We've had our unit for a few months that is used as excess for business needs. We haven't had any…read moreissues except with other tenants occassionally blocking our unit when we need to get into it. Otherwise, it was easy to set up auto payments and the staff was helpful when we needed paperwork. No concerns.

The service is horrible! I have been paying my rent on time in full for 13 years, and the…read moremanagement has always been less than appreciative, but yesterday takes the cake. I went by the office to provide the proof of insurance they require, and in the pouring rain at 8:59 I was able to communicate thru the glass door that I had my insurance doc. She opened the door, and I handed it to her, she took it and began to slip back inside, when I asked her to make a copy of it, as they have always done in the past. She said I would have to wait until they open at 9AM, and went inside leaving me in the rain to await her return a minute or so later. Why???? It wasn't because she had to do something in order to open, she didn't have enough time do anything. It was not only rude, it was inefficient! She walked away from the door, and walked back to let me a little after nine. It appears that someone gave her a little authority, and she was determined to use it, no matter what it cost the business, or how much discomfort and inconvenience it caused the customer....why??? 13years!!!

Customer Service is friendly, knowledgeable, and helpful. I was helped by Ruby and she was great…read more Storage facility is clean, safe, and secure as well as open later than other storage facilities throughout the week making it easier to access your things. I got 50% off the first month. Overall a great experience.

The women that work the front desk and friendly and attentive. They answer questions with…read moretransparency. The establishment itself is quite old and rundown. There are no amenities nor climate regulation within the units. The plus is their pricing and they lock in rates for up to 12 months.

great service and the staff are great thye help with all your questions and property is really cleanread more

When I came into the office, I was greeted by Valeria Garibay. She helped us with our storage and…read morethe paperwork. We were able to move our stuff in the same day if we wanted to.

Fake reviews! Unprofessional and not trustworthy. Way Overpriced save your time and money go to…read moreSantee. Didn't finish building the place?? unbelievable. U cannot tell me this is worth it! I would rather trust my belongings on the street than in here. Management is never here and will hang up on you when trying to cancel. They also leave the gate open on multiple occasions! App will glitch! No locks just an app to open!

Great service, clean units, helpful management. Will use again if needed in the future.read more

Great customer service, and quick set up. Same day storage availability. Clean and local to home…read more Friendly staff. Good prices.

Great service. Nice and attentive, answered all my questions. Gustavo was excellent!! Got in on the…read morespecials (3 months) great value. Services provided were exceptional. Thank you

Vanessa exemplified outstanding customer service through her attentiveness, knowledge, and genuine…read morecare for the customer experience. She actively listened to concerns, providing thoughtful solutions tailored to individual needs. Her friendly demeanor and prompt responses created a welcoming atmosphere, ensuring that every interaction was smooth and satisfying.

This was super easy to setup online, just a couple of clicks and I had the storage u it I neededread more

John in the office was super helpful and provided awesome recommendations to us based on our needs…read more If anyone is looking for storage, I would definitely recommend this place. They have excellent specials!

After running around for two days comparing service, prices and units, we decided to reserve…read moreJamacha Point. John was very friendly and respectful. The facility is clean. The hours work for us. The prices were very good and the commitment of one year for the same price was great.

They had a unit in the size I wanted on the ground floor. Signing up was easy and the gate entry…read moreapp is really useful. Everyone was friendly and helpful.

I had this unit for less than 60 days and my unit was broken, robbed and stolen from. My whole life…read moreclothes pictures electronics etc was stolen. And they didn't even care. I return 2 months later and they put their own red lock on the unit without informing me and without my approval. Do not rent from these people at this point there just patiently waiting for a lawsuit to hit there desk.

Paul is amazing and very helpful, he went above and beyond to help my girlfriend and I move out of…read morethe unit we've had for many years

TERRIBLE MANAGEMENT!! Do not get your storage unit here!! They raise the price constantly and will…read moretell you to get your belongings out same day. Outrageous behavior as a fellow resident in alpine for 20 years to see how this business treat their customers with such harshness is discussing.

We left our vehicle with them for 4 days. It was easy to make a reservation, they answered all my…read morequestions before my arrival and were flexible with our arrival time. It was easy to check in, the driver was very nice, gave us recommendations of where to visit across the border. He also took us to the border so we could walk across. A few feet away from the actual border and gave us instructions since it was our first time visiting. At pick up they offered to pick us up from the border once we walked across. Getting our vehicle was easy, hassle free and our car was found as we left it, nothing missing from it. We will definitely pick chia parking again on our next trip.

This is in response to the Owner's response to my comment…read more I have no issue with a business being bilingual. The Chia staff worker SAID TO ME, multiple times, that I could not speak to the manager BECAUSE THE MANAGER DOES NOT SPEAK ENGLISH. The driver was on the phone with the manager, but I was not allowed to speak to the manager until I said I spoke a little Spanish. That was a very short conversation and at NO TIME did the manager mention a refund. As the guy who arrived with the keys was locking up the building, I said, wait, I need to speak to the manager to get some kind of refund after this and he looked at me, shook his head, locked the building and walked away. At no point in time was I ever offered any kind of refund in spite of requesting AT LEAST 3 TIMES. The staff said to me, multiple times, we're just workers, we don't care. I had tipped the driver, and actually asked him to return the tip which I have never done in my life, but when a worker straight up tells me, I don't care, I just work here, they don't deserve a tip. To his credit, he did return it. I weigh 105 pounds, am a Senior citizen, standing outside for almost 2 hours to get my car back, in the middle of an industrial park at the border in the dark. NO this is not a secure situation, completely created by YOUR parking lot procedure. Driving home at 11 pm vs 9 pm DOES create a security issue. I had to pull over at 1 am in a lousy neighborhood to get gas. Nothing was open anymore. I woke up my entire family at 2 am when I finally got home. YOUR WORKER SWORE AT ME multiple times (one of the workers, not both). That was on your video, but you left it out in your response. Yes, I had a positive experience last year. And so I had every reason to expect one again. What happened to me should NEVER, EVER happen to a paying customer. HORRIBLE experience. But you got your money, and that's all you care about. Folks, DO NOT PARK HERE. It ruined the final stage of what had been a fantastic trip to Mexico.