I chose the package of diy wash with nail trim which was marked as $12. There were no plus before the pricing which would consider as additional. They charged me extra because of diy wash when it's included the package and wasn't even marked as additional. Fix your menu if you want to charge for extras... thanks a lot. read more

I show up disheveled after being on the road (mostly washboard), traveling, adventuring and living out of van with two large dogs, every type of dirt the road had to offer, and spillage of a extra syrup latte covering my lab, with all that I arrived 45 minutes before closing. I received a calm greeting, open arms, instruction, support, kindness and endless product from the entire staff to make our lives clean again. Thank you Tara for recommending a safe spot for the night, restaurants and the well wishes for our continued journey! I will remember your, your staff's, professionalism and kindness! read more

Our Dog Wash and Bakery - Willow and Trustin' - Pet Groomers Near Me - Flagstaff, Arizona

Great people. Wouldn't go anywhere else. They have easy DIY washes and additional services that are a reasonable price and exceptional quality. Highly recommend. read more

AMAZING!! my dogs are NOT easy to groom lol. they're loud and crazy and make your life difficult and they did such a good job with them. other places have treated my dogs poorly because of this and our dog wash and bakery treated them amazingly kind. not to mention my dogs have never been cleaner. never seen my dogs ears so clean before. I will never take them anywhere else but here!! read more

The owner is so nice and they have really nice products at their wash. My pup did not scratch after this bath!!

I've been taking my succession of multiples of Cairn terriers here for over a decade. Always wonderful people there, all my dogs have always been happy, grooming is very good and my dogs love the home baked treats. Won't go anywhere else. read more

No wonder the positive reviews are outdated. I can't believe anyone is going here, given their covid unsafe environment. For the second month in a row, as AZ reels from covid infections, I took my dog hoping to give her a bath and blow dry only to have the employee come out of the back and move around the space completely unmasked. The city of Flagstaff has a mask mandate and this facility claims employees wear masks and have safe procedures. Neither of my last two visits confirms this. If you don't care about the health of your customers or following the city's public health guidelines, then you shouldn't mislead people with advertisements and signage to the contrary. So for $36, I was able to get my dog partially clean and leave soaking wet twice. Very disappointing considering what a useful service this could have offered. Ironically, there is a shop right next door working tirelessly to sew gowns and masks for healthcare providers. They are for sale and also FOR FREE to people who need them. There is no excuse at all for increasing the spread of covid with this dangerous violation of the public mask requirement. read more

Great workers, however they came up short for my dogs hair cut. It is super choppy and uneven read more

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Tim saved me! My husband and I took our labradoodle on a hike and he got into burs (definitely more than 100). We called Tim in a panic and he was so nice and went above and beyond to make sure our pup was bur-free. We don't know what we would've done without him. Would HIGHLY recommend to anyone in the flagstaff/ Sedona area. Hope to see you soon under better and bur-free circumstances. read more

Our Dog Wash and Bakery - Bur-free Beau! - Pet Groomers Near Me - Flagstaff, Arizona

I recommend this business because the people are very caring as well as professional. I've had three dogs groomed there, the past four years, and they've done excellent jobs on all of them. One was so difficult that before we moved here, other groomers had asked me not to come back! But here, they had the patience and expertise to do a fantastic job. read more

Bravo!! Today Tim and Dorothy washed, groomed and trimmed our two Great Pyreness. The brothers look, smell and feel fantastic! We're definitely going back! Nice crew, very clean facility! Thanks!! read more

Our Dog Wash and Bakery - Oso is SO handsome! - Pet Groomers Near Me - Flagstaff, Arizona

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The facility is awesome and the service is wonderful. They have a walk in tub which made life easier for my old dog. I really liked that the temperature was set at a good level and the soap was mixed in with the water. The owner did a great job of showing me how to operate the equipment and he suggested a shampoo for my dog's fur type. He kept an eye on my progress, offered grooming tips and suggested ways to make my dog more comfortable. I will definitely go back. read more

The employees were all super nice! The gentleman in the store walked me through the self wash and made sure I knew everything I needed to know to make it a good experience for me and my pup! They also have homemade treats that Piper just loved read more

Our Dog Wash and Bakery - Pet Groomers Near Me - Flagstaff, Arizona

I have been going here for about a year and the service was great, but has recently gone so far down hill. I took my dog in today for an appointment and was told it would be 4 hours. I understand if a business is understaffed, but what I don't appreciate is attitude and rudeness when asking simple questions. The woman immediately got defensive and told me to leave. No problem lady. Last time I went here as well I left my dog for 3 hours being told by 1130 she will be done. I came at 11:20 and they hadn't even started on her. A call letting the clients know that they are understaffed and it could take up to 5 hours for a groom, would be nice so we can plan around our days as well. read more

Brought my dog in for a grooming today and asked for a style that is very common for my breed of dog. It has not been a problem in the past for other groomers to achieve. My standards are not high and there is room for variation and interpretation; however, what my dog received was a shaving not a cut and/or grooming. She also has several abrasions on her belly which rarely happens. I post this review as a heads up to avoid this place. Very disappointed. read more

Our Dog Wash and Bakery - The quality of service. - Pet Groomers Near Me - Flagstaff, Arizona

We have been taking our dirty ass dog here for years! We always get him nice and clean in the self service tub and treat him to some homemade goodies for being a good (cooperative) boy. Love this place and Tim! read more

I stopped by today to pick up some treats for my pugs. They loved them so much! These homemade treats all looked like they had great ingredients and a nice variety of flavors too. My pugs are pretty sensitive and tend to get sick easily. But these treats didn't hurt their tummies at all! I wish I had bought more for them while I was there... My boys tried the beef, chicken, peanut butter, and cheese treats. We will definitely be back for more next time we visit Flagstaff. #happypugs #thankyou read more

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Not very impressed. Crowded and so earsplittigly loud I think I have hearing damage. My dog was traumatized by the experience because of the high pitched dryers. And they were blowing cold air. Staff was nice though. read more

This place is a 5 stars for sure. They dog groomers told me they would take good care of my dog and they lived up to it. The works are happy and very much a pet owner. The overall, groomed on my little puppy was a masterpiece. Thank you! read more

My 13 year old long-haired cat has been struggling a little bit more than usual to keep herself well-groomed lately, and this summer she started getting quite a few mats in her fur that I wasn't able to brush out. I've never taken her to a groomer (she's never really needed it), so I was nervous about taking her. The staff here at Our Dog Wash was so friendly and so gentle with her. Angela is the one who shaved/de-matted her, and she did such a great job. It only took a half hour for her to clip my cat's nails, shave her body, and brush the rest. Also, the place didn't smell bad, and they were open at the time they said that they would be. I'm not sure why they have a couple of super negative reviews on here, but my experience was excellent. Thank you for taking great care of my girl! read more

This Doggy Wash AND Bakery was just what Homer and I needed. On a SUNDAY no less!! My tenacious terrier mix, Homer got skunked on Saturday night in the Flagstaff area. Since we live in the valley I figured it would be a long stinky home. A quick google search and phone call later: Stench mostly gone, 99.9% gone!! Very clean facility and knowledgeable, friendly owner. Generous with shampoo and ENZYMES also. And YES, Homer loved his treats. So HAPPY to recommend and if I ever move north, I want to work there! read more

Excellent staff! I'm new in town and love this place. We will be back as regulars. Great prices on their homemade treats! read more

Our Dog Wash and Bakery - Sunny the Corgi is always on an adventure - Pet Groomers Near Me - Flagstaff, Arizona

As a FYI, this conversation was with the OWNER of the business, not just some employee. The posted hours are 9am-6pm and when I called around 4pm to make sure those hours were correct and that we wouldn't be coming in less than an hour before they closed, because it takes a while for us to clean our 2 huskies well, the owner immediately answered with "the last dog needs to be done by 5:00". He then follows with asking me how far away I was and I said about 20 minutes and he replied with "yeah I'm open again tomorrow at 12". Then, being upset, my boyfriend called back to get more info and the owner says to us "well we like to get out of here too" and that "it takes 2 hours to clean afterwards" and "if we want to wash our dogs we need to be there now". First of all, if your posted hours say you're open until 6 that means we should be able to clean our dogs up until 6, not that you want to be locking the doors at 6. We even had the consciousness to make sure we weren't showing up less than an hour before they closed, and that still wasn't enough. These are basic customer service expectancies, if you say you close at 6 and it takes 2 hours to clean up afterwards, you should be leaving at 8. Second of all, we have been to Our Dog Wash twice before, and have always thought it was ridiculous to be charged on size of dog. We are doing the work ourself! We even bring our own shampoo and conditioner and still with no discount! This interaction has cost Our Dog Wash another customer. We'd rather go to Phoenix to clean our dogs before returning. read more

Visiting the area and needing a groom on our little dog found Our Dog Wash and Bakery. Couldn't be happier with the way our sometimes difficult little pup. Will definitely use them again if I'm in the area read more

I have been there a good six times since early July and I think there must be something wrong with the people who bitch about this business. They have always been friendly and helpful every time I have been there. And when I return to Flagstaff next spring/summer, I will take my dog there again for baths. read more

Sad. Another Flagstaff business that's a bust! I would rather wash my dog with my outdoor shower than be ripped off by these people. Charging for size/weight of my dog for self-serve wash! Gimme a break. Whose stupid idea was that? I could get my dog groomed at Petsmart cheaper than this place. read more

The owner was very friendly and knowledgeable about grooming. He helped me through the self-grooming process and the nail trimming. Overall it was a great experience and I would recommend this establishment to other dog owners! read more

I believe this place is now called "our dog wash and bakery". This is a do-it-yourself dog washing place that supplies everything you'll need to was your dog yourself! They also offer grooming and dog pasteries. read more

I'm usually not one to write a poor review. However, based on the conversation over the phone alone I won't go here. I'd rather the hassle and mess of bathing my dog at home. I moved down from Spokane and loved the self serve dog wash up there! Only $10. They included shampoo, towels, brushes, ear cleaner and perfumes. And the staff was always very kind! I called this place asked some questions on pricing and why I would be charged extra for having a larger dog. The gal was very short with me, couldn't give me a straight answer and seemed annoyed. I politely said thank you, already knowing I would look elsewhere, and the girl practically hung up on me. I care about my dog a lot. I won't take her anywhere that I don't feel comfortable or that has poor customer service. Which is too bad because from what I can tell, they are one of the few places in town and could do really well with so many dog owners around. read more

This place is the best! We have been bringing our chow/golden retriever here to get a shave and bath for the past 2 years. Every time they do an amazing job and the price is extremely reasonable for the amount of work I know it takes to bath her and shave her down, trim her nails, wash her ears etc. We always grab some of their fresh baked treats when we pick her up and the dogs love them. They've always been super nice to us and our dogs as well. Gems. Thank you Our Dog Wash and Bakery!! read more

Wonderful, wonderful place. My dog hates going to grooming or the vet obviously, so I dragged her through the door and pushed her to the back, I got there to pick her up and she couldn't have been happier. Tim normally groomed her and he said she was perfect, and easy to deal with.....I have never thought that while trying to bathe her. I brought her back multiple times. The homemade treats were her absolute favorite!! :) read more

Walked in today at 450 pm, the business hours stated they were open until 6 pm. A man (I presume the owner) care out sighed and said "why are you coming in here at 5 pm can you leave and come back tomorrow at noon?". Well yes I will leave sir but I will not come back. Mind you this business is to wash your own dog, the only assistance I need from an employee is to take my money. If you don't want customers to come in during your posted hours why not shut down early, or change your hours? How rude. I'll save my money and wash my own dog at home for free. read more

This is a great place! It's so much easier than trying to wash my dog in the tub at home. The shampoo and conditioner is wonderful- I use the selections with no strong smell and they are wonderful. I feel like the dog gets a lot cleaner because I can really spray her entire body -including the underside -easily. The dryer is very strong and dries the dog quickly. Owner is so wonderful and very helpful! My dog loves the treats sold there as well :) read more

Best groomer's in Flagstaff. i went to all the other groomers and were shocked. They left my puppy in a cage for over 7 hours without even giving himwater. I even called and requested them to do so but when I went there and looked in his cage there was none. Theie reason? They were too busy! F$%k that!!! So as a last result went here. I love it!! Not only are they quick they genuinely do a great job!! High recommend!!!!!!!!! read more

I had been here a few times before and liked it but recently i took my dog back there again for a trim and not only did they shave him down completely, but they CUT him twice. Once on his stomach and once on his face. They didn't even bother to tell me that they had cut my dog, it was only after I got home from picking him up that I noticed. Oh, I also paid for a full grooming service and didn't get that. My dogs nails had yet to be cut and the style in which he was shaved looked awful and ridiculous. When I went back to confront them about them not cutting his nails, the owner did it and cut my dogs nails so short, it made him bleed and the owner didn't even apologize. So overall, they cut my dog three times, didn't do what I asked them to, and lied about having cut my dog. I personally want a full refund. I paid $45 for them to inflict pain on my dog and shave him down. Never going here again. I recommend you don't either. read more

We had a very good experience at the Dog Wash. The owner was present and provided help through out the process. The enzyme for skunk worked very well and the process was long but worth it. I was able to wash my dog in warm water and the level I was able to wash her at was great. Be aware that this is a place that cleans all kinds of dirty dogs. It is not beautiful washing area. It is very functional and basic. It had everything i needed to clean my very stinky dog. I will be returning as needed! Thanks! read more

I wish I could give no stars. This place is a disaster! I walked in and smelled the strong odor of dog poo. I have worked in dog washes for over 6 years and smelled wet dog, but NEVER dog poo. The back room was filthy and unmaintained. The tub was not ready when I came in. They use the Hydrosurge Grooming System which was slow and ineffective. The conditioner was invisible and useless. My dog came out feeling like sandpaper. If I wasn't in a rush (I was travelling), I would have walked out. The couple next to me washing their dog continuously gave negative comments on the lack of cleanliness, the poor equipment, and the lack of assistance. The boy in charge never checked on us, and we could hear his personal phone call from inside the washing area. When we paid, I picked out a treat from the "bakery" case. The treats were misshapen and dried up looking. My dog who normally would eat a rock if offered, smelled the treat and turned away. I highly recommend that you stay far away from this place. It is not worth - well, anything. read more

Operated by a lovely young couple who are caring pet owners and great groomers. I had given up on dog grooming in Flagstaff but decided to give this place a try after seeing a friend's dogs after being groomed there by Erin and Tim. They also offer self-serve dog washes and have a great pet treat bakery. My 4 dogs give 5 Arfs to their treats! Highly recommended. read more

Horrible!!! I went here once when it first opened years ago and it was nice. Clearly, it is owned by someone else now. The washing room was FILTHY. Wish I had taken pictures to post! The hoses on the tub are too short and kink and the shampoo barely comes out. The grooming tables are rickety and unsafe. The shampoos they offer are low quality. The homemade dog treats all were made with wheat flour...really? I'm going to pay more $ for dog treats just as unhealthy for my dog as the store bought kind? Uh, no. Worst of all, the customer service was dismal. The boy working there cared nothing about us as customers. Just took our money and left us alone. Upon check out, I complained about the condition of the place and the quality of the shampoo. His reply? "We've never had anyone complain about that before." Wow. Wish I could give NO stars. Will NEVER go back and will make sure everyone I know, and everyone they know, never give this place their business. read more

They had a price listed online yet they charged me much more. The owner said they recently raised the prices. If that's true, it should have been updated on the site before they started charging people. I was told next time I could have a free treat with my dog's bath.... no thanks. read more