My son had his 6th birthday here last week and I was very impressed with the staff and preparation…read more It was June so the only other guests there when we arrived was another birthday party finishing up. The staff had set up my son's soon with a fun construction theme including table clothes, plates, napkins, signs on the wall and had juice and water ready to go. They checked in throughout, reminded us about pizza and cake at the right time and didn't rush anyone. Last year my son had his birthday at Tumble Jungle in Norwalk and it felt more rushed and like they wanted us out on the minute but Playhouse Fairfield gave us a great experience. If you're looking for an easy time for your kids, someone to truly pull it all together for you I'd definitely recommend them in the future!

I'm writing this review to share an extremely troubling experience my family had at Playhouse…read moreFairfield on December 4, 2025. My two-year-old son and I have visited this location dozens of times over the past year without a single issue. On this visit, we also happened to be the only Black family present. What happened afterward was shocking, unprofessional, and felt unmistakably discriminatory. Later that day, I received a call from someone identifying herself as the owner/manager. She claimed that it had been "reported" that my recently turned two-year-old son had: * "Shaken" a one-year-old girl * Then supposedly been "violent" toward multiple children * And later--somehow--"choked" the same child These accusations all came in a single phone call and kept changing as she spoke. Not one version was consistent with the last, and none of them matched anything that occurred during our visit. When I calmly asked her to check security footage, she said she would but immediately followed it with, "The video may not have caught anything," despite openly admitting she hadn't reviewed it. To this day, I have received zero follow-up or confirmation that any video was checked at all. I later spoke with the front-desk employee who was there during our visit. He confirmed that: * No parent voiced any complaint about my son * He personally witnessed nothing concerning * The owner/manager was not even present at the time This brings up extremely concerning questions: * How did the owner know to single out my child when no complaint was made? * Why was I immediately presumed guilty with no evidence? * Why did the supposed reporting parents never speak to me directly, which is standard in children's play spaces? * Why did the claims escalate from shaking, to multiple children, to choking--a sequence that simply does not align with a newly two-year-old's behavior or my son's history? My son has never harmed another child, and our long history at this business reflects that.

This place is great! Our first time here, my grandkids loved it. We had amazing encounters with all…read moreemployees accept for ONE. The Hispanic male at the food court was rude, but we didn't let it stop us from having a blast. The guys and girls who monitor the kids were incredible, interacting and playing with, every group of kids. Worth the money 100% I would absolutely recommend!

I saw Thrillz Atlanta advertised on social media and was genuinely excited to bring my son there…read morefor his birthday with some of our family and friends. Unfortunately, after our experience, I feel like there are several operational and safety issues that need to be addressed. About a week before our visit, I started seeing posts on social media showing extremely long lines. I initially considered booking a birthday party, but since I didn't have 10 kids, I felt like paying for a full party package would be a waste of money. Instead, a few days before our visit, I went online and made a prepaid reservation for 12:00 p.m, including spectator passes. We arrived around 11:40 a.m., which was 20 minutes before our reservation. Despite having a reservation, we did not make it to the check-in counter until approximately 12:35 p.m. What really bothered me was that when we finally checked in, our time was started based on our original 12:00 reservation time. We had paid for 120 minutes, yet through no fault of our own, we had already lost a significant portion of that time standing in their check-in line. I felt cheated out of something I had already paid for. I do want to make it clear that the employee who checked us in was nice, efficient, and patient with everyone. I had absolutely no complaint about her. In fact, throughout our visit, most of the employees we encountered were pleasant. My issue is with the overall operation, organization, and setup of the facility. The parking situation was the first indication of the problems. The parking lot does not appear large enough to accommodate the number of people this facility attracts, especially when other functions are taking place in the area. It was extremely congested just trying to get into the parking lot. The reservation system also did not make sense to me. According to the website, a reservation was required, yet when we arrived there were two lines--one for reservations and another for walk-ins. Even the reservation line was extremely long. If customers have prepaid reservations for specific times, there should be a more efficient process to get those customers checked in so they are not losing time they have already paid for. The stickers were another issue. The stickers placed on us came off extremely easily. I repeatedly had to pick them up from the floor and make sure the children still had theirs on. I repeatedly had to pick them up from the floor and make sure the children still had theirs on. The raffle-style tickets being used for laser tag also need to be reconsidered. Those tickets are flimsy, easy to lose, and are the same type of tickets that can easily be purchased online. How are children expected to keep up with a small paper ticket while they are jumping, playing, going down slides, and getting on rides? We were also given cards that were supposed to be stamped for each ride. However, the facility was so busy and the staff appeared so overwhelmed that our cards were not stamped most of the time. If the card is being used to control or track ride access, there needs to be a better system and enough employees to consistently enforce it. One situation in particular really bothered me. I was standing in line with the children in my group waiting for a ride when a staff member brought two people to the front and allowed them to go ahead of everyone who had been waiting. One of the children with me was even asked to get off because the seat was needed for someone else on the Grave Digger ride. When I asked what was going on, I was told they had paid for a party and had "paid a lot of money." I responded that I had spent a lot of money too. My group consisted of 8 adults, 7 children, and 2 babies under the age of 2, and by that point I had spent well over $1,000 on this birthday outing. I ultimately had my group get off the ride because I wanted them to be able to ride together. That made the situation even more disorganized because the employee then had to get my people back off, allow several other people in line to ride, and then put my group back on so they could ride together. It held everything up unnecessarily. he food and dining area were another issue. The food line seemed to be going in every direction, and there was no organized waiting area. After ordering, it took approximately 25 minutes to receive our food. At one point, the register system went down, so employees had to begin emailing receipts. People were everywhere in the dining area, and the entire setup felt chaotic and overcrowded.

I'm sure this place used to be fantastic when it first opened but everything is falling into…read moredisrepair.. broken keyboards, buttons missing, foam blocks with ripped corners, missing parts, broken toys, etc. For $25 for one child, I expect it not to look so run down. Disappointed.

Very cute and clean. Great for 0-6 yos who like pretend play…read more Cafe was good and people who work there are friendly.

I'm always in search of newer and better indoor playground. Royal Magic Castle has got to rank in…read morethe current top 2 or 3. Huge modern play area, sand room, laser tag and arcade room including claw machines. The admission price is a bit pricey compared to others, open play costs $42.99 + tax for kids 3 feet and taller and 1 adult. Additional adults cost $18.99 each. It does include unlimited time as others are usually 2 hours max and it includes laser tag. Place is very large, has drinks and a small gift shop (toys, gifts etc). Place is modern and clean for now... until the next new indoor playground ground opens up.

This place made planning my son's birthday such an ease. We got their highest package, which gave…read moreus 3 hours in the large room, which they decorated according to the theme we picked. The decor was amazing! It matched what we saw in their website and Instagram. It also came with pizza and juice for the kids and unlimited play. I was allowed to bring additional food and other snacks and they were kind enough to help me set up and plate the food. One tip would be to confirm the arrival of the pizza time. Our was suppose to arrive at 1230 (party started at 12) and it didn't arrive until 130 because of the rain. The pizza is ordered from a pizza shop so it had to be delivered. They were super nice and apologetic about it. The play area is huge and something for everyone. Although it might be hard to track your kid. It also felt cleaner than other indoor playgrounds that we've been too. We would definitely be back!

Attended a Yelp event there to celebrate Philippines independence day. Cute place. Was set up for…read morethe event with vendors in the parking lot. The inside was spacious, had a bar and a place for kids to play. Very clean. Looks like a great place to have. Birthday party. Plenty of parking too. Friendly staff.

This place had a great atmosphere. I was pretty impressed with the business model. I liked that I…read morewould be able to work remotely while the kids were at play. I'd be able to calmly focus on work knowing my kids were safely in front of me. Additionally, this great concept wouldn't be complete if there wasn't a fabulous cafe inside. I did try a few drinks and found most of them a bit on the sweet side for my taste, but the UBE latte totally met my needs. Smooth, flavorful, and not super sweet. I would go back just for that. I also felt the pricing was quite fair. Id probably opt to come her over Starbucks.

AMAZING AMAZING PLACE !! Brought my 8 month old and 2 year old grandchildren for a week as they…read morevisited me from out of state. How long you can bring babies for a walk outside ??? so this place really saved me for the week. Safe, Clean, Professional, Friendly. PERFECT PLACE for them to get their energy out.

Today, my wife and daughter went to this place as they normally do. While my daughter was playing,…read moreanother child's mother approached my wife and told her to control her daughter. My daughter is only three years old. She did not hit the child or do anything to him, but for some reason, the mother became offended and approached my wife. On top of that, my wife is pregnant, and this woman threatened her, saying that something was going to happen to her if she did not control her daughter, and that because she was pregnant, something could happen to her as well. My wife felt unsafe and immediately went to the owner to explain what had happened. The owner basically said that he could not do anything. How can someone go to a children's establishment, be threatened by another customer, report it to the owner, and be told that nothing can be done? My wife was threatened with comments suggesting that something could happen to her and her pregnancy, and the owner did absolutely nothing about it. I do not recommend this place to anyone, especially families with young children.

Great selection of attractions for all ages. My toddler grandson had a blast as did his 30…read moresomething mom! Large selection of kosher snacks at the concession stand.

Got a highly energetic kid? Need to expend that energy and/or keep them busy for a couple of hours?…read moreBilly Beez is a solid option. . The Good: - It's a large play place ... Well less of a place, more of a maze - There's a wide variety of tunnels and spaces to explore. - Your kid will definitely be tired and enjoy the experience. The not so Good: - It's a maze! With younger kids you'll want to track them. Good luck fitting into those right spaces. Not recommended for a tall parent. - If it's at capacity, it's a zoo! We went there on a holiday weekend and there were a ton of kids. Too many kids even. - With all those kids and all those parents, there are a ton of germs. No amount of period cleaning can address that. Our little guy definitely picked up something there. You've been alerted. Bring a large amount of hand sanitizer and use it frequently.

This place is amazing. It's fun for the kids with so many sensory experiences to explore. The…read morebirthday parties are very well done with each kid having the party room decorated with the theme of their choice. I found the place to be clean and noticed the staff immediately clean the equipment when they notice something dirty as they walk around the gym straightening up. The children all seem to really be enjoying themselves and even the parents seem to engage with each other. Overall it is a really amazing place.

So impressed with this place. It's an indoor play gym with gross motor imaginative play fine motor…read moreand social opportunities. It was clean and not crowded like other indoor play places nearby. I thought it was well priced as well. I always thought that only children who have special needs could go because of the name, but it is for everyone. Inclusive and amazing setting. Can't wait to go back!

Took 7,8 and 11 year old granddaughters for some active rainy day fun. It was lively, loud, and…read morecrowded with happy children, parents, and staff ("coaches"). The kids had a great time, trying new things, and, even though some did not work out, I think they were proud of themselves for trying. HOWEVER, except for 2 ball pits, this place is WAY TOO STIMULATING for a 2 year old. Stick with 5 to 12!

Been for a few kids bdays. Clean, organized, safe and well run. Only 2 rooms so it's easy to locate…read moreyour kids if they go missing for a moment. Xtreme Energy - in!

Since our first visit, we have been here multiple times in past few months, taking full advantage…read moreof our annual pass. My daughter spends about 1-1.5 hours here. She loves getting the free playdohs from the vending machines, make shapes and watch them animate in giant screen. The foam pool is also a popular area. There's also the PJ mask theme activities. Gradually this place is getting more popular and crowded. But it also becoming repetitive for us. Maybe the management can introduce some rotating activities to keep it interesting for the kids. The staff do a nice job of keeping the place organized and clean. They are very friendly as well. Love having the option to have this activity spot as an option when most things are closed on Sundays.

This was a fun space for the family! I must say if your child is under 2 there is some challenges…read morethey will experience due to their height but in general it's a fun space & price is reasonable.