Stop! I've already done the work for you and searched, called, interviewed for pool repair issues. When I found this honest, no BS, friendly, experienced well connected and responsive pool repair guy! I contacted Bob Christmas Eve because of pool issues I was having. Bob also gave me recommendations for maintenance and I ended up hiring one of them that also knew how to address the problem, I was having without having to go to a more aggressive route. I appreciate that even though I didn't hire Bob for his services, he was able to provide me with contacts to give me options on solving my problem. I highly recommend you contact Bob because I learned through this process that a number of maintenance vendors use him for their repairs and whether he can or can't directly help you, he will refer you to someone that will! So how can you lose? read more

My parents have had issues for years with their pool and gone through a number of pool guys in that time. My family regularly visit them from out of town and every time we try to use the pool, something doesn't work properly. On our latest visit, fed up with yet another failed attempt to use the spa, we tried calling their current pool guy. After not getting any response from him, I searched Yelp, came across Outback Pools, and called thinking we would be lucky if we heard back on a Saturday afternoon. Well Bob picked up right away and was able to come to my parents' house the same day. Not only is Bob responsive, he is also genuinely a nice guy. He spent quite some time sussing out several issues with the pool system that the previous pool guys had failed to mention to my parents. They knew that they didn't use the pool often and were counting on the fact that they wouldn't notice. Bob was extremely patient, carefully explaining each issue and what was needed for the pool to function properly. He had the opportunity to upsell my parents on a number of items and/or labor but instead honestly advised them on where they could save money. Bob and Outback Pools are proof that excellent customer service is still out there if you look for it. read more

Bob was super responsive Came over on a Saturday and diagnosed issue with spa that didn't cost a fortune. Highly recommend. read more

I called about my pool not coming on and he got back to me right away. He was in my area and came and left a few minutes later with my pool running. He found what the problem was and got my pool going a minute after he arrived. Very nice guy, didn't charge me but left his business card. I will definitely call Bob again. read more

Bob was so responsive and helpful! We had issue with our salt system, requested an appt and Bob was able to come out the next day, helped us with diagnostics and next steps. Bob is a trusted partner to your pool requests! We will be reaching out to Bob again in the future. read more

I am so glad I found Bob from Outback Pools!! He is excellent! Firstly, he didn't charge a diagnostic fee to let me know what was wrong with my pool lights. Then he found a way to save me money on the actual bulbs. So his cost was much more reasonable than the 5 other quotes I got. In these days of inflation, everyone wants to nickle and dime you and the hourly rate for trademen is outrageous! Not with Bob - he is cost effective, very professional, quick to respond and overall the best value for pool services. I would recommend him in a heartbeat! read more

So I actually reached out to Bob a few months back in regards to my pool pump. My current pool guy was telling me I needed a new pool pump, and it was going to run me about $1,500.00. I am the type that always likes to get a few opinions before I make a snap decision. I ended up reaching out to Bob, and he was at my house within in hour, he not only checked out my pool pump, but he looked over all of my equipment. He assured me that my pump was fine, although it was a bit older, and ended up saving me $1,500.00. Just recently, my spa light went out. Bob went out to take a look, told me the issue, and gave me a great deal on installing a whole new LED light. He not only upgraded the light that was in there previously, but gave me a smoking deal on it with labor included. If you live in the La Quinta, or Coachella Valley Area, I highly highly recommend reaching out to Bob for service, or maintenance. It's hard to find an honest pool man, but Bob is definitely one of them! read more

Bob at Outback pools is amazing. On a holiday weekend, I must've called 15 different pool guys for an emergency situation with my rental home. Not only did he come within two hours, but his prices were extremely reasonable and he got the job done in a very quick timeframe. I would recommend his services to anyone looking for an honest and reliable pool guy. Thank you Bob! read more

I called Bob because the heater in my pool wasn't working. He fixed it quickly and was a pleasure to talk to! He's been cleaning pools for awhile and knows what he's talking about. I got to speak with Bob directly which showed he actually cared about his customers and doesn't mind getting his hands dirty. He comes to clean my pool twice a week and is always on time. I definitely recommend trying him out for anyone looking for a new pool man! read more

Bob is a breath of fresh air, he was easy to talk too and knew within minutes what was wrong with my pool. Having experience with other pool companies that have just "pool cleaners" who dodge repair questions and push for sales of new equipment, Bob was able to fix my malfunctioning pump the same day. Thank you, Bob! read more

Service was fairly responsive but has not been at allrecently. When we resigned Outback we had $2,500 in pool repairs, which would have cost us more were it not for Home Warranty coverage. I think Outback is far more capable than this and I'm sorry things haven't worked out. Perhaps in the future things will get better, but I'd do a lot of research and interview Bob to get comfortable with him. read more

Bob from Outback Pools did an amazing job with fixing a pump leak and replacing a spa light, and we are grateful! He responded immediately and assessed the issues with confidence, and was able to schedule a time to complete both repairs. He was easy to communicate with and had lots of experience with pool equipment. If we're ever in need of pool repair services, we will definitely contact Bob again. read more

We called Bob to install a new heater and pump. He was able to get the job done promptly and in a professional manner. He had our pool in working order again in just a few hours. Looking forward to doing more business with him soon. We are now considering upgrading our pool with Bob's help. read more

I am so happy to have found Bob at Outback Pools! The day before July 4th, my pool stopped working due to a faulty breaker. Our property is a vacation rental and I had a house full of guests who were not too happy. Bob was absolutely amazing. I talked to him and he rearranged his schedule and took care of the repair. Not only that, he spent time with my guest and made sure they knew how everything worked. I cannot recommend him enough and he is definitely now my go to pool guy for all my rentals. Thank you so much, Bob!! read more

My heater would not start for the Christmas holidays I called bob he was in the area and was over in 30 min fixed the heater so our Christmas holiday was saved. My son and his family were driving down from Seattle so bob saved the day I would add 5 more stars for great service regards jim read more

Thank you Bob for your outstanding service with my vacation rental property. It's really tough to manage a home from a distance sometimes but having someone like you on our side really helped us remedy the problem in a quick and timely manner. We appreciate you! read more

I read all the other reviews before we hired Bob. I can't tell you what a disappointment.He did a terrible job right from the beginning.We have a vacation home in PGA West,My friend went over to check and our pool and it was full of algea. After texts and calls he didn't even answer, We had to have the pool drained and cleaned. What a total disaster,he never even responded. Total flake. We had problems with him from the very beginning, not showing up and using our gate pass for other areas in PGA West, yes Bob they track it. Total Flake read more

Called outback for a repair the other day and had a great experience! My current pool service company said they couldn't fix my problem so I called around and outback was the only company who said they could do it and showed up promptly. I was surprised when the owner Bob showed up to do it himself and fixed the problem same day. When all was said and done, I decided to start using outback for my bi weekly regular service since they seemed to have their act together more. read more

My vacation home is located in Indio, 2 hours away from my home. I went out for the weekend to find my pool looking horrible. My regular pool service couldnt get out immediiately so I called and spoke with Bob, owner. He was so knowledgable, professional and was able to come out right away, what a life saver. Apparently my pump stopped working, Bob was able to fix it quickly so my weekend was saved. It sure is nice to know the owner is so involved and so helpful, I changed my weekly service too! I know my pool is going to be taken care of. read more

Bob did a great job on our pool! Efficient, professional and very knowledgable about his profession. Very nice guy too!

I have a vacation home in Indio that I go to monthly and have some family living there as well. I've had Bob cleaning my pool weekly for the past 3 months and have never had any issues. He's always there on time and does an excellent job. I'm super anal and detailed with my cleanings and he does it to my exact specification no argument. I love Outback and I love the fact that the owner cleans pools himself as well. Great job Outback! read more

I reached out to Outback Pools and had a difficult time getting a hold of Mr. Nelson or getting a response from him. He agreed to come to my place in Cathedral City to determine the situation, this past Saturday. His price sounded good. He was unsure of the time, but it had been agreed to be in the afternoon. Saturday I don't hear from him and I text him and he says he can only come mornings, after he had agreed to come that afternoon. I then foolishly through texting asked if he could come Monday morning before 7 AM. He agreed and again he does not show up and does not even again have the courtesy to let me know this. Very infuriating and completely unprofessional. Totally inexcusable. Though I was beginning to realize if I hired him and there was a problem he would be difficult if not impossible to get a hold of, never mind take care of any problem. read more

I called Bob at Outback Pools and asked for a second opinion regarding my current pool service with another company. Bob came out within a few hours and tested my water for chemical levels, inspected my pump, and answered questions I had about what I should be expecting from the other service company, as I had some concerns they weren't maintaining my pool properly. Bob's thorough review showed his knowledge of the business, and also his integrity. Some in this situation would have played on my suspicions that I wasn't getting good service so they could secure the business, but to Bob's credit he was extremely honest and basically told me it appeared they were working hard to keep my pool looking as good as it was. He made some suggestions that should be addressed, and charged me nothing for the visit. He even emailed me a written recap detailing everything we had discussed. I am going to stay with my current pool service for now, but if things take a turn where I don't think the other company is providing quality service I WILL be hiring Bob. I wish I had found him first. Thank you Bob for your integrity and your great customer service! read more

Bob is extremely knowledgeable about anything pool related whether it be maintenance, repair, or construction . This company is very flexible and takes the best care of pools by visiting twice per week. If your pool is giving you headaches don't hesitant to call Outback pools! read more

I was in a jam and needed new pool tiles asap. Bob was polite and helped me accomplish my task. I am a out of town landlord, and depend on honest contractors,and cell phone pictures throughout the job. Bob did supply me with photos along the way. I have not seen the job with my own eyes yet, But the pictures look good, and I am now talking to Bob about future services with my pool. read more

If there was anything lower then a star he would deserve it. Prior hiring him checked his reviews it was great. Now i know they're all friends and family. We have a vacation home and all I asked it for it to be clean as I stop by sporadically to use it and guess what? Every time I would go there the pool was filthy. BOB never shows up but yet claims he's been there. He tells me please call him prior my arrival to make sure the pool is clean as an extra service. Why BOB so you clean it prior for me not to find out that you never showed up. I have hidden cameras BOB. Specially yesterday decided to pop in and the pool was filthy he straight out lied to me while slurring (Drunk) " I was there just 2 hours ago". I told you BOB THIS IS NOT THE ONLY POOL I OWN. The other pool services show up half the time you do and it's spotless!!!! I warned you several times but can't deal with your incompetence !!!! read more

I needed help one evening with my pool ,, I called several businesses , Bob was the only guy who responded , he saved me that night ! Since then he has taken over my pool matinence and has helped me on late night help with my renters , he simply is the best and most reliable pool man around , he even helped me with several warranty issues that came up with my new heater , Bob is a can do type of guy ! Outback Pools will always get the job done , I can't recomend him enough ! read more

During our stay at our friend's house at the Cove in La Quinta, a gust of wind blew the massive umbrella, (stand and all) INTO THE POOL. After nearly killing myself trying to get the ~400lb beast out of the pool, I decided to try and call a pool person. In the meantime, sand was escaping from the base into the pool. I basically rang the first 4 numbers I saw on Yelp. The only business that answered was Outback Pools. I was so worried, and Bob was so kind and understanding. He did not judge. He said he was finishing up something in the area and would drop by. He arrived in the time frame promised with another person, assessed the problem, and got the umbrella out of the pool without any damage to the umbrella (or the pool). He then proceeded to vacuum the sand that leached out and check the pool filters. While everything looked great when Bob left, he offered to check-in the next day, just to make sure all was copasetic. If I was a local and had a pool, I would ask Outback Pools to provide regular maintenance and service. Bob is the type of person who you immediately feel you can really trust and seems to know the desert area really well. Thanks again! read more

Being a homeowner for 5 years, I took care of our pool myself, learning along the way. Since we have moved out and have renters, we needed to find someone who would take care of our pool better than we could have imagined. I stumbled onto Outback Pools by happenstance and couldn't be more pleased with the way that things have been taken care of. Bob, the owner, is punctual and professional and will always make you feel like you're taken care of. We recently had an issue with our pump and he personally came down to check it out, explain everything, and fix it in a reasonable timeframe. If you're looking for someone to take care of your pool, Bob Nelson and the crew at Outback Pools is your best bet. read more

Our La Quinta vacation renters encountered a problem with the Jacuzzi. Being that it's SUNDAY, our regular pool maintenance company was not responding. I found Outback Pools via Yelp. Bob Nelson not only answered the phone promptly, he was at the house fixing the issue within half an hour. Our renters commented on Bob's professionalism and friendliness. Everyone is happy! read more

We recently had Bob come out to look at our pool heater which was not working properly. As I explained over the phone what the symptoms were, he quickly and accurately described what the potential problem was from easiest (and cheapest) to most difficult. He showed up within an hour and after some diagnosis, determined that, unfortunately, it was on the more difficult and expensive side of what we had discussed, but gave me a very fair quote and told me he could have it done same day and that we would have a working system that evening. After finishing the repair and showing me the bad part (and it was obviously and visually toast), he tested the system and although it did work better, it was still not fully functional. This is when I was most impressed with Outback Pools and Bob - the overheating of the original bad part had also done damage to other parts, but, committed to keeping his word, continued to work on the heater (at his own expense) to make it right - and he did. How many businesses do you know of that stand behind their word and put customer satisfaction first like that? I was genuinely impressed with Bob's knowledge, work and business ethic, and commitment to customer satisfaction and would recommend Outback Pools and Bob to anyone without reservation. We will definitely call again. Thanks Bob! read more