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    The Little Gym of Stratford, CT

    5.0 (1 review)
    Closed 9:00 am - 7:30 pm
    Updated 3 months ago

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    4 months ago

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    Marina Q.

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    MADE My Art + Design Experience

    MADE My Art + Design Experience

    3.9
    (19 reviews)
    36.3 mi
    $$

    Update from previous review - 12/1: tried calling multiple times to no avail. Finally got through…read moretoday and wanted to make an appointment for tomorrow and to talk to Jamie about her response to my review. Upon answering the phone, Jamie was extremely defensive and said she would not be giving me a credit or a refund without bringing the piece in first and continued on about how this was an oversight and didn't warrant a review. Bottom line: I called to try and set up another appointment and instead she decided to ramble on to me about how inappropriate of a review this was. I tried in between her continual angry rant explain that I was not able to contact her first about it. When I picked up my piece I tried calling. After her response to my review I tried calling. Jamie became progressively became rude and argumentative despite me just wanting to support a local business. Again, I tried calling multiple times even after I left the place with my project. I waited on hold multiple times, left a message, and attempted to communicate this to her, but she only continued to argue, despite my minimal engagement and direct statement of intent to inquire about the post she left and come back. Terrible customer service. Honestly left the phone call shaken by how a customer could be treated for wanting to come back and inquiring about the response to a review. Disappointed because we had fun the first time and wanted to try it again. Update to Jamie's response of slandering a customer: Never did I ask for a free session! I called asking to set up an appointment for tomorrow and asked since I was going in what my options were for the project that the original post was about! Maybe if she wasn't so busy accusing me of being "inhumane" for an honest review she could have understood what I communicated to the first individual who answered the phone!! So after being yelled at by her and my character attacked for writing a review I told her I was no longer interested in bringing my piece in as it was a gift anyway for someone. Jamie came on the phone ready to just argue and accuse me of being a bad person for writing a review. It's hurtful to be accused and responded to this way for vocalizing my experience. Over the phone Jamie was extremely disrespectful and disruptive. It's unbelievable to be accused of a false review for stating my experience and being extremely disrespected. Sorry Jamie, you will not intimidate me or bully with your business practices or argumentative behavior.

    It was overpriced and the staff was not very helpful. The time that I came we did not make an…read moreappointment and they were hosting a birthday party. The person who is helping us seem very inexperienced or not a regular worker there. Most of the staff was occupied with a party and kind of just left us in the back without much tools. They didn't give us a lot of direction so we had to ask every single time for help. They also didn't have the price on some thing & made us wait about a half an hour for the price before we could leave so we were unable to pay.

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    Plasterkraze

    Plasterkraze

    2.5
    (32 reviews)
    26.0 mi

    I took my niece to Plasterkraze as part of her birthday celebration and we had a fantastic time!…read moreThey offer a wide variety of options for both kids and adults. When we arrived, we were pleased to see shelves full of fun plaster pieces to choose from, ranging from Disney characters and cute animals to plants and other creative shapes. It was tough to pick just one! I chose an A, for my nieces room and she did the unicorn. After choosing our favorites, we got to select our paint colors and spend as much time as we wanted making our creations unique. The staff was friendly, and even though we were the only ones there (it was a Friday midday), the atmosphere was relaxed and perfect for some quality bonding time. I also noticed from their flyers that Plasterkraze hosts adult nights with movies as well as parties for kids, which sounds like a great way to switch things up. Whether you're looking for a fun rainy day activity or planning a special event, this place really offers something for everyone.

    THIS BUSINESS IS WHY YOU SHOULD READ THE YELP REVIEWS AHEAD OF TIME!…read more I recently hosted my child's birthday party here. While the frontline staff and facility itself were excellent, serious operational issues and unprofessional ownership make it impossible to recommend booking a private event. The Positives 1. The Facility: The space is bright, colorful, and comfortably accommodated 12 children and 12 adults. There is an excellent selection of ceramics for the kids. 2. The Staff: The two party attendants assigned to our group were fantastic. They kept a wide age range of children thoroughly engaged for 90 minutes and checked in with us regularly. They were a delight. The Negatives 1. Unreliable Communication: The posted business hours appear to be a suggestion. Reaching anyone by phone is incredibly difficult. When the owner, Beth, does answer, she is frequently away from the business and unable to assist. 2. Bizarre Payment Terms & Cash Flow Red Flags: Final balances paid via card must be settled at least four business days prior to the event, or you must pay in cash. When I called two days prior to settle, the owner explicitly complained at length that a card payment would create a cash-flow issue, noting she wouldn't have immediate funds to cover the party's pizzas. Hearing a business owner admit they are five pizzas away from an overdrawn account is a massive red flag. We had already paid a $100 deposit several weeks earlier. 3. Unprofessional Ownership: The owner, Beth, was observed being demeaning and rude to her employees upon our arrival. Whatever the employees are being paid cannot be enough to deal with this crazy person. Furthermore, her communication style during administrative tasks is highly adversarial and rigid. We would have cancelled the event and taken everyone to an arcade for games and pizzas had we not prepaid ahead of time. 4. Absurd "No Confetti" Policy: We brought our own piñata (disclosed in advance, multiple times to Beth). Because it contained 1x1 squares of paper confetti (no glitter), the staff halted the activity mid-stream, stating the owner strictly forbids confetti. The attendant resorted to hand-picking candy out of the piñata piece-by-piece to avoid debris on the floor, completely ruining the momentum of the kids' activity for a standard mess that could be swept up in two minutes. It was like a farmer tossing feed to chickens, one kernel at a time, with kids running around trying to get the single piece of candy being thrown every 15 seconds. 5. Nickel-and-Diming: While soda was provided , water was not automatically served. In 2026 most parents we know aren't giving soda to 3 and 4 year olds. When a parent requested water, I was directed to the owner, Beth, who charged me $2 for a plastic bottle - In the middle of an event we paid several hundred dollars for. Only after I paid and protested did she mention that a tap water carafe was included but had simply not been provided yet. It took everything in my being to not yell at this smooth brained, pedantic dinosaur and ask her why the hell did she think I wanted to buy a bottle of water if I've paid for a party where food and refreshments are supposed to be served. Also, I spoke with Beth twice on the phone and the issue of water being served was covered both times. On the phone she offered sodas and I said can we also have water because the children will be very young. 6. Tip Shakedown: I was not present for this but apparently Beth pulled my wife aside mid-party to request the 18% (mandatory) cash tip. The tip amount and method of it's payment were disclosed to us multiple times ahead of time and we did not have an issue with it. However, we did find it kind of scummy the owner interrupted us to demand the tip mid event. One has to wonder why the owner is collecting the tips and why we wouldn't just be allowed to tip the attendants at the end of the event ourselves? It does make you wonder if the full tip, if any, is actually being paid to the employees who worked your event. Summary: The venue and the frontline employees deserve praise, but the stress of dealing with Beth's operational dysfunction, hostile attitude, and defensive policies ruins the experience. Save yourself the headache and host your event elsewhere. Thankfully, outside of the candy situation, my child's enjoyment of the party was not directly impacted by Beth's behavior. However, as a parent, I found my very limited contact with Beth to be extremely draining and so, so, so effing annoying. I'll be the first to warn all parents in the area to stay away from here for a party. We've previously had 3 birthday parties where we worked with multiple vendors per party and all have been such a pleasure and so easy to work with. Not so with Beth! We booked this event because it sounded so simple in the brochure but we were so wrong and accept it's 100% on us for not checking Yelp before booking.

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    The Little Gym of Stratford, CT - gymnastics - Updated July 2026

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