had brushed off my concerns like they weren't…read morean issue. Very unprofessional and it came across as rude. I also had a contact fitting and an eye exam that were inaccurate because there is no way my prescription changed as much as it did within a year.

I have been Dr. Miller's Patient since moving to Natick in 2019. I enjoy my visits with Dr…read more Miller, he is extremely knowledgable and does a great job explaining things and answering my questions. Natick Family Eye Care / Dr. Miller is a huge improvement over my previous eye doctor. They are honest and transparent about the costs and charges related to the exam and any glasses / contacts that I purchase or am considering purchasing. Overall I highly recommend Natick Family Eye Care, I look forward to my eye exams with Dr. Miller

Back in October, my appointment went very well and had a great experience. However, in the past 4.5…read moreweeks, I've been having extreme difficulty getting new contacts. The wrong pair was ordered (though i said i wanted the sample they provided which i was told was in my chart) and shipped to me and then i had to call over 8 times to get in touch with someone. Two weeks later I provided my credit card and was told the new contacts would be in. I called 1.5 weeks later and was told they will need my credit card to order. There is a clear disconnect between front and back office and it is difficult to manage when each conversation is repetitive and continues to cause a wrong next step. It is now over 5 weeks since i first ordered my contacts :( this is frustrating. Great clinical care, but be wary when ordering contacts/glasses. I'll likely be looking elsewhere to avoid this experience again.

I've been a patient here for years, and have fond memories of Dr Waldorf and his warm & humorous…read morepersonality. Dr Hamel is also very personable and friendly. The front desk staff have varied over the years, and sadly, the last batch appears to have been misplaced: They collectively (and individually) have the personality and dispassionate guest-relations skills of stereotypical DMV workers. No more warm, smiling genuine greetings upon entering the office :( It seems like since they remodeled the office, the friendly front desk staff disappeared. I've tried to engage in a warm connection with this new batch of grumpy greeters, but got the bored look of a gen z (or is it y? I dunno...) looking at 'this smiling old lady' who wants to make friends? I wouldn't be surprised if they rolled their eyes at me once I turned my back. I recommend mixing it up and also hiring mature font desk folks who've lived and seen a little life, who understand and appreciate the customer service includes exuding warmth & compassion and a true interest in the patients who spend their money there. I would not encourage anyone to purchase their glasses at this establishment, because the staff is seemingly not trained in sizing frames to the face. They don't appear to know how progressive lenses need to be fitted to the eyes/face, and they are definitely not skilled at adjusting the newly arrived pair of glasses to the ears and nose - I know because all three of them made the attempt and did NOT give me glasses that function the way they should. I have to use my hands to lift my glasses up so I can see things on my laptop. Sadly, It felt like once they receive payment, there's not much incentive to provide a functioning product? Hundreds of dollars down the drain.... During my short time in the room with the Doc, I mentioned the problem with my glasses, but just got a disinterested 'Hum' in response... She was already on to other things....

We have been seeing Dr. Carol Hamel for a couple of decades. Her office has moved, staff have…read morechanged and office hours varied over the years, but Dr. Hamel is always her delightful self. She really knows her profession from what contact lenses are available in what increments to educating clients on eye care. Although Dr. Waldorf is no longer offering appointments the business continues to grow and I am delighted to see the office will be undergoing a bit of remodeling shortly. This will allow a greater offering of eye wear and a nicer waiting area. Look forward to seeing the new space at our next visit.

Dr. Le is fantastic and knows her field very well. I am so happy she has her own company and office…read morenow. Dr. Le takes the time to answer all questions whether they are small or big. She really examines and tried to identify all issues and calms your worries. She is passionate, knowledgeable, and very friendly. You will feel very comfortable for your vision exams. Her team is great and theres plenty of parking downstairs.

Let me begin by thanking the previous reviewers because their feedback helped me decide to visit…read moreDr. Le last month. My family and I have been seeing the same optometrist in a nearby town for over 20 years. However, some recent experiences left me wanting to try someone else. I am so glad I made the decision to visit Dr. Le. In my first visit, she examined my eyes and found a condition that can lead to a retina tear. Dr. Le helped me get an appointment with a highly regarded ophthalmic practice. An ophthalmologist addressed the issue the same day. The ophthalmologist told me that I probably had the condition for around two years based on the scar tissue. He gave Dr. Le (who he doesn't know) a lot of credit for identifying a barely visible problem. He said that he could have missed it himself. Beyond the eye issue, Dr. Le was very thorough in examining my eyes, filling my prescriptions, and fitting me for the best glasses and contact lens. She is friendly, explains things effectively, and provides compassionate eye care. I would highly recommend Dr. Le to my family, friends, and anyone who is looking for an optometrist.

Dr. Manganiello is wonderful and extremely patient. I had a plugged oil gland on my lower eyelid…read morethat was bothering me (I had no idea what it was) and a friend recommended Dr. Manganiello at CT Eye Physicians & Surgeons. He explained (in simple terms) what was going on. I'll spare going into details of how he removed what looked like a teensy tiny whitehead in my eyelid, but it took a long time. Every step of the way, he'd check to make sure I wasn't experiencing pain. He gave me thorough care instructions. It's now a few weeks after this procedure, and I'm doing great. I highly recommend Dr. Manganiello and his excellent staff.

Dr. Manganello is one of a kind. Extremely thorough genuinely cares about your situation. Overall…read moregreat experience staff was great was taken right at my appointment time. Highly recommend this ophthalmologist..