My dog loves this place probably the treats lol, or all the toy selection. Either way, the staff is…read moregreat and always super friendly. It's an easy, laid-back spot to stop in, and my dog is always happy to be there.

brought my moms dog in for a bath. hot water ran out right after we got her lathered. it's…read moreDecember, the dog is shivering. they kept saying to wait 20 minutes but after 30, still no hot water. had to bring home a wet soapy dog at 6pm on a cold December night to finish. this place should not offer baths without reliable hot water. zero stars.

Short version: OEOTL was a great stop for our lil pup. Great variety of pet accessories, treats,…read moreclothing, etc. with happy, positive, and helpful staff. I like this little shop and what they have to offer, I am a fan! The Deets: We visited this little pet boutique while walking around the Brightleaf area of Durham after Sunday brunch. What a nice little shop! Lots of food, chews, clothing, accessories, etc. for your pet to peruse and choose from. The ladies at the shop were very positive and helpful and even wanted pictures of our lil pup Emma with her new sweater purchase on. There is a lot of variety of items but can also tell that what they do have has been carefully curated for their customers. Emma definitely had a great time looking/sniffing through the selections and I find that is the true test of a good pet boutique...if the clientele is interested! If you have a pet, come on by to OEOTL and see what they have to offer, I am glad we did and Emma has a nice new sweater from the experience.

The absolute cutest pet store!!! It has all the usual items along with unique ones, at fair prices!…read moreAnd even better customer service!! The owner Dianne is an absolute delight and was sooo kind and welcoming to my pup when I brought him in. That type of customer service makes all the difference to me and I HIGHLY recommend this place!

I stopped by this PetCo location today between 11:00 and 11:15 a.m., and had a concerning…read moreexperience. One of the male employees had a very strong smell of marijuana that was noticeable from several meters away, which made the environment uncomfortable while I was shopping. My main concern is that this is a pet store where employees are responsible for the safety and care of animals. Even the impression that an employee might be impaired can make customers worry about animal safety and professionalism. It also made me want to finish my shopping quickly and leave instead of browsing, which isn't a great customer experience and could discourage people from spending more time--and money--in the store. I hope management takes this seriously and reinforces professional standards so the store remains a safe and comfortable place for pets and customers.

The environment is not too bad, however there are way too many employees on the floor, they bombard…read moreyou with questions and even if you say you don't need help someone will come back to ask for the second time. I love friendly staff but it feels forced and not genuine

Great product selection with trusted brands such as Wellness Core, Tikki Cat, Nulo, etc....at the…read moremost competitive prices for quality products for the area, clean store and carts, customer-oriented associates, easy to park, etc.

My German Shepherd cattle dog who is 8 years old has been groomed at the California Petsmart since…read moreshe was 6 months old. We move out here and I take her to the Witherspoon PetSmart for grooming twice. The first time (Feb 2023) a gentleman groomed her. No problem. Was told she was a sweet dog. Picked her up today, and this short, obnoxious associate stated they will not groom my dog again because, get this, "she lays down while trying to groom her." They also refused to do her nails for the same reason. I contacted a groomer in Cary who said they'd never heard of that as a complaint. Even though it is much more, I'll be taking my girl to a professional groomer out here.

I am writing this review to warn any customer from purchasing dog food from Petco in the Durham…read moreregion, specifically their line of food, Wholehearted at 4011 Durham Chapel Hill Blvd. I purchased a bag of dog food from this location that was infested with webs, moths and larvae. This is unacceptable for any product, especially pet food. When I returned it, I was only offered a refund or an exchange for the same brand -- despite clear concerns about a possible infestation issue. It was laughed about that, "this happens when we don't have climate control in our warehouse." No effort was made to offer compensation or a price adjustment if I chose to purchase a different line of dog food instead from this Petco location. I asked for a discount such as 10% off of our purchase of a different brand of food due to the major health concern surrounding Wholehearted, yet the manager was unaccommodating. This response was extremely dismissive given the seriousness of the issue and I will never be returning as a Petco customer.

This PetCo location is my favorite pet supplies chain store. Staff always welcomes my dog with…read morecuddles, praise, and treats, and they're always helpful when I have questions about products. Once, years ago, when a product was spoiled, they followed up on my refund afterward to be sure I was satisfied. For a big chain store with everything I need, the friendly staff give it a neighborhood shop feeling.

Sale efficient and friendly. They had my product in stock. Close to my house. This business is…read moregreat.

This is a great pet store! They have a great variety of items for all of your pets. They also…read moresupport local animal adoption. We attended an adoption event for a dog at this store. It was a great event and we were able to see everything you could need for a dog they had here. Check them out if you are in the area.

I've been going there ever since they opened, when they were actually located on the corner. It's…read morea wonderful store and resource. The owner and every one who works there is helpful and knowledgeable. The store has gotten bigger over the years, but it's retained the feeling of a small neighborhood business that cares about the community they serve.

Great pet store with everything you need to keep your pets healthy, active and begging for all…read morenatural treats. My pups love the bully sticks. owners and staff are always super helpful and attentive. Very knowledgeable of the products they sell. Can't say enough good things about this place.

Always doing super cute events, love Jessica she's so funny and always helpful and remembers me!read more

Excellent customer service and god variety off products for our pup. Love this place!read more

The staff was very nice and they had a great selection of basic garden stuff and pet supplies. Our…read moredog LOVED the marrow bones so we will be back for sure. Prices were reasonable.

The employees are always nice! They always have what I am looking for and always offer help!read more

My favorite pet store of all time. The people who work here are awesome, and there is a great…read moreselection.

Coming from out of state, I am very happy that they carry Fromm! They're decently priced (for…read moreFromm) with the same 12 bag get your 13th free plan at the store (via manufacturer). For our cat, we get the wet food brand Weruna - and although I'm used to a very similar Fromm purchasing plan of the bigger cans (per store policy at a different store), Pet Mania unfortunately doesn't do that here. However, there's a very huge flavor selection of this brand (that comes in the small cans), so I'm pretty happy with having many choices. Finally, my cat also loves a stuffed animal brand called supercat (mainly the dinosaurs though), and this store carries this with a price pretty competitive to that of Amazon. Very well stocked for being a fairly small store, so I come here for most of my pets' needs. Fair warning that compared to other commercial stores, some may think this is pricey; however, the selections here tend to be the higher quality brands overall.