No stars. They have run us out of propane twice in 30 days. the first time it was thred days without heat or hot water. After 6 calls we finally got gas. Then 30 days later the same thing. read more

Beware - Unethical business practices When I was a new resident to Lee I called several propane providers - I'm a seasonal propane consumer and use roughly 200 gallons over 8 months My tanks are are owned not leased I was impressed with the friendly and knowledgeable sales associate and chose to go with Osterman Over about 2 years Osterman increased their price per gallon until it was more than 2x the original pricing - while pricing increases are expected, Osterman prices did not track with local competition and other Propane companies were routinely 1/2 the price of Osterman I have two tanks in series and they informed me that because one tank was empty each fill they would need to conduct a "leak check" after every tank filling, and charged me and additional $200 (no leak was ever found, of course) Next I received a Minimum Usage invoice for $285 as other reviewers have mentioned with accruing interest By this time I was done with these crooks, so I called and told them to cancel all services and delete my account - the customer service rep was highly argumentative and told me I couldn't cancel because their records indicate my tanks are their property - WHAT! I asked for her to generate proof of her assertion and she said I'd receive a call back 1 month passed with no callback - so I called again and asked for proof of the above, to which she replied, "yeah, it shows here these are our tanks". When I asked again for the evidence, she could not provide any I asked for a specific callback from a person who could have a civil conversation an interest to resolve this instead shuffling papers and dismissing me - I was told this would not be possible Then Osterman sent an additional Minimum Usage invoice - still no response from Osterman Meanwhile I switched to a new provider who charges about 1/2 Osterman price per gallon - no leak check each fill, no minimum Usage fee Good riddance losers read more

I never had a problem with them when I was a customer, using propane seasonally in my camp, mostly for cooking. But since we sold the campsite in 2020 Osterman persists in sending me a bill every year for "minimum usage." When I call to correct them and ask why they can't just pick up their tank, which the new owner is obviously using, they tell me it's not an issue, I just need to call them every year to credit the bill. Yes, it is an issue. Update your records and get my name out of your system. Why should I have to spend a half hour calling you when you could simply update your system? I have even given them the contact info for the new owner! If I don't call them, they start assessing interest charges, and I assume eventually will report my "non-payment" to credit agencies, thereby affecting my credit rating. read more

DO NOT use this company. They are the worst. We asked them NOT to fill our propane tank while we saved up money to pay for a fill. They agreed. "Sure, no problem!" Two weeks later we get a text that they have FILLED our tank with 321 gallons of propane, against our wishes. NOPE. NOT PAYING. I'll take them to court if I have to, but I'm not paying for something I asked them not to bring and that they agreed not to deliver. Their rates are also MUCH HIGHER than other companies. Double! We were already planning to dump them, but now we're moving that decision to light-speed and will never stop badmouthing them throughout our region. read more

I switched from Osterman back in October 2022 to another company. I tried to work with them on pricing and I was offered 10cents off. AFTER switching I was sent an email with many many discounts and low prices. I sent an email asking for the tanks to be picked up. It is now JANUARY 2023 and the the tanks still sit in my yard. There is propane still in them which is money owed to us. I have numerous emails and phone calls to them and Customer service Rep. Brenda is no help. Extremely rude to deal with. Her only reply is "there's a ticket for pickup" read more

We have the service where they keep us topped off, with the timing depending on historical usage. I forgot to let them know that we moved up here full time a few months ago due to COVID, and we ran out of propane a day or so after Isiais due to the back-up generator running full bore for 18 hours and far more than normal propane use. I called the office and they had a guy out here to ensure we didn't have a leak and fill us up in just a few hours despite very dangerous and unpredictable driving conditions. read more

I'm a single woman working a full time job. I have had Osterman propane for over 15years. Before I received fuel assistance my bill for the winter was on average $500, once I got fuel assistance my heating bill had doubled. I received on average $700 in assistance,it seemed regardless of how much money I had left, Osterman propane always took my remaining balance of my assistance(they are notified of the amount of money I receive)money for January. leaving me responsible for the heating bill for February and March. Which is fine except for the fact that my average monthly bill is $200 so all imagine my surprise when my bill for January more than doubled. This year I received $950 which should have been more than enough for the heating months. my bill for November and December were again on average $200,then January comes and my bill is $563 which again took my remaining balance of my assistance money. I've been over charged for years! I filed a complaint with the better business bureau who in response told me they received no answer from Osterman propane and the file would be closed. What I was looking for was for Osterman to spread that $563 January, February and March. They're unwilling to even answer my complaint. My apartment is roughly 600 square feet and we'll insolated, 563 for one month is rediculous! I went from using 70gallons to over 200 gallons in one month,I think not! They wanted all my assistance money plus wanted me to have to reach in my own pocket! I will now head to the attorney general. This company needs to be investigated! read more

Have been with osterman going on three years. Each year they say they will improve their delivery service and each year they don't. A ticket gets posted to a driver and then the driver decides when they will deliver. Ostermans has no idea when this might happen. We will be switching service come spring. Hopefully i get gas and don't freeze while waiting. No amount of pleading gets you faster service. She didn't even know what driver she gave the request to. read more

I am a new customer of Osterman. I contacted them about installing a gas insert in my fireplace and was delighted with the experience from the time I place the call to inquire about the service, through the installation. They call back when they said they will, and showed on time when they calendered an appointment including the onsite professional work that they performed. I was happy and impressed with the experience that i ended up switching to Osterman for my propane supplies. Overall, great experience and strongly recommended!!! read more