Kim deserves every bit of this 5-star review. I first met…read moreKim when I moved into my storage unit a couple of years ago, and she made the entire process easy and stress-free. Now that I've moved out, I wanted to leave another review because she was just as helpful, kind, and professional as she was on day one. The office was extremely busy when I came in, but Kim still took the time to help me, answer my questions, and make sure everything went smoothly. She never made me feel rushed and treated me with genuine kindness. What stands out most is her consistency. I've interacted with her over the course of several years, and every experience has been positive. She is friendly, knowledgeable, hardworking, and truly cares about helping customers. Employees like Kim are the reason people return to a business and recommend it to others. Public Storage is lucky to have her. I'm happy to recommend this location to other friends of mine in the future and if I ever do have storage needs I would definitely come back!

The facility 5 stars. The ease of use 5 stars. The direction/signage ON premises 0 stars. Why is…read morethere not an ENTRANCE and EXIT sign? Idiots clearly need it. I mean I understand that when I select "ENTRY gate" that means where I go IN. But not everyone has sense. Therefore - IDIOTS. The facility needs Idiot-proofing. Another thing - people should be allowed maximum 2 carts at a time and a maximum of 15 minutes when other people are there. I understand being able to only have one but there needs to be something like a checkout system. So that people WITH courteousness and sense can actually use the carts too. AND park in the bay rather than having to wait for people who block the entrance because they're backed in and blocking it. Sheesh. So truly 5 stars for the PLACE. DEDUCTIONS of 1 for the lack of clear instructions/directions to keep patrons in line.

This place sucks for several reasons, but here's the big one: I was a customer there for four…read moremonths with a modest 10 x 15 storage unit. They just emailed me saying my rent would increase from $211 to $274. That's $63 or 30%! What's gonna happen four months from now, are you going to try to do that again? I canceled my unit and moved everything out. - There's never anyone in the office when you need to talk to a real person. - Voice Mail is impenetrable and you can't even leave a message. - Pricing is wonky. I got quoted a cheaper price for a 10 x 20 then for a 10 x 15.

Stopped in to check out prices at the Denny Road location and had an amazing experience with Logan…read moreand Barbara! Logan is an up and coming STAR with a great attitude and willingness to help. Barbara is so knowledgeable and willing to help make things as smooth as possibe. Thank you guys soo much for your help and expertise. I am so grateful! The place is super clean and easy to access as well.

Matt and Matt did an awesome job! Worked hard and lots of stairs! Thank you guys and I would use…read morethem again!

Yeah, don't go with these guys. i had specific instructions for my move both to the rep on the…read morephone (xavier he's great) and to them directly. all were not really cared for properly. I should have just gotten my friends and a uhaul to move, but i was promised it would take 5hrs. i was billed 5.5hrs. tip top of the money i had left. and they didn't even have time to move everything. why? because their recklessness with my things i didn't want them carrying my computer monitors. they were hired to pack and move stuff across portland. they came at 1:30 when they said only to tell me that they didn't know they needed all the packing stuff. they eventually arrived nearly 2hrs later and towards the END Of the original window i was promised without any 'hey we will be there at this ETA' they said they got stuck behind a train, which is fine i guess? but no update after that until i called and complained, which got me a 5% discount, which is nice i guess? but like everything that happened after were MASSIVE red flags, both for the computer and the 'movers' which felt like contractors they just hired for whatever without properly vetting. i had a small move, 2 rooms. they were the slowest movers and most reckless movers i've ever hired. but i don't really blame them fully for that. supposedly they were working since 8am and just drove up from salem or something. they didn't even eat lunch. is that even legal?! no wonder they came to the door exhausted already and out of it. These 2 guys did the best they could, but honestly with how exhausted I was from helping them (something i SHOULDN'T HAVE HAD TO DO), they were doing a good job, but that doesn't really matter. in the end this guy ruined my 2000 custom built standing desk for music. not sure if i can get it repaired or fixed. he undid it and said he will put it back together. it was pretty easy just a few bolts into the joints between the wooden top and the legs and putting on the keyboard tray. easy stuff for the most part (when you have a drill, i don't own one). this guy didn't even look at where he was drilling or understand how the desk was put together after showing him specific things. he just drilled in the bolts and they hit a part that they're supposed to go into but was put in backwards making it impossible (on purpose) to get the screw in. this guy just kept drilling harder and harder and when i asked him about it he was like yeah it's supposed to sound like that. He either was so exhausted he couldn't think straight or just took on tasks he could have said 'yeah i don't know how to do that, can you do it?' either way now i have a broken desk that's only partially built and put together. i am really glad i moved all of my expensive stuff to my place with a friend last weekend, because they definitely would have broken a lot of very expensive things! I also gave them a mattress cover to put on the mattress, and they struggled doing that. You are movers wtf?! i zipped it up about half way and moved on. Then when we got to my new place they didn't even use it and put the mattress on the pavement to get a better angle or something. like what was the point in bringing it?! They also dropped a bunch of precious memories i had in a bin in a bin, they said they took them out because the outer bin couldn't close (bs). They were holding it open wrapped around their arm and i asked them to close it as it doesn't look secure and he said it would be fine, then immediately drops it with pictures and papers dropping on the ground and getting dirty. Anyway this all just happened. and there's no way I can live in my new place due to the lack of time they afforded to me to actually place things in the right spot. At least my bed is in the right spot. luckily for now i am in a short term rental because my last place had mold and why I am moving. i am highly allergic and being there as long as i did, both to wait for them to show up and how slowly they worked on loading the truck, I am feeling sick again because of it. The estimate was low balled to say the least because these guys move at a snails pace because this company overworks them and treats likely their staff like crap. these are probably more desperate people looking for an easy pay day. one guy was like 'i worked 4 days this month' and the other one worked 6 days in a row. a 12 hr day without a break outside of driving (which isn't a break) isn't really fair or legal? I paid nearly 1k for this move, and you can't afford to give these people a proper break between moves? I'm sure they weren't making nearly enough either. Lastly they pressured me to sign a thing at the end of the receipt that says everything was delivered intact, which i didn't sign. Anyway go with another company, not worth the risk. I didn't have another weekend to do this move as i need to have a livable space and that takes time as well. Anyway the movers were careless, slow, expensive, and ignored instructions.

I called to set up a storage room with what I thought was the location I googled. The operator set…read moreit up, but never mentioned I would have to pay $50 up front, it was supposed to be first month free or something. No, I had to pay $50 that day, AND buy a $20 lock. Then they charged me for the next month 2 weeks later, another $50. We moved everything out and tried to cancel, there is no way to cancel online, you have to schedule a "move out date" which was really hard to find. I looked at my bill for next month out of curiosity, and it was $133! Luckily I scheduled a "move out", even though we're already completely out. This space was tiny, by the way. Not even enough for a 1 bedroom apartment. I do not recommend Public Storage, they trick you with a fake special, then keep upping the price if you don't pay attention.

Units are easy to access and Barbara is extremely helpful and pleasant to work with.read more

This place is a scam. DO NOT RENT HERE. They will jack up your price within the first year that you…read moreare there and say that it's for maintenance. It's not. Half the time the garage door is open for anyone to come in, with no security ever that I've seen. My light above my unit has been broken for months and I can never see inside my unit when grabbing items. Also it's extremely hot and uncomfortable. They claim they keep it at a certain temp but that's a lie. I will be moving out because this business practice is extremely shady. The price for my unit online is a third of what I pay now and I've only been here since the end of MAY 2025. It's unacceptable.

Liz is wonderful. Explained everything so I feel comfortable…read moreaccessing the unit. No question was stupid Very satisfied

We had a great experience with Parkside Mini Storage. The owners were welcoming and extremely…read morenice, the place is spotless and super secure. It was also a great value. We will definitely come here for future storage needs.

Parkside is great to work with! Clean convenient facilities. Very secure. Reasonable rates and…read morevery friendly office staff. Best storage experience I have had!

To their credit, this business canceled the latest rate increase when I brought that to their…read moreattention. That's classy-if they don't raise it again.

When I rented there was never a problem. The facility was clean, well managed, good temperature…read morecontrol. accessible. Portland is weird and I can only guess why these negative reviews are coming in. The typical bullying campaign against "we know who." Just stop!

Let me start by saying I had a reservation, and just needed to pickup keys. The employee at the…read moredesk inside was SO rude. And wasted our time. When I could finally say WHAT is taking so long I did ALL of this on the app...he said oh you just need keys?? Yes. Been trying to say that bruh. Totally wasted my time and he was so rude. If I could give 0 stars I would. But Kerry, the GM, I believe that was his name; he is the only reason for one star. Because he actually cared enough about a customer and feedback to apologize for his employee being EXTREMELY rude to me. He took the time to listen to why I was displeased and apologize. That is service. I ended up calling him again that night when we returned the vehicle because there was no where to park it. I couldn't believe other people just left trucks hanging out of the parking lot in the street. People need a clue. He said that it always happens because they don't have enough space or parking. I felt for him as it seems like he's likely had to field MANY complaints like this (parking,) and he seemed exasperated by it but he was very kind and very professional. He is THE ONLY reason I would ever return to this location because he seemed to have a true desire to make it better.

I reserved a 15-foot U-Haul truck from the Beaverton location to take it to Salem, and I chose a…read moredrop-off spot close to my sister's house. On November 28, I received an email from someone who looked like the manager saying they didn't have the 15-foot truck I reserved. They told me I had to go to the Tigard location to pick up a truck instead. They said I would get a $20 discount and 50 extra miles, but these changes were made for their benefit, not mine. When I drove by the Beaverton location that same morning on my way to Tigard, I saw plenty of trucks sitting on the lot. So I don't understand why they couldn't give me one of those. It felt like they just wanted me to move their truck to Salem for them. They also changed my drop-off location without asking. Instead of dropping the truck near my sister's home, I had to go 12 minutes farther away. When I dropped the truck off and tried explaining what happened, the employee didn't care at all. She took the receipt and told me someone would contact me. Nobody ever did. They clearly don't care about customer service. On November 28, I ended up paying and doing extra work for U-Haul, driving their truck where they wanted it. To other customers: When U-Haul changes your reservation, ask why. Don't let them use you like they did to me