Five stars for koons Ford of Woodbridge VA The entire process was smooth, professional, and…read moretransparent. No hidden fees or last-minute surprises. A huge thanks to sale person Manuel for making this the easiest car purchase , car had a minor noice and they took care ,with not charges, I bought a Mercedes Benz GLC , right away the sent it to their own Mercedes Benz dealership in MD and fix it, service advisor Sachin did a great job as well making sure everything was done. Highly recommend!!

The following is a bit of a long "read" - but well worth the time if anyone is considering to…read morepurchase a car from any Koons dealership.  I am posting more for benefit of others as may consider business with Koons... One of the most important factors in purchasing a vehicle is confidence in and access to leadership of the dealership.  With regard to Koons, I challenge anyone to come up with the telephone number or access points for senior corporate leadership.  It is tighter than CIA used to be...  Local dealerships refused to provide any such coordinates to me - and advised they "did not have that information"... Everything resides with the dealership, and there are no access points to corporate.  This is by design, as it enables the dealership to conduct business as they favor - and for corporate to be "aloof and insulated" from any such dealings.  Great from a corporate perspective and generating revenue - but it sucks in terms of customer service when there is need for senior interaction. Just go try to access Koons corporate, and you will note this important factor:  What this means for customers is you will have no recourse other than with idiots at local dealerships - and their "back and cover" routine... As regards my direct experience:  I was in need of a vehicle during Covid, when vehicles were scarce and overpriced.  I had a friend who worked at Koons, and he arranged my introduction to their local management team -- Of course, with the premise being people know people and will treat people right... I purchased a previously-owned vehicle which I use minimally - less than 2000 miles per year.  I was provided documentation, to include a Carfax report which cited the vehicle was free of any pre-existing accidents - a very important factor when buying a pre-owned car. Within two weeks of purchase, the rearview camera went out - as should have been a warning...   To make a long story short:  My car had an issue with "sticking brake lights".  I had the car inspected by highly reputable mechanics, and they determined there was an electrical issue in the rear component, to include the hatchback door.  When they progressed the work, I was advised the vehicle did not have the original electrical components and electrical harnesses from original factory manufacture - and, in fact, the electrical harnesses were installed backwards...!!  They noted the car appeared to have been in a prior accident, and had undergone extensive work.  The electrical repair cost me in the vicinity of $1000. In other words, the car as sold to me as being "free of an accident" was in a prior accident and likely rear-ended - necessitating such work.  To further confirm this premise:  As most know, Koons puts their "Koons crown" on cars they sell -- In addition to the "Koons crown", I have a "Carmax" logo that is now showing through the paint on the rear panel - and Carmax never was in the chain of ownership of this vehicle... I was sold a car as confirmed to me to have not been in any accidents - and what I purchased was a vehicle that indeed had been in such an accident...  Most people call this fraud...  Pick your poison:  Either the dealership participated in fraudulently repairing a vehicle when there was vehicle scarcity, and sold it as an accident-free vehicle - or had such a vehicle passed off on them, and they did not detect it (which is a major problem in itself).  Either way, the vehicle was fraudulently represented to me as being "accident free"... This is a lesson to all who consider business with Koons - both in terms of the manner in which they are organized to avoid interface at senior corporate level with customers, and the manner in which they conduct business. I have lived in Northern Virginia for close to 50 years. The Koon's family have had a very good reputation in past years, but this type of conduct is an insult to the elders of the family that built this business...  If I ran a business in which there was an issue as I had experienced, I would be absolutely livid and demand to get to the bottom of it... But I guess integrity no longer is the case with the Koons family, as they no longer have any concern for their customers.  I brought this matter to the attention of the local dealership GM, Jad Kadili, and have had no response over several months.  The problem for Mr. Kadili and Koons lies in photos I provided that document the "Carmax logo" showing through - and clear premises as to fraud... Given this experience, I would advise the general public to take extreme care in conducting business with Koons - and before purchasing any vehicles from Koons, I would recommend for the purchaser to determine if they have the ability to get through to Koons senior leadership at their corporate facility, should they have such issues...

My experience at Koons Woodbridge Buick GMC was extremely frustrating due to deceptive pricing and…read morea clear bait-and-switch tactic. I intend to escalate this matter to the VA Attorney General if it is not addressed to my satisfaction by the end of business on 2 July 2025. I was quoted an 'out-the-door' selling price of $20,000 (which matched pricing both on carfax and also on the dealer's iPacket- note these advertised prices gave no warnings about being "less incentives") for a used 2018 Tesla Model X by Saraj Zia and the morning manager (who I believe was Tony Blazier). This price was ultimately confirmed twice: once via a photograph sent over text before my 1.5-hour drive, and again on a bill of sale provided via email so that I could gain Tesla charging access (the car was inexplicably at a mere 1% charge upon my arrival). However, at finalization, the price inexplicably jumped by $4,000. The second afternoon manager, Meraj Zia, attributed this to a tax rebate they couldn't even confirm eligibility for previously, despite my specific prior inquiry about the out the door price without the rebate. After eight wasted hours at the dealership, which included having me pay to charge the vehicle, he admitted their 'serious pricing mistake' but refused to honor the quoted price or even compromise more than $500. I ultimately left without the car. Until this situation is resolved to my satisfaction, I cannot recommend Koons Woodbridge Buick GMC. I am willing to revise this review if the dealership takes appropriate steps to make this right. My google voice number is 443-332-8479

Horrible experience overall. Dealership was not professional. My warranty was BS, and my sales rep…read moretakes forever to get back to me. The car they sold me didn't even pass inspection and I had to lay $2500 out of pocket after paying them cash emphasizing I'm a student who needs a reliable vehicle. The engine light came on 3 days after I bought the car and they told me it was a sensor issue. I've had issues with the wipers, 2 issues with the engine and electric work done on the passenger door. I would not trust this dealership at all. Do not waste your hard earned money or your time. I would give zero stars if I could.

SCAME SCAME SCAME They did SCAME ME a void any service with…read morethem I did pay them $1800 to stop oil Leake and I still have the oil Leake So I went back to them and they find another Leake from different spot so they are asking me for another $1800 They should tell me from the begging that there are two places that leaking They are not professional I used to service my car with LINDSAY for 7 years and I have no problem at all everything was smooth and fast I like the old management a lot more than oursman

Oscar Zelaya provides an excellent customer service experience. We did pretty much the whole deal…read morewithout me sitting in the dealership. Came in the next to sign the paperwork and he was ready to go. Highly recommended working with him.

Big thanks to Johnny for making the process of buying my dream mustang incredibly easy and I'm so…read morehappy with my purchase

Absolutely Horrible Experience with General Manager Jose Diaz at Woodbridge Auto Sales…read more I cannot stress enough how terrible my experience has been dealing with the general manager, Jose Diaz, at Woodbridge Auto Sales. From the moment we purchased our vehicle, it was a downhill journey riddled with deception, hostility, and blatant disregard for customer service. We purchased a vehicle via cashier's check and were led to believe everything was in order, including receiving the title. However, we later discovered--only after attempting to register the vehicle--that they had retained the title without notifying us. This critical detail was never disclosed at the time of purchase. The only explanation given later was that they wanted to "make sure the check cleared." While we understand financial precautions, it is completely unacceptable that we were not told this upfront. After three weeks of calling, following up, and trying to get clarity, we finally got through to Jose Diaz. Instead of an apology or even a solution-oriented conversation, we were met with confrontation, defensiveness, and finger-pointing. He coldly told us that they would "get it to us when they get to it." No empathy. No urgency. Just blatant disrespect. We even asked if they would cover a same-day courier service to receive the title due to the urgent need to register the vehicle. Jose Diaz refused and said it would be delivered the next day instead. When we followed up the following day to confirm, we were told by the administrator that the title was only just being sent out that day--meaning Jose Diaz had blatantly lied with no regard for his word or ethics. This level of dishonesty is completely unacceptable for someone in a leadership role. Despite all this, I want to acknowledge the one bright spot in this entire ordeal: Mary Lou, an administrator at Woodbridge Auto Sales. She was the only professional and courteous person we encountered. She apologized for the inconvenience and actively worked to resolve the issue. She offered to make things right by ensuring the title would be sent out immediately and even offered to renew our temporary registration if needed due to their delays and errors. Her integrity and willingness to help were the only reason we were able to make any progress. When I asked Jose Diaz for the owner's contact information to escalate the matter, he arrogantly told me that he was "as far as it goes" and refused to provide any names. Thankfully, after speaking with my attorney, we were able to identify the owner as Chady Nasr, and we are now pursuing a negligence claim due to the mishandling of the transaction and the unprofessional conduct we experienced. If you are considering doing business with Woodbridge Auto Sales, especially under the management of Jose Diaz, I strongly advise you to think twice. He is hostile, unprofessional, and lacks the basic skills and ethics required for leadership. The experience has been nothing short of exhausting, and no one should have to go through what we did just to get the documentation for a vehicle they legally purchased. Avoid this place at all costs if Jose Diaz is your point of contact. If you do end up there, I hope you're fortunate enough to work with Mary Lou instead.

LOVE this company!! Bought my Lexus RC350 two years ago and ever since, they have taken care of me…read morelike I'm family! Thank you so much for your unconditional support and right sense of direction! Highly recommend and will do whatever it takes to make you a HAPPY customer. Xoxo Mishi

Rude I called and talked to somebody named Lucy Asked me…read moreexactly how much my down payment was told them could vary laughed me out, but still wanted me to come in

If you're heading to CarMax in Woodbridge, definitely ask for Cassie! She went above and beyond to…read moreensure everything was handled seamlessly. Super knowledgeable, clear with all the details, and a total pleasure to work with!

I had an outstanding experience with the team at CarMax Woodbridge, VA. From start to finish, the…read moreprocess was fast, easy, and completely stress-free. I applied online, entered my down payment and payment preferences, and the system showed me vehicles that fit exactly what I was looking for. Within minutes, I was approved and received a call from a helpful associate who walked me through all my options, including warranties, financing terms, and monthly payments. They scheduled my appointment, and before I knew it, I was driving home in my new Tiguan. I can't thank the team enough for their professionalism and efficiency. Keep up the amazing work! Matt Carpenter

Wow the reviews would definitely deter you from buying here...however my experience was much like…read morethe review on 1/3. I have nothing but good things to say about this dealership. My salesman Elliotte and the finance manager Steven were excellent!! They made my car buying experience very enjoyable from start to finish. I was at another dealership in Maryland preparing to purchase a 2014 Lexus ES350 when I saw the same car but a 2015 with 11,000 LESS miles on the web. I called and verified the car was there and immediately drove from MD to VA to see it. When I arrived Elliotte had moved the car to the front and cleaned it up for me to see it. I had a set amount in mind that I wanted to pay and was not going to waver from it (part of the reason I left the MD dealership; they couldn't get me to a comfortable amount I was willing to pay). I had a paid off vehicle that I wasn't originally going to sell or trade in but I had already gone to Carmax to get the value so I knew what I was working with should I need to. I'm super thrifty and while I understand that car dealers are in the business to make money the "salesman pitch" doesn't work with me if the numbers don't make sense. Anywho...the numbers made sense, they got me down to a payment I was comfortable with and I am super pleased with my car!!! The next day the tire pressure sensor light came on, I took it back and they promptly took care of it. And while they had cleaned my car the night I purchased it, it was raining so when I went back the next day Elliotte had them clean it up again for me. I have nothing but good things to say about my experience. Not sure if they've gotten rid of the folks from the bad reviews because every single person I encountered was super accommodating and made my car buying experience a breeze!!

Amazing service, sales team and Julio was very attentive and went above and beyond to help me out…read more The Finance team with Diego and Agustina was also very helpful and transparent with all the information of the deal. Made this a great experience.

Exceptional service delivered today. I brought my VW Touareg in for a State Inspection, and the…read moreprocess was seamless from start to finish. Rhea, Greg, and RJ consistently demonstrate exemplary customer service and professionalism. Additionally, Kirk in Parts remains an invaluable resource whose expertise and support are always appreciated. Their performance merits formal recognition. Thank you, Karen Radley VW Service.

We brought our VW Tiguan in for an oil change today and were thoroughly impressed with the service…read more Our service consultant, Kevin, was especially outstanding--he was courteous, attentive, and went above and beyond by offering us a promotional coupon and a free tire rotation, which we greatly appreciated. While waiting for the service to be completed, I went shopping across the street and ended up purchasing a 6-foot olive tree. The dealership truly exceeded expectations by sending a car to pick me up. The driver not only helped me carry the tree from the store but also carefully placed it in the car. Upon returning to the dealership, he even helped transfer the tree into my vehicle. The entire team's kindness and thoughtfulness did not go unnoticed. A big thank-you to everyone for making this experience so seamless and pleasant!

Purchased a new Tahoe during the Labor Day Sale. Easy and open communication with Moe and Bobby. We…read morecame to an agreed price, and they delivered the car as promised. Easy two day process.

Extremely disappointed with Lindsay Chevrolet. The customer service was awful, and the men I dealt…read morewith seemed to have zero idea what they were doing. There was very little communication, accountability, or willingness to actually help resolve my concerns. For a dealership, this level of unprofessionalism is unacceptable. I would not recommend Lindsay Chevrolet and will definitely take my business elsewhere.

I had a great experience working with Shaun Ziegler at Koons Kia Woodbridge. He was incredibly…read moreresponsive and answered every question I texted him, even on a Sunday morning. He was friendly, professional, and clearly motivated to make the process easy. Koons also had good, transparent pricing on its website, and getting the final out-the-door price was quick and painless. No games or endless back-and-forth. After dealing with a few other dealerships, the difference was obvious. I'd definitely recommend Shaun to anyone looking for a straightforward and easy car-buying experience.

When we purchased our 2022 Subaru we were assured by the sales person that there were 2 fobs that…read morecame with the car. After nearly 3 weeks since purchase we still haven't received our second fob. The general manager, sales manager, used car manager & sales person kept saying they would get back to us and never do except to want to refer us to a locksmith. They keep telling us about the We Owe you form & said we should have received both keys when signing. However we didn't receive any keys until after we signed the form & that is when we mentioned it again to the finance manager. After we signed the paperwork we waited for over an hour before the sales manager said they have another fob but could not find it but he once again reassured us we would get the second fob. To date we still do not have a second fob.