Dr. Lillian Chen has been an incredible and attentive primary care physician for my father. She…read moreconsistently takes the time and care to help us work through both major and minor health issues with thoroughness and compassion. Dr. Chen has gone above and beyond in securing timely prior authorizations and coordinating his care across specialties, which has made a meaningful difference in his health journey. She is exceptionally responsive on the patient online gateway, always addressing questions and concerns in a timely and thoughtful manner. Even when she is away or on vacation, she ensures continuity of care, and we never feel that my father's health needs are left unattended. We feel very fortunate to have Dr. Chen as my father's PCP, her dedication, responsiveness, and genuine care are truly outstanding.

Dr. Chen is the best primary care doctor I've ever had. She is thorough, smart, and genuinely…read moreseems to care about my long term health. Her office staff is also excellent. I can always get a live person on the phone for urgent matters, they have telahealth options available for many routine matters, and their UCLA Medical nursing and support staff is top of the line. Also love their MyChart app! Makes scheduling and payment a breeze, and keeps all my medical records in one safe and easy to access location.

I've been going to Dr. Kim for a while to get my yearly check ups. She's always been nice,…read morepersonable, listens and seems to know what she's talking about. Trying to get an appointment is always difficult. She is usually booked up for months so I started booking my appointment the same time every year to guarantee a spot. This year I got a call saying they cancelled this year's appointment for some reason and I'd have to call to reschedule. I called (mid November) and was told she's booked all through March of next year. Good for her that she's so popular but I haven't seen anything from her that I can't get somewhere else. I'd like a doctor I don't have to wait months for.

I arrived at Dr Kim's office 13 minutes late. I was coming to Torrance from Long Beach and the…read moretraffic going by the port was horrible, congested with big tractor trailer trucks. I had blocked ears, impacted by earwax and could barely hear. I was in pain. I was told she could not see me and I would have to come back in one week. I asked a second time and she declined to see me. A front office ice cold person told me I could go to urgent care in Redondo Beach with no appointment. I asked again. Then I asked to see the manager, also cold. I had to tell the manager I was not in love with UCLA as an orthopedist at UCLA Santa Monica wanted to replace my right knee and it did not need to be totally replaced. I recently needed a colonoscopy and had FIVE that's 5 cancellations from UCLA. They tell everybody with huge tacky banners that UCLA is the BEST hospital in the west. Baloney. What about Stanford, UCSF, and Berkley. And Scripps. UCLA is NOT the #5 hospital in the country, no matter if US News and World Report said that once. I have been a very frequent patient of UCLA for 35 years. Probably a mistake. Dr. Kim is cold and hard with negative bedside manner. She must have gone to medical school at Rikers Island and done her residency at Sing Sing. I suggest you drive to their main campus in Westwood where you get treated with compassion, dignity and respect.

Fast, easy reliable…read more I've brought my son here before when he was sick and I was there for under 30 minutes. Great service very attentive.

By far, the best medical group around. Their staff is very efficient and very knowledgeable. The…read moreoffice staff is dependable and dedicated. This office takes care of all your primary medical needs.

While I have seen Dr. Chen for over 20 years, this is the second time I have made an early morning…read moreappointment to minimize the wait that I experienced when booking an afternoon appointment. Well, my appointment was at 8:30am. I literally heard him walking into the exam room next to me at 8:35am. It's now 8:55am and I have not been seen. The paper gown isn't exactly very warm either. I ignored the 25 minute wait last year. He is a very good doctor, but my time is of value. Now I'm rethinking my options moving forward.

Very thorough and understanding. Listens to my issues and solves via specialists, therapies, or…read moremedication. Highly recommended

My husband has been going to see Dr Betty Lo for years now and I have to say she's great!! I highly…read morerecommend for anyone to go see her. But I have to give ZERO stars to one of the schedulers her name is Leslie, she's rude , not helpful and has poor communication skills. It's happened more than once and it's very discouraging to call to make an appointment with the office.

My insurance changed and my GP who I loved was no longer covered. I had an appointment with Dr. Lo…read moretoday to establish care and I could not be more thrilled! Dr. Lo took the time to get to know me as a new patient and went over my medical history extensively. I never once felt rushed. She is extremely thorough and personable. The staff was wonderful as well with caring and positive attitudes. A true breath of fresh air after a very poor experience with a previous doctor and staff I saw a few months prior. I am looking forward to my future appointments with Dr. Lo and feel I can trust her to provide excellent care and support.

My husband has a very very bad experience with this office. They keep booking appointments one…read moreafter the other and will never let you go easily. Receptionist is also super rude and no manners to talk to patient/customer. This office is all about BUSINESS.

After a year of coming to this medical facility, I finally meet Dr Janet Lee. Let me tell you,…read moreshe's very unpleasant to deal with. I was coming in for an underlying medical issue and instead of talking about that issue, Dr Lee kept asking me about my skin since I have acne. My acne is actually a symptom of my medical issue and I was trying the holistic route to get my symptoms under control. That day, I remember thinking "okay my skin has actually calmed down and wasn't looking too bad." Janet Lee, however, made it a point to tell me "you're a pretty girl, but your acne is not okay" and proceeded to tell me about her aesthetic med spa where she believed Morpheus 8 would change my skin. Morpheus 8 is micro-needling and if I know anything about micro/needle, I know I'm not a candidate because my acne is active. Dr Janet Lee spent the rest of my appointment trying to push this service on me and telling me to save my money to do it (she told me it's about $4k for 2 sessions). This is after I asked her to write me a prescription for a glucose monitor bc my blood sugar levels is what I'm worried about. This is the reason I came in for my appt. She gave me so much push back trying to convince me not to get a glucose monitor bc "it's not completely accurate," "the monitor is going to be in the way and you're going to feel it on the back of your arm," and so on. If you want a doctor who doesn't listen and will just push her own agenda on you, please go see Dr Lee, but if you want someone more compassionate and not as incompetent, go elsewhere. Literally anywhere else.

Dr. Arvan is Amazing!! I'll start there. God used Dr. Arvan to save my life. I was really…read moreuncomfortable with the doctor my insurance company had recommended, so I looked around. I liked Dr. Arvan's qualifications and hospital affiliation. (Torrance Memorial). I am so glad that Dr. Arvan was willing to see me. Dr. Arvan is excellent. She Listens, asks the right questions, addresses the issues of your concern, and has excellent relationships with many doctors, and knows what and where you may need to go next. Her staff is very kind also, and the office is clean, nice, and professional. I can't say enough about Dr. Arvan. I would recommend her to anyone. She has treated me extremely well and I am so thankful she is my physician.

I just had the worst doctor experience in my life with Dr. Arvan. She was rude to me as soon as I…read moretold her I recently saw a Naturopathic Doctor who diagnosed me with SIBO after having serious gut issues for two years. Dr. Arvan didn't review any of the paperwork I gave her which included recent lab reports, diagnosis and treatment plans, etc. She didn't ask me any questions about my health or how I was feeling. She was more worried about the natural supplements I was taking to treat SIBO not being FDA approved. I simply needed to get a physical exam done to qualify for a discount on my medical insurance but she refused to treat me because I'm seeing an ND as well. Are you kidding me? I'm taking things like calcium, multi vitamin, vitamin D, K, C. I'm also on HRT but she didn't like that either. How would she have any idea on my hormone levels without even looking at my lab results. What a waste of time. Seems she doesn't like her patients seeing anyone but MDs. However, I don't need any more prescription pills. All I needed was a simple physical exam. Unbelievable!

Updating my review due to ongoing administrative and communication issues. While the clinical care…read moremay be fine, the management has been consistently disorganized. My husband was scheduled to see Dr. Tran for his annual review but when he called to confirm, the system showed no record of it. It's difficult to feel fully confident in the overall experience. Hoping to see more reliability moving forward.

Office staff is rude! or mainly the one that usually sits on the left side away from the front…read moredoor. Horrible and lazy staff especially when dealing with elderly patient! They push you along until you get tired and once you're annoyed they're offended. They leave you on hold for over 10 minutes and do not have any common courtesy to let you know an update, but in turn, their response is "they're busy"! Referrals take months, even when following up weekly. You leave messages and when they return your call they still don't accomplish anything with a response " they'll call you back" they never call back. This would be a 1 star but their doctor Tran and Nurse Cat is understanding and considerate.

Nice doctor's office especially for predominantly native Japanese speakers since Dr. Akiko Suzuki…read moreis a Japanese-English bilingual speaker so she will be able to use Japanese medical terms rather than Latin, classical Greek anglisized medical terminology that even we English speakers find difficult to comprehend. Pleasant, almost all pristine white interior. Quiet, serene, no music even soothing meditational. By appointment only. Staff is also Japanese-English bilingual. They are friendly, conscientious, gracious. Dr. Suzuki is not my physician, but I go to the office often due to aging relatives for any medically related issues.

I had a great experience here! I usually don't write reviews, but since I read some bad reviews…read more(mainly talking about the rude receptionist), I thought I need to write it! I went to this office in May 2022 for the first time. The receptionist was nice (I guess the rude one is gone now), no problem. The nurse seemed very busy but efficiently working and she explained me the procedures well. Dr. Suzuki was professional, but with warm personality. She took time to listen to me and gave me some advice. I went there for the yearly check up this time. I could see the result on the patient portal online after a couple of days. So you don't need to make another appointment to hear the result from doctor. (If you have issues in the result, they will call you.) I'm glad I chose Dr. Suzuki for my primary care doctor. Japanese is my first language, so I feel easy and relieved being seen by a Japanese doctor too.

My dad went in last week because he had been feeling sick and lost 25-30 lbs in a matter of 5…read moreweeks. Instead of telling my dad to go to the hospital, he asked my dad to come back in a week for blood work. My dad went to Harbor UCLA on Monday where he was immediately admitted has been admitted since. This place is a scam and did not have my dad's health in their best interest. They wanted to over charge an out of pocket paying patient.

they are really respectful, very nice and they take care of their business love going thereread more